Bruno Petrovic-Independent Consultant for Digital Products & Processes

Design and implementation of a "unified-commerce" platform for SMEs to sell and deliver multi-product bundles

Design of the end-to-end expansion of an existing BSS software to map the requirements of the enterprise and solutions business of a B2B internet and communications provider

Achievements: design and detailed specification of enterprise-customer-specific processes, structures and products, completed with management approval. This included framework contract management, multi-stage quotation process, complex hardware budget management and modeling of a multi-level customer group structure.

Responsibilities:

• Strategic goal implementation: deriving and implementing strategic customer goals (e.g., release content, business value).
• Backlog management: creating and elaborating backlog items (initiatives, epics, user stories, defects) in close coordination with the project team and client.
• Prioritization & releases: responsible for prioritizing the product backlog and achieving defined release goals.
• Deliverable tracking: tracking work results on supplier and client sides.
• Roadmap & release planning: developing and implementing roadmaps and release plans together with the client.
• Scope responsibility: responsible for the contractually agreed scope.
• Claim management: active claim and change management with the client.
• Team coordination: managing and coordinating the development team.
• Leveraging synergies: using synergies between client projects and product development.
• Proposal preparation: creating proposals (under supervision) and presenting on-site to clients and partners.

Skills: consolidation and implementation of complex product catalogs; development, communication and realization of product visions; product backlog management; stakeholder management; requirements analysis & engineering; workshop facilitation and documentation; technical leadership and coordination of (distributed) project teams and external service providers; epic management; user story specifications; creation of use cases; support in software testing and user acceptance testing (UAT); release management and sprint planning; design of target processes; process optimization; planning, design and specification of interfaces to existing and new systems; identification, assessment and management of project risks; active claim and change management; moderation of sprint planning and reviews; CRM; BSS; R2O; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence

Implementation of a BSS-OSS path for selling and delivering fiber and communication solutions

Achievements: implementation of an MVP for a newly marketed fiber product including the development of BSS-OSS interfaces. Expansion of the MVP through optimized technical processes and user workflows followed by transition to friendly user testing.

Responsibilities:

• Requirements analysis & solution design: analyzing requirements and creating appropriate solution outlines for the Infonova system.
• User story creation: drafting user stories in close collaboration with solution architects and the development team.
• Analysis & preparation: conducting analyses and preparing the results in a structured way for the development teams during the implementation of user stories.
• Sprint review & quality assurance: supporting the review and approval of user stories created by the contractor as part of the sprint deliverables.

Skills: BSS-OSS communication; analysis of current processes (end-to-end); design of target processes; process optimization; agile requirements management; requirements analysis & engineering; user story specifications; workshop planning, facilitation and documentation; stakeholder management; design and specification of interfaces to existing and new systems; creation of solution outlines and functional specifications; creation of use cases; support in software testing and user acceptance testing (UAT); CRM; BSS; OSS; R2O; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence

IT factory for the realization of products and services of a B2B internet and telecommunications provider

Achievements: Eliminated 100% of offline form processes for standard orders. Implemented over 50 product offers including consolidation of the product and service catalog. Standardized and automated the R2O process through complete CRM integration of multi-level validation processes that had previously been offline.

Responsibilities:

• Strategic goal implementation: Derive and implement strategic customer goals (e.g., release content, business value).
• Backlog management: Create and develop backlog items (initiatives, epics, user stories, defects) in close coordination with the project team and customer.
• Prioritization & releases: Responsible for prioritizing the product backlog and achieving defined release goals.
• Deliverable tracking: Track deliverables on both supplier and customer sides.
• Roadmap & release planning: Develop and execute roadmaps and release plans together with the customer.
• Scope responsibility: Manage the contractually agreed scope of work.
• Claim management: Actively manage claims and changes with the customer.
• Team coordination: Direct and coordinate the development team.
• Synergy utilization: Leverage synergies between customer projects and product development.
• Proposal creation: Prepare proposals (with supervision) and present them on-site to customers and partners.

Managing international CRM system projects with technical staff leadership, budget responsibility (€1.2M annually), and overall responsibility for system development, operation, and support (SCRUM, Kanban)

Achievements: Built and led a CRM team. Integrated pay-TV offerings for over 300,000 monthly subscribers. Introduced agile software development for CRM processes while gradually phasing out waterfall models. Implemented a requirements process for requests and projects across all company departments. Successfully migrated 300,000 customers to a new CRM system and ensured a constant system availability of over 99%.

Responsibilities:

• Technical staff leadership in the CRM systems area
• Budget responsibility of €1.2M annually
• Project management & requirements management in the systems & processes department:
• Central collection and analysis of internal and external customer requirements and advising contacts
• Creating specifications and project plans in terms of time and cost for product launches and change requests
• International project management across all project phases using agile methodologies (Scrum, Kanban)
• Overall responsibility for the development and support of CRM systems and all connected interfaces
• SLA management: Defining service level agreements and ensuring compliance

Responsibility for quality and environmental management systems (ISO 14001, ISO 22000, EMAS III), including audit management, certification assurance and development of the management systems, as well as leading all CSR and sustainability topics of the company Achievements: Multiple successful initial certifications and recertifications under various ISO and CSR guidelines. Established a cross-company CSR working group and implemented measures such as "An extra day off for volunteer work per employee." Established safety standards for food storage and sales. Responsibilities: In addition to the areas mentioned above:

• Implementation of the environmental management systems ISO 14001 + EMAS III
• Ensuring the certification compliance of the management systems under the mentioned standards and ISO 22000 (food safety), including conducting internal audits
• Further development of the mentioned management systems
• Responsibility for all CSR agendas together with the company owner Skills: ISO 14001; EMAS III; ISO 22000; Quality Management; Quality Manager; Internal Audit; Audit Management; Certification Compliance; Management Systems; Process Optimization; CSR Management; Sustainability Management; Environmental Management; Compliance; Risk Management; Stakeholder Management; Leadership