Bruno P.-Self-employed Consultant for Digital Products & Processes
Check rate
Experience
Product Owner
Design and implementation of a „unified-commerce“ platform for SMEs to sell and deliver multi-product bundles
Achievements: On-time design, delivery and customer acceptance of a 100% functional, CPQ-based „buy flow“ process for configuring and selling multi-product bundles within the specified time frame of 90 days. Successfully tested integration of various interface services for: customer search, enrichment of customer data, address validation, service qualification, phone number validation, credit check, appointment selection and Quote-to-Order transition.
Responsibilities:
- Strategic goal implementation: Derivation and implementation of strategic customer goals (e.g. release content, business value).
- Backlog Management: Creation and elaboration of backlog items (Initiatives, Epics, User Stories, Defects) in close coordination with the project team and customer.
- Prioritization & Releases: Responsibility for prioritizing the Product Backlog and implementing defined release goals.
- Deliverable Tracking: Tracking work results on the supplier and customer side.
- Roadmap & Release planning: Development and implementation of roadmaps and release plans together with the customer.
- Scope responsibility: Responsibility for the contractually agreed scope of services.
- Claim Management: Active claim and change management towards the customer.
- Team coordination: Management and coordination of the development team.
- Use of synergies: Use of synergies between customer projects and product development.
- Proposal preparation: Preparation of proposals (with supervision) and presentation on site to customers and partners.
Skills: Development, communication and implementation of product visions; Product Backlog Management; Stakeholder Management; Regular reporting to management and Steering Committees; Requirements analysis & engineering; Planning and documentation of workshops; Professional leadership and coordination of (distributed) project teams and external service providers; Epic Management; User Story specifications; Creation of use cases, support with software testing and User Acceptance Testing (UAT); Release Management and Sprint Planning; Design of TO-BE processes; Process optimization; Planning, design and specification of interfaces to existing and new systems; Identification, assessment and management of project risks; Active claim and change management; Facilitation of sprint planning and reviews; Data migration; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence
Business Analyst
Development of an AI agent for mass administration in customer service
Achievements: Preparation and design of AI agent use cases (e.g. mass administration of product options for mobile customers) with a projected reduction in processing time from one hour to a few seconds.
Responsibilities:
- Backlog Management: Creation and elaboration of backlog items (Initiatives, Epics, User Stories, Defects) in close coordination with the project team and customer.
- Roadmap & Release planning: Development and implementation of roadmaps and release plans together with the customer.
- Team coordination: Management and coordination of the development team.
- Use of synergies: Use of synergies between customer projects and product development.
- Proposal preparation: Preparation of proposals (with supervision) and presentation on site to customers and partners.
- Requirements analysis & documentation: Coordination, collection and documentation of all relevant requirements and inputs for the efficient execution of the scoping process.
- Workshop facilitation: Planning, facilitation and documentation of workshops in close cooperation with the business departments to analyze existing processes, identify optimization potential and develop TO-BE process descriptions.
- Process analysis & optimization: Examination of current (AS-IS) processes, development of TO-BE process descriptions at a high level of abstraction and definition of the target product portfolio and future customer experiences.
- User Story creation: Development of draft User Stories in close cooperation with the Solution Architects and the development team.
Skills: Agentic AI; Design and development of AI-powered agents for process automation; Artificial intelligence; Specification of use cases and training foundations for AI systems; Analysis of AS-IS processes (E2E); Design of TO-BE processes; Process optimization; Agile requirements management; Requirements analysis & engineering; Planning, execution and documentation of workshops; Stakeholder Management; Creation of solution descriptions ("Solution Outlines") and functional concepts; Creation of use cases; CRM; BPMN; Jira; Confluence
Product Owner, Business Analyst
Design of the E2E expansion of an existing BSS software to represent the requirements of the key account and solutions business of a B2B internet and communications provider
Achievements: Design and detailed specification of key-account-specific processes, structures and products, completed with management approval. These included: framework agreement management, multi-stage quotation process, complex hardware budget management and representation of a multi-level customer group structure.
Responsibilities:
- Strategic goal implementation: Derivation and implementation of strategic customer goals (e.g. release content, business value).
- Backlog Management: Creation and elaboration of backlog items (Initiatives, Epics, User Stories, Defects) in close coordination with the project team and customer.
- Prioritization & Releases: Responsibility for prioritizing the Product Backlog and implementing defined release goals.
- Deliverable Tracking: Tracking work results on the supplier and customer side.
- Roadmap & Release planning: Development and implementation of roadmaps and release plans together with the customer.
- Scope responsibility: Responsibility for the contractually agreed scope of services.
- Claim Management: Active claim and change management towards the customer.
- Team coordination: Management and coordination of the development team.
- Use of synergies: Use of synergies between customer projects and product development.
- Proposal preparation: Preparation of proposals (with supervision) and presentation on site to customers and partners.
Skills: Consolidation and implementation of complex product catalogs; Development, communication and implementation of product visions; Product Backlog Management; Stakeholder Management; Requirements analysis & engineering; Planning and documentation of workshops; Professional leadership and coordination of (distributed) project teams and external service providers; Epic Management; User Story specifications; Creation of use cases, support with software testing and User Acceptance Testing (UAT); Release Management and Sprint Planning; Design of TO-BE processes; Process optimization; Planning, design and specification of interfaces to existing and new systems; Identification, assessment and management of project risks; Active claim and change management; Facilitation of sprint planning and reviews; CRM; BSS; R2O; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence
Requirements Engineer, Business Analyst
BP Digital Consulting
Requirements phase (pre scoping) for the key account and solutions business of a B2B internet and communications provider, followed by involvement in solution definition and effort estimation (scoping)
Achievements: Introduction and sustainable establishment of standardized requirements documentation. Design, harmonization and approval of the end-to-end process flow (Pre-Sales, Sales, After-Sales) for three different business divisions in close coordination with stakeholders.
Responsibilities:
- Requirements analysis & documentation: Coordination, collection and documentation of all relevant requirements and inputs for the efficient execution of the scoping process.
- Workshop facilitation: Planning, facilitation and documentation of workshops in close cooperation with the business departments to analyze existing processes, identify optimization potential and develop TO-BE process descriptions.
- Process analysis & optimization: Examination of current (AS-IS) processes, development of TO-BE process descriptions at a high level of abstraction and definition of the target product portfolio and future customer experiences.
- RFP & requirements management: Review, validation and adjustment of existing RFP requirements and development of new requirements for subsequent project phases.
- Reporting & communication: Regular reporting on project progress to the client and close coordination with the HT owners to ensure compliance with quality and time requirements.
- Risk management & recommendations: Identification of potential project risks, development of risk mitigation measures and formulation of concrete recommendations for action.
Skills: Analysis of AS-IS processes (E2E); Design of TO-BE processes; Process optimization; Agile requirements management; Requirements analysis & engineering; Requirements Definition Coaching; Planning, execution and documentation of workshops; Stakeholder Management; Design and specification of interfaces to existing and new systems; Creation of solution descriptions ("Solution Outlines") and functional concepts; Creation of use cases, support with software testing and User Acceptance Testing (UAT); Risk management; CRM; BSS; R2O; BPMN; UML; Jira; Confluence
Solution Architect, Business Analyst
BP Digital Consulting
Implementation of a BSS-OSS process for selling and delivering fiber-optic and communications solutions
Achievements: Implementation of an MVP for a newly marketed fiber-optic product, including the development of BSS-OSS interfaces. Expansion of the MVP through optimized technical workflows and user processes, followed by transfer to Friendly User Tests.
Responsibilities:
- Requirements analysis & solution design: Analysis of requirements and creation of suitable solution descriptions (“Solution Outlines”) for the Infonova system.
- User Story creation: Development of draft User Stories in close cooperation with the Solution Architects and the development team.
- Analysis & preparation: Conducting analyses and structured preparation of results for the development teams during implementation of the User Stories.
- Sprint review & quality assurance: Support in reviewing and accepting the User Stories created by the contractor as part of the sprint results.
Skills: BSS-OSS communication; Analysis of AS-IS processes (E2E); Design of TO-BE processes; Process optimization; Agile requirements management; Requirements analysis & engineering; User Story specifications; Planning, execution and documentation of workshops; Stakeholder Management; Design and specification of interfaces to existing and new systems; Creation of solution descriptions ("Solution Outlines") and functional concepts; Creation of use cases, support with software testing and User Acceptance Testing (UAT); CRM; BSS; OSS; R2O; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence
Business Analyst
BP Digital Consulting
Development and expansion of BSS systems and related software functions to increase sales of fiber-optic and communication solutions
Achievements: Achieved an 80% system usage rate for standard orders through further standardization of processes, implementation of adapted product offerings, and complete technical and process onboarding of B2B sales partners.
Responsibilities:
- Requirements analysis & solution design: Analysis of requirements and creation of suitable solution descriptions (“Solution Outlines”) for the Infonova system.
- User story creation: Development of draft user stories in close collaboration with the solution architects and development team.
- Analysis & preparation: Conducting analyses and structuring the results for the development teams during the implementation of user stories.
- Sprint review & quality assurance: Support in reviewing and accepting the user stories created by the contractor as part of the sprint results.
Skills: Consolidation and implementation of complex product catalogs; analysis of AS-IS processes (E2E); design of TO-BE processes; process optimization; agile requirements management; requirements analysis & engineering; requirements definition coaching; planning, conducting and documenting workshops; stakeholder management; design and specification of interfaces to existing and new systems; creation of solution descriptions ("Solution Outlines") and functional specifications; product backlog management; ; epic management; user story specifications; creation of use cases, support for software testing and user acceptance testing (UAT); risk management; data migration; CRM; R2O; BSS; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence
Product Owner
BP Digital Consulting
IT factory for the realization of products and services for a B2B internet and telecommunications provider
Achievements: 100% elimination of offline forms for standard orders. Implementation of > 50 product offerings, including consolidation of the product and service catalog. Standardization and automation of the R2O process through complete CRM integration of multi-level validation processes that had previously taken place offline.
Responsibilities:
- Strategic objective implementation: Derivation and implementation of strategic customer objectives (e.g. release content, business value).
- Backlog management: Creation and elaboration of backlog items (initiatives, epics, user stories, defects) in close coordination with the project team and customer.
- Prioritization & releases: Responsibility for prioritizing the product backlog and implementing defined release objectives.
- Deliverable tracking: Tracking of deliverables on the supplier and customer sides.
- Roadmap & release planning: Development and implementation of roadmaps and release plans together with the customer.
- Scope responsibility: Responsibility for the contractually agreed scope of services.
- Claim management: Active claim and change management with the customer.
- Team coordination: Management and coordination of the development team.
- Use of synergies: Use of synergies between customer projects and product development.
- Proposal creation: Preparation of proposals (under supervision) and presentation on site to customers and partners.
Skills: Consolidation and implementation of complex product catalogs; development, communication and implementation of product visions; product backlog management; stakeholder management; requirements analysis & engineering; conducting and documenting workshops; functional leadership and coordination of (distributed) project teams and external service providers; epic management; user story specifications; creation of use cases, support for software testing and user acceptance testing (UAT); release management and sprint planning; design of TO-BE processes; process optimization; planning, design and specification of interfaces to existing and new systems; identification, assessment and management of project risks; active claim and change management; moderation of sprint planning sessions and reviews; data migration; leadership; CRM; R2O; BSS; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence
IT Project Manager, Component Manager, Requirements Engineer
BP Digital Consulting
Implementation of a B2B CRM system and sales tool
Achievements: 100% completion of the requirements phase and transition to the implementation phase of the project. Development and approval of the authorization and structure concept for a multi-level B2B sales hierarchy, including partner sales.
Responsibilities: Advising internal project and sub-project managers in the areas of project execution, use of suitable control measures, and requirements definition for new implementation initiatives.
Skills: Project & multi-project management (classic & agile); functional leadership and coordination of (distributed) project teams and external service providers; planning, monitoring and control of project budgets and resources; regular reporting to management and steering committees; stakeholder management; identification, assessment and management of project risks; active claim and change management; definition and assurance of service level agreements (SLAs); management of external partners; change & crisis management; analysis of AS-IS processes (E2E); design of TO-BE processes; process optimization; agile requirements management; requirements analysis & engineering; requirements definition coaching; planning, conducting and documenting workshops; design and specification of interfaces to existing and new systems; creation of solution descriptions ("Solution Outlines") and functional specifications; creation of use cases, support for software testing and user acceptance testing (UAT); CRM; BPMN; UML; Jira; Confluence
Project Manager
HD PLUS GmbH
Management of international CRM system projects with functional staff leadership, budget responsibility (€1.2 million annually), and overall responsibility for the further development, operation and service of the systems (SCRUM, Kanban)
Achievements: Established and managed a CRM team. Integrated pay-TV offerings for more than 300,000 monthly subscribers. Introduced agile software development for CRM processes while gradually replacing waterfall models. Implemented a requirements process for requests and projects from all company departments. Successfully migrated 300,000 customers to a new CRM system and ensured permanent system availability of over 99%.
Responsibilities:
- Functional leadership of employees in the CRM systems area
- Annual budget responsibility of €1.2 million
- Project management & requirements management in the Systems & Processes department:
- Central intake and analysis of internal and external customer requirements and advising the relevant contacts
- Creation of specifications and project plans in terms of time and budget for product launches and change requests
- International project management across all project phases using agile approaches (Scrum, Kanban)
- Overall responsibility for the further development and support of the CRM systems and all connected interfaces
- SLA management: Definition of service level agreements and ensuring compliance
Skills: Establishment and functional management of a CRM team; leadership; overall project management; project & multi-project management (classic & agile); product ownership; agile requirements management; requirements analysis & engineering; requirements definition coaching; requirements management; CRM; planning, monitoring and control of project budgets and resources; regular reporting to management and steering committees; stakeholder management; identification, assessment and management of project risks; active claim and change management; definition and assurance of service level agreements (SLAs); management of external partners; change & crisis management; CRM; Scrum; Kanban
Head of Operations Management & IT
Biogena Naturprodukte GmbH & Co. KG
Established and managed the Operations Management & IT department with responsibility for staff leadership, process optimization, IT system management (CRM, ERP, PPS), strategic IT procurement, and implementation of internal IT support including a ticketing system
Achievements: Established and managed group-wide IT and process management. Fully digitized internal IT support and company-wide personnel management. Implemented the digital strategy for the seminar business division. Introduced an end-to-end system for generating and printing QR codes for the entire product portfolio. Integrated and connected specialized hardware (e.g. robots in flagship stores) with the existing system landscape. Implemented restructuring measures in production through the gradual introduction of new software functions for production and inventory planning.
Responsibilities:
- Leadership
- Recruiting, employee development and staff management
- Independent establishment of the Operations Management & IT department
- Process management
- Analysis and optimization of business processes
- Project management for new developments and restructurings
- Systematic development of the IT process landscape toward lean processes
- System management
- Central administration and further development of all CRM, ERP and PPS systems
- Strategic procurement in the areas of software and hardware
- Establishment and management of in-house IT support including a ticketing system
Skills: Leadership; employee development; recruiting; department establishment; organizational development; IT management; analysis of AS-IS processes (E2E); design of TO-BE processes; process optimization; change management; project & multi-project management (classic & agile); restructuring; IT process landscape; system management; strategic IT procurement; IT support; ticketing systems; service management; stakeholder management; requirements analysis & engineering; conducting and documenting workshops; functional leadership and coordination of (distributed) project teams and external service providers; planning, monitoring and control of project budgets and resources; regular reporting to management and steering committees; management of external partners; change & crisis management; CRM; ERP; PPS
Head of Quality Management & CSR
Biogena Naturprodukte GmbH & Co. KG
Responsibility for quality and environmental management systems (ISO 14001, ISO 22000, EMAS III), including audit management, certification assurance and further development of the management systems, as well as management of all CSR and sustainability topics within the company Achievements: Successfully managed new certifications and recertifications several times in accordance with various ISO and CSR guidelines. Set up a cross-company CSR working group, followed by the implementation of measures such as “One additional day of leave per employee for volunteering”. Established safety standards for the storage and sale of food.
Responsibilities: In addition to the areas of responsibility mentioned above:
- Implementation of the environmental management systems ISO 14001 + EMAS III
- Maintaining the certification readiness of the management systems according to the mentioned standards and ISO 22000 (food safety), including conducting internal audits
- Further development of the mentioned management systems
- Responsibility for all CSR activities together with the company owner Skills: ISO 14001; EMAS III; ISO 22000; Quality Management; Quality Manager; Internal Audit; Audit Management; Certification Readiness; Management Systems; Process Optimization; CSR Management; Sustainability Management; Environmental Management; Compliance; Risk Management; Stakeholder Management; Leadership
Management Trainee
Biogena Naturprodukte GmbH & Co. KG
Entry into management with a focus on process analysis and optimization, implementation of initial projects, and support with sub-project management and change management tasks as part of the trainee program Achievements: Reduced paper consumption by one tonne per year through the comprehensive digitalization of inside sales and established a digital process map.
Responsibilities:
- Analysis of the company’s process landscape
- Initiation and implementation of process optimizations
- Project work “Optimization of the order processing process” as part of the final Bachelor’s thesis II
Skills: Fundamentals of Employee Management; Leadership; Project Management Basics; Sub-Project Management; Process Analysis; Process Optimization; Change Management; Communication with Departments; Management Reporting; Solution Design; Project Documentation
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Telecommunication, Healthcare, Media and Entertainment, Food and Beverage, Information Technology, and Professional Services.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Product Development, Operations, Audit, and Quality Assurance.
Summary
For over 10 years, I have been supporting companies in designing and implementing complex digital business processes, focusing on CRM, ERP and BSS/OSS systems. As a certified Product Owner and experienced Business Analyst, I work at the interface between business and IT and ensure that requirements become working solutions with real business value.
My approach: pragmatic, structured and always focused on benefits. I bring clarity to complex topics, facilitate between stakeholders, analyze processes end to end and deliver results that can be implemented quickly. Whether in telecommunications, E-Commerce or media projects, I combine methodological depth with technical understanding and strong interpersonal skills.
Skills
Project Management: Project Planning, Project Control, Budget & Resource Responsibility, Team Leadership & Development, Multi-Project Management, Management Of External Service Providers, Classic & Agile (Scrum, Kanban), Sprint Planning, Release Planning, Backlog Prioritization, Stakeholder Management, Reporting To Management & Steering Committees, Requirements Management
Product Ownership According To Scrum/Kanban: Vision, Roadmap, Backlog Maintenance, User Stories, Prioritization, Sprint Planning, Release Planning, Epics, Acceptance Criteria, Definition Of Done, Safe, Scaled Agile (Project Management/Po), Test Management, User Acceptance Testing
Business Analysis & Requirements Engineering: E2e Process Design, Stakeholder Management, Workshop Facilitation, Scope & Claim Management, Business Value, Roi Focus, Use Cases, Requirements Traceability, Process Modeling
Technical Understanding: Json/Xml, Interfaces, Sql, Databases (Ms Sql, Oracle), Rest Api Specifications, Crm & Erp Systems (Including Infonova Bss, Sap Erp, Myfactory), Jira, Confluence, Bpmn (Process Modeling), Dwh/Bi, Data & Reporting, Edi (Interfaces In Retail/Logistics)
Remote & Hybrid: Experience With Distributed Teams (Local, Remote, Nearshore, Offshore)
Industry Experience: E-Commerce (10+ Years), It & Internet (10+ Years), Telecommunications (5+ Years), Brick-And-Mortar Retail (5 Years), Food (5 Years), Media (3 Years)
Soft Skills: Structured & Analytical, Strong Execution, Strong Communication, Able To Handle Conflicts & Solution-Oriented, Stakeholder & Conflict Management, Change & Crisis Management, Strong Interpersonal Skills & Empathy, Pragmatic & Collaborative, Experienced In Remote & Hybrid Work
Strong Interpersonal Skills And Collaborative Leadership: Clients Describe Me As A Reliable Focal Point Who Gives The Team Support, Structure And Confidence. I Lead In A Relaxed And Motivating Way That Is Perceived As Very Pleasant And Convinces Even Critical Stakeholders. The Result Is A Positive And Productive Working Atmosphere.
Pragmatic Execution And Fast Results: I Am Not A Theoretician But A Doer. Instead Of Discussing Topics For A Long Time, I Tackle The Issues Others Shy Away From And Quickly Deliver High-Quality Results. Clients Value My Operationally Focused And Execution-Oriented Way Of Working.
Quickly Understanding Even The Most Complex Connections: Clients Value My Ability To Quickly And Efficiently Familiarize Myself With Complex Matters That Are Difficult For Them To Overview Themselves. I Analyze Complex Structures, Recognize The "Big Picture" And Create A Clear, Structured Foundation For The Entire Project.
The Bridge Builder Who Creates Clarity: I Act As An Intermediary Between The Business And It And Translate Requirements In Both Directions – Clearly, Precisely And As Equals. Through Transparent Communication, Targeted Questions And Clear Visualization, I Create A Shared Understanding And Bring Everyone Involved On Board.
Languages
Education
FH Salzburg
Bachelor of Arts in Business, Operations Management und Controlling & Finance · Business Administration · Salzburg, Austria
Certifications & licenses
Scrum.org
Scrum.org
Leadership & Management Techniques
FOKUS7 GmbH
TÜV AUSTRIA CERT GmbH
Leadership Program
LIMAK Austrian Business School
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Bruno is based in Freilassing, Germany.
Bruno speaks the following languages: German (Native), Croatian (Native), English (Advanced).
Bruno has at least 13 years of experience. During this time, Bruno has worked in at least 10 different roles and for 3 different companies. The average length of individual experience is 1 year and 1 month. Note that Bruno may not have shared all experience and actually has more experience.
Based on recent experience, Bruno would be well-suited for roles such as: Product Owner, Business Analyst, Product Owner, Business Analyst.
Bruno's most recent position is Product Owner.
In recent years, Bruno has worked for BP Digital Consulting.
Bruno is most experienced in industries like Telecommunication, Healthcare, and Media and Entertainment. Bruno also has some experience in Food and Beverage, Information Technology, and Professional Services.
Bruno is most experienced in business areas like Information Technology, Project Management, and Product Development. Bruno also has some experience in Operations, Audit, and Quality Assurance.
Bruno has recently worked in industries like Telecommunication and Information Technology.
Bruno has recently worked in business areas like Product Development, Information Technology, and Project Management.
Bruno holds a Bachelor in Business Administration from FH Salzburg.
Bruno has 5 certificates. Among them, these include: Professional Scrum Product Owner I, Professional Scrum Master I, and Leadership & Management Techniques.
Bruno is immediately available full-time for suitable projects.
Daily rate distribution
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Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 27 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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