Lisa-Simone Flämig-Freelance Consultant

Advising and supporting business and private customers

Recording quotes and orders for complex electricity products

Entering contract data into energy-specific IT systems

Supporting energy billing

Optimizing customer service processes in the department

Developing optimization concepts to increase efficiency and improve the customer experience

Mapping the customer journey in the energy department

Documenting current processes in BPMN 2.0

Capturing, designing, and implementing requirements from the department

Optimizing as-is processes and defining to-be processes

Evaluating software for optimized cross-departmental customer service processes

Structuring the evaluated software for the department

Conducting performance tests

Analyzing interfaces in the IT infrastructure

Independently developing and preparing training sessions

Training the department and new employees

Designing and managing the migration in collaboration with IT and external service providers

Taking over the administration of the departmental software and closely coordinating across departments

Implementing and launching a front-end customer portal, including setting up a FAQ section

Implementing processes in BPMN 2.0, including partial automation

Documentation

Sub-project management: Designing and structuring the sub-project in cooperation with involved sub-project managers

Setting up the project structure in JIRA

Resource planning

Creating and managing the product backlog

Analyzing cross-project interfaces and stakeholder management

Quarterly planning, including setting up a transparent roadmap

Coordinating and maintaining close communication with parallel initiatives