Bruno P.-Independent Consultant for Digital Products & Processes
Check rate
Experience
Product Owner
Design and implementation of a “unified-commerce” platform for SMEs to sell and deliver multi-product bundles
Achievements: Designed and delivered a fully functional, CPQ-based “buy flow” process for configuring and selling multi-product bundles on time, and secured customer approval within the specified 90-day timeframe. Successfully tested the integration of various interface services for customer search, customer data enrichment, address validation, service qualification, phone number validation, credit checks, appointment selection and quote-to-order transition.
Responsibilities:
- Strategic goal delivery: Translating strategic customer goals into action and delivering them (e.g. release content, business value).
- Backlog management: Creating and refining backlog items (Initiatives, Epics, User Stories, Defects) in close coordination with the project team and client.
- Prioritization & releases: Owning Product Backlog prioritization and delivery of defined release goals.
- Deliverable tracking: Tracking work completed by suppliers and the client.
- Roadmap & release planning: Developing and delivering roadmaps and release plans together with the client.
- Scope ownership: Owning the contractually agreed scope of work.
- Claim management: Proactive claim and change management with the client.
- Team coordination: Managing and coordinating the development team.
- Leveraging synergies: Using synergies between client projects and product development.
- Proposal preparation: Preparing proposals (with supervision) and presenting them in person to clients and partners.
Skills: Developing, communicating and delivering product visions; Product Backlog Management; Stakeholder Management; Regular reporting to management and steering committees; Requirements analysis & engineering; Planning and documenting workshops; Functional leadership and coordination of (distributed) project teams and external service providers; Epic Management; User Story specifications; Creating use cases, supporting software testing and User Acceptance Testing (UAT); Release Management and sprint planning; TO-BE process design; Process optimization; Planning, designing and specifying interfaces to existing and new systems; Identifying, assessing and managing project risks; Proactive claim and change management; Facilitating sprint planning and reviews; Data migration; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence
Business Analyst
Development of an AI agent for high-volume administration in customer service
Achievements: Prepared and designed AI agent use cases (e.g. bulk administration of product options for mobile customers), with a projected reduction in processing time from one hour to just a few seconds.
Responsibilities:
- Backlog management: Creating and refining backlog items (Initiatives, Epics, User Stories, Defects) in close coordination with the project team and client.
- Roadmap & release planning: Developing and delivering roadmaps and release plans together with the client.
- Team coordination: Managing and coordinating the development team.
- Leveraging synergies: Using synergies between client projects and product development.
- Proposal preparation: Preparing proposals (with supervision) and presenting them in person to clients and partners.
- Requirements analysis & documentation: Aligning on, gathering and documenting all relevant requirements and inputs to support an efficient scoping process.
- Workshop facilitation: Planning, facilitating and documenting workshops closely with business teams to analyze existing processes, identify opportunities for improvement and develop TO-BE process descriptions.
- Process analysis & optimization: Reviewing current (AS-IS) processes, developing high-level TO-BE process descriptions, and defining the target product portfolio and future customer experiences.
- User story creation: Developing draft User Stories in close collaboration with Solution Architects and the development team.
Skills: Agentic AI; Designing AI-powered agents for process automation; Artificial intelligence; Specifying use cases and training materials for AI systems; AS-IS process analysis (E2E); TO-BE process design; Process optimization; Agile requirements management; Requirements analysis & engineering; Planning, facilitating and documenting workshops; Stakeholder Management; Creating solution descriptions ("Solution Outlines") and functional specifications; Creating use cases; CRM; BPMN; Jira; Confluence
Product Owner, Business Analyst
Designing the end-to-end expansion of existing BSS software to support the requirements of the key account and solutions business of a B2B internet and communications provider
Achievements: Designed and detailed key-account-specific processes, structures and products, securing management approval. These included framework agreement management, a multi-stage quotation process, complex hardware budget management and the mapping of multi-level customer group structures.
Responsibilities:
- Strategic goal delivery: Translating strategic customer goals into action and delivering them (e.g. release content, business value).
- Backlog management: Creating and refining backlog items (Initiatives, Epics, User Stories, Defects) in close coordination with the project team and client.
- Prioritization & releases: Owning Product Backlog prioritization and delivery of defined release goals.
- Deliverable tracking: Tracking work completed by suppliers and the client.
- Roadmap & release planning: Developing and delivering roadmaps and release plans together with the client.
- Scope ownership: Owning the contractually agreed scope of work.
- Claim management: Proactive claim and change management with the client.
- Team coordination: Managing and coordinating the development team.
- Leveraging synergies: Using synergies between client projects and product development.
- Proposal preparation: Preparing proposals (with supervision) and presenting them in person to clients and partners.
Skills: Consolidating and implementing complex product catalogs; Developing, communicating and delivering product visions; Product Backlog Management; Stakeholder Management; Requirements analysis & engineering; Planning and documenting workshops; Functional leadership and coordination of (distributed) project teams and external service providers; Epic Management; User Story specifications; Creating use cases, supporting software testing and User Acceptance Testing (UAT); Release Management and sprint planning; TO-BE process design; Process optimization; Planning, designing and specifying interfaces to existing and new systems; Identifying, assessing and managing project risks; Proactive claim and change management; Facilitating sprint planning and reviews; CRM; BSS; R2O; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence
Requirements Engineer, Business Analyst
BP Digital Consulting
Requirements phase (pre scoping) for the key account and solutions business of a B2B internet and communications provider, followed by involvement in solution definition and effort estimation (scoping)
Achievements: Introduced and sustainably established standardized requirements documentation. Designed, aligned and secured approval for the end-to-end process flow (Pre-Sales, Sales, After-Sales) across three different business divisions in close coordination with stakeholders.
Responsibilities:
- Requirements analysis & documentation: Aligning on, gathering and documenting all relevant requirements and inputs to support an efficient scoping process.
- Workshop facilitation: Planning, facilitating and documenting workshops closely with business teams to analyze existing processes, identify opportunities for improvement and develop TO-BE process descriptions.
- Process analysis & optimization: Reviewing current (AS-IS) processes, developing high-level TO-BE process descriptions, and defining the target product portfolio and future customer experiences.
- RFP & requirements management: Reviewing, validating and adapting existing RFP requirements, and developing new requirements for subsequent project phases.
- Reporting & communication: Regularly reporting project progress to the client and working closely with HT leads to ensure quality and timelines are met.
- Risk management & recommendations: Identifying potential project risks, developing risk mitigation measures and making specific recommendations.
Skills: AS-IS process analysis (E2E); TO-BE process design; Process optimization; Agile requirements management; Requirements analysis & engineering; Requirements Definition Coaching; Planning, facilitating and documenting workshops; Stakeholder Management; Designing and specifying interfaces to existing and new systems; Creating solution descriptions ("Solution Outlines") and functional specifications; Creating use cases, supporting software testing and User Acceptance Testing (UAT); Risk management; CRM; BSS; R2O; BPMN; UML; Jira; Confluence
Solution Architect, Business Analyst
BP Digital Consulting
Implementation of a BSS-OSS solution for selling and delivering fiber and communications solutions
Achievements: Implemented an MVP for a newly marketed fiber product, including the setup of BSS-OSS interfaces. Expanded the MVP with optimized technical workflows and user processes, then moved it into Friendly User Tests.
Responsibilities:
- Requirements analysis & solution design: Analyzing requirements and creating suitable solution descriptions (“Solution Outlines”) for the Infonova system.
- User story creation: Developing draft User Stories in close collaboration with Solution Architects and the development team.
- Analysis & preparation: Conducting analyses and presenting the findings in a structured way to development teams during implementation of the User Stories.
- Sprint review & quality assurance: Supporting the review and acceptance of User Stories delivered by the contractor as part of sprint results.
Skills: BSS-OSS communication; AS-IS process analysis (E2E); TO-BE process design; Process optimization; Agile requirements management; Requirements analysis & engineering; User Story specifications; Planning, facilitating and documenting workshops; Stakeholder Management; Designing and specifying interfaces to existing and new systems; Creating solution descriptions ("Solution Outlines") and functional specifications; Creating use cases, supporting software testing and User Acceptance Testing (UAT); CRM; BSS; OSS; R2O; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence
Business Analyst
BP Digital Consulting
Development and expansion of BSS systems and related software functions to increase sales of fiber-optic and communications solutions
Achievements: Achieved an 80% system usage rate for standard orders through further standardization of processes, implementation of adapted product offerings, and complete technical and process onboarding of B2B sales partners.
Responsibilities:
- Requirements Analysis & Solution Design: Analysis of requirements and creation of suitable solution descriptions (“Solution Outlines”) for the Infonova system.
- User Story Creation: Development of Draft User Stories in close cooperation with the Solution Architects and development team.
- Analysis & Preparation: Conducting analyses and structuring the results for the development teams during User Story implementation.
- Sprint Review & Quality Assurance: Supporting the review and acceptance of User Stories created by the contractor as part of the Sprint results.
Skills: Consolidation and implementation of complex product catalogs; analysis of AS-IS processes (E2E); design of TO-BE processes; process optimization; Agile requirements management; requirements analysis & engineering; requirements definition coaching; planning, conducting and documenting workshops; stakeholder management; design and specification of interfaces to existing and new systems; creation of solution descriptions ("Solution Outlines") and functional specifications; Product Backlog Management; ; Epic Management; User Story specifications; creation of Use Cases, support with software testing and User Acceptance Testing (UAT); risk management; data migration; CRM; R2O; BSS; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence
Product Owner
BP Digital Consulting
IT factory for delivering products and services for a B2B internet and telecommunications provider
Achievements: 100% elimination of offline forms for standard orders. Implementation of > 50 product offerings, including consolidation of the product and service catalog. Standardization and automation of the R2O process through full CRM integration of multi-level validation processes that had previously taken place offline.
Responsibilities:
- Strategic Goal Implementation: Derivation and implementation of strategic customer goals (e.g. release content, business value).
- Backlog Management: Creation and elaboration of backlog items (Initiatives, Epics, User Stories, Defects) in close coordination with the project team and customer.
- Prioritization & Releases: Responsibility for prioritizing the Product Backlog and implementing defined release goals.
- Deliverable Tracking: Tracking of deliverables on the supplier and customer sides.
- Roadmap & Release Planning: Development and implementation of roadmaps and release plans together with the customer.
- Scope Responsibility: Responsibility for the contractually agreed scope of services.
- Claim Management: Active claim and change management with the customer.
- Team Coordination: Management and coordination of the development team.
- Use of Synergies: Use of synergies between customer projects and product development.
- Proposal Preparation: Preparation of proposals (with supervision) and presentation on site to customers and partners.
Skills: Consolidation and implementation of complex product catalogs; development, communication and implementation of product visions; Product Backlog Management; stakeholder management; requirements analysis & engineering; conducting and documenting workshops; functional leadership and coordination of (distributed) project teams and external service providers; Epic Management; User Story specifications; creation of Use Cases, support with software testing and User Acceptance Testing (UAT); Release Management and Sprint Planning; design of TO-BE processes; process optimization; planning, design and specification of interfaces to existing and new systems; identification, assessment and management of project risks; active claim and change management; moderation of Sprint Planning and Reviews; data migration; Leadership; CRM; R2O; BSS; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence
Independent Consultant for Digital Products & Processes
BP Digital Consulting
IT Project Manager, Component Lead, Requirements Engineer
BP Digital Consulting
Implementation of a B2B CRM system and sales tool
Achievements: 100% completion of the requirements phase and transition to the implementation phase of the project. Development and approval of the authorization and structure concept for a multi-level B2B sales hierarchy, including partner sales.
Responsibilities: Advising internal project and sub-project managers on project execution, the use of suitable control measures, and the definition of requirements for new implementation projects.
Skills: Project & multiproject management (traditional & agile); functional leadership and coordination of (distributed) project teams and external service providers; planning, monitoring and control of project budgets and resources; regular reporting to management and Steering Committees; stakeholder management; identification, assessment and management of project risks; active claim and change management; definition and assurance of Service Level Agreements (SLAs); management of external partners; change & crisis management; analysis of AS-IS processes (E2E); design of TO-BE processes; process optimization; Agile requirements management; requirements analysis & engineering; requirements definition coaching; planning, conducting and documenting workshops; design and specification of interfaces to existing and new systems; creation of solution descriptions ("Solution Outlines") and functional specifications; creation of Use Cases, support with software testing and User Acceptance Testing (UAT); CRM; BPMN; UML; Jira; Confluence
Project Manager
HD PLUS GmbH
Management of international CRM system projects with functional staff leadership, budget responsibility (€1.2 million annually), and overall responsibility for the further development, operation and service of the systems (SCRUM, Kanban)
Achievements: Built and led a CRM team. Integrated Pay-TV offerings for more than 300,000 monthly subscribers. Introduced agile software development for CRM processes while gradually replacing waterfall models. Implemented a requirements process for requests and projects from all company departments. Successfully migrated 300,000 customers to a new CRM system and ensured permanent system availability of more than 99%.
Responsibilities:
- Functional staff leadership in the CRM systems area
- Annual budget responsibility of €1.2 million
- Project management & requirements management in the Systems & Processes department:
- Central collection and analysis of internal and external customer requirements and advising the relevant contacts
- Creation of specifications and project plans, including timelines and commercial aspects, for product launches and Change Requests
- International project management across all project phases using agile methods (Scrum, Kanban)
- Overall responsibility for the further development and support of the CRM systems and all connected interfaces
- SLA Management: Definition of Service Level Agreements and ensuring compliance
Skills: Building and functional leadership of a CRM team; Leadership; overall project management; project & multiproject management (traditional & agile); Product Ownership; Agile requirements management; requirements analysis & engineering; requirements definition coaching; requirements management; CRM; planning, monitoring and control of project budgets and resources; regular reporting to management and Steering Committees; stakeholder management; identification, assessment and management of project risks; active claim and change management; definition and assurance of Service Level Agreements (SLAs); management of external partners; change & crisis management; CRM; Scrum; Kanban
Head of Operations Management & IT
Biogena Naturprodukte GmbH & Co. KG
Set up and managed the Operations Management & IT department with responsibility for employee leadership, process optimization, IT system management (CRM, ERP, PPS), strategic IT procurement, and the introduction of in-house IT support including a ticketing system
Achievements: Set up and managed group-wide IT and process management. Fully digitized internal IT support and company-wide personnel management. Implemented the digital strategy for the seminar business unit. Introduced an end-to-end system for generating and printing QR codes for the entire product portfolio. Integrated and connected special hardware (e.g. robots in flagship stores) with the existing system landscape. Implemented restructuring measures in production through the gradual introduction of new software functions for production and inventory planning.
Responsibilities:
- Leadership
- Recruiting, employee development, and employee leadership
- Independently set up the Operations Management & IT department
- Process management
- Analysis and optimization of business processes
- Project management for new developments and restructurings
- Systematic development of the IT process landscape toward lean processes
- System management
- Central administration and further development of all CRM, ERP, and PPS systems
- Strategic procurement in the areas of software and hardware
- Set up and managed in-house IT support including a ticketing system
Skills: Leadership; Employee development; Recruiting; Department setup; Organizational development; IT Management; Analysis of AS-IS processes (E2E); Design of TO-BE processes; Process optimization; Change Management; Project & multi-project management (classic & agile); Restructuring; IT process landscape; System management; Strategic IT procurement; IT support; Ticketing systems; Service Management; Stakeholder Management; Requirements analysis & engineering; Conducting and documenting workshops; Professional leadership and coordination of (distributed) project teams and external service providers; Planning, monitoring, and controlling project budgets and resources; Regular reporting to management and Steering Committees; Management of external partners; Change & crisis management; CRM; ERP; PPS
Head of Quality Management & CSR
Biogena Naturprodukte GmbH & Co. KG
Responsible for quality and environmental management systems (ISO 14001, ISO 22000, EMAS III), including audit management, certification maintenance, and further development of the management systems, as well as leading all CSR and sustainability activities of the company Achievements: Successfully managed new certifications and recertifications several times in accordance with various ISO and CSR guidelines. Set up a cross-company CSR working group and subsequently implemented measures such as “One additional vacation day per employee for voluntary activities”. Established safety standards for the storage and sale of food.
Responsibilities: In addition to the areas of responsibility mentioned:
- Implementation of the environmental management systems ISO 14001 + EMAS III
- Maintaining the certification readiness of the management systems according to the mentioned standards and ISO 22000 (food safety), including conducting internal audits
- Further development of the mentioned management systems
- Responsibility for all CSR activities together with the company owner Skills: ISO 14001; EMAS III; ISO 22000; Quality management; Quality manager; Internal audit; Audit management; Certification readiness; Management systems; Process optimization; CSR Management; Sustainability management; Environmental management; Compliance; Risk management; Stakeholder Management; Leadership
Management Trainee
Biogena Naturprodukte GmbH & Co. KG
Started in management with a focus on process analysis and optimization, implementation of initial projects, and support in sub-project management and change management tasks as part of the trainee program Achievements: Reduced paper consumption by one ton per year through the comprehensive digitization of internal sales operations and established a digital process map.
Responsibilities:
- Analysis of the company’s process landscape
- Initiation and implementation of process optimizations
- Project work “Optimization of the order processing process” as part of the final Bachelor’s thesis II
Skills: Fundamentals of employee leadership; Leadership; Project management basics; Sub-project management; Process analysis; Process optimization; Change Management; Communication with specialist departments; Management reporting; Solution design; Project documentation
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Professional Services, Telecommunication, Healthcare, Media and Entertainment, Food and Beverage, and Information Technology.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Product Development, Project Management, Operations, Audit, and Quality Assurance.
Summary
For over 10 years, I have supported companies in designing and implementing complex digital business processes, with a focus on CRM, ERP and BSS/OSS systems. As a certified Product Owner and experienced Business Analyst, I work at the intersection of business and IT and make sure requirements become working solutions that deliver real business value.
My approach: practical, structured and always focused on value. I bring clarity to complex topics, facilitate discussions between stakeholders, analyze processes end to end and deliver results that can be implemented quickly. Whether in telecommunications, e-commerce or media projects, I combine strong methodology with technical know-how and excellent people skills.
Skills
Project Management: Project Planning, Project Control, Budget And Resource Responsibility, Team Leadership And Building, Multi-Project Management, Management Of External Service Providers, Traditional And Agile (Scrum, Kanban), Sprint Planning, Release Planning, Backlog Prioritization, Stakeholder Management, Reporting To Management And Steering Committees, Requirements Management
Product Ownership With Scrum/Kanban: Vision, Roadmap, Backlog Maintenance, User Stories, Prioritization, Sprint Planning, Release Planning, Epics, Acceptance Criteria, Definition Of Done, Safe, Scaled Agile (Project Management/Po), Test Management, User Acceptance Testing
Business Analysis & Requirements Engineering: E2e Process Design, Stakeholder Management, Workshop Facilitation, Scope And Claim Management, Business Value, Roi Focus, Use Cases, Requirements Traceability, Process Modeling
Technical Knowledge: Json/Xml, Interfaces, Sql, Databases (Ms Sql, Oracle), Rest Api Specifications, Crm And Erp Systems (Including Infonova Bss, Sap Erp, Myfactory), Jira, Confluence, Bpmn (Process Modeling), Dwh/Bi, Data And Reporting, Edi (Interfaces In Retail/Logistics)
Remote & Hybrid: Experience With Distributed Teams (Local, Remote, Nearshore, Offshore)
Industry Experience: E-Commerce (10+ Years), It & Internet (10+ Years), Telecommunications (5+ Years), Brick-And-Mortar Retail (5 Years), Food (5 Years), Media (3 Years)
Soft Skills: Structured And Analytical, Strong Execution, Excellent Communication, Able To Handle Conflict And Find Solutions, Stakeholder And Conflict Management, Change And Crisis Management, Strong People Skills And Empathy, Practical And Collaborative, Experienced In Remote And Hybrid Work
Strong People Skills And Collaborative Leadership: Clients Describe Me As A Reliable Point Of Contact Who Gives The Team Support, Structure And Confidence. I Lead In A Relaxed And Motivating Way That People Find Very Pleasant And That Wins Over Even Critical Stakeholders. The Result Is A Positive And Productive Work Environment.
Practical Delivery And Fast Results: I Am A Doer, Not A Theorist. Rather Than Spending A Long Time Discussing Things, I Tackle The Issues Others Shy Away From And Deliver High-Quality Results Quickly. Clients Value My Operational, Goal-Oriented And Delivery-Focused Way Of Working.
Quickly Understanding Even The Most Complex Situations: Clients Value My Ability To Quickly And Efficiently Get Up To Speed On Complex Topics That Can Be Difficult For Them To Grasp Themselves. I Analyze Complex Structures, See The "Big Picture" And Create A Clear, Structured Foundation For The Entire Project.
A Bridge Builder Who Brings Clarity: I Act As A Link Between Business Teams And It, Translating Requirements In Both Directions Clearly, Precisely And As An Equal. Through Transparent Communication, Targeted Questions And Clear Visuals, I Create A Shared Understanding And Bring Everyone Along.
Languages
Education
FH Salzburg
Bachelor of Arts in Business, Operations Management und Controlling & Finance · Business Administration · Salzburg, Austria
Certifications & licenses
Scrum.org
Scrum.org
API Integration for Infonova
Beyond Now GmbH
Business Analyst Associate for Infonova
Beyond Now GmbH
Leadership & Management Techniques
FOKUS7 GmbH
TÜV AUSTRIA CERT GmbH
Leadership Program
LIMAK Austrian Business School
Microsoft AI Product Manager Professional (in preparation)
Microsoft Corporation
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Bruno is based in Freilassing, Germany.
Bruno speaks the following languages: German (Native), Croatian (Native), English (Advanced).
Bruno has at least 14 years of experience. During this time, Bruno has worked in at least 11 different roles and for 3 different companies. The average length of individual experience is 1 year and 1 month. Note that Bruno may not have shared all experience and actually has more experience.
Based on recent experience, Bruno would be well-suited for roles such as: Product Owner, Business Analyst, Product Owner, Business Analyst.
Bruno's most recent position is Product Owner.
In recent years, Bruno has worked for BP Digital Consulting.
Bruno is most experienced in industries like Professional Services, Telecommunication, and Healthcare. Bruno also has some experience in Media and Entertainment, Food and Beverage, and Information Technology.
Bruno is most experienced in business areas like Information Technology, Project Management, and Product Development. Bruno also has some experience in Operations, Audit, and Quality Assurance.
Bruno has recently worked in industries like Professional Services, Telecommunication, and Information Technology.
Bruno has recently worked in business areas like Product Development, Information Technology, and Project Management.
Bruno holds a Bachelor in Business Administration from FH Salzburg.
Bruno has 9 certificates. Among them, these include: Professional Scrum Product Owner AI Essentials, Professional Scrum Product Owner I, and Professional Scrum Master I.
Bruno is immediately available full-time for suitable projects.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 6 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Similar freelancers
Discover other experts with similar qualifications and experience
Chrisabel P.
Ole H.
Felix B.
Alexander K.
Christian G.
Thorsten H.
Christoph H.
Ronald F.
Stephan S.
Malte L.
Experts recently working on similar projects
Freelancers with hands-on experience in comparable project as a Product Owner
Jan F.
Michael H.
Clemens B.
Kai Z.
Andre K.
Michael H.
Markus O.
Christian W.
Thomas P.
Jens R.
Nearby freelancers
Professionals working in or nearby Freilassing, Germany
Wolfgang O.
Christian F.
Martin H.
Markus R.
Jörg F.
Rosendo M.
Christian S.
Peter F.
Devakinand D.
Martin M.
