Lisa-Simone Flämig-Freelance Consultant
Check rate
Experience
Freelance Consultant
Flämig Consulting
- Development of modular service building blocks
- Creation of practical templates and standard deliverables
- Conducting scoping discussions
Founder & Owner
stocktronix24
- Setting up and running a sole proprietorship in online retail
- Responsibility for purchasing and procurement
- Managing sales, customer communication, and logistics processes, as well as agile methods
- Responsibility for purchasing calculations and simple accounting
- Business development: market monitoring, product range management, M365 partner acquisition, and development of sales-promoting measures
- Building and integrating AI agents
Business Process Consultant
Evora IT Solutions GmbH
- Technical lead of an international mini project (3-person team) to develop a case study with a focus on risk mitigation and analysis of different architecture approaches
- Coordination and management of project communication across four time zones (Brazil, India, USA, Germany) in English
- Direct client contact: conducting stakeholder updates, reporting, and presentations in English
- Integration of AI agents
- Founding an internal initiative "AI Fabric" to promote AI skills and interdisciplinary collaboration
- Building a company-wide network of people interested in AI
- Developing strategic proposals for integrating AI technologies into existing business processes
- Preparing a management presentation for the official rollout of the initiative
Senior Consultant CRM Microsoft Dynamics / Focus on Data and Interfaces
SENEC GmbH
- Cross-functional project member in business-critical projects
- Coordination and execution of the Product Owner role
- Management of external service providers
- Applying Scrum and Kanban methods
- Managing the product backlog
- Planning and running workshops
- Designing data and relationship models
- Designing and coordinating the implementation of IT interfaces and ecosystem connections to the systems
- Running business and technical refinements
- Creating business and technical documentation
- Introducing and developing system standards with regard to scalability and compliance with audit requirements
- Supporting the design and rollout of a rule engine for the visibility and evaluation of data quality
- Interim role as Lead Product Owner for the field replacement project
- Cross-department coordination of technical implementation teams
Process Manager Energy Industry
SENEC GmbH
- Building the project structure in JIRA
- Creating the product backlog
- Capturing, evaluating, and planning new requirements from the business teams
- Analyzing cross-project interfaces and stakeholder management
- Quarterly planning including setting up a transparent roadmap
- Coordination and close exchange with project owners of parallel initiatives to analyze and evaluate dependencies and participation
- Cross-project collaboration in JIRA
- Requirements management for the introduction of Microsoft Dynamics 365 as Key User for the energy industry
- Planning and running workshops
- Interface and translation role between the business side and IT
- Prioritization of consolidated requirements
- Designing interfaces
- Supporting the design of data models
- Designing and setting up mapping for data migration
- Requirement implementation and testing
- Contributing to the development of system standards for consistent data quality
- Documentation
Employee in Energy Management, Focus on Customer Service Processes
SENEC GmbH
Consulting and support for business and private customers
Creation of quotes and order entry for complex electricity products
Entry of contract data in energy-specific IT systems
Support with energy billing
Optimization of customer service processes in the specialist department
Development of optimization concepts to increase efficiency and improve the customer experience
Development of the customer journey in the energy management department
Assessment of processes in the current state in BPMN 2.0
Collection, design, and implementation of requirements from the specialist department
Optimization of current processes and definition of target processes
Evaluation of software for improved customer service processes across departments
Structural setup of the evaluated software for the specialist department
Conducting performance tests
Analysis of interfaces in the IT infrastructure
Independent development and preparation of training sessions
Training of the specialist department and new employees
Planning and managing the migration in cooperation with IT and external service providers
Taking over the administration of the specialist department software and close coordination across departments
Implementation and rollout of a front-end customer portal, including setting up an FAQ section
Process implementation in BPMN 2.0 including partial automation
Documentation
Subproject lead: design and structuring of the subproject in cooperation with the involved subproject leads
Setup of the project structure in JIRA
Resource planning
Creation and management of the product backlog
Analysis of cross-project interfaces and stakeholder management
Quarterly planning including setting up a transparent roadmap
Coordination and close exchange with parallel initiatives
Case Handler Complaint Management
CHECK24 Reisekundenservice GmbH
- Handling of escalations to management
- Handling complaints via various social media channels
- Crisis management
- Quality management
- Setting up and managing staff scheduling and task distribution within the team
Project Manager
Art Medial GmbH
- Optimization of internal operational structures
- Customer consulting and support
- Creation of quotes and order entry
- Planning and costing
- Complaint handling
- Building individual structures, service catalog, goods logistics, and resource management
Sales Operations / Project Management
Hoffschmidt Werbeflaggen GmbH & Co. KG
Sales Operations / Project Management
Hoffschmidt GmbH & Co. KG
Advertising Technician
Hoffschmidt GmbH & Co. KG
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Advertising, Energy, Tourism, Media and Entertainment, Professional Services, and Retail.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Sales, Operations, Customer Service, Information Technology, and Logistics.
Summary
Experienced consultant with strong expertise in digitalization and process optimization. Specialized in the practical implementation of digital transformation projects with a focus on internal processes, CRM systems, and data-driven business workflows. I see myself as the link between IT and the business side. Through continuous training in AI and membership in AI communities, I bring up-to-date technology know-how for future-oriented digitalization strategies.
Skills
- Ai Strategy
- Project Management
- Requirements Management
- Agile Methods
- Stakeholder Management
- M365
- Ms Dynamics 365 Crm
- Devops
- Atlassian (Jira, Confluence)
- Servicenow
Languages
Education
Leaders of AI
Master Business with AI · Artificial Intelligence
- Further training in strategy and implementation of AI solutions in companies
- Focus on building and integrating AI agents to transform companies into hybrid organizations
- Worked on 5 practical case studies on topics such as AI-driven process automation, data strategy, and company-wide scaling of AI applications
- Development of practical methods for leading through the AI transformation and using data-driven decision-making processes Accredited by Hochschule Fresenius and Microsoft
Certifications & licenses
AI Competency Training - EU AI Act
PSPO 1 - Professional Scrum Product Owner
Statistics
Experience
Expertise
Qualifications
Profile
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