Marco Steidel-IT Interim Manager | IT Project & Program Manager | Digital Transformation Consultant & Digital Advisory Board Member

• Project management and consulting services with a focus on IT interim management: digitization of corporate management, including processes and applications
• Assessment of the entire IT infrastructure, including applications, key processes, and contracts, with cost optimization
• Evaluation and implementation of solutions to promote digitization in the company in areas such as property management, CRM, invoice verification & approval processes, smart metering, DMS, time tracking
• Digitization of physical files and implementation of SharePoint and Microsoft Teams as the central document & communication platform
• Design and execution of AI workshops, including rollout of AI tools to increase efficiency and transparency in the most important business processes
• Creation of training materials and delivery of user training for newly introduced digital processes and solutions

• Temporary coverage of the management role due to organizational integrations and personnel changes (8 employees)
• Current state analysis based on a SWOT analysis, including on-site inspections
• Management of IT service providers and departmental projects
• Monitoring of incidents, problems, and changes in ServiceNow, as well as approval of changes in CAB meetings

• Functional and disciplinary leadership of up to 3 project managers and delivery teams with up to 50 employees
• Program management and turnaround management of the transformation from on-premise applications (SAP, microservices, VMware) to Google Cloud Platform (GCP)
• Advisory support in innovation management

• Managing agile and traditional projects in EMEIA and India across IT infrastructure, M&A, and software development
• Renewing video conferencing systems, printing solutions, workstations, and monitors
• Organizing events and supporting the onboarding of 1,000 new employees in an acquisition (M&A)
• Project management consulting for the global implementation and transformation of a project management solution (Wrike)
• Project portfolio management for a department in EMEIA

• Taking responsibility for global IT service and IT service management of an internationally distributed service operations team (India, Japan, USA)
• Successful turnaround management and improved efficiency and quality of the existing service team through individual training and coaching

• Process consulting and tool management
• Management of process implementations
• Documentation of the IT service catalog and visualization of IT service management reporting

Network administrator in the Hercules project, including deployment, operation, and documentation of Cisco network systems in high-availability and security-critical environments, including Ü2 security review

• Coordinating, planning, and overseeing the removal of unneeded leased lines
• Stakeholder management with internal contacts and customers

• Configuration, installation, and documentation of Cisco network components in data centers
• Incident management and optimization of the monitoring environment (LAN & WAN)
• Implementation of a support process for VoIP incidents and training of service support center staff