Bruno P.-Independent Consultant for Digital Products & Processes

Check rate
Experience
Product Owner
Design and implementation of a „unified-commerce“ platform for SMEs to sell and deliver multi-product bundles
Achievements: On-time design, delivery and customer acceptance of a 100% functional, CPQ-based „buy flow“ process for configuring and selling multi-product bundles within the specified timeframe of 90 days. Successfully tested integration of various interface services for the areas of: customer search, enrichment of customer data, address validation, service qualification, phone number validation, credit check, appointment selection and Quote-to-Order Transition.
Responsibilities:
- Strategic goal implementation: Derivation and implementation of strategic customer goals (e.g. release content, business value).
- Backlog Management: Creation and elaboration of backlog items (Initiatives, Epics, User Stories, Defects) in close coordination with the project team and customer.
- Prioritisation & Releases: Responsibility for prioritising the Product Backlog and implementing defined release goals.
- Deliverable Tracking: Tracking work results on the supplier and customer sides.
- Roadmap & Release Planning: Development and implementation of roadmaps and release plans together with the customer.
- Scope Responsibility: Responsibility for the contractually agreed scope of services.
- Claim Management: Active claim and change management towards the customer.
- Team Coordination: Management and coordination of the development team.
- Use of Synergies: Use of synergies between customer projects and product development.
- Proposal Preparation: Preparation of proposals (with supervision) and presentations on site at customer and partner locations.
Skills: Development, communication and implementation of product visions; Product Backlog Management; Stakeholder Management; Regular reporting to management and Steering Committees; Requirements analysis & Engineering; Conducting and documenting workshops; Functional leadership and coordination of (distributed) project teams and external service providers; Epic Management; User Story specifications; Creation of Use Cases, support with software testing and User Acceptance Testing (UAT); Release Management and Sprint Planning; Design of TO-BE processes; Process optimisation; Planning, design and specification of interfaces to existing and new systems; Identification, assessment and management of project risks; Active claim and change management; Facilitation of Sprint Planning and Reviews; Data migration; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence
Business Analyst
Development of an AI agent for mass administration in customer service
Achievements: Preparation and design of AI agent use cases (e.g. mass administration of product options for mobile customers) with a projected reduction in processing time from one hour to a few seconds.
Responsibilities:
- Backlog Management: Creation and elaboration of backlog items (Initiatives, Epics, User Stories, Defects) in close coordination with the project team and customer.
- Roadmap & Release Planning: Development and implementation of roadmaps and release plans together with the customer.
- Team Coordination: Management and coordination of the development team.
- Use of Synergies: Use of synergies between customer projects and product development.
- Proposal Preparation: Preparation of proposals (with supervision) and presentations on site at customer and partner locations.
- Requirements Analysis & Documentation: Coordination, capture and documentation of all relevant requirements and inputs for the efficient execution of the scoping process.
- Workshop Facilitation: Planning, facilitation and documentation of workshops in close cooperation with the business departments to analyse existing processes, identify optimisation potential and develop TO-BE process descriptions.
- Process Analysis & Optimisation: Examination of current (AS-IS) processes, development of TO-BE process descriptions at a high level of abstraction, and definition of the target product portfolio and future customer experiences.
- User Story Creation: Development of Draft User Stories in close cooperation with the Solution Architects and the development team.
Skills: Agentic AI; Design and conception of AI-supported agents for process automation; Artificial Intelligence; Specification of use cases and training foundations for AI systems; Analysis of AS-IS processes (E2E); Design of TO-BE processes; Process optimisation; Agile requirements management; Requirements analysis & Engineering; Planning, conducting and documenting workshops; Stakeholder Management; Creation of solution descriptions ("Solution Outlines") and functional concepts; Creation of Use Cases; CRM; BPMN; Jira; Confluence
Product Owner, Business Analyst
Design of the E2E expansion of an existing BSS software to map the requirements of the key account and solutions business of a B2B internet and communications provider
Achievements: Design and detailed specification of key account-specific processes, structures and products, completed with management approval. These included: framework agreement management, multi-stage quotation process, complex hardware budget management and mapping of a multi-level customer group structure.
Responsibilities:
- Strategic goal implementation: Derivation and implementation of strategic customer goals (e.g. release content, business value).
- Backlog Management: Creation and elaboration of backlog items (Initiatives, Epics, User Stories, Defects) in close coordination with the project team and customer.
- Prioritisation & Releases: Responsibility for prioritising the Product Backlog and implementing defined release goals.
- Deliverable Tracking: Tracking work results on the supplier and customer sides.
- Roadmap & Release Planning: Development and implementation of roadmaps and release plans together with the customer.
- Scope Responsibility: Responsibility for the contractually agreed scope of services.
- Claim Management: Active claim and change management towards the customer.
- Team Coordination: Management and coordination of the development team.
- Use of Synergies: Use of synergies between customer projects and product development.
- Proposal Preparation: Preparation of proposals (with supervision) and presentations on site at customer and partner locations.
Skills: Consolidation and implementation of complex product catalogues; Development, communication and implementation of product visions; Product Backlog Management; Stakeholder Management; Requirements analysis & Engineering; Conducting and documenting workshops; Functional leadership and coordination of (distributed) project teams and external service providers; Epic Management; User Story specifications; Creation of Use Cases, support with software testing and User Acceptance Testing (UAT); Release Management and Sprint Planning; Design of TO-BE processes; Process optimisation; Planning, design and specification of interfaces to existing and new systems; Identification, assessment and management of project risks; Active claim and change management; Facilitation of Sprint Planning and Reviews; CRM; BSS; R2O; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence
Requirements Engineer, Business Analyst
BP Digital Consulting
Requirements phase (pre scoping) for the key account and solutions business of a B2B internet and communications provider, followed by involvement in solution definition and effort estimation (scoping)
Achievements: Introduction and sustainable establishment of standardised requirements documentation. Design, harmonisation and approval of the end-to-end process flow (Pre-Sales, Sales, After-Sales) for three different business areas in close coordination with stakeholders.
Responsibilities:
- Requirements Analysis & Documentation: Coordination, capture and documentation of all relevant requirements and inputs for the efficient execution of the scoping process.
- Workshop Facilitation: Planning, facilitation and documentation of workshops in close cooperation with the business departments to analyse existing processes, identify optimisation potential and develop TO-BE process descriptions.
- Process Analysis & Optimisation: Examination of current (AS-IS) processes, development of TO-BE process descriptions at a high level of abstraction, and definition of the target product portfolio and future customer experiences.
- RFP & Requirements Management: Review, validation and adjustment of existing RFP requirements, as well as development of new requirements for subsequent project phases.
- Reporting & Communication: Regular reporting on project progress to the client and close coordination with HT managers to ensure compliance with quality and schedule requirements.
- Risk Management & Recommendations: Identification of potential project risks, development of risk mitigation measures and formulation of specific recommendations.
Skills: Analysis of AS-IS processes (E2E); Design of TO-BE processes; Process optimisation; Agile requirements management; Requirements analysis & Engineering; Requirements Definition Coaching; Planning, conducting and documenting workshops; Stakeholder Management; Design and specification of interfaces to existing and new systems; Creation of solution descriptions ("Solution Outlines") and functional concepts; Creation of Use Cases, support with software testing and User Acceptance Testing (UAT); Risk management; CRM; BSS; R2O; BPMN; UML; Jira; Confluence
Solution Architect, Business Analyst
BP Digital Consulting
Implementation of a BSS-OSS process for the sale and delivery of fibre-optic and communications solutions
Achievements: Implementation of an MVP for a newly marketed fibre-optic product, including the development of the BSS-OSS interfaces. Expansion of the MVP through optimised technical processes and user processes, followed by transition to Friendly User Tests.
Responsibilities:
- Requirements Analysis & Solution Design: Analysis of requirements and creation of suitable solution descriptions (“Solution Outlines”) for the Infonova system.
- User Story Creation: Development of Draft User Stories in close cooperation with the Solution Architects and the development team.
- Analysis & Preparation: Conducting analyses and structuring the results for the development teams during implementation of the User Stories.
- Sprint Review & Quality Assurance: Support in reviewing and accepting the User Stories created by the contractor as part of the Sprint results.
Skills: BSS-OSS communication; Analysis of AS-IS processes (E2E); Design of TO-BE processes; Process optimisation; Agile requirements management; Requirements analysis & Engineering; User Story specifications; Planning, conducting and documenting workshops; Stakeholder Management; Design and specification of interfaces to existing and new systems; Creation of solution descriptions ("Solution Outlines") and functional concepts; Creation of Use Cases, support with software testing and User Acceptance Testing (UAT); CRM; BSS; OSS; R2O; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence
Business Analyst
BP Digital Consulting
Development and expansion of BSS systems and related software functions to increase sales of fiber-optic and communications solutions
Achievements: Achieved an 80% system usage rate for standard orders through further standardization of processes, implementation of adapted product offerings, and complete technical and process onboarding of B2B sales partners.
Responsibilities:
- Requirements Analysis & Solution Design: Analysis of requirements and creation of suitable solution descriptions (“Solution Outlines”) for the Infonova system.
- User Story Creation: Development of Draft User Stories in close cooperation with the Solution Architects and development team.
- Analysis & Preparation: Conducting analyses and structuring the results for the development teams during User Story implementation.
- Sprint Review & Quality Assurance: Supporting the review and acceptance of User Stories created by the contractor as part of the Sprint results.
Skills: Consolidation and implementation of complex product catalogs; analysis of AS-IS processes (E2E); design of TO-BE processes; process optimization; Agile requirements management; requirements analysis & engineering; requirements definition coaching; planning, conducting and documenting workshops; stakeholder management; design and specification of interfaces to existing and new systems; creation of solution descriptions ("Solution Outlines") and functional specifications; Product Backlog Management; ; Epic Management; User Story specifications; creation of Use Cases, support with software testing and User Acceptance Testing (UAT); risk management; data migration; CRM; R2O; BSS; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence
Product Owner
BP Digital Consulting
IT factory for delivering products and services for a B2B internet and telecommunications provider
Achievements: 100% elimination of offline forms for standard orders. Implementation of > 50 product offerings, including consolidation of the product and service catalog. Standardization and automation of the R2O process through full CRM integration of multi-level validation processes that had previously taken place offline.
Responsibilities:
- Strategic Goal Implementation: Derivation and implementation of strategic customer goals (e.g. release content, business value).
- Backlog Management: Creation and elaboration of backlog items (Initiatives, Epics, User Stories, Defects) in close coordination with the project team and customer.
- Prioritization & Releases: Responsibility for prioritizing the Product Backlog and implementing defined release goals.
- Deliverable Tracking: Tracking of deliverables on the supplier and customer sides.
- Roadmap & Release Planning: Development and implementation of roadmaps and release plans together with the customer.
- Scope Responsibility: Responsibility for the contractually agreed scope of services.
- Claim Management: Active claim and change management with the customer.
- Team Coordination: Management and coordination of the development team.
- Use of Synergies: Use of synergies between customer projects and product development.
- Proposal Preparation: Preparation of proposals (with supervision) and presentation on site to customers and partners.
Skills: Consolidation and implementation of complex product catalogs; development, communication and implementation of product visions; Product Backlog Management; stakeholder management; requirements analysis & engineering; conducting and documenting workshops; functional leadership and coordination of (distributed) project teams and external service providers; Epic Management; User Story specifications; creation of Use Cases, support with software testing and User Acceptance Testing (UAT); Release Management and Sprint Planning; design of TO-BE processes; process optimization; planning, design and specification of interfaces to existing and new systems; identification, assessment and management of project risks; active claim and change management; moderation of Sprint Planning and Reviews; data migration; Leadership; CRM; R2O; BSS; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence
Independent Consultant for Digital Products & Processes
BP Digital Consulting
IT Project Manager, Component Lead, Requirements Engineer
BP Digital Consulting
Implementation of a B2B CRM system and sales tool
Achievements: 100% completion of the requirements phase and transition to the implementation phase of the project. Development and approval of the authorization and structure concept for a multi-level B2B sales hierarchy, including partner sales.
Responsibilities: Advising internal project and sub-project managers on project execution, the use of suitable control measures, and the definition of requirements for new implementation projects.
Skills: Project & multiproject management (traditional & agile); functional leadership and coordination of (distributed) project teams and external service providers; planning, monitoring and control of project budgets and resources; regular reporting to management and Steering Committees; stakeholder management; identification, assessment and management of project risks; active claim and change management; definition and assurance of Service Level Agreements (SLAs); management of external partners; change & crisis management; analysis of AS-IS processes (E2E); design of TO-BE processes; process optimization; Agile requirements management; requirements analysis & engineering; requirements definition coaching; planning, conducting and documenting workshops; design and specification of interfaces to existing and new systems; creation of solution descriptions ("Solution Outlines") and functional specifications; creation of Use Cases, support with software testing and User Acceptance Testing (UAT); CRM; BPMN; UML; Jira; Confluence
Project Manager
HD PLUS GmbH
Management of international CRM system projects with functional staff leadership, budget responsibility (€1.2 million annually), and overall responsibility for the further development, operation and service of the systems (SCRUM, Kanban)
Achievements: Built and led a CRM team. Integrated Pay-TV offerings for more than 300,000 monthly subscribers. Introduced agile software development for CRM processes while gradually replacing waterfall models. Implemented a requirements process for requests and projects from all company departments. Successfully migrated 300,000 customers to a new CRM system and ensured permanent system availability of more than 99%.
Responsibilities:
- Functional staff leadership in the CRM systems area
- Annual budget responsibility of €1.2 million
- Project management & requirements management in the Systems & Processes department:
- Central collection and analysis of internal and external customer requirements and advising the relevant contacts
- Creation of specifications and project plans, including timelines and commercial aspects, for product launches and Change Requests
- International project management across all project phases using agile methods (Scrum, Kanban)
- Overall responsibility for the further development and support of the CRM systems and all connected interfaces
- SLA Management: Definition of Service Level Agreements and ensuring compliance
Skills: Building and functional leadership of a CRM team; Leadership; overall project management; project & multiproject management (traditional & agile); Product Ownership; Agile requirements management; requirements analysis & engineering; requirements definition coaching; requirements management; CRM; planning, monitoring and control of project budgets and resources; regular reporting to management and Steering Committees; stakeholder management; identification, assessment and management of project risks; active claim and change management; definition and assurance of Service Level Agreements (SLAs); management of external partners; change & crisis management; CRM; Scrum; Kanban
Head of Operations Management & IT
Biogena Naturprodukte GmbH & Co. KG
Set up and managed the Operations Management & IT department with responsibility for employee leadership, process optimization, IT system management (CRM, ERP, PPS), strategic IT procurement, and the introduction of in-house IT support including a ticketing system
Achievements: Set up and managed group-wide IT and process management. Fully digitized internal IT support and company-wide personnel management. Implemented the digital strategy for the seminar business unit. Introduced an end-to-end system for generating and printing QR codes for the entire product portfolio. Integrated and connected special hardware (e.g. robots in flagship stores) with the existing system landscape. Implemented restructuring measures in production through the gradual introduction of new software functions for production and inventory planning.
Responsibilities:
- Leadership
- Recruiting, employee development, and employee leadership
- Independently set up the Operations Management & IT department
- Process management
- Analysis and optimization of business processes
- Project management for new developments and restructurings
- Systematic development of the IT process landscape toward lean processes
- System management
- Central administration and further development of all CRM, ERP, and PPS systems
- Strategic procurement in the areas of software and hardware
- Set up and managed in-house IT support including a ticketing system
Skills: Leadership; Employee development; Recruiting; Department setup; Organizational development; IT Management; Analysis of AS-IS processes (E2E); Design of TO-BE processes; Process optimization; Change Management; Project & multi-project management (classic & agile); Restructuring; IT process landscape; System management; Strategic IT procurement; IT support; Ticketing systems; Service Management; Stakeholder Management; Requirements analysis & engineering; Conducting and documenting workshops; Professional leadership and coordination of (distributed) project teams and external service providers; Planning, monitoring, and controlling project budgets and resources; Regular reporting to management and Steering Committees; Management of external partners; Change & crisis management; CRM; ERP; PPS
Head of Quality Management & CSR
Biogena Naturprodukte GmbH & Co. KG
Responsible for quality and environmental management systems (ISO 14001, ISO 22000, EMAS III), including audit management, certification maintenance, and further development of the management systems, as well as leading all CSR and sustainability activities of the company Achievements: Successfully managed new certifications and recertifications several times in accordance with various ISO and CSR guidelines. Set up a cross-company CSR working group and subsequently implemented measures such as “One additional vacation day per employee for voluntary activities”. Established safety standards for the storage and sale of food.
Responsibilities: In addition to the areas of responsibility mentioned:
- Implementation of the environmental management systems ISO 14001 + EMAS III
- Maintaining the certification readiness of the management systems according to the mentioned standards and ISO 22000 (food safety), including conducting internal audits
- Further development of the mentioned management systems
- Responsibility for all CSR activities together with the company owner Skills: ISO 14001; EMAS III; ISO 22000; Quality management; Quality manager; Internal audit; Audit management; Certification readiness; Management systems; Process optimization; CSR Management; Sustainability management; Environmental management; Compliance; Risk management; Stakeholder Management; Leadership
Management Trainee
Biogena Naturprodukte GmbH & Co. KG
Started in management with a focus on process analysis and optimization, implementation of initial projects, and support in sub-project management and change management tasks as part of the trainee program Achievements: Reduced paper consumption by one ton per year through the comprehensive digitization of internal sales operations and established a digital process map.
Responsibilities:
- Analysis of the company’s process landscape
- Initiation and implementation of process optimizations
- Project work “Optimization of the order processing process” as part of the final Bachelor’s thesis II
Skills: Fundamentals of employee leadership; Leadership; Project management basics; Sub-project management; Process analysis; Process optimization; Change Management; Communication with specialist departments; Management reporting; Solution design; Project documentation
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Professional Services, Telecommunication, Healthcare, Media and Entertainment, Food and Beverage, and Information Technology.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Product Development, Project Management, Operations, Audit, and Quality Assurance.
Summary
For over 10 years, I have supported companies in designing and implementing complex digital business processes, with a focus on CRM, ERP and BSS/OSS systems. As a certified Product Owner and experienced Business Analyst, I work at the interface between business and IT and ensure that requirements become working solutions with real business value.
My approach: pragmatic, structured and always focused on benefits. I bring clarity to complex topics, facilitate between stakeholders, analyse processes end-to-end and deliver results that can be implemented quickly. Whether in telecommunications, E-Commerce or media projects, I combine methodological depth with technical understanding and strong interpersonal skills.
Skills
Project Management: Project Planning, Project Control, Budget & Resource Responsibility, Team Leadership & Building, Multi-Project Management, Management Of External Service Providers, Classic & Agile (Scrum, Kanban), Sprint Planning, Release Planning, Backlog Prioritisation, Stakeholder Management, Reporting To Management & Steering Committees, Requirements Management
Product Ownership According To Scrum/Kanban: Vision, Roadmap, Backlog Maintenance, User Stories, Prioritisation, Sprint Planning, Release Planning, Epics, Acceptance Criteria, Definition Of Done, Safe, Scaled Agile (Project Management/Po), Test Management, User Acceptance Testing
Business Analysis & Requirements Engineering: E2e Process Design, Stakeholder Management, Workshop Facilitation, Scope & Claim Management, Business Value, Roi Focus, Use Cases, Requirements Traceability, Process Modelling
Technical Understanding: Json/Xml, Interfaces, Sql, Databases (Ms Sql, Oracle), Rest Api Specifications, Crm & Erp Systems (Including Infonova Bss, Sap Erp, Myfactory), Jira, Confluence, Bpmn (Process Modelling), Dwh/Bi, Data & Reporting, Edi (Interfaces In Retail/Logistics)
Remote & Hybrid: Experience With Distributed Teams (Local, Remote, Nearshore, Offshore)
Industry Experience: E-Commerce (10+ Years), It & Internet (10+ Years), Telecommunications (5+ Years), Brick-And-Mortar Retail (5 Years), Food (5 Years), Media (3 Years)
Soft Skills: Structured & Analytical, Strong Execution, Strong Communication Skills, Able To Handle Conflicts & Solution-Oriented, Stakeholder & Conflict Management, Change & Crisis Management, Strong Interpersonal Skills & Empathy, Pragmatic & Collaborative, Experienced In Remote & Hybrid Work
Strong Interpersonal Skills And Collaborative Leadership: Clients Describe Me As A Reliable Central Point Who Gives The Team Stability, Structure And Confidence. I Lead In A Relaxed And Motivating Way That Is Perceived As Very Pleasant And Convinces Even Critical Stakeholders. The Result Is A Positive And Productive Working Atmosphere.
Pragmatic Implementation And Fast Results: I Am Not A Theorist But A Doer. Instead Of Discussing Topics For A Long Time, I Tackle Issues That Others Shy Away From And Deliver High-Quality Results Quickly. Clients Value My Operationally Focused And Highly Effective Way Of Working.
Quickly Understanding Even The Most Complex Connections: Clients Value My Ability To Quickly And Efficiently Familiarise Myself With Complex Matters That Are Difficult For Them To Oversee Themselves. I Analyse Complex Structures, Recognise The "Big Picture" And Create A Clear, Structured Basis For The Entire Project.
The Bridge Builder Who Creates Clarity: I Act As An Intermediary Between Business And It And Translate Requirements In Both Directions – Clearly, Precisely And On An Equal Footing. Through Transparent Communication, Targeted Questions And Good Visualisation, I Create A Shared Understanding And Bring All Participants On Board.
Languages
Education
FH Salzburg
Bachelor of Arts in Business, Operations Management und Controlling & Finance · Business Administration · Salzburg, Austria
Certifications & licenses
Scrum.org
Scrum.org
Leadership & Management Techniques
FOKUS7 GmbH
TÜV AUSTRIA CERT GmbH
Leadership Program
LIMAK Austrian Business School
Microsoft AI Product Manager Professional (in preparation)
Microsoft Corporation
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Bruno is based in Freilassing, Germany.
Bruno speaks the following languages: German (Native), Croatian (Native), English (Advanced).
Bruno has at least 14 years of experience. During this time, Bruno has worked in at least 11 different roles and for 3 different companies. The average length of individual experience is 1 year. Note that Bruno may not have shared all experience and actually has more experience.
Based on recent experience, Bruno would be well-suited for roles such as: Product Owner, Business Analyst, Product Owner, Business Analyst.
Bruno's most recent position is Product Owner.
In recent years, Bruno has worked for BP Digital Consulting.
Bruno is most experienced in industries like Professional Services, Telecommunication, and Healthcare. Bruno also has some experience in Media and Entertainment, Food and Beverage, and Information Technology.
Bruno is most experienced in business areas like Information Technology, Project Management, and Product Development. Bruno also has some experience in Operations, Audit, and Quality Assurance.
Bruno has recently worked in industries like Professional Services, Telecommunication, and Information Technology.
Bruno has recently worked in business areas like Product Development, Information Technology, and Project Management.
Bruno holds a Bachelor in Business Administration from FH Salzburg.
Bruno has 7 certificates. Among them, these include: Professional Scrum Product Owner AI Essentials, Professional Scrum Product Owner I, and Professional Scrum Master I.
Bruno is immediately available full-time for suitable projects.
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Calculated based on our freelancers’ daily rates as of 17 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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