Alessandro Pisa Vazquez-IT Support & Infrastructure Specialist
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Experience
IT System Administrator – Client Deployment
- Main point of contact for the provisioning of end devices and operating systems
- Pre-installation of software according to company guidelines and integration into the corporate network (Wi-Fi, VPN, domain)
- User support with setup, process improvements, and handling of returns (RMAs)
IT Associate
Cognizant (client: Freshfields Bruckhaus Deringer LLP)
- Administration and maintenance of the IT infrastructure as well as optimization of Windows system environments.
- Execution of complex software rollouts and system-wide updates to ensure operational stability.
- Active management and control of user rights and security policies via Active Directory.
- Processing of incidents and service requests within defined SLAs according to ITIL standards.
IT Support Analyst
Freshfields Bruckhaus Deringer
- Professional first- and second-level support for international users in complex IT issues.
- Structured root cause analysis and proactive resolution of client and application problems in an enterprise environment.
- Documentation of all support activities in ITSM systems to continuously improve knowledge management.
IT Technical & Compliance Expert
Ceva Logistics GmbH
- Responsibility for service management to ensure high availability of critical IT components.
- Planning and execution of IT projects to modernize site infrastructure.
- Ensuring IT compliance through regular monitoring and maintenance of hardware and software systems.
IT Desk & Field Specialist
Mayer Brown LLP
- Execution of IMAC/D processes (Install, Move, Add, Change, Dispose) for efficient IT workplace setup.
- Providing technical support in the field and ensuring the remote backup structure.
GIT Trainee
Crédit Agricole Corporate & Investment Bank
- Support and technical assistance for IT infrastructure, hardware, and specialized telecommunications.
- Administration of Active Directory structures and software rollout management via Altiris.
IT Desk & Field Specialist
Mayer Brown LLP
- Execution of IMAC/D processes (Install, Move, Add, Change, Dispose) for efficient IT workplace setup.
- Providing technical support in the field and ensuring the remote backup structure.
Industry Experience
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Experienced in Professional Services, Information Technology, Transportation, and Banking and Finance.
Business Area Experience
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Experienced in Information Technology, Customer Service, and Project Management.
Summary
IT Support & Infrastructure Specialist with several years of experience in international enterprise environments. Focus on IT service management, system administration, and stable, secure IT operations. Strong hands-on experience with ITIL-based processes as well as ServiceNow, Matrix42, and Intune Autopilot.
Skills
- Hardware: Notebooks, Desktops (Lenovo, Hp, Dell, Apple), Printers, Routers, Switches, Peripherals, Server Components.
- Operating Systems: Windows 7 To 11, Windows Server, Macos, Mobile Operating Systems.
- Communication / Networks: Lan/Wan, Tcp/Ip, Dns, Dhcp, Vpn, Network Security, Cisco And Palo Alto Environments.
- It Service & Admin: Itil (Incident, Problem, Change), Servicenow, Matrix42, Active Directory, Group Policy, Sccm/Mecm, Intune (Incl. Autopilot), Vmware.
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Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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