Wolfgang Orgler-DI
Check rate
Experience
Business Analyst
DekaBank
Lead Business Analyst – Analysis and optimization of private banking processes
Responsibility for the business analysis and further development of business processes in private banking, with a focus on CRM, customer data management, and master data processes
Carrying out a comprehensive business process analysis to identify optimization potential, business gaps, and improvement opportunities along the customer lifecycle
Gathering, analyzing, and structuring business requirements in close cooperation with business units, management, IT architecture, and development teams
Creating and aligning business concepts, process models, user stories, and requirement documentation as the basis for technical implementation
Analyzing and optimizing existing master data processes with a focus on data quality, responsibilities, and efficient data maintenance
Designing and further developing CRM customer data processes while taking regulatory requirements and business goals into account
Planning and moderating workshops with business, IT, and stakeholders for requirements analysis, process design, and solution finding
Managing requirements and ensuring consistent communication between business and IT
Using AI-supported analysis tools to help with requirements analysis, structuring information, and improving documentation quality
Subproject Lead (30%) / Business Analyst & Business Epic Owner (70%)
Post AG
Requirements management & business analysis
- Requirements Engineering: Structured gathering, analysis, and complete documentation of complex business requirements.
- Branch software analysis: Business design of modern branch systems to improve processes at the point of sale (POS).
- Master data & DMS: In-depth analysis of master data processes (CMDM) and successful optimization of document management systems (DMS).
- Hardware procurement: Sound cost-benefit analysis for the strategic procurement of IT infrastructure and hardware. [1, 2]
Project control & agile methods
- PRINCE2 meets Agile: Efficient project organization through the combination of a classic governance framework (PRINCE2) with agile methods (Scrum/SAFe). [3]
- Epic & feature prioritization: Maximizing business value through value-driven and transparent prioritization of development backlogs.
- Delivery control: Targeted coordination and monitoring of development phases through to successful go-live.
- Data migration: Risk-minimized planning and control of complex data migrations from long-established legacy systems.
IT architecture & technology
- System landscape analysis: Holistic review of existing IT infrastructures to identify modernization potential.
- Domain Driven Design (DDD): Business-oriented software development through precise separation of business domains (bounded contexts).
- AI use & analysis: Identification, evaluation, and implementation of future-proof AI use cases for process automation.
- IT interface control: Seamless coordination and technical alignment between business units and IT development teams.
User Experience (UX) & prototyping
- UI/UX optimization: Designing user-centered interfaces to increase software acceptance and reduce click paths.
- Prototyping & mockups: Fast visualization of business concepts through interactive prototypes in Figma, Balsamiq, and Justinmind.
Communication & stakeholder management
- Stakeholder management: Professional control and expectation management across all hierarchy levels (from business to C-level).
- Intercultural coordination: Successful leadership and synchronization of globally distributed, multicultural project teams.
- Workshop moderation: Goal-oriented facilitation of design thinking, scoping, and requirements workshops.
Project Manager / Application Manager / Scrum Master
Porsche AG / MHP
- Management of business-critical production applications
- Incident management
- Service management
- Steering application enhancements
- Analysis / requirements engineering
- Manual tests - user acceptance tests
- Software deployment
- Stakeholder management
Business Analyst / Project Management / Scrum Master
Agrarmarkt Austria / Ministry of Agriculture
- Analysis of requirements for a digital subsidy platform
- Leading the business analysis team
- Project organization with agile elements
- Business analysis / requirements engineering
- Manual tests / exploratory test cases
- User acceptance tests
- Requirements documentation
- Stakeholder management
Service Billing Analysis / Incident Management
Deutsche Bahn Cargo Logistics
- Analysis of service billing for vehicle service and loading
- Data analysis and data testing
- Improving incident management
- Training concept
Workshop Business Analysis / Team Coach
Deutsche Bahn Cargo Logistics
- Introduction to Agile Scrum – Business Analysis
- Support of an agile requirements team
- Agile SCRUM project organization
- Scrum Master
- Business Analysis / Requirements Engineering
- Requirements documentation
- Stakeholder management
Project Management / Product Owner / Business Analysis
LKW Walter
- Project management / project coordination
- Management of an agile software development team (outsourced)
- Interface development/customization for Data Warehouse / legacy systems
- Agile SCRUM project organization
- Creating test cases, test scenarios and carrying out software tests
- Scrum Master
- Business Analysis / Requirements Engineering
- Requirements documentation / process model / specification
- Integration in MS Office
- Communication with business group
- Coordination between business departments and IT
- Operations controlling
- UAT planning and execution
- Reporting to management / stakeholders
- Workflow / process analysis / data analysis
- Technical consulting for further development of MS Dynamics CRM
Test Management / Business Analysis
EnBW
- Test management, test design and test process collection for business teams
- Test strategy & test scenarios for software tests
- Test data creation
- Interface tests
- Business analysis and requirements engineering
- Agile/SCRUM project coordination & dependency management
- Workflow / process analysis / data analysis / GDPR compliance
- Stakeholder management & risk management
- Technical consulting for implementation of MS Dynamics PSA
- Design and delivery of data and integrated process tests
- End-to-end design for web application tests
- Management of process tests: test tracking, test coordination / monitoring
- UAT planning / verification / documentation
Project Support / Requirements Engineering
strg.at
- Business and process analysis of connected businesses
- Requirements documentation
- Requirements management for web application
- Scrum Master (partly)
- Development of a concept for user surveys
- Conducting user surveys incl. synthesis and evaluation
- Workflow coordination
Project Support / Business Analysis / Requirements Management
Der Standard
- Business analysis and process collection for departments
- Data warehouse connection
- Integration of external systems
- Upgrade MS 2013 to 2016
- Scrum Master
- Requirements management / data analysis
- Process documentation
- Impediment & defect management
- Stakeholder management & business presentation
- Design and delivery of test scenarios for manual data and process tests
- Management of process tests: test tracking, test coordination / monitoring
- UAT planning for functional and acceptance tests
- Support during production rollout
- User training, training and documentation
Project Manager / Product Owner
Servier
- Expansion and adaptation of event organization
- Design and implementation of a nationwide planning and reporting tool based on the existing software solution
- Creation of a DV concept
- Coordination between business units and IT
- Stakeholder management
- Creation of data models / test environment / test scenarios / UAT
- Creation of the planning layout and implementation of the planning objects
- Functional and acceptance tests, and support during go-live
- Risk, impediment and defect management
- Training of users of the new system
Project Manager / Product Owner
Servier
- Development and acceptance of a company-specific dashboard
- Design and implementation of a reporting tool for displaying primary key parameters in tables and charts
- Creation of a DV concept and data model
- Consideration of different display media
- Implementation of data modeling and data staging
- Test management for functional and acceptance tests
- User training / documentation
Project Manager / Product Owner
Rottapharm
- CRM-ETMS system for a Swiss branch
- Design and implementation of a CRM and BI field sales solution
- Creation of DV concept / test scenarios
- Status reporting
- Data migration, functional and acceptance tests
- Training of all users
- Remote support
Project Manager
Abbott
- Expansion and adaptation of event organization
- Design and implementation of a BI system
- Creation of a DV concept for regional data display
- Creation of data models
- Functional and acceptance tests, and support during go-live
- Training of users of the new system
Project Manager
Eli Lilly
- BI implementation
- Design and implementation
- Creation of a DV concept for visualizing regional sales figures
- Functional and acceptance tests, and support during go-live
- Training of users of the new system
Project Manager / Business Analyst
Takeda
- ETMS system rollout
- Concept and implementation
- Preparation of a technical concept for visualizing regional sales figures
- Functional and acceptance tests, and support during go-live
- Training of users
Project Manager / Business Analyst
Leo Pharma
- Development and customization of a field force management system
- Gathering requirements – requirements engineering
- Migration of existing data, integration of a BI system
- Functional and acceptance tests, and support during go-live
- Training of users
Business Analyst
Klinge / Fujisawa / Astelles
- Expansion of an existing CRM system
- Migration of sales figures
- Requirements engineering - requirements documentation
- Migration of account data
- Integration of a BI system
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Pharmaceutical, Transportation, Agriculture, Government and Administration, Automotive, and Media and Entertainment.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Business Intelligence, Quality Assurance, Operations, and Sales.
Summary
With more than 20 years of experience, I lead and manage complex IT and transformation projects in banking, logistics, the public sector, the automotive industry, energy, media, and pharmaceuticals. I combine professional project management with solid business analysis and support projects from strategic planning and business design through to successful rollout.
My focus is on planning, controlling, and delivering demanding projects with regard to time, budget, quality, and risks. I coordinate interdisciplinary teams, manage internal and external stakeholders, establish transparent project governance, and ensure clear communication between management, business units, and IT. Through structured project planning, active risk management, and consistent reporting, I ensure lasting project success.
As a Business Analyst, I analyze and improve business processes, identify opportunities for improvement, and translate complex business requirements into practical solutions. I facilitate workshops, gather and prioritize requirements, create business concepts as well as user stories, and support the entire requirements process through to successful implementation. In doing so, I connect business goals with technical possibilities and create a solid basis for decision-making for everyone involved in the project.
I have extensive experience in classic, agile, and hybrid project methods as well as PRINCE2-based approaches. My project experience includes CRM and ERP rollouts, master data management, data migrations, system integrations, test management, user acceptance testing (UAT), cutover planning, and productive rollouts. In addition, I bring experience in UI/UX design, prototyping, incident and service management, as well as in using AI-supported analysis and automation solutions to improve business processes and project workflows.
I am known for analytical thinking, a structured way of working, and strong communication and facilitation skills. This enables me to bring different interests together, present complex topics in an easy-to-understand way, and lead projects efficiently and with clear focus to success.
Skills
It
Crm Ms-Dynamics 365 / 2013 / 2016 /
Ms Devops / Servicenow / Jira / Confluence / Scrum / Uml / Azure-Cloud / Postman
Ms Office (Word, Excel, Powerpoint, Project) / Visio /
Oop / Gdpr / Dw / Sql / Delphi / C#
Hobbies / Activities / Interests
Playing The Piano
Photography
Theater
Other
Driver’S License A & B
Non-Smoker
Languages
Education
WU Vienna
1st study section · Business Administration · Vienna, Austria
TU Vienna
Diploma · Computer Science · Vienna, Austria
Certifications & licenses
PeopleCert
Scrum.org
Scrum.org
Driver’s license A & B
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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