Marco Steidel-IT Interim Manager | IT Project & Program Manager | Digital Transformation Consultant & Digital Advisory Board Member
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Experience
IT Interim Manager & Digital Transformation Consultant
paarprojekt GmbH
- Project management and consulting services with a focus on IT interim management: digitization of corporate management, including processes and applications
- Assessment of the entire IT infrastructure, including applications, key processes, and contracts, with cost optimization
- Evaluation and implementation of solutions to promote digitization in the company in areas such as property management, CRM, invoice verification & approval processes, smart metering, DMS, time tracking
- Digitization of physical files and implementation of SharePoint and Microsoft Teams as the central document & communication platform
- Design and execution of AI workshops, including rollout of AI tools to increase efficiency and transparency in the most important business processes
- Creation of training materials and delivery of user training for newly introduced digital processes and solutions
IT Project Manager
paarprojekt GmbH
- Turnaround management and project management for the group-wide implementation of ServiceNow
- Optimization of project governance and assurance of milestone achievements (technical go-live & business go-live)
- Stakeholder and partner management (17 team members & 7 external partners)
- Facilitation of steering committee meetings and workshops
- Ensuring knowledge transfer and service transition through partners
Interim Head of Infrastructure & Operations
paarprojekt GmbH
- Temporary coverage of the management role due to organizational integrations and personnel changes (8 employees)
- Current state analysis based on a SWOT analysis, including on-site inspections
- Management of IT service providers and departmental projects
- Monitoring of incidents, problems, and changes in ServiceNow, as well as approval of changes in CAB meetings
Head of IT & Digital Transformation
Contipark Parkgaragengesellschaft mbH
- Functional and disciplinary leadership of the IT department consisting of 10 internal and 6 external employees in cloud, IT security, IT service & operations, and IT projects
- IT inventory, definition of the digital transformation strategy, and establishment of the strategic IT roadmap
- Design and implementation of initiatives to enhance digital maturity and development of a company-wide AI policy
- Management of IT service providers, departmental projects, data protection, and audits
- Strategic advising of executive management as part of the Fit4Future organizational change management program
- Monitoring of incident and request management in ServiceNow
Program Manager - Google Cloud Transformation (GCP)
Wipro Technologies GmbH
- Functional and disciplinary leadership of up to 3 project managers and delivery teams with up to 50 employees
- Program management and turnaround management of the transformation from on-premise applications (SAP, microservices, VMware) to Google Cloud Platform (GCP)
- Advisory support in innovation management
ITSM Optimization & CIO Advisory
paarprojekt GmbH
- Program leadership and strategic IT consulting focused on ITSM with ServiceNow
- Definition of the target operating model in strategy technology consulting
Project Manager for Infrastructure, M&A and Software Development
paarprojekt GmbH
- Managed agile and classic projects in EMEIA and India in IT infrastructure, M&A, and software development
- Renewed video conference systems, printer solutions, workstations, and monitors
- Organized events and supported onboarding of 1000 new employees during an acquisition
- Provided project management consulting for the global implementation and transformation of a project management solution (Wrike)
- Project portfolio management for a department in EMEIA
Transition Manager for IT Service Management
paarprojekt GmbH
- Responsible transition manager for the enterprise mobile IT service management service
- Built, trained, and developed a dedicated offshore service team including personal leadership coaching and travel to India
- Service management with ServiceNow and led global IT projects (transformation, migration) to optimize the global service landscape
IT Service Manager for Mobile Devices
paarprojekt GmbH
- Assumed responsibility for global IT service and service management of an internationally distributed service operations team (India, Japan, USA)
- Achieved successful turnaround and improved efficiency and quality of the existing service team through individual training and coaching
IT Infrastructure Consultant
paarprojekt GmbH
- Optimized the IT infrastructure monitoring platform and Cisco device configurations
- Provided IT consulting on infrastructure and mobility topics, and planned and coordinated a global IP migration across multiple sites including hardware
Process Consultant & Monitoring Reporting
paarprojekt GmbH
- Process consulting and tool management
- Managing process implementations
- Documenting the IT service catalog and visualizing IT service management reporting
Mobile Device Management Consultant
paarprojekt GmbH
- Designing and conducting client workshops on mobile data and IT security solutions, including use case design, IT infrastructure solutions and policies
- Implementing IT solutions, test management and piloting
- Preparing documentation and delivering training for IT departments
Network Administrator (Herkules Project)
paarprojekt GmbH
- Deploying, operating and documenting Cisco network systems in high-availability and security-critical environments, including Ü2 security checks
IT Consultant Sports & Media
paarprojekt GmbH
- Advising on IT topics and implementing solutions (backup, clients, mobile endpoints, network, servers, security)
- Deploying, configuring, operating and documenting Cisco systems in high-availability data centers
- Event management and matchday support at the Allianz Arena
- 24/7 on-call duty
Leased-Line Management Coordinator
paarprojekt GmbH
- Coordinating, planning and commissioning the decommissioning of unused leased lines
- Stakeholder management with internal contacts and clients
Medical Technology Network Technician
paarprojekt GmbH
- Implementation, operation and management of Cisco network components to connect large medical devices (CT, MRI, PACS)
Datacenter Management & Enterprise WAN Support
paarprojekt GmbH
- Configuration, installation and documentation of Cisco network components in data centers
- Incident management and optimization of the monitoring environment (LAN & WAN)
- Implementation of a support process for VoIP incidents and training of Service Support Center staff
Customer Service Representative
paarprojekt GmbH
- Receiving and handling incoming calls and incidents in German and English (1st level support, EMEA)
- Support as a subject matter expert (2nd level support, EMEA)
- Reviewing and evaluating the application of compliance guidelines in handling calls and incidents
Industry Experience
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Experienced in Information Technology, Professional Services, Media and Entertainment, Sport, Real Estate, and Utilities.
Business Area Experience
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Experienced in Information Technology, Project Management, Operations, Investments and M&A, Quality Assurance, and Strategy.
Summary
Digital Native with a doer mentality and a passion for successfully shaping IT projects and companies, bringing people along in the digital age through targeted change management.
Focus areas:
- IT interim management, IT leader-as-a-service (Interim CIO),
- IT project, program & portfolio management,
- Digital transformation consulting & digital advisory board services,
Other areas of expertise:
- IT consulting & AI workshops,
- Change management & innovation management,
- IT service management (ITSM),
- IT governance, IT infrastructure, IT security,
- Lecturer for project management at the IHK
Skills
- Solution Orientation: Think In Terms Of Solutions Instead Of Problems And Thus Detach Yourself From Issues. Creative Questioning Of Rigid Patterns Helps To Discover Unconventional Ideas.
- Creating Networks: Build Connections Between People In The Company And Align These Contacts For Effective Collaboration On Corporate And Project Goals.
- Holistic Thinking: Analytical Approach To Capturing And Deriving Professional Domain Specifications And Individual Needs, Combined With Diverse Industry Experience.
- Enthusiasm For Innovation: Be Open To New Things While Considering Existing Environments And Regulations, With The Courage To Implement, Always Aiming To Unlock Potential For The Customer.
- Personality: Digital Native With A Doer Mentality And Passion For Successfully Shaping It Projects And Companies, Bringing People Along In The Digital Age Through Targeted Change Management.
Languages
Education
University of St. Gallen (HSG)
Executive Master of Business Administration (EMBA) · Business Administration · St. Gallen, Switzerland
Danube University Krems (DUK)
Master of Science (M.Sc) · Business Informatics · Krems an der Donau, Austria
GBS Technical and Business School (GBS)
State-certified Technician in Computer Science · Computer Science · Leipzig, Germany
Certifications & licenses
Portfolio Management Professional (PfMP)
Project Management Institute (PMI)
Certified AI Officer
ial-institute
Certified Supervisory & Advisory Board Member
Steinbeis-IFEM Augsburg Business School
Certified AI Coach
Steinbeis-IFEM Augsburg Business School
Certified AI Consultant
Digital Beat GmbH
Program Management Professional (PgMP)
Project Management Institute (PMI)
Certified Chief Digital Officer
Munich Business School (MBS)
PMI Agile Certified Practitioner (PMI-ACP)
Project Management Institute (PMI)
Certified SAFe 5 Agilist
Scaled Agile
COBIT2019 Foundation
ISACA
Professional Scrum Master (PSM-I)
Scrum.org
Project Management Professional (PMP)
Project Management Institute (PMI)
PRINCE2 Foundation
Axelos
ITIL Foundation
Exin
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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