Markus Müller - Interim COO, SVP Customer Service & Customer Experience, SVP Operational Excellence

Q: Where is Markus based?

Markus is based in Homburg, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Markus speak?

Markus speaks the following languages: German (Native), English (Advanced), French (Elementary) .

Q: How many years of experience does Markus have?

Markus has at least 25 years of experience. During this time, Markus has worked in at least 9 different roles and for 6 different companies . The average length of individual experience is 3 years and 9 months . Note that Markus may not have shared all experience and actually has more experience.

Q: What is Markus's latest experience?

Markus's most recent position is Independent Consultant, Interim Manager & Coach at MMC | CX Advisory .

Q: What companies has Markus worked for in recent years?

In recent years, Markus has worked for MMC | CX Advisory , Dosenbach-Ochsner AG , Junokai GmbH , and Nets Group .

Q: Which industries is Markus most experienced in?

Markus is most experienced in industries like Telecommunication , Professional Services , and Information Technology . Markus also has some experience in Banking and Finance and Retail .

Q: Which business areas is Markus most experienced in?

Markus is most experienced in business areas like Customer Service , Operations , and Strategy . Markus also has some experience in Quality Assurance , Human Resources , and Project Management .

Q: Which industries has Markus worked in recently?

Markus has recently worked in industries like Professional Services , Banking and Finance , and Retail .

Q: Which business areas has Markus worked in recently?

Markus has recently worked in business areas like Strategy , Project Management , and Operations .

Recommended expert

Homburg, Germany

Experience

Aug 2025 - Present

8 months

Independent Consultant, Interim Manager & Coach

MMC | CX Advisory

Aug 2024 - Jul 2025

1 year

Zürich, Switzerland

Global Head of Customer Service & Operational Excellence / Acting SVP

Dosenbach-Ochsner AG

Jun 2021 - Jul 2024

3 years 2 months

Berlin, Germany

Principal & Senior Management Consultant, Member of Executive Board

Junokai GmbH

Sep 2019 - May 2021

1 year 9 months

Eschborn, Germany

European Director Operations Development / SVP

Nets Group

Oct 2018 - Aug 2019

11 months

Berlin, Germany

Senior Management Consultant

Junokai GmbH

May 2014 - Sep 2018

4 years 5 months

Karlsruhe, Germany

International Head of Operational Excellence / SVP

IONOS

Sep 2005 - Apr 2018

12 years 8 months

Erfurt, Germany

Head of Customer Service (b2b & b2c)

Mobilcom-Debitel/Freenet Group

Jan 2004 - Aug 2005

1 year 8 months

Stuttgart, Germany

Head of Training & Knowledge Management

Mobilcom-Debitel/Freenet Group

Jul 2001 - Dec 2003

2 years 6 months

Saarbrücken, Germany

Trainer & Coach

Mobilcom-Debitel/Freenet Group

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Telecommunication, Professional Services, Information Technology, Banking and Finance, and Retail.

Telecommunication

Professional Services

Information Technology

Banking and Finance

Retail

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Operations, Strategy, Quality Assurance, Human Resources, and Project Management.

Customer Service

Operations

Strategy

Quality Assurance

Human Resources

Project Management

Summary

Senior Executive with strong operational leadership background and proven success in transforming Service and Operation organizations. Combines practical business optimization expertise with innovative sustainable and digital approaches. Experienced in cultural & organisational Change-Management and Mediation for small, mid-sized and larger german and international companies.

Skills

Core Competencies:

Customer Experience Management & Customer Service Strategies
Operational Excellence & Digital Transformation
Process Optimization & Efficiency Management (Cost To Profit)
Leadership & Organisational Transformation
Coach, Mentor & Sparring Partner For Leaders (Up To C-level)

Transformation Expertise:

Operational Excellence: Proven Track Record In Cost Reduction And Efficiency Improvement
Sustainable Organizational Development: Building Stable, Scalable Organizational Structures
Digital Transformation: Practical Implementation Of Digital Strategies With Clear Business Case
Ai-integration: Development Of Practical Ai Application Strategies

Languages

German

Native

English

Advanced

French

Elementary

Education

Oct 1992 - Jun 1999

First State Exam, Labor Law · Law

Oct 1989 - Jun 1992

Intermediate Diploma, Technical Mechanics · Mechanical Engineering

High School Diploma

Certifications & licenses

Business Sustainability Management

Cambridge Institute for Sustainable Leadership

Data Protection & Ethical Guidelines for AI Use

EU AI Regulation: Legal Framework & Compliance

Strategic AI Integration in Business Processes

Statistics

Experience

Total positions 9

Experience in Telecommunication 17 y

Avg length 3 y 1 m

Longest experience 12 y 7 m

Global Experience

Countries worked in 2 (Germany, Switzerland)

Primary country Germany

Expertise

Recent roles Independent Consultant, Interim Manager & Coach, Global Head of Customer Service & Operational Excellence / Acting SVP, Principal & Senior Management Consultant, Member of Executive Board

Main industries Telecommunication, Professional Services, Information Technology

Main business areas Customer Service, Operations, Strategy

Qualifications

Certifications earned 4

Profile

Created

January 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Markus based?

Markus is based in Homburg, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Markus speak?

Markus speaks the following languages: German (Native), English (Advanced), French (Elementary).

How many years of experience does Markus have?

Markus has at least 25 years of experience. During this time, Markus has worked in at least 9 different roles and for 6 different companies. The average length of individual experience is 3 years and 9 months. Note that Markus may not have shared all experience and actually has more experience.

What roles would Markus be best suited for?

Based on recent experience, Markus would be well-suited for roles such as: Independent Consultant, Interim Manager & Coach, Global Head of Customer Service & Operational Excellence / Acting SVP, Principal & Senior Management Consultant, Member of Executive Board.

What is Markus's latest experience?

Markus's most recent position is Independent Consultant, Interim Manager & Coach at MMC | CX Advisory.

What companies has Markus worked for in recent years?

In recent years, Markus has worked for MMC | CX Advisory, Dosenbach-Ochsner AG, Junokai GmbH, and Nets Group.

Which industries is Markus most experienced in?

Markus is most experienced in industries like Telecommunication, Professional Services, and Information Technology. Markus also has some experience in Banking and Finance and Retail.

Which business areas is Markus most experienced in?

Markus is most experienced in business areas like Customer Service, Operations, and Strategy. Markus also has some experience in Quality Assurance, Human Resources, and Project Management.

Which industries has Markus worked in recently?

Markus has recently worked in industries like Professional Services, Banking and Finance, and Retail.

Which business areas has Markus worked in recently?

Markus has recently worked in business areas like Strategy, Project Management, and Operations.

What is Markus's education?

Markus attended education in Law.

Does Markus have any certificates?

Markus has 4 certificates. Among them, these include: Business Sustainability Management, Data Protection & Ethical Guidelines for AI Use, and EU AI Regulation: Legal Framework & Compliance.

What is the availability of Markus?

Markus is immediately available full-time for suitable projects.

What is the rate of Markus?

Markus's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.