Jan Wolff - Freelance Management Consultant and...

Q: Where is Jan based?

Jan is based in Voerde, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Jan speak?

Jan speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Jan have?

Jan has at least 22 years of experience. During this time, Jan has worked in at least 13 different roles and for 8 different companies . The average length of individual experience is 2 years and 8 months . Note that Jan may not have shared all experience and actually has more experience.

Q: What is Jan's latest experience?

Jan's most recent position is Freelance Management Consultant and Interim Manager at CompassYourBusiness .

Q: What companies has Jan worked for in recent years?

In recent years, Jan has worked for CompassYourBusiness , Schacht Consulting , TELUS International , and Teleperformance Germany .

Q: Which industries is Jan most experienced in?

Jan is most experienced in industries like Professional Services , Chemical , and Information Technology . Jan also has some experience in Manufacturing , Telecommunication , and Aerospace and Defense .

Q: Which business areas is Jan most experienced in?

Jan is most experienced in business areas like Operations , Quality Assurance , and Customer Service . Jan also has some experience in Production , Product Development , and Project Management .

Q: Which industries has Jan worked in recently?

Jan has recently worked in industries like Professional Services and Information Technology .

Q: Which business areas has Jan worked in recently?

Jan has recently worked in business areas like Operations , Customer Service , and Quality Assurance .

Recommended expert

Voerde, Germany

Experience

Jul 2024 - Dec 2024

6 months

Voerde, Germany

Freelance Management Consultant and Interim Manager

CompassYourBusiness

Strategic & operational customer service consulting: Review or realign your customer service strategy?
Strategic & operational customer service consulting: Optimize your organization, service locations or process landscape?
Strategic & operational customer service consulting: Significantly improve your operational customer service?
Interim management: Bridge resource gaps at management level?
Interim management: Manage a crisis effectively, efficiently and quickly?
Interim management: Evaluate or manage current service providers?
Lean Six Sigma: Systematically and continuously optimize your organization's performance?
Lean Six Sigma: Implement Lean Six Sigma as a philosophy and methodology?
Lean Six Sigma: Customized training (Yellow or Green Belt)
Lean Six Sigma: Continuous mentoring to reinforce the training knowledge?

Jul 2024 - Dec 2024

6 months

Network Partner

Schacht Consulting

Sep 2021 - Jul 2024

2 years 11 months

Slovakia

Vice President of Operations / Managing Director / Managing Director, Northern Europe

TELUS International

Oct 2019 - Sep 2021

2 years

Dortmund, Germany

Head of Operations Germany

Teleperformance Germany

Sep 2016 - Oct 2019

3 years 2 months

Dortmund, Germany

Call Center Manager / Site Manager

Teleperformance Germany

Jan 2015 - Aug 2016

1 year 8 months

Dortmund, Germany

Director Continuous Improvement

Teleperformance Germany

Jan 2012 - Nov 2014

2 years 11 months

Regional Quality Director Germany and Eastern Europe

Sitel

Sep 2010 - Dec 2011

1 year 4 months

Continuous Improvement Director Germany, UK&I, Poland & Bulgaria

Sitel

May 2010 - Dec 2010

8 months

Regional Quality Director

Sitel

Sep 2009 - Apr 2010

8 months

EMEA Continuous Improvement Manager

Sitel

Apr 2004 - Nov 2006

2 years 8 months

Project Engineer Quality Management / Six Sigma Master Black Belt

Siemens Mobile / Benq Mobile

Jan 2003 - Mar 2004

1 year 3 months

Industrial Engineer

Dynamit Nobel GmbH

Apr 2000 - Dec 2002

2 years 9 months

Kamen, Germany

Process-Development Engineer

3M Deutschland GmbH

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Professional Services, Chemical, Information Technology, Telecommunication, Manufacturing, and Aerospace and Defense.

Professional Services

Chemical

Information Technology

Telecommunication

Manufacturing

Aerospace and Defense

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Operations, Quality Assurance, Customer Service, Production, Project Management, and Product Development.

Operations

Quality Assurance

Customer Service

Production

Project Management

Product Development

Summary

Service offering from Compass Your Business: CX Excellence

Are you looking for groundbreaking new ways & solutions for your customer service?

for your customers?
for your employees?
for your company?

Then let's talk.

With my 18 years of experience in CX executive & senior management in multinational companies and my expertise as a Six Sigma Master Black Belt, I look forward to helping organizations optimize their customer service strategies and take their customer experience to the next level.

What I offer:

Strategic & operational customer service consulting:

Would you like to review or realign your customer service strategy?
Optimize your organization, service locations or process landscape?
Significantly improve your operational customer service?

Let's set the right course together!

INTERIM MANAGEMENT:

Do you need an experienced customer service manager and leader to bridge resource gaps at management level?
Handle a crisis effectively, efficiently and quickly?
Evaluate or manage current service providers?

Let's not waste any time! I am happy to take the helm!

LEAN SIX SIGMA:

Are you striving for service excellence and planning to systematically and continuously optimize your organization's performance?
Implement Lean Six Sigma as a philosophy and methodology?
Want training tailored to the service industry (Yellow or Green Belt)?
Continuous mentoring to reinforce training knowledge?

Let's unlock the potential of your people and processes!

If you have any questions or want to discuss a possible collaboration, don't hesitate to contact me.

I look forward to our journey together!

Skills

Strategic Planning
Business Strategy

Languages

German

Native

English

Advanced

Education

FH Krefeld Niederrhein

Diploma Engineer, Process Engineering / Process Technology · Process Engineering / Process Technology · Krefeld, Germany

Certifications & licenses

Six Sigma Master Black Belt

SOM GbR

Lean Six Sigma Black Belt

Valeocon

Statistics

Experience

Total positions 13

Experience in Professional Services 15 y

Avg length 1 y 8 m

Longest experience 3 y 1 m

Global Experience

Countries worked in 2 (Germany, Slovakia)

Primary country Germany

Expertise

Recent roles Freelance Management Consultant and Interim Manager, Network Partner, Vice President of Operations / Managing Director / Managing Director, Northern Europe

Main industries Professional Services, Chemical, Information Technology

Main business areas Operations, Quality Assurance, Customer Service

Qualifications

Highest degree Master

Certifications earned 2

Profile

Created

January 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Jan based?

Jan is based in Voerde, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Jan speak?

Jan speaks the following languages: German (Native), English (Advanced).

How many years of experience does Jan have?

Jan has at least 22 years of experience. During this time, Jan has worked in at least 13 different roles and for 8 different companies. The average length of individual experience is 2 years and 8 months. Note that Jan may not have shared all experience and actually has more experience.

What roles would Jan be best suited for?

Based on recent experience, Jan would be well-suited for roles such as: Freelance Management Consultant and Interim Manager, Network Partner, Vice President of Operations / Managing Director / Managing Director, Northern Europe.

What is Jan's latest experience?

Jan's most recent position is Freelance Management Consultant and Interim Manager at CompassYourBusiness.

What companies has Jan worked for in recent years?

In recent years, Jan has worked for CompassYourBusiness, Schacht Consulting, TELUS International, and Teleperformance Germany.

Which industries is Jan most experienced in?

Jan is most experienced in industries like Professional Services, Chemical, and Information Technology. Jan also has some experience in Manufacturing, Telecommunication, and Aerospace and Defense.

Which business areas is Jan most experienced in?

Jan is most experienced in business areas like Operations, Quality Assurance, and Customer Service. Jan also has some experience in Production, Product Development, and Project Management.