Axel Gierspeck-Management Consultant, Business Analyst
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Experience
Management Consultant, Business Analyst
SEFE Energy GmbH
- Process management, project management
- Business process modeling market-to-order, order-to-cash
- Replacement of an existing CRM system
- Salesforce energy & utilities cloud, Aurea CRM, SAP-Signavio, iGrafx
Project Management, Project Leadership
MIT.N Mittelhessen Netz GmbH
- Implementation of a CRM system based on Cursor TINA CRM and ITC portal solution
- Requirement specification, requirements analysis, process modeling
- Implementation of service provider control
- Classic and agile project management
- Reporting to various boards, business sponsors, company management
- Cursor TINA, SAP-IS-U
Project Management, Project Leadership
Stadtwerke Gießen AG
- Process management and process modeling
- Process support for the S/4HANA rollout
- Expansion of a CRM sales system
- Process capture for sales and customer service
- Requirement specification, requirements analysis
- Implementation of service provider control
- Classic and agile project management
- Reporting to various boards, business sponsors, company management
- SAP S/4HANA, Cursor EVI, SAP-IS-U
Project Management, Project Leadership
EnBW Energie Baden-Württemberg AG
- Implementation of a Customer Asset Renewables Interface System based on Cursor EVI CRM and ITC portal solution
- Virtual power plant, direct marketing of wind power, solar power
- Overall responsibility for the project team
- Service provider control
- Agile project management
- Reporting to various boards, business sponsors, company management
- Cursor EVI SaaS, Azure DevOps, SharePoint, Data Backbone, EDM, DWH
Multi-Project Management
Enercity Contracting GmbH
- Support for the introduction of SuperOffice CRM in multi-project management
- Process management, setup of a comprehensive process model
- Setup of a process owner system and workflow descriptions
- Optimization of billing systems
- Support for deletion concepts in accordance with GDPR
- Renewable Energy Directive RED II, Energy Efficiency Directive EED, HKVO, FFVAV
- Heating cost billing for local and district heating, processes for planning, construction, operation of CHP plants
- Digital bulk mail dispatch, external print service providers
- Support in selecting a customer portal
- SuperOffice CRM, BIC Process Design, Sage, RITA, INKA, ITC-Power-Commerce, Rockethome, Azure DevOps
Concept, Workshop
Stadtwerke Brandenburg an der Havel
- Creation of a high-level requirements catalog for CRM system selection
- Market analysis of CRM software vendors
- Various CRM systems
Multi-project Management, Demand Management
TEAG Thüringer Energie AG
- Demand management for Sales/IT
- Implementation of a guideline for IT project management
- Member of the Change Advisory Board
- Introduction of a Salesforce CRM system
- Consolidation of CRM systems
- Support for various projects: introduction of Robotic Process Automation, non-commodity sales, wMSB dashboard, SAP CRM patch, bundled products, portals
- Salesforce, Clarity, Matrix42
Process Management
Veolia Gruppe Deutschland
- Process management for S/4HANA implementation
- Process design for fixed assets, controlling, accounts receivable, general ledger, accounting and reporting, accounts payable, tax, treasury, purchase to pay, materials management, customer inquiries and sales process (order to cash, request to service), maintenance
- Creation of a process model and a process manual
- Requirements analysis
- Process modeling of all processes in the above process groups at the specification and requirements level
- Process support for the S/4HANA implementation, analysis of scope items
- Signavio, Jira, S/4HANA STE
Concept, Requirements Engineering, Subproject Management
SWM Stadtwerke München GmbH
- Introduction of Robotron e-sales as a sales system
- Creation of the functional concept/requirements specification
- Planning and running workshops
- Interfaces to SAP IS-U, forecasting, procurement
- Time series management, forecasting, calculation, energy data management
- Robotron e-sales
Concept, Workshop
KEW Kommunale Energie- und Wasserversorgung AG
- Creation of a high-level requirements catalog for CRM system selection
- Market analysis of CRM software vendors
- Various CRM systems
Concept development, concept creation, project management
STEAG New Energies GmbH
- Introduction of a CRM system: planning CRM implementation, creating the requirements specification, coordinating development and software vendors, supporting interface definition, test preparation and test management, coordinating data transfer/migration, basic and process-oriented training, coordinating roll-out, pilot phase, initiating quality circles
- Evaluation of CRM system, functional specification: supporting a CRM benchmark, process mapping, process optimization (heat, CHP, KWKG, wind farms), creating a functional specification for CRM introduction, carrying out RfP, supporting the tender process, workshops with software vendors, project marketing
- Cursor EVI, SAP-CRM oP, Siebel/Oracle, PISA-sales, CAS, Schleupen CS, Wilcken Neutrasoft, Salesforce, Superoffice, Sugar CRM, Aurea, Microsoft Dynamics, internal solutions
Concept development, concept creation, project management
TÜV Rheinland AG
- Worldwide evaluation of CRM system and marketing automation system
- Creation of a broad view of CRM usage
- Support for a CRM benchmark
- Support for a marketing automation tool benchmark
- Creation of a functional specification for CRM introduction
- Process mapping, process optimization
- Support for the tender process
- Planning international implementation in 30 countries with 4500 users
- SAP-CRM oP 7.0 on HANA, Microsoft Dynamics CRM, salesforce CRM, Adobe Marketing Cloud, Oracle Eloqua, Marketo, salesforce Marketing, SAP hybris Marketing
Concept development, concept creation, project management
Vattenfall Europe Information Services GmbH / Stromnetz Berlin GmbH
- Creation of a functional specification for CRM introduction benchmark
- Preparation of a CRM vendor benchmark, tender process
- Support for a web/app strategy and a "My" customer internet portal incl. authentication tools
- Integration of a key account tool
- Integration of complaints management, installer management, third-party company management, house connection management, meter installation portal, service provider portal, claims handling, document archive
- Various CRM tools, Microsoft CRM, Aurea, salesforce
Process consulting and concept development, project management, business analysis, requirements engineering
WienIT / WienEnergie / WienerNetze
- Separation of SAP IS-U into 2 systems (grid and supplier)
- Creation of various functional and requirements specifications for processes in the areas of acquisition, customer service, billing, receivables management
- Connection of customer service processes to IDEX-AT 1, 2, 3 (customer processes), receivables management/current account management (VKK), billing, master data, reporting, archive, form printing, interfaces
- Linking to authorizations, legal requirements, data management grid (asset management), migration preparation
- Support for test management, testing, training
- Responsible for the work package customer service processes grid and energy
- SAP-ISU, SAP-CRM, SAP-CIC0, ARIS, Visio
Process consulting and concept development
RWE Effizienz GmbH
- Creation of a functional specification and redesign of processes for B2C contracting for photovoltaics and heat supply
- Review of a functional specification for photovoltaics and B2C heat contracting
- Creation of a functional specification for photovoltaics and B2C heat contracting
- Redesign of sales processes
- Product management
- Campaign support BANF, IN01, ordering process
- Aftersales processes
- Test management
- Microsoft Dynamics CRM, SAP-MM
Expert Assessment Work
FH Worms / BAU International Berlin
- Accreditation/reaccreditation of degree programs
- Expert assessment work as a practice representative in assessment teams
- Preparation of expert reports
- Quality assurance and practical relevance
- Concept review, study structure, modularization, workload, implementation, QM
- International Business Administration and Foreign Trade (IBA) Bachelor of Arts (B.A.), Master of Arts (M.A.), Business Administration (B.A.)
Project Management, Test Management, Product Owner
EON Kundenservice GmbH
- Implementation of technical and process-related system optimization of an SAP CRM system
- Agile project management using Scrum; role of Product Owner
- Setup and maintenance of the product backlog, Scrum planning and execution
- Introduction of a customer-oriented service workstation (KUSA) to optimize the call center
- Implementation of a customer-oriented service workstation for call center agents with NICE dashboard and interactive call guides
- Improvement of customer loyalty, increase in first call resolution rate, as well as improvement of call quality and data quality
- Further development of the internet customer portal (CSC Customer Self Care) with functions for installment adjustment, supplier change view, and auto registration
- Carrying out a preliminary study for system optimization, interviewing departments, preparing business case and approval process
- Test management, test planning, test monitoring
- SAP CRM, SAP IS-U, NICE, Internet
Process Consulting, Project Management
EWE Netz GmbH
- Process consulting for internal cost allocation, setup of a service catalog system in network management
- Development of a service catalog system for internal and external billing of services
- Focus on quality assurance and a KPI-based management concept
- Process redesign and annual negotiation of service catalogs and intercompany contracts
- Relevant processes in network management, network technology, remote meter reading/measurement (ZFA), WiM processes, GPKE, GeLi Gas, inspection/maintenance, repair, balancing, energy data processing, fault repair
- ARIS, Visio
Process Consulting Sales System
Süwag Energie AG (RWE) / Syna GmbH
- Setup of a new sales system with SAP IS-U using a best practice approach
- Preparation of functional concepts for process monitoring and control, master data model and measurement concept model, acquisition, customer portfolio inbound/outbound, customer valuation, contact management, maintenance of regional and energy industry base data, complaint management
- Process monitoring for master data changes, product changes, meter reading processing, billing execution, invoice creation, network operator invoice, credit and receivables clearing, MaBiS BKV and supplier, balancing group clearing gas, product development
- Support for analytical processes and document management
- SAP IS-U, SAP CRM, Visio
Project Management, Test Management, Process Consulting
perdata GmbH (arvato systems technologies)
- Implementation of requirements from the amendment to the Energy Industry Act (EnWG)
- Process design, concept and implementation of the processes termination, supply start, supply end, backup supply for network operator and supplier
- Adjustments to deadlines, MaBiS allocation lists, asynchronous balancing
- Implementation of the BNetzA resolutions BK7-11-075 and BK6-11-150 GPKE
- Process modeling, realization of functional design, implementation, test management, rollout
- Introduction of new data formats (UTILMD, MSCONS, ALOCAT, APERAK, TSIMSG, SSQNOT)
- SAP CRM, SAP IS-U, SAP EDM, Visio
Test Management, Process Consulting
E.ON Energie AG
- Implementation of switching processes in metering (WiM)
- Process design and process optimization, test coordination, test management
- Ensuring market-compliant implementation of BNetzA requirements for DSO, supplier, metering service provider and metering point operator
- Implementation of UTILMD supplier switch, MaBiS, master data, assignment lists, MSCONS meter/read values, standard load profiles, INVOIC, REMADV, APERAK & CONTRL, IFTSTA, ORDERS, ORDRSP, ALOCAT
- SAP CRM, SAP IS-U, SAP Solution Manager, ARIS
Author (Business Plan)
arvato Systems Technologies GmbH (Bertelsmann)
- Creation of a business plan for market entry as a service and consulting company in the energy industry
- Development of framework conditions, market situation, competitive situation, strategy and market positioning, target groups, marketing
- SAP CRM, SAP IS-U, BI, SAP EDM, SAP EPM
Project Management
eResult GmbH
- Concept and implementation for the introduction of a Microsoft Dynamics CRM system
- Benchmark for selecting MS Dynamics 2011 as the best value-for-money solution
- Microsoft Dynamics CRM, Visio
Interim Management, Data Quality Management, Project Management, Test Management
E.ON Mitte AG
- Interim management and data quality after HVP introduction in the network system
- Problem analysis, concepts and solutions in balancing, balancing group management, EEG process, billing, allocation, testing, monitoring, reporting, complaint management, market communication
- MaBiS, Gabi-Gas, billing of excess and short quantities, master data setup, product switch, supplier switch
- Release update from HVP IS-U to ERDS2.0 IS-U and CRM
- Coordination, support and control of all required tests
- SAP CRM, SAP IS-U, Visio, ARIS, MS Access, SAP EDM, SAP BW, SAP Solution Manager
Process Management, Process and Functional Design
RWE Vertrieb AG / RWE Energy AG
- Process and functional design in sales control and sales and procurement portfolio management
- Consolidation of the processes of three merged sales divisions
- Design of process flows for portfolio management, balancing group management, risk management, commercial processes, fast close, IAS39
- Determination of energy procurement conditions, energy time series, initial forecast, variance analysis, ahead forecast, day-ahead forecast, commodity management, procurement strategies
- Implementation of the MaBiS process from BNetzA, Gabi-Gas
- ARIS, SAP EPM, SAP IS-U, SAP BW, SAP CRM
Project / Process Management, Data Quality Analysis
E.ON-Hanse AG
- Concept development and implementation of a data quality project to clean up and organize service data in SAP CRM
- Concept for organizing and adjusting the processes for assigning and handling SAP CRM contacts
- Training and guidance of employees in SAP CRM, especially contact handling
- SAP CRM, SAP IS-U, SAP BW, IXOS
Process Management
gedas Deutschland (Volkswagen Group)
- Preparation of proposals for an application management service system for Moeller GmbH
- Support of the sales board during the proposal phase for the external takeover of a Siebel CRM system
- Siebel CRM, SAP
Project / Process Management
E.ON IS GmbH
- Implementation support and management of various Siebel CRM systems
- Migration to SAP CRM
- Development of CRM concepts, de-escalation in projects, implementation strategies
- CRM training for consultants
- First-, second- and third-level support for Siebel
- Implementation of business processes, calculation tools and reporting tools
- Building and leading quality circles
- Siebel CRM, SAP CRM, SAP IS-U, SAP BW, MS Office products
Project / Process Management
Schleswag AG
- Implementation support and management of a Siebel CRM system
- Concept development for expanding the system, strategic account management
- Development of a CRM strategy, redesign of sales processes, coaching
- Siebel CRM
Project / Process Management, Data Migration, Data Quality Analysis
E.ON-Avacon AG
- Concept development and implementation of a migration project from Siebel Oracle CRM to SAP CRM
- Analysis and fixing of errors in test migration runs, adaptation to SAP data structures
- Data quality project for a large CRM database; monitoring of more than 100 data quality rules
- Implementation of a CRM system in operations; development of CRM strategy, redesign of sales processes, process optimization, coaching
- Strategic account management, coaching and process-oriented training
- Planning and implementation of migrations to Siebel 6, Siebel 7 and Siebel 8
- Connection of Lodestar (planning/calculation), SAP ISU and SAP BW
- Implementation of complaint management, automated workflow management, campaign management, reporting
- System adjustments to the Sarbanes-Oxley Act, unbundling requirements, market liberalization
- Connection of SAP RM record management system and digital archive system
- Oracle Siebel CRM, ARIS, Visio, SAP ISU, SAP BW, MS Access, Lodestar, PSImerkur, MS Office
Process Management
AXA AG (IBM Germany)
- Creation of an introduction concept for a Siebel CRM system for the AXA sales organization and SicherDirekt
- Clarification of the approach with the board and department heads
- Development of a comprehensive introduction concept
- Siebel CRM
Project / Process Management
is:energy GmbH
- Support for the introduction and ongoing support of various Siebel CRM systems
- Development of CRM concepts and implementation strategies
- Introduction and maintenance of a CRM library in the internal Siebel call center
- First-, second- and third-level support for Siebel
- Implementation of business processes, setup and leadership of quality circles
- Siebel CRM, SAP, MS Office products
Process Management
Avacon AG
- Introduction of Siebel Sales Enterprise as a Customer Relationship Management system
- Capture of business processes, process design
- Creation of training concepts, materials and presentations
- Support for department heads, board members and key users, leadership of the quality circle
- Siebel CRM, ARIS
Process Management
E.ON Energie AG
- Support for the sales organization in expanding a Siebel CRM system
- Process-oriented training, system adjustments and enhancements, user support
- Creation of user information brochures
- Siebel CRM, ARIS
Process Management
Pesag AG
- Introduction of Siebel Sales Enterprise as a Customer Relationship Management system
- Capture of business processes, process design, creation of training concepts and user manual
- System adjustments and enhancements, support for key users
- Siebel CRM, ARIS
Process Management, Training
PreussenElektra AG
- Support with rollout and support of various Siebel CRM systems
- Implementation of Siebel, development of process-oriented training and concepts
- User support, creation of user information brochures and a basic manual
- Siebel CRM, ARIS
Process Management
Synergis GmbH
- Support with rollout and support of various Siebel CRM systems
- Development of CRM concepts, de-escalation in projects, implementation strategies
- CRM training for consultants, first-, second- and third-level support
- Implementation of company processes, setup and management of quality circles
- Siebel CRM, ARIS
IT Coordinator
PreussenElektra Kraftwerke AG
- Support for 125 employees in second- and third-level support
- NT system administration, hardware procurement, security concepts, intranet setup
- SAP integration, Excel and Access programming, executive support
- Y2K compliance testing
- SAP-RM/INST, MS Office
IT Coordination, Training
Trinks GmbH (Nestlé)
- Conversion of the company headquarters to NT and Office 97
- Training for the entire workforce
- MS NT, MS Office
IT Coordination, Graphics/Design
NORD/LB
- Corporate design adjustments (desktop publishing)
- Redesign of the layout to the new design after the planned merger with Berliner Bank
- CorelDraw, PageMaker
Trainer, Coach
Various Companies
- IT company training, courses, and coaching (including BASF, Wingas, Wintershall, Kali+Salz, Ministry of Justice Hannover, CompuNet, debis, IBM-CSG, Integrata Training AG)
- Training in Windows networks, MS Office, graphics, layout, and image editing
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Energy, Utilities, Information Technology, Professional Services, Banking and Finance, and Education.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Quality Assurance, Business Intelligence, Customer Service, and Operations.
Summary
Axel Gierspeck | better solutions management consulting among the 300 best management consultancies in Germany! A.T. Kearney, Accenture, The Boston Consulting Group, BearingPoint, Capgemini, Deloitte Consulting, Ernst & Young Advisory, IBM Business Consulting, KPMG Advisory, McKinsey & Company, PwC PricewaterhouseCoopers, Roland Berger Strategy Consultants are among the winners! brand eins Wissen and Statista have determined the best management consultancies in Germany for the third time.
- 000 management consultancies offer their services in Germany for almost all industries and consulting areas. From sole proprietors to global corporations, customers can choose and hire the right consultants for their needs. This choice is made easier by the list of the 300 best management consultancies in Germany. More than 5,000 experts, partners and project managers from the largest and best consulting firms and more than 1,300 senior managers from leading companies, as well as more than 200 senior managers from DAX companies, were asked about their experiences with management consultancies, with the survey being open and without any preset names or companies. This is the most extensive study on the quality of management consultancies in Germany. I am now proud to be listed among the winners as the only sole proprietor: Axel Gierspeck | better solutions is among the top 300 management consultancies in Germany in 2016! I would like to thank everyone for the great cooperation and look forward to new challenging assignments.
Skills
Experience With Sap
- Sap Sap-Crm Sap-Is-U Sap-Edm Sap-Bw/Bi Sap S/4hana
Other Software
- Aris, Signavio, Sap-Signavio, Igrafx, Bic Process Design
- Various Crm Systems Clarity Devops Ms Visio Ms Office Nice, Rtim Loadstar Benchmarks Between Sap-Crm, Salesforce, Salesforce Energy & Utilities Cloud, Microsoft Crm, Ms Dynamics, Sap Hybris, Aurea Crm, Cursor-Evi, Cursor-Tina, Pisa Sales, Cas Genesisworld, Wilken Neutrasoft, Superoffice, Schleupen, Sugarcrm, Siebel/Oracle
- Adobe Marketing Cloud, Oracle Eloqua, Marketo, Salesforce Marketing, Sap Hybris Marketing
Focus Areas
- Expert In Process Capture, Process Analysis, Process Design, Signavio, Aris, Bic, Process Control, Drafting Concepts, Functional Specifications, Requirement Specifications, More Than 25 Years Of Experience In This Area
- Expert In Project Management, Classic And Agile (Scrum), Project Leadership, Product Owner, People Management, Reporting, Budget Monitoring, Business Cases, More Than 20 Years Of Experience In This Area
- Expert In Customer Relationship Management, Comprehensive Crm Rollout Projects, Migrations, Analyses And Further Development Of Existing Systems, Sales Management, More Than 25 Years Of Experience In This Area
- Expert In The Energy Industry (Sales, Operations, Grids, Services), More Than 30 Years Of Industry Experience, Various Projects In All Company Areas On Energy-Related Topics
- Training, Coaching, User Support, Basic And Process-Oriented, Training Concepts, User Manuals, Working Instructions, Training Videos, More Than 30 Years Of Experience In This Area
- Test Management, Test Coordination, Quality Assurance Test Scripts, Test Monitoring, Leading Test Teams, More Than 15 Years Of Experience In This Area
- Data Quality Assurance, Concept And Implementation Of Data Quality Controlling, Monitoring, Business Intelligence Projects, Setup And Leadership Of Quality Circles, More Than 20 Years Of Experience In This Area
- More Than 30 Years Of Consulting Experience, Expert In Facilitation, Presentation, Interview Techniques, Coaching, Motivation, Communication
Selected Project Topics In The Energy Industry
- Implementation Of Various Requirements From Bnetza, Mabis, Gpke, Geli, Gabi-Gas, Wim, Enwg Amendment, Implementation Of Unbundling, Load Curves, Load Profiles, Rlm, Slp, Tlp
- Sales And Procurement Portfolio Management, Introduction Of Crm Systems, Benchmarks, Process Optimization Of Crm Systems, Process Optimization Of Is-U, Next Best Action, Work And Process Instructions, Supplier Changes, Data Protection, Installment Plans, Customer Self-Care, Usability, Internal Cost Allocation, Service Sheets, Meters (Change, Calibration, Repair, Inspection, Maintenance, Reading, Measurement, Troubleshooting)
- Energy Data Processing, Energy Balancing, Sales Control, Sales Controlling, Metering Concept Models, Process Monitoring And Control, Master Data Model, Product Change, Product Kit, Product Development, Billing Execution, Meter Value Processing, Invoicing, Grid Operator Invoicing, Complaint Management, Balancing Group Management, Balancing Group Clearing, Credit And Receivables Clearing, Document Management, Monitoring And Reporting, Data Formats/Edifact, Balancing Of Over- And Underdeliveries, Allocation, Certification, Ias39, Fast Close, Energy Industry Closing, Sarbanes-Oxley Act, (Day)-Ahead Forecasting, Forecasts And Variance Analyses, Portfolio Management, Schedules, Risk Controlling, Energy Time Series, Data Quality, Planning And Calculation Systems, Energy Calculation, Workflow Management, Campaign Management, Lead Management, Record Management Systems, Digital Archive Systems, Interactive Conversation Guides, Customer Retention, Kpis, Training Materials, Training/Coaching, Heat Contracting, Banf, In01, Photovoltaic Contracting, Sap Is-U Client Separation, Sales Of Contracting Products/Projects, Chp, Wind Farms, Works Council Agreements, Role And Authorization Concepts, Scheduled Maintenance, Order To Cash, Request To Service, Purchase To Pay, Materials Management, Core Finance Processes: Fixed Assets, Management Control, Accounts Receivable, General Ledger, Accounting And Reporting, Accounts Payable, Tax, Treasury, Demand Management, Project Portfolio Management, Hkvo, Ffvav, Eed, Direct Marketing Of Renewables, Grid Usage/Registration, Feed-In, Grid Usage Management, And Much More
Industry Focus: Energy Industry
- Business Areas: Sales, Operations, Grid Management, Grid Sales, Customer Service, Information Technology, Energy Trading, Technical Service, Accounting, Core Finance, Maintenance, Materials Management, Msb, Mdl, Vnb, Edm, Bkv, Lf
- Activities: Process Modeling, Process (Re)Design, Concept Creation (Functional Specifications, Requirement Specifications), Preparation Of Tenders (Rfp), Project Management (Classic And Agile/Scrum), Project Leadership, Reporting To Department Management/Executive Management/Board, Creation Of Training Materials, Training/Coaching, Test Management, Leading Quality Circles, Business Case Calculations, Steering Committees
- Customer Segments: Wholesale, Sme (Small & Medium Enterprises), Retail, Special Customers (Resellers/Public Utilities, Housing Industry, Municipalities, Corporations, Feed-In Customers, Eeg, Cooperatives, Framework Agreements)
- Commodities: Electricity, Gas, Heat, District Heating, Cooling, Water, Wastewater, Compressed Air, Renewable Energies, Waste, Environmental Services
Industry Knowledge
- Utilities Industry, It Services, Insurance, Banking, Automotive, Technical Services, Among Others.
Languages
Education
Abitur
Training as a DeskTop Publisher · DeskTop-Publisher
University of Göttingen
Economics and Social Sciences · Göttingen, Germany
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
Frequently asked questions
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