Philipp Künzel - Freelance Management Consultant

Q: Where is Philipp based?

Philipp is based in Munich, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Philipp speak?

Philipp speaks the following languages: German (Native), English (Advanced), French (Elementary) .

Q: How many years of experience does Philipp have?

Philipp has at least 10 years of experience. During this time, Philipp has worked in at least 5 different roles and for 4 different companies . The average length of individual experience is 2 years and 8 months . Note that Philipp may not have shared all experience and actually has more experience.

Q: What is Philipp's latest experience?

Philipp's most recent position is Freelance Management Consultant at Künzel Consulting .

Q: What companies has Philipp worked for in recent years?

In recent years, Philipp has worked for Künzel Consulting and Q_PERIOR .

Q: Which industries is Philipp most experienced in?

Philipp is most experienced in industries like Transportation , Tourism , and Professional Services .

Q: Which business areas is Philipp most experienced in?

Philipp is most experienced in business areas like Customer Service , Project Management , and Information Technology . Philipp also has some experience in Sales , Strategy , and Logistics .

Q: Which industries has Philipp worked in recently?

Philipp has recently worked in industries like Professional Services , Transportation , and Tourism .

Q: Which business areas has Philipp worked in recently?

Philipp has recently worked in business areas like Customer Service , Project Management , and Information Technology .

Recommended expert

Munich, Germany

Experience

Sep 2022 - Present

3 years 7 months

Munich, Germany

Freelance Management Consultant

Künzel Consulting

Customer Experience
Project Management
Digital Transformation
Rollout Management
Service Excellence
AI Processing

Jan 2021 - Aug 2022

1 year 8 months

Munich, Germany

Senior Consultant

Q_PERIOR

Sector: Travel, Transport & Logistics
Customer Experience
Mobility Management
PMO

Apr 2019 - Dec 2020

1 year 9 months

Munich, Germany

Consultant

Q_PERIOR

Sector: Travel, Transport & Logistics
Customer Experience
Mobility Management
PMO

Mar 2017 - Jul 2018

1 year 5 months

Munich, Germany

Consultant

Dr. Fried & Partner

Sector: Tourism
Strategy
Sales
Product Management
IT Implementation

Mar 2016 - Feb 2017

1 year

Munich, Germany

Junior Consultant

Dr. Fried & Partner

Sector: Tourism
Strategy
Sales
Market Research

Apr 2015 - Feb 2016

11 months

Bonn, Germany

Master's Thesis Student

Deutsche Post DHL

Division: Mobility (Postbus)
Sales
Service Excellence

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Transportation, Tourism, and Professional Services.

Transportation

Tourism

Professional Services

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Project Management, Information Technology, Sales, Strategy, and Operations.

Customer Service

Project Management

Information Technology

Sales

Strategy

Operations

Summary

I am your expert with many years of experience in customer experience management, digital transformation and agile ways of working. My previous project assignments were with companies in the telecommunications, transport, tourism and insurance industries.

As a certified CX expert and Scrum Master (PSM, SAFe), my core competencies lie in the successful development of holistic CX strategies and their implementation into daily operations. Transparent and reliable communication, lived change management (according to IMCM) and audience-oriented stakeholder management are especially important to me.

With over 10 years of consulting experience and 14 years in the industry, I create structure and flexibility in project organization based on methods and tools. I proactively and energetically commit myself to the goals of the project and the company.

My motto: Do it great!

Skills

Customer Experience Management
Agile Project Management (Safe)
Rollout Management
Change Management
Business Analysis
Stakeholder Management
Telecommunications
Transport & Mobility
Tourism
Insurance
Customer Experience Management
Business Analysis / Gap Analysis
Data Preparation & Reporting
Digital Channel Orchestration
Competitive Analysis
Rollout Management
Presentation & Moderation
Customer Satisfaction (Nps, Ces, Csat, Clv, Ja, Mystery Shopping)
Project Management (Agile, Safe & Classic)
Scaled Agile Framework (Safe), Kanban
Organizational Development With Target Operating Model (Tom)
Okr Method (Objectives And Key Results)
Concept Expertise (Service Design Thinking)
Change Management (Imcm)
Presentation & Moderation
Crm (Salesforce, Ms Dynamics)
Business Analytics (Ms Power Bi)
Project Management Tools (Jira, Confluence, Ms Planner, Monday)
It Service Management (Jira, Servicenow)
Collaboration Tools (Teams, Slack, Miro, Mural, Mindmanager)
Ms Suite (Sharepoint, Excel, Word, Powerpoint, Outlook)
Database (Mssql)

Languages

German

Native

English

Advanced

French

Elementary

Education

Sep 2014 - Feb 2015

Óbuda University

Economics · Budapest, Hungary

Sep 2013 - Jun 2015

Westfälische Hochschule

M.A., Service Engineering · Service Engineering · Bocholt, Germany · 1,4

Sep 2009 - Jun 2012

Westfälische Hochschule

B.A., Economics with a focus on Tourism · Economics with a focus on Tourism · Bocholt, Germany · 1,8

Certifications & licenses

Change Management International Multidisciplinary Change Management (IMCM)

Leading SAFe Scaled Agile Inc. (SAFe)

Kanban Practitioner

Kanban University

CX Certification

CX Academy

Coaching Leading myself & others

Scrum.org Professional Scrum Master I (PSM I)

Facilitation: Expectations, Methods & Mindset

Statistics

Experience

Total positions 6

Experience in Transportation 4 y

Avg length 1 y 8 m

Longest experience 3 y 6 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Freelance Management Consultant, Senior Consultant, Consultant

Main industries Transportation, Tourism, Professional Services

Main business areas Customer Service, Project Management, Information Technology

Qualifications

Highest degree Master

Certifications earned 7

Profile

Created

September 2025

Last Update

December 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Philipp based?

Philipp is based in Munich, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Philipp speak?

Philipp speaks the following languages: German (Native), English (Advanced), French (Elementary).

How many years of experience does Philipp have?

Philipp has at least 10 years of experience. During this time, Philipp has worked in at least 5 different roles and for 4 different companies. The average length of individual experience is 2 years and 8 months. Note that Philipp may not have shared all experience and actually has more experience.

What roles would Philipp be best suited for?

Based on recent experience, Philipp would be well-suited for roles such as: Freelance Management Consultant, Senior Consultant, Consultant.

What is Philipp's latest experience?

Philipp's most recent position is Freelance Management Consultant at Künzel Consulting.

What companies has Philipp worked for in recent years?

In recent years, Philipp has worked for Künzel Consulting and Q_PERIOR.

Which industries is Philipp most experienced in?

Philipp is most experienced in industries like Transportation, Tourism, and Professional Services.

Which business areas is Philipp most experienced in?

Philipp is most experienced in business areas like Customer Service, Project Management, and Information Technology. Philipp also has some experience in Sales, Strategy, and Logistics.

Which industries has Philipp worked in recently?

Philipp has recently worked in industries like Professional Services, Transportation, and Tourism.

Which business areas has Philipp worked in recently?

Philipp has recently worked in business areas like Customer Service, Project Management, and Information Technology.

What is Philipp's education?

Philipp holds a Master in Service Engineering from Westfälische Hochschule and a Bachelor in Economics with a focus on Tourism from Westfälische Hochschule.

Does Philipp have any certificates?

Philipp has 7 certificates. Among them, these include: Change Management International Multidisciplinary Change Management (IMCM), Leading SAFe Scaled Agile Inc. (SAFe), and Kanban Practitioner.

What is the availability of Philipp?

Philipp is immediately available full-time for suitable projects.

What is the rate of Philipp?

Philipp's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.