Markus M.-Interim COO, SVP Customer Service & Customer Experience, SVP Operational Excellence
Check rate
Experience
Independent Consultant, Interim Manager & Coach
MMC | CX Advisory
Global Head of Customer Service & Operational Excellence / Acting SVP
Dosenbach-Ochsner AG
Principal & Senior Management Consultant, Member of Executive Board
Junokai GmbH
European Director Operations Development / SVP
Nets Group
Senior Management Consultant
Junokai GmbH
International Head of Operational Excellence / SVP
IONOS
Head of Customer Service (b2b & b2c)
Mobilcom-Debitel/Freenet Group
Head of Training & Knowledge Management
Mobilcom-Debitel/Freenet Group
Trainer & Coach
Mobilcom-Debitel/Freenet Group
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Telecommunication, Professional Services, Information Technology, Banking and Finance, and Retail.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Operations, Strategy, Quality Assurance, Human Resources, and Project Management.
Summary
Senior Executive with strong operational leadership background and proven success in transforming Service and Operation organizations. Combines practical business optimization expertise with innovative sustainable and digital approaches. Experienced in cultural & organisational Change-Management and Mediation for small, mid-sized and larger german and international companies.
Skills
Core Competencies:
- Customer Experience Management & Customer Service Strategies
- Operational Excellence & Digital Transformation
- Process Optimization & Efficiency Management (Cost To Profit)
- Leadership & Organisational Transformation
- Coach, Mentor & Sparring Partner For Leaders (Up To C-Level)
Transformation Expertise:
- Operational Excellence: Proven Track Record In Cost Reduction And Efficiency Improvement
- Sustainable Organizational Development: Building Stable, Scalable Organizational Structures
- Digital Transformation: Practical Implementation Of Digital Strategies With Clear Business Case
- Ai-Integration: Development Of Practical Ai Application Strategies
Languages
Education
First State Exam, Labor Law · Law
Intermediate Diploma, Technical Mechanics · Mechanical Engineering
High School Diploma
Certifications & licenses
Business Sustainability Management
Cambridge Institute for Sustainable Leadership
Data Protection & Ethical Guidelines for AI Use
EU AI Regulation: Legal Framework & Compliance
Strategic AI Integration in Business Processes
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Markus is based in Homburg, Germany and can operate in on-site, hybrid, and remote work models.
Markus speaks the following languages: German (Native), English (Advanced), French (Elementary).
Markus has at least 25 years of experience. During this time, Markus has worked in at least 9 different roles and for 6 different companies. The average length of individual experience is 3 years and 10 months. Note that Markus may not have shared all experience and actually has more experience.
Based on recent experience, Markus would be well-suited for roles such as: Independent Consultant, Interim Manager & Coach, Global Head of Customer Service & Operational Excellence / Acting SVP, Principal & Senior Management Consultant, Member of Executive Board.
Markus's most recent position is Independent Consultant, Interim Manager & Coach at MMC | CX Advisory.
In recent years, Markus has worked for MMC | CX Advisory, Dosenbach-Ochsner AG, and Junokai GmbH.
Markus is most experienced in industries like Telecommunication, Professional Services, and Information Technology. Markus also has some experience in Banking and Finance and Retail.
Markus is most experienced in business areas like Customer Service, Operations, and Strategy. Markus also has some experience in Quality Assurance, Human Resources, and Project Management.
Markus has recently worked in industries like Professional Services and Retail.
Markus has recently worked in business areas like Strategy, Project Management, and Customer Service.
Markus attended education in Law.
Markus has 4 certificates. Among them, these include: Business Sustainability Management, Data Protection & Ethical Guidelines for AI Use, and EU AI Regulation: Legal Framework & Compliance.
The availability of Markus needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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