Alessandro Pisa Vazquez-IT Support & Infrastructure Specialist
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Experience
IT System Administrator – Client Deployment
- Main point of contact for the provisioning of end devices and operating systems
- Pre-installation of software according to company guidelines and integration into the corporate network (Wi-Fi, VPN, domain)
- User support with setup, process improvements, and handling of returns (RMAs)
IT Associate
Cognizant (client: Freshfields Bruckhaus Deringer LLP)
- Administration and maintenance of the IT infrastructure as well as optimization of Windows system environments.
- Execution of complex software rollouts and system-wide updates to ensure operational stability.
- Active management and control of user rights and security policies via Active Directory.
- Processing of incidents and service requests within defined SLAs according to ITIL standards.
IT Support Analyst
Freshfields Bruckhaus Deringer
- Professional first- and second-level support for international users in complex IT issues.
- Structured root cause analysis and proactive resolution of client and application problems in an enterprise environment.
- Documentation of all support activities in ITSM systems to continuously improve knowledge management.
IT Technical & Compliance Expert
Ceva Logistics GmbH
- Responsibility for service management to ensure high availability of critical IT components.
- Planning and execution of IT projects to modernize site infrastructure.
- Ensuring IT compliance through regular monitoring and maintenance of hardware and software systems.
IT Desk & Field Specialist
Mayer Brown LLP
- Execution of IMAC/D processes (Install, Move, Add, Change, Dispose) for efficient IT workplace setup.
- Providing technical support in the field and ensuring the remote backup structure.
GIT Trainee
Crédit Agricole Corporate & Investment Bank
- Support and technical assistance for IT infrastructure, hardware, and specialized telecommunications.
- Administration of Active Directory structures and software rollout management via Altiris.
IT Desk & Field Specialist
Mayer Brown LLP
- Execution of IMAC/D processes (Install, Move, Add, Change, Dispose) for efficient IT workplace setup.
- Providing technical support in the field and ensuring the remote backup structure.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Professional Services, Information Technology, Transportation, and Banking and Finance.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Customer Service, and Project Management.
Summary
IT Support & Infrastructure Specialist with several years of experience in international enterprise environments. Focus on IT service management, system administration, and stable, secure IT operations. Strong hands-on experience with ITIL-based processes as well as ServiceNow, Matrix42, and Intune Autopilot.
Skills
- Hardware: Notebooks, Desktops (Lenovo, Hp, Dell, Apple), Printers, Routers, Switches, Peripherals, Server Components.
- Operating Systems: Windows 7 To 11, Windows Server, Macos, Mobile Operating Systems.
- Communication / Networks: Lan/Wan, Tcp/Ip, Dns, Dhcp, Vpn, Network Security, Cisco And Palo Alto Environments.
- It Service & Admin: Itil (Incident, Problem, Change), Servicenow, Matrix42, Active Directory, Group Policy, Sccm/Mecm, Intune (Incl. Autopilot), Vmware.
Languages
Statistics
Experience
Expertise
Profile
Frequently asked questions
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Alessandro is based in Frankfurt, Germany.
Alessandro speaks the following languages: German (Native), Spanish (Native), Italian (Native), English (Advanced).
Alessandro has at least 7 years of experience. During this time, Alessandro has worked in at least 6 different roles and for 5 different companies. The average length of individual experience is 1 year. Note that Alessandro may not have shared all experience and actually has more experience.
Based on recent experience, Alessandro would be well-suited for roles such as: IT System Administrator – Client Deployment, IT Associate, IT Support Analyst.
Alessandro's most recent position is IT System Administrator – Client Deployment.
In recent years, Alessandro has worked for Cognizant (client: Freshfields Bruckhaus Deringer LLP), Freshfields Bruckhaus Deringer, and Ceva Logistics GmbH.
Alessandro is most experienced in industries like Professional Services, Information Technology, and Transportation. Alessandro also has some experience in Banking and Finance.
Alessandro is most experienced in business areas like Information Technology, Customer Service, and Project Management.
Alessandro has recently worked in industries like Professional Services, Information Technology, and Transportation.
Alessandro has recently worked in business areas like Information Technology, Customer Service, and Project Management.
Alessandro is immediately available full-time for suitable projects.
Daily rate distribution
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Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 4 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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