Microsoft Intune Experts in Germany

Creation of concepts for M365 implementation, especially Tenants, EntraID, EntraConnect and ExchangeOnline, taking BAS standards into account (mandatory baseline security requirements) in the project "Concept M365" with the aim of transferring the concepts to the M365 environments of Bitmarck and then handing them over to the customer.

• Creation of a current-state analysis of the existing M365 environments as well as the on-premises environments and the BAS standards.
• Creation of concepts for the topics Tenants, EntraID, EntraConnect and ExchangeOnline taking the BAS standards into account
• Design and implementation of an automated solution for creating standardized M365 tenants based on Microsoft M365 DSC (Desired State Configuration)
• Transfer of the concepts into the M365 environments
• Creation of detailed technical documentation

Analysis and optimization of end-to-end processes in various business areas such as sales, procurement, order processing, and logistics. Redesign of the ERP system. Identification of optimization potential, especially in areas with media discontinuities and manual activities, as well as creation of a prioritized transformation roadmap with clear business cases and implementation recommendations. Management of automation initiatives. RPA at the production site in China. Evaluation and introduction of relevant AI use cases, as well as building basic AI capabilities within the organization. Training internal project team members and supporting them throughout the transformation process to develop a culture of continuous improvement. Close collaboration with IT and external implementation partners, with reporting to senior management.

Main responsibilities and achievements:

• Analysis of business processes and design of automated processes
• Training and support for employees in China and Germany
• 20% cost savings in logistics
• Regular status reports to senior management

• Integration of highly regulated countries such as China and South Korea into a company-wide M365 tenant.

• Technical contact for integrating special requirements for the executive board and German subsidiaries that are subject to BaFin compliance requirements.

• Subproject management.

• Coordination of requirements within the overall architecture.

• Design of the use of DLP features from Microsoft Purview.

• Design of special access restrictions via Entra ID Conditional Access.

• Support in designing the provisioning of Teams teams and SharePoint sites with higher compliance requirements.

• Technical support for implementing information classification with sensitivity labels for SharePoint Online and Teams.

• Technical support for the subproject introducing CoPilot for M365.

• Skills: M365, Purview, DLP, Entra ID, Sensitivity Labels, CoPilot, Teams, SharePoint Online.

• Interim project management for the introduction of “o9 Demand Management” software
• Communication: Establishment of continuous stakeholder communication
• Project governance: Planning and meetings for/with key users, including preparation of input from the software development team
• Leadership: Leading and motivating key users
• Risk management: Identifying potential risks and developing mitigation strategies
• Monitoring and control: Tracking project performance, regularly reviewing progress reports and holding status meetings
• Documentation: Maintaining comprehensive project documentation, including training materials
• Conducting key-user information meetings
• Introduction of training meetings
• Introduction of a key-user community
• Software test management and documentation (Squash)
• Introduction of risk management, bug and issue tracking
• Technical acceptance of the software product

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

Rollout of printers and PCs

• Effective management of external service providers to ensure smooth operations.
• Planning and implementation of a global rollout for 150,000 clients.
• Carrying out a comprehensive risk analysis, including overall risk, site-specific risks, and security risks.
• Successful consolidation of two existing ServiceNow systems to optimize service management.
• Close coordination with program management to achieve the project goals.

• Administration and further development of the M365 environment including Teams, Exchange Online, Intune and SharePoint Online
• Development of dashboards for performance monitoring using Microsoft Power BI
• Implementation of user requirements and processes with low-code/no-code technologies (Power Apps, Power Automate)
• Use of Jira and Azure DevOps to plan and implement user stories in an agile project context
• Participation in daily stand-ups, sprint planning, sprint reviews and retrospectives as technical point of contact
• Planning and implementation of security policies using Azure Conditional Access and multi-factor authentication
• Configuration and deployment of clients and applications via MECM (SCCM) and Baramundi

Evaluation and selection of a new endpoint management platform for an environment with around 50,000 clients. Support for a manufacturing company in evaluating a future endpoint management platform as a possible replacement for the existing client management solution. Conducting a structured software selection process including proof of concept as well as preparing the decision basis for the Enterprise Architecture Board (EAM). Defining the technical requirements and evaluation criteria and creating a short list of possible solutions (Tanium, Baramundi, Microsoft Intune / MECM). Planning and supporting the technical proof of concept as well as evaluating the architecture and operations aspects of the different platforms. In addition, evaluating tools for migrating existing software packages from the Ivanti DSM environment. Comparing and testing IDERI Move and PACE for the automated transfer of the existing package structure to the new platform, with the goal of significantly reducing migration effort. Support in selecting the required Tanium modules as well as preparing the decision documents for the Enterprise Architecture Board.

Tools: Tanium, Baramundi, Microsoft Intune, Microsoft MECM, Ivanti DSM, IDERI Move, Pace, Windows 10, Windows 11, Windows Server. VDI

• Codebase Evaluation & Problem Design: Designed and stress-tested complex software engineering problems against large open-source Python codebases (including pandas), requiring deep context acquisition and architectural understanding to produce well-scoped, realistic problem statements aligned to strict correctness guidelines.
• Agent Failure Analysis: Assessed LLM coding agent solutions for correctness and completeness, identifying meaningful failures across edge case handling, dtype behaviour, and multi-column NaN propagation logic; documented findings with precision for downstream evaluation use.
• Programmatic Test Suite Development: Authored comprehensive pytest suites to programmatically verify agent-generated solutions against defined requirements, with deliberate coverage of boundary conditions and failure modes not caught by naive implementations.
• Containerised Environment Engineering: Built and debugged Docker environments for reproducible agent execution, including git-based repository provisioning, dependency pinning with npm ci, and multi-stage Dockerfile authoring across Linux-based containers.

• Further development of the existing SCCM 2509 implementation
• Schema extension, CAS extension
• Creating task sequences, in-place upgrade
• Patch management (WSUS)
• Security updates, feature updates
• Emergency fixes, application updates
• Incident, change, and problem management (3rd level)
• Active Directory, DNS, DHCP, GPMC
• Managing users, groups, OUs, computers
• Setting up GPOs
• Senior consultant for software packaging in an SCCM 2509 environment
• Project management ITIL standards
• Defect management
• SIT (Software Integration Test)
• SAT (Software Acceptance Test)
• UAT (User Acceptance Test)
• Adjusting Windows 11 25H2 client deployment
• Secunet SINA management systems administrator
• Secunet SINA Workstation 3.5.4
• Maintenance and configuration work in SINA management
• Importing and adjusting IPsec policies
• Retrieving and documenting status, firmware versions, and configurations of individual SINA devices
• Consulting and implementation in fault and incident management
• Implementation of documentation and rollout of new software versions
• Creating software packages based on PowerShell App Deployment Toolkit, Flexera AdminStudio for the W11 64-bit platform and Server 2025 / 2022
• Number of PC systems: approx. 1,850.

Label: PowerShell, VBS, Batch scripting

Label: SCCM 2503, Windows 11 64 Bit, Windows 2025 Server, Windows 2022 Server, Windows 2019 Server

• Service owner of the receivables management platform Ikarus
• Management and coordination of external 1st-level service providers
• Team leadership and building ITIL-compliant support structures
• Managing the handover to 3rd-level support (internal & external, incl. vendor/development)
• Stakeholder management between the business unit, IT, and external partners
• Jira ticket automations and maintenance of Confluence documentation

• Main point of contact for the provisioning of end devices and operating systems
• Pre-installation of software according to company guidelines and integration into the corporate network (Wi-Fi, VPN, domain)
• User support with setup, process improvements, and handling of returns (RMAs)

• Replacement of a RIS and PACS system in combination with three different software solutions, with a focus on redesigning and further developing existing processes.
• Ensuring the interaction of the individual solutions and their integration into one overall solution to provide optimal support for medical staff in their daily work.
• Overall project management including coordination of three service providers.
• Use of technologies and solutions such as RIS, PACS, Smart Reporting, and Artificial Intelligence.
• Leading the RIS & PACS replacement in a hospital.
• Support with the communication strategy.
• Coordination of external and internal resources.
• Stakeholder management.
• Steering of steering committees.

• Disciplinary and professional leadership of the IT and service team
• Definition and documentation of the Current Mode of Operation (CMO) in Confluence: application landscape, infrastructure, networks, backup & storage
• Development of the Future Mode of Operation (FMO) including process analysis & stakeholder interviews with all departments using BPMN and flowcharts
• Optimization of license management: reduction of ongoing software costs by approx. 17% p.a.
• Introduction and establishment of Jira as the central tool for project and service management
• Introduction and rollout of the HR software MindKey to digitize HR processes
• Introduction of a VoIP solution with Microsoft Teams incl. PSTN connection to replace classic telephony
• Introduction of the production and planning software OptiControl to digitize operational processes
• Rollout of Intune as a Mobile Device Management solution for Windows, iOS and Android
• Build-up of Power BI dashboards for machine park monitoring and financial reporting
• Planning and execution of the IT consolidation of two locations for 170 users
• Introduction of automated penetration testing with Pentera
• Coaching and mentoring the team in agile methods & project management
• Operational support in day-to-day business: administration, incident & change management
• Management of external service providers and assurance of the quality of outsourced IT services
• Responsibility for the IT budget incl. planning and controlling
• Direct reporting line to management with regular management reports on IT KPIs, budget and project status