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Axel Gierspeck

Management-Consultant, Business-Analyst

Axel Gierspeck
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Göttingen, Germany

Experience

Jan 2025 - Apr 2025
4 months
Germany

Management-Consultant, Business-Analyst

SEFE Energy GmbH

Expertise details
Position Summary
Management-Consultant, Business-Analyst at SEFE Energy GmbH
Industries
Energy
Utilities
Business Areas
Information Technology
Operations
Project Management
  • Process management, project management
  • Business process modeling market-to-order, order-to-cash
  • Replacement of an existing CRM system
  • Salesforce Energy & Utilities Cloud, Aurea CRM, SAP-Signavio, iGrafx
Sep 2023 - Jan 2025
1 year 5 months
Germany

Project management, project leadership

MIT.N Mittelhessen Netz GmbH

Expertise details
Position Summary
Project management, project leadership at MIT.N Mittelhessen Netz GmbH
Industries
Utilities
Business Areas
Information Technology
Project Management
  • Implementation of a CRM system based on Cursor TINA CRM and ITC portal solution
  • Requirements specification, requirements analysis, process modeling
  • Implementation of service provider management
  • Traditional and agile project management
  • Reporting to various boards, business sponsors, company management
  • Cursor TINA, SAP-IS-U
Sep 2023 - Jan 2025
1 year 5 months
Giessen, Germany

Project management, project leadership

Stadtwerke Gießen AG

Expertise details
Position Summary
Project management, project leadership at Stadtwerke Gießen AG
Industries
Utilities
Business Areas
Customer Service
Information Technology
Project Management
  • Process management and process modeling
  • Process support for S/4HANA implementation
  • Enhancement of a CRM sales system
  • Process recording for sales and customer service
  • Requirements specification, requirements analysis
  • Implementation of service provider management
  • Traditional and agile project management
  • Reporting to various boards, business sponsors, company management
  • SAP S/4HANA, Cursor EVI, SAP-IS-U
May 2022 - Jun 2023
1 year 2 months
Germany

Project management, project leadership

EnBW Energie Baden-Württemberg AG

Expertise details
Position Summary
Project management, project leadership at EnBW Energie Baden-Württemberg AG
Industries
Energy
Business Areas
Project Management
  • Implementation of a customer asset renewables interface system based on Cursor EVI CRM and ITC portal solution
  • Virtual power plant, direct marketing of wind and solar
  • Overall responsibility for the project team
  • Service provider management
  • Agile project management
  • Reporting to various boards, business sponsors, company management
  • Cursor EVI SaaS, Azure DevOps, SharePoint, Data Backbone, EDM, DWH
Jun 2021 - Mar 2022
10 months
Germany

Multi-project management

Enercity Contracting GmbH

Expertise details
Position Summary
Multi-project management at Enercity Contracting GmbH
Industries
Energy
Business Areas
Information Technology
Operations
Project Management
  • Multi-project management support for SuperOffice CRM implementation
  • Process management, building a comprehensive process model
  • Setting up process-owner system and work flow descriptions
  • Optimization of billing systems
  • Support for deletion concepts according to GDPR
  • Renewable Energy Directive RED II, Energy Efficiency Directive EED, HKVO, FFVAV
  • Heating cost billing for local and district heating, processes for planning, construction, operation of heating power plants
  • Digital bulk mail distribution, external print service providers
  • Support in selecting a customer portal
  • SuperOffice CRM, BIC Process Design, Sage, RITA, INKA, ITC Power Commerce, Rockethome, Azure DevOps
Dec 2020 - Feb 2021
3 months
Brandenburg, Germany

Concept, Workshop

Stadtwerke Brandenburg an der Havel

Expertise details
Position Summary
Concept, Workshop at Stadtwerke Brandenburg an der Havel
Industries
Utilities
Business Areas
Customer Service
Information Technology
  • Created high-level requirements catalog for CRM system selection
  • Market analysis of CRM software vendors
  • Various CRM systems
Nov 2020 - Apr 2021
6 months
Germany

Multi-Project Management, Demand Management

TEAG Thüringer Energie AG

Expertise details
Position Summary
Multi-Project Management, Demand Management at TEAG Thüringer Energie AG
Industries
Utilities
Business Areas
Information Technology
Project Management
Sales
  • Demand management (sales/IT)
  • Implemented a guideline for IT project management
  • Member of Change-Advisory-Board
  • Introduced a Salesforce CRM system
  • Consolidated CRM systems
  • Oversaw various projects: deployment of Robotic Process Automation, non-commodity sales, wMSB dashboard, SAP CRM patch, bundled products, portals
  • Salesforce, Clarity, Matrix42
Dec 2019 - Nov 2020
1 year
Germany

Process Management

Veolia Gruppe Deutschland

Expertise details
Position Summary
Process Management at Veolia Gruppe Deutschland
Industries
Utilities
Business Areas
Information Technology
Operations
  • Process management for S/4HANA implementation
  • Process design for asset accounting (Fixed Assets), controlling (Management Control), accounts receivable, general ledger, consolidation (Accounting and Reporting), accounts payable, tax, treasury, procurement (Purchase to Pay), materials management, customer inquiries and sales process (Order to Cash, Request to Service), maintenance
  • Created a process model and a process manual
  • Requirements analysis
  • Process modeling of all the above process groups at the requirements and specifications level
  • Process support for S/4HANA implementation, analysis of scope items
  • Signavio, Jira, S/4HANA STE
May 2019 - Nov 2019
7 months
Munich, Germany

Concept, Requirements Engineering, Subproject Management

SWM Stadtwerke München GmbH

Expertise details
Position Summary
Concept, Requirements Engineering, Subproject Management at SWM Stadtwerke München GmbH
Industries
Utilities
Business Areas
Information Technology
Project Management
Sales
  • Introduced Robotron e-sales as a sales system
  • Created the functional concept / requirements specification
  • Planned and conducted workshops
  • Interfaces to SAP-IS-U, forecasting, procurement
  • Time series management, forecasting, calculation, energy data management
  • Robotron e-sales
Apr 2019 - May 2019
2 months
Neunkirchen, Germany

Concept, Workshop

KEW Kommunale Energie- und Wasserversorgung AG

Expertise details
Position Summary
Concept, Workshop at KEW Kommunale Energie- und Wasserversorgung AG
Industries
Utilities
Business Areas
Business Intelligence
Information Technology
  • Created high-level requirements catalog for CRM system selection
  • Market analysis of CRM software vendors
  • Various CRM systems
Feb 2018 - May 2019
1 year 4 months
Germany

Concept design, concept development, project management

STEAG New Energies GmbH

Expertise details
Position Summary
Concept design, concept development, project management at STEAG New Energies GmbH
Industries
Energy
Business Areas
Information Technology
Project Management
  • Implementation of a CRM system: planning the CRM rollout, creating requirement specifications, coordinating development and software vendors, supporting interface definitions, preparing tests and managing testing, coordinating data transfer/migration, conducting basic and process-focused training, coordinating the rollout, pilot phase, initiating quality circles
  • CRM system evaluation and requirements spec: supporting a CRM benchmark, process mapping, process optimization (heating, CHP, KWKG, wind farms), creating a requirements specification for CRM implementation, conducting RfPs, supporting the tender, workshops with software vendors, project marketing
  • Cursor EVI, SAP-CRM oP, Siebel/Oracle, PISA-sales, CAS, Schleupen CS, Wilcken Neutrasoft, Salesforce, Superoffice, Sugar CRM, Aurea, Microsoft Dynamics, internal solutions
Feb 2017 - Feb 2018
1 year 1 month
Germany

Concept design, concept development, project management

TÜV Rheinland AG

Expertise details
Position Summary
Concept design, concept development, project management at TÜV Rheinland AG
Industries
Professional Services
Business Areas
Information Technology
Marketing
Project Management
  • Worldwide evaluation of CRM and marketing automation systems
  • Creating a broad view of CRM usage
  • Supporting a CRM benchmark
  • Supporting a marketing automation tool benchmark
  • Creating a requirements specification for CRM implementation
  • Process mapping and process optimization
  • Supporting the tender
  • Planning international rollout in 30 countries with 4500 users
  • SAP-CRM oP 7.0 on HANA, Microsoft Dynamics CRM, salesforce CRM, Adobe Marketing Cloud, Oracle Eloqua, Marketo, salesforce Marketing, SAP hybris Marketing
Oct 2016 - Dec 2016
3 months
Berlin, Germany

Concept design, concept development, project management

Vattenfall Europe Information Services GmbH / Stromnetz Berlin GmbH

Expertise details
Position Summary
Concept design, concept development, project management at Vattenfall Europe Information Services GmbH / Stromnetz Berlin GmbH
Industries
Energy
Utilities
Business Areas
Customer Service
Information Technology
Project Management
  • Creating a requirements spec for a CRM introduction benchmark
  • Preparing a CRM vendor benchmark and tender
  • Supporting a web/app strategy and a “My” customer internet portal including authentication tools
  • Integrating a corporate customer tool
  • Integrating complaint management, installer management, external contractor management, service connection management, meter installation portal, service provider portal, claims settlement, document archive
  • Various CRM tools, Microsoft CRM, Aurea, salesforce
Nov 2015 - Aug 2016
10 months
Vienna, Austria

Process consulting and concept design, project management, business analysis, requirements engineering

WienIT / WienEnergie / WienerNetze

Expertise details
Position Summary
Process consulting and concept design, project management, business analysis, requirements engineering at WienIT / WienEnergie / WienerNetze
Industries
Energy
Utilities
Business Areas
Customer Service
Information Technology
Project Management
  • Splitting SAP-ISU into 2 systems (network and supplier)
  • Creating various functional and requirements specifications for processes in acquisition, customer service, billing, and receivables management
  • Connecting customer service processes to IDEX-AT 1, 2, 3 (customer processes), receivables management/contract account (VKK), billing, master data, reporting, archive, form printing, interfaces
  • Linking authorizations, legal requirements, network data management (asset management), migration preparation
  • Supporting test management, testing, training
  • Work package owner for network and energy customer service processes
  • SAP-ISU, SAP-CRM, SAP-CIC0, ARIS, Visio
Jul 2015 - Oct 2015
4 months
Germany

Process consulting and concept design

RWE Effizienz GmbH

Expertise details
Position Summary
Process consulting and concept design at RWE Effizienz GmbH
Industries
Energy
Business Areas
Marketing
Product Development
Quality Assurance
  • Creating a requirements spec and redesigning processes for B2C photovoltaics and heat supply contracting
  • Reviewing a functional specification for photovoltaic and B2C heat contracting
  • Creating a requirements specification for photovoltaic and B2C heat contracting
  • Redesigning sales processes
  • Product management
  • Campaign support for BANF, IN01, ordering process
  • Aftersales processes
  • Test management
  • Microsoft Dynamics CRM, SAP-MM
Feb 2015 - Jul 2015
6 months
Germany

Reviewer role

FH Worms / BAU International Berlin

Expertise details
Position Summary
Reviewer role at FH Worms / BAU International Berlin
Industries
Education
Business Areas
Quality Assurance
  • Accreditation/Reaccreditation of degree programs
  • Reviewer activities as a practice representative in review teams
  • Preparation of assessment reports
  • Quality assurance and practical relevance
  • Concept review, course structure, modularization, workload, implementation, quality management
  • International Business and Foreign Trade (IBA): Bachelor of Arts (B.A.), Master of Arts (M.A.), Business Administration (B.A.)
Dec 2013 - Nov 2014
1 year
Germany

Project Management, Test Management, Product Owner

E.ON Customer Service GmbH

Expertise details
Position Summary
Project Management, Test Management, Product Owner at E.ON Customer Service GmbH
Industries
Energy
Utilities
Business Areas
Customer Service
Information Technology
Project Management
  • Implementation of technical and process-related system optimization for an SAP CRM system
  • Agile project management with Scrum; role as Product Owner
  • Creation and maintenance of the product backlog, Scrum planning and execution
  • Introduction of a customer-oriented service workstation (KUSA) for call center optimization
  • Implementation of a customer-focused service workstation for call center agents with a NICE dashboard and interactive call scripts
  • Improvement of customer retention, increase in first-call resolution rate, and enhancement of call quality and data quality
  • Further development of the online customer portal (CSC Customer Self-Care) with features for installment adjustment, supplier switch view, and self-registration
  • Conducting a preliminary study for system optimization, surveying departments, preparing the business case, and approval procedures
  • Test management, test planning, test monitoring
  • SAP CRM, SAP IS-U, NICE, Internet
Jun 2013 - Oct 2013
5 months
Germany

Process Consulting, Project Management

EWE Netz GmbH

Expertise details
Position Summary
Process Consulting, Project Management at EWE Netz GmbH
Industries
Utilities
Business Areas
Operations
Project Management
Quality Assurance
  • Process consulting for internal cost allocation, development of a service voucher system in grid management
  • Development of a service voucher system for internal and external billing of services
  • Focus on quality assurance and a KPI-based control concept
  • Process redesign and annual negotiation of service vouchers and inter-company agreements
  • Relevant processes in grid management, network technology, remote meter reading/measurement (ZFA), WiM processes, GPKE, GeLi-Gas, inspection/maintenance, repair, balancing, energy data preparation, fault clearance
  • ARIS, Visio
Dec 2012 - May 2013
6 months
Germany

Process Consulting for Sales System

Süwag Energie AG (RWE) / Syna GmbH

Expertise details
Position Summary
Process Consulting for Sales System at Süwag Energie AG (RWE) / Syna GmbH
Industries
Energy
Utilities
Business Areas
Customer Service
Information Technology
Product Development
  • Setup of a new sales system with SAP IS-U using a best-practice approach
  • Development of business concepts for process monitoring and control, master data model and metering concept model, customer acquisition, customer onboarding/offboarding, customer evaluation, contact management, maintenance of regional and energy sector base data, complaint management
  • Process monitoring for master data changes, product changes, meter data processing, billing execution, invoice generation, grid operator billing, credit and debit settlement, MaBiS BKV and supplier, gas balancing zone clearing, product development
  • Support for analytical processes and document management
  • SAP IS-U, SAP CRM, Visio
Dec 2011 - Jun 2012
7 months
Germany

Project Management, Test Management, Process Consulting

perdata GmbH (Arvato Systems Technologies)

Expertise details
Position Summary
Project Management, Test Management, Process Consulting at perdata GmbH (Arvato Systems Technologies)
Industries
Utilities
Business Areas
Information Technology
Project Management
Quality Assurance
  • Implementation of the requirements from the Energy Industry Act amendment
  • Process design, concept and implementation of the processes for contract termination, start of supply, end of supply, and supplier of last resort for grid operators and suppliers
  • Adjustments of deadlines, MaBiS assignment lists, asynchronous balancing
  • Implementation of the BNetzA decisions BK7-11-075 and BK6-11-150 GPKE
  • Process modeling, realization of technical design, implementation, test management, rollout
  • Introduction of new data formats (UTILMD, MSCONS, ALOCAT, APERAK, TSIMSG, SSQNOT)
  • SAP CRM, SAP IS-U, SAP EDM, Visio
Aug 2011 - Oct 2011
3 months
Germany

Test management, process consulting

E.ON Energie AG

Expertise details
Position Summary
Test management, process consulting at E.ON Energie AG
Industries
Utilities
Business Areas
Operations
Quality Assurance
  • Implementation of switching processes in metering (WiM)
  • Process design and process optimization, test coordination, test management
  • Ensuring market-compliant implementation of BNetzA requirements for distribution system operators, suppliers, metering service providers, and metering point operators
  • Implementation of UTILMD supplier switching, MaBiS, master data, assignment lists, MSCONS meter readings/measurement data, normalized load profiles, INVOIC, REMADV, APERAK & CONTRL, IFTSTA, ORDERS, ORDRSP, ALOCAT
  • SAP CRM, SAP IS-U, SAP Solution Manager, ARIS
Jun 2011 - Jul 2011
2 months
Germany

Author (Business Plan)

arvato Systems Technologies GmbH (Bertelsmann)

Expertise details
Position Summary
Author (Business Plan) at arvato Systems Technologies GmbH (Bertelsmann)
Industries
Energy
Professional Services
Business Areas
Marketing
Strategy
  • Creation of a business plan for market entry as a service and consulting company in the energy industry
  • Development of conditions, market situation, competitive analysis, strategy and market positioning, target groups, marketing
  • SAP CRM, SAP IS-U, BI, SAP EDM, SAP EPM
Oct 2010 - Dec 2011
1 year 3 months
Germany

Project management

eResult GmbH

Expertise details
Position Summary
Project management at eResult GmbH
Industries
Information Technology
Business Areas
Information Technology
Project Management
  • Design and implementation for the rollout of a Microsoft Dynamics CRM system
  • Benchmarking to select MS Dynamics 2011 as the best price-performance solution
  • Microsoft Dynamics CRM, Visio
Oct 2010 - May 2011
8 months
Germany

Interim management, data quality management, project management, test management

E.ON Mitte AG

Expertise details
Position Summary
Interim management, data quality management, project management, test management at E.ON Mitte AG
Industries
Utilities
Business Areas
Information Technology
Project Management
Quality Assurance
  • Interim management and data quality after HVP implementation in the network system
  • Problem analysis, concepts and solutions in billing, balancing group management, EEG process, invoicing, cost allocation, certification, monitoring, reporting, complaint management, market communication
  • MaBiS, Gabi-Gas, accounting of over and under deliveries, master data setup, product switching, supplier switching
  • Release update from HVP IS-U to ERDS2.0 IS-U and CRM
  • Coordination, support and supervision of all required tests
  • SAP CRM, SAP IS-U, Visio, ARIS, MS Access, SAP EDM, SAP BW, SAP Solution Manager
Jul 2009 - Sep 2010
1 year 3 months
Germany

Process management, process and business design

RWE Vertrieb AG / RWE Energy AG

Expertise details
Position Summary
Process management, process and business design at RWE Vertrieb AG / RWE Energy AG
Industries
Energy
Utilities
Business Areas
Business Intelligence
Operations
Procurement
  • Creation of process and business designs in sales control and sales and procurement portfolio management
  • Merging processes from three merged sales units
  • Designing process flows for portfolio management, balancing group management, risk management, commercial processes, fast close, IAS39
  • Determining energy procurement conditions, energy time series, initial forecasting, variance analysis, ahead forecast, day-ahead forecast, commodity management, procurement strategies
  • Implementation of the MaBiS process of the BNetzA, Gabi-Gas
  • ARIS, SAP EPM, SAP IS-U, SAP BW, SAP CRM
Jul 2008 - Oct 2008
4 months
Germany

Project / Process Management, Data Quality Analysis

E.ON-Hanse AG

Expertise details
Position Summary
Project / Process Management, Data Quality Analysis at E.ON-Hanse AG
Industries
Utilities
Business Areas
Information Technology
Project Management
  • Designing and implementing a data quality project to clean up and organize service data in SAP CRM
  • Designing a concept to organize and adapt processes for assigning and handling SAP CRM contacts
  • Training and guiding staff in SAP CRM, especially contact handling
  • SAP CRM, SAP ISU, SAP BW, IXOS
Jun 2005 - Dec 2005
7 months
Germany

Process Management

gedas Deutschland (Volkswagen-Gruppe)

Expertise details
Position Summary
Process Management at gedas Deutschland (Volkswagen-Gruppe)
Industries
Automotive
Information Technology
Business Areas
Information Technology
Sales
  • Preparing proposals for an Application Management Service system for Moeller GmbH
  • Supporting the sales board in preparing a proposal for outsourcing a Siebel CRM system
  • Siebel CRM, SAP
Apr 2005 - Jul 2009
4 years 4 months
Germany

Project / Process Management

E.ON IS GmbH

Expertise details
Position Summary
Project / Process Management at E.ON IS GmbH
Industries
Energy
Business Areas
Information Technology
Project Management
Quality Assurance
  • Providing rollout support and maintenance for various Siebel CRM systems
  • Migration to SAP CRM
  • Developing CRM concepts, managing project escalations, and defining implementation strategies
  • Training consultants on CRM
  • First-, Second-, and Third-Level Support for Siebel
  • Implementing business processes, calculation tools, and reporting tools
  • Establishing and leading quality circles
  • Siebel CRM, SAP CRM, SAP ISU, SAP BW, MS Office products
Apr 2003 - Aug 2003
5 months
Germany

Project / Process Management

Schleswag AG

Expertise details
Position Summary
Project / Process Management at Schleswag AG
Industries
Energy
Business Areas
Information Technology
Marketing
Project Management
  • Providing rollout support and maintenance of a Siebel CRM system
  • Creating concepts for system expansion, strategic account management
  • Developing a CRM strategy, redesigning sales processes, coaching
  • Siebel CRM
Feb 2002 - Jun 2009
7 years 5 months
Germany

Project / Process Management, Data Migration, Data Quality Analysis

E.ON-Avacon AG

Expertise details
Position Summary
Project / Process Management, Data Migration, Data Quality Analysis at E.ON-Avacon AG
Industries
Energy
Utilities
Business Areas
Business Intelligence
Information Technology
Project Management
  • Designing and executing a migration project from Siebel Oracle CRM to SAP CRM
  • Analyzing and fixing errors in test migration runs, adapting to SAP data structures
  • Data quality project for a large CRM database; monitoring over 100 data quality rules
  • Rolling out a CRM system in operations; developing CRM strategy, redesigning sales processes, optimizing processes, coaching
  • Strategic account management, coaching, and process-oriented training
  • Planning and executing migrations to Siebel 6, Siebel 7, and Siebel 8
  • Integrating Lodestar (planning/calculation), SAP ISU, and SAP BW
  • Implementing complaint management, automated workflow management, campaign management, and reporting
  • Adapting systems to the Sarbanes-Oxley Act, unbundling requirements, and market liberalization
  • Integrating SAP RM record management system and digital archive system
  • Oracle Siebel CRM, ARIS, Visio, SAP ISU, SAP BW, MS Access, Lodestar, PSImerkur, MS Office
Sep 2001 - Feb 2002
6 months
Germany

Process Management

AXA AG (IBM Deutschland)

Expertise details
Position Summary
Process Management at AXA AG (IBM Deutschland)
Industries
Insurance
Business Areas
Customer Service
Information Technology
  • Creation of an implementation concept for a Siebel CRM system for the AXA sales organization and SicherDirekt
  • Clarification of the approach with the board and department heads
  • Development of a comprehensive implementation concept
  • Siebel CRM
Jan 2001 - Mar 2005
4 years 3 months
Germany

Project / Process Management

is:energy GmbH

Expertise details
Position Summary
Project / Process Management at is:energy GmbH
Industries
Energy
Business Areas
Information Technology
Project Management
Quality Assurance
  • Implementation support and maintenance for various Siebel CRM systems
  • Development of CRM concepts and implementation strategies
  • Setup and maintenance of a CRM library in the internal Siebel call center
  • First-, second-, and third-level support for Siebel
  • Implementation of business processes, establishment and leadership of quality circles
  • Siebel CRM, SAP, MS Office products
Aug 2000 - Aug 2001
1 year 1 month
Germany

Process Management

Avacon AG

Expertise details
Position Summary
Process Management at Avacon AG
Industries
Utilities
Business Areas
Information Technology
Operations
Quality Assurance
  • Introduction of Siebel Sales Enterprise as a Customer Relationship Management system
  • Capturing business processes and process design
  • Creation of training concepts, materials, and presentations
  • Support of department heads, board members, and key users, leading the quality circle
  • Siebel CRM, ARIS
Apr 2000 - Aug 2001
1 year 5 months
Germany

Process Management

E.ON Energie AG

Expertise details
Position Summary
Process Management at E.ON Energie AG
Industries
Energy
Business Areas
Customer Service
Information Technology
  • Support of the sales organization in expanding a Siebel CRM system
  • Process-oriented training, system adjustments and enhancements, user support
  • Creation of user information brochures
  • Siebel CRM, ARIS
Dec 1999 - Jul 2000
8 months
Germany

Process Management

Pesag AG

Expertise details
Position Summary
Process Management at Pesag AG
Industries
Information Technology
Professional Services
Business Areas
Customer Service
Information Technology
  • Introduction of Siebel Sales Enterprise as a Customer Relationship Management system
  • Capturing business processes, process design, creating training concepts and manuals
  • System adjustments and enhancements, support for key users
  • Siebel CRM, ARIS
Jul 1999 - Mar 2000
9 months
Germany

Process Management, Training

PreussenElektra AG

Expertise details
Position Summary
Process Management, Training at PreussenElektra AG
Industries
Energy
Business Areas
Information Technology
Operations
  • Rollout support and maintenance of various Siebel CRM systems
  • Siebel implementation, development of process-oriented training and concepts
  • User support, creation of user information brochures and basic manual
  • Siebel CRM, ARIS
May 1999 - Aug 2001
2 years 4 months
Germany

Process Management

Synergis GmbH

Expertise details
Position Summary
Process Management at Synergis GmbH
Industries
Information Technology
Professional Services
Business Areas
Customer Service
Information Technology
Quality Assurance
  • Rollout support and maintenance of various Siebel CRM systems
  • Development of CRM concepts, de-escalation in projects, and implementation strategies
  • CRM training for consultants, first, second, and third level support
  • Implementation of business processes, establishment and management of quality circles
  • Siebel CRM, ARIS
Jan 1999 - Jul 1999
7 months
Germany

IT Coordinator

PreussenElektra Kraftwerke AG

Expertise details
Position Summary
IT Coordinator at PreussenElektra Kraftwerke AG
Industries
Energy
Business Areas
Information Technology
  • Support for 125 employees in second and third level support
  • NT system administration, hardware procurement, security concepts, intranet setup
  • SAP integration, Excel and Access programming, executive support
  • Y2K compliance testing
  • SAP RM/INST, MS Office
Aug 1998 - Dec 1998
5 months
Germany

IT Coordination, Training

Trinks GmbH (Nestlé)

Expertise details
Position Summary
IT Coordination, Training at Trinks GmbH (Nestlé)
Industries
Food and Beverage
Business Areas
Information Technology
  • Migration of company headquarters to NT and Office 97
  • Training for all staff
  • MS NT, MS Office
Mar 1998 - Mar 1999
1 year 1 month
Germany

IT Coordination, Graphics/Design

NORD/LB

Expertise details
Position Summary
IT Coordination, Graphics/Design at NORD/LB
Industries
Banking and Finance
Business Areas
Marketing
  • Corporate design adjustments (desktop publishing)
  • Redesign to the new branding after the planned merger with Berliner Bank
  • CorelDraw, PageMaker
Jan 1994 - Jan 1999
5 years 1 month
Germany

Trainer, Coach

Various companies

Expertise details
Position Summary
Trainer, Coach at Various companies
Industries
Information Technology
Professional Services
Business Areas
Human Resources
Information Technology
  • IT corporate training, workshops and coaching (e.g. BASF, Wingas, Wintershall, Kali+Salz, Ministry of Justice Hannover, CompuNet, debis, IBM-CSG, Integrata Training AG)
  • Training in Windows networking, MS Office, graphics, layout, image editing

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Energy, Utilities, Information Technology, Professional Services, Banking and Finance, and Education.

Energy
Utilities
Information Technology
Professional Services
Banking and Finance
Education
Profile match chart

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Quality Assurance, Business Intelligence, Customer Service, and Operations.

Information Technology
Project Management
Quality Assurance
Business Intelligence
Customer Service
Operations
Profile match chart

Summary

Axel Gierspeck | better solutions management consultancy among the top 300 consultants in Germany! A.T. Kearney, Accenture, The Boston Consulting Group, BearingPoint, Capgemini, Deloitte Consulting, Ernst & Young Advisory, IBM Business Consulting, KPMG Advisory, McKinsey & Company, PwC PricewaterhouseCoopers, Roland Berger Strategy Consultants are among the winners! brand eins Wissen and Statista have for the third time identified the best management consultants in Germany.

  • 000 consulting firms in Germany offer their services for almost all industries and consulting fields. From sole proprietorships to global corporations, clients can choose and hire the right consultants for their needs. This choice is made easier by the list of the top 300 consulting firms in Germany. More than 5,000 experts, partners and project managers from the biggest and best consultancies and more than 1,300 senior executives from leading companies, as well as over 200 senior executives from DAX-listed companies, were asked about their experience with consulting firms in an open survey without naming or company prompts. It is the most comprehensive study on the quality of consulting firms in Germany. I am proud to be the only sole proprietor among the winners: Axel Gierspeck | better solutions belongs to the top 300 consulting firms in Germany in 2016! I would like to thank everyone for the great collaboration and look forward to new challenging projects.

Skills

Experience With Sap

  • Sap Sap-crm Sap-is-u Sap-edm Sap-bw/bi Sap S/4hana

Other Software

  • Aris, Signavio, Sap-signavio, Igrafx, Bic Process-design
  • Various Crm Systems Clarity Devops Ms Visio Ms Office Nice, Rtim Loadstar Benchmarks Between Sap-crm, Salesforce, Salesforce Energy & Utilities Cloud, Microsoft Crm, Ms-dynamics, Sap Hybris, Aurea Crm, Cursor-evi, Cursor-tina, Pisa Sales, Cas Genesisworld, Wilken Neutrasoft, Superoffice, Schleupen, Sugarcrm, Siebel/oracle
  • Adobe Marketing Cloud, Oracle Eloqua, Marketo, Salesforce Marketing, Sap Hybris Marketing

Focus Areas

  • Expert In Process Recording, Process Analysis, Process Design, Signavio, Aris, Bic, Process Control, Creating Concepts, Functional Specs, Requirements Specs, More Than 25 Years Of Experience In This Area
  • Expert In Project Management, Traditional And Agile (Scrum), Project Leadership, Product Ownership, Team Management, Reporting, Budget Monitoring, Business Cases, More Than 20 Years Of Experience In This Area
  • Expert In Customer Relationship Management, Large Crm Implementation Projects, Migrations, Analysis And Enhancements Of Existing Systems, Sales Management, More Than 25 Years Of Experience In This Area
  • Expert In The Energy Industry (Sales, Operations, Grids, Services), Over 30 Years Of Industry Experience, Various Projects In All Company Areas On Energy-related Topics
  • Training, Coaching, User Support, Basic And Process-oriented, Training Concepts, User Manuals, Guides, Training Videos, More Than 30 Years Of Experience In This Area
  • Test Management, Test Coordination, Quality Assurance, Test Scripts, Test Monitoring, Leading Test Teams, More Than 15 Years Of Experience In This Area
  • Data Quality Assurance, Concept And Implementation Of Data Quality Controlling, Monitoring, Business Intelligence Projects, Setting Up And Leading Quality Circles, More Than 20 Years Of Experience In This Area
  • Over 30 Years Of Consulting Experience, Expert In Moderation, Presentation, Interviewing Techniques, Coaching, Motivation, Communication

Selection Of Energy Industry Project Topics

  • Implementation Of Various Requirements From Bnetza, Mabis, Gpke, Geli, Gabi-gas, Wim, Energy Industry Act Amends, Unbundling, Load Profiles, Rlm, Slp, Tlp
  • Sales And Procurement Portfolio Management, Crm System Implementations, Benchmarks, Crm Process Optimization, Is-u Process Optimization, Next-best-action, Work And Process Instructions, Supplier Switching, Data Protection, Installment Plans, Customer Self-service, Usability, Internal Cost Allocation, Service Notes, Meters (Switching, Calibration, Repair, Inspection, Maintenance, Reading, Measuring, Troubleshooting)
  • Energy Data Preparation, Energy Balancing, Sales Controlling, Sales Management Reporting, Measurement Concept Models, Process Monitoring And Control, Master Data Model, Product Changes, Product Catalog, Product Development, Billing Execution, Meter Data Processing, Invoice Generation, Grid Operator Billing, Complaint Management, Balancing Group Management, Balancing Clearing, Credit And Debit Clearing, Document Management, Monitoring And Reporting, Data Formats/edifact, Imbalance Settlement, Settlement, Certification, Ias 39, Fast Close, Energy Financial Closing, Sarbanes-oxley Act, (Day)-ahead Forecasting, Forecasts And Variance Analysis, Portfolio Management, Scheduling, Risk Controlling, Time Series Data, Data Quality, Planning And Costing Systems, Energy Costing, Workflow Management, Campaign Management, Lead Management, Record Management Systems, Digital Archiving Systems, Interactive Call Guides, Customer Retention, Kpis, Training Materials, Training/coaching, Heat Contracting, Purchase Requisition (Banf), In01, Photovoltaic Contracting, Client Separation Sap Is-u, Sales Of Contracting Products/projects, Chp, Wind Parks, Works Council Agreements, Role And Authorization Concepts, Planned Maintenance, Order To Cash, Request To Service, Purchase To Pay, Materials Management, Core Finance Processes: Fixed Assets, Management Control, Accounts Receivable, General Ledger, Accounting And Reporting, Accounts Payable, Tax, Treasury, Demand Management, Project Portfolio Management, Hkvo, Ffvav, Eed, Direct Marketing Of Renewables, Grid Usage/registration, Feed-in, Grid Usage Management, And More.

Industry Focus Energy

  • Company Areas: Sales, Operations, Grid Management, Grid Sales, Customer Service, It, Energy Trading, Technical Service, Accounting, Core Finance, Maintenance, Materials Management, Meter Data Management (Msb), Metering Point Management (Mdl), Distribution System Operators (Vnb), Energy Data Management, Billing Verification (Bkv), Load Flow (Lf)
  • Activities: Process Modeling, Process (Re-)design, Concept Creation (Requirements Specs, Functional Specs), Creating Tenders (Rfp), Project Management (Traditional And Agile/scrum), Project Leadership, Reporting To Division Management/executive Board/ceo, Training Materials Creation, Training/coaching, Test Management, Leading Quality Circles, Business Case Calculation, Steering Committees
  • Customer Segments: Wholesale, Sme (Small & Medium Enterprises), Retail, Special Customers (Resellers/city Utilities, Housing Industry, Municipalities, Corporations, Feed-in, Eeg, Cooperatives, Framework Contracts)
  • Commodities: Electricity, Gas, Heat, District Heating, Cooling, Water, Wastewater, Compressed Air, Renewable Energies, Waste, Environmental Services

Industry Knowledge

  • Utilities, It Services, Insurance, Banking, Automotive, Technical Services, Etc.

Languages

German
Native
English
Advanced

Education

German high school diploma (Abitur)

Training as a Desktop Publisher · Desktop Publisher

University of Göttingen

Economics and social sciences · Göttingen, Germany

Statistics

Experience

Total positions 41
Experience in Energy 17.5 y
Avg length 1 y 1 m
Longest experience 7 y 4 m

Global Experience

Countries worked in 2 (Germany, Austria)
Primary country Germany

Expertise

Recent roles Management-Consultant, Business-Analyst, Project management, project leadership, Multi-project management
Main industries Energy, Utilities, Information Technology
Main business areas Information Technology, Project Management, Quality Assurance

Qualifications

Highest degree Bachelor

Profile

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Axel based?

Axel is based in Göttingen, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Axel speak?

Axel speaks the following languages: German (Native), English (Advanced).

How many years of experience does Axel have?

Axel has at least 29 years of experience. During this time, Axel has worked in at least 28 different roles and for 40 different companies. The average length of individual experience is 1 year and 9 months. Note that Axel may not have shared all experience and actually has more experience.

What roles would Axel be best suited for?

Based on recent experience, Axel would be well-suited for roles such as: Management-Consultant, Business-Analyst, Project management, project leadership, Multi-project management.

What is Axel's latest experience?

Axel's most recent position is Management-Consultant, Business-Analyst at SEFE Energy GmbH.

What companies has Axel worked for in recent years?

In recent years, Axel has worked for SEFE Energy GmbH, MIT.N Mittelhessen Netz GmbH, Stadtwerke Gießen AG, EnBW Energie Baden-Württemberg AG, and Enercity Contracting GmbH.

Which industries is Axel most experienced in?

Axel is most experienced in industries like Energy, Utilities, and Information Technology. Axel also has some experience in Professional Services, Banking and Finance, and Automotive.

Which business areas is Axel most experienced in?

Axel is most experienced in business areas like Information Technology, Project Management, and Quality Assurance. Axel also has some experience in Business Intelligence, Customer Service, and Operations.

Which industries has Axel worked in recently?

Axel has recently worked in industries like Energy and Utilities.

Which business areas has Axel worked in recently?

Axel has recently worked in business areas like Project Management, Information Technology, and Customer Service.

What is Axel's education?

Axel holds a Bachelor in Economics and social sciences from University of Göttingen.

What is the availability of Axel?

Axel is immediately available full-time for suitable projects.

What is the rate of Axel?

Axel's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Axel?

To hire Axel, click the Meet button on the profile to request a meeting and discuss your project needs.

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Market avg: 820-980 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
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