Jan W.-Freelance Management Consultant and Interim Manager
Check rate
Experience
Freelance Management Consultant and Interim Manager
CompassYourBusiness
- Strategic & operational customer service consulting: Review or realign your customer service strategy?
- Strategic & operational customer service consulting: Optimize your organization, service locations or process landscape?
- Strategic & operational customer service consulting: Significantly improve your operational customer service?
- Interim management: Bridge resource gaps at management level?
- Interim management: Manage a crisis effectively, efficiently and quickly?
- Interim management: Evaluate or manage current service providers?
- Lean Six Sigma: Systematically and continuously optimize your organization's performance?
- Lean Six Sigma: Implement Lean Six Sigma as a philosophy and methodology?
- Lean Six Sigma: Customized training (Yellow or Green Belt)
- Lean Six Sigma: Continuous mentoring to reinforce the training knowledge?
Network Partner
Schacht Consulting
Vice President of Operations / Managing Director / Managing Director, Northern Europe
TELUS International
Head of Operations Germany
Teleperformance Germany
Call Center Manager / Site Manager
Teleperformance Germany
Director Continuous Improvement
Teleperformance Germany
Regional Quality Director Germany and Eastern Europe
Sitel
Continuous Improvement Director Germany, UK&I, Poland & Bulgaria
Sitel
Regional Quality Director
Sitel
EMEA Continuous Improvement Manager
Sitel
Project Engineer Quality Management / Six Sigma Master Black Belt
Siemens Mobile / Benq Mobile
Industrial Engineer
Dynamit Nobel GmbH
Process-Development Engineer
3M Deutschland GmbH
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Professional Services, Chemical, Information Technology, Telecommunication, Manufacturing, and Aerospace and Defense.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Operations, Quality Assurance, Customer Service, Production, Project Management, and Product Development.
Summary
Service offering from Compass Your Business: CX Excellence
Are you looking for groundbreaking new ways & solutions for your customer service?
- for your customers?
- for your employees?
- for your company?
Then let's talk.
With my 18 years of experience in CX executive & senior management in multinational companies and my expertise as a Six Sigma Master Black Belt, I look forward to helping organizations optimize their customer service strategies and take their customer experience to the next level.
What I offer:
Strategic & operational customer service consulting:
- Would you like to review or realign your customer service strategy?
- Optimize your organization, service locations or process landscape?
- Significantly improve your operational customer service?
Let's set the right course together!
INTERIM MANAGEMENT:
- Do you need an experienced customer service manager and leader to bridge resource gaps at management level?
- Handle a crisis effectively, efficiently and quickly?
- Evaluate or manage current service providers?
Let's not waste any time! I am happy to take the helm!
LEAN SIX SIGMA:
- Are you striving for service excellence and planning to systematically and continuously optimize your organization's performance?
- Implement Lean Six Sigma as a philosophy and methodology?
- Want training tailored to the service industry (Yellow or Green Belt)?
- Continuous mentoring to reinforce training knowledge?
Let's unlock the potential of your people and processes!
If you have any questions or want to discuss a possible collaboration, don't hesitate to contact me.
I look forward to our journey together!
Skills
- Strategic Planning
- Business Strategy
Languages
Education
FH Krefeld Niederrhein
Diploma Engineer, Process Engineering / Process Technology · Process Engineering / Process Technology · Krefeld, Germany
Certifications & licenses
SOM GbR
Valeocon
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Jan is based in Voerde, Germany and can operate in on-site, hybrid, and remote work models.
Jan speaks the following languages: German (Native), English (Advanced).
Jan has at least 22 years of experience. During this time, Jan has worked in at least 13 different roles and for 8 different companies. The average length of individual experience is 2 years and 8 months. Note that Jan may not have shared all experience and actually has more experience.
Based on recent experience, Jan would be well-suited for roles such as: Freelance Management Consultant and Interim Manager, Network Partner, Vice President of Operations / Managing Director / Managing Director, Northern Europe.
Jan's most recent position is Freelance Management Consultant and Interim Manager at CompassYourBusiness.
In recent years, Jan has worked for CompassYourBusiness, Schacht Consulting, TELUS International, and Teleperformance Germany.
Jan is most experienced in industries like Professional Services, Chemical, and Information Technology. Jan also has some experience in Manufacturing, Telecommunication, and Aerospace and Defense.
Jan is most experienced in business areas like Operations, Quality Assurance, and Customer Service. Jan also has some experience in Production, Product Development, and Project Management.
Jan has recently worked in industries like Professional Services and Information Technology.
Jan has recently worked in business areas like Operations, Customer Service, and Quality Assurance.
Jan holds a Master in Process Engineering / Process Technology from FH Krefeld Niederrhein.
Jan has 2 certificates. These include: Six Sigma Master Black Belt and Lean Six Sigma Black Belt.
The availability of Jan needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 18 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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