ITIL Foundation
professionals in Dusseldorf, matched in minutes from 15,000 CVs with the power of AI.Bring in freelancers who understand service value, incident and problem handling, change control, and practical IT service management. Fast, precise matching with vetted ITIL Foundation holders ready for your work in Dusseldorf.
Meet FRATCH ITIL Foundation in Dusseldorf
Felix Bauchspiess
Last position:
Digital Consultant and Solution Manager at Vorwerk SE & Co. KG
Introduction of a new digital product in the Chinese market as part of a global growth strategy.
Connection point and coordinating interface between central product management, local Chinese teams, and international stakeholders.
Management of the full program management to coordinate complex digital projects.
Successful launch of a digital product in China (including successful certification for the Chinese market).
Balancing local requirements with global priorities while taking tax and regulatory conditions into account.
Introduction of a new way of working to improve collaboration and governance across locations.
Development and implementation of a scaling strategy for the digital business model in China.
Use of Jira, Confluence, Miro, Scrum, Agile work, SAFe.
Project language: English.
Matthias Bullmahn
Last position:
Member at Rotary – Passport Club Werderscher Markt
Marcus Wolf
Last position:
CIO (ad interim) at Bartec Group
- Responsible for infrastructure, operations, network and VoIP, security, quality assurance, as well as asset management and business continuity
- Planning and implementation of all requirements related to NIS 2.0
- Responsible for application development
- Company-wide implementation of SAP S/4Hana and leading development of new business processes, incl. cut-over planning
- Digital transformation and cultural transformation toward a "doer mentality"
- Realignment of infrastructure (hybrid)
- Restructuring of the organization with partial outsourcing
- Management of four direct reports with a total of 25 internal and external employees
- Budget responsibility of up to €25 million
Arndt Maas
Last position:
Project Manager for ServiceNow Vulnerability Response at Union Investment Services & IT GmbH
- Led the subproject for implementing Vulnerability Response as part of DORA
- Documented the current processes in compliance, risk & security
- Created the functional design for introducing application, infrastructure, and cloud vulnerabilities
- Agile management of the integration service provider, the technical department, and the company's cross-functional teams
- Integrated the V scanners Tenable, Qualys and Defender, as well as NVD and CISA/KEV
- Integrated GitLab Ultimate for importing and processing SBOMs
- Developed automation rules to match scan results with CIs in the CMDB, assign vulnerabilities and remediation tasks, handle approvals (false positives, exceptions) and closures
- Calculated multiple risk scores and priorities
- Defined dashboards and reports (Workspaces, Performance Analytics)
- Aligned the new processes, especially to improve the CMDB data quality (according to CSDM)
Christian Wonneberger
Last position:
Software Engineer, cross-platform Application Manager at International major bank
- Creating interfaces between the legacy platform and the new container solution
- Coordinating required contributions from line units
- Moderating regular status meetings with the software vendor
- Minimally invasive conversion of TWS scheduling from the old to the new platform
- Environment: IBM Mainframe, DB2, CICS, MQ, Red Hat Linux, Oracle, Kubernetes, Kafka, Helm, GitLab, Jenkins
Abdelkader El Moumane
Last position:
Lead Business Analyst (PIM)
- Further development and optimization of the PIM system (e.g. data modeling, interfaces, user experience)
- Analysis, structuring, and professional evaluation of business requirements in close coordination with business units and stakeholders
- Translating business requirements into functional and technical concepts (business & solution design)
- Designing and further developing the target PIM architecture including data models, object structures, versioning, and lifecycle concepts
- Defining interfaces, integration concepts, and data flows between PIM, eCommerce, ERP, and other systems
- Quality assurance in close collaboration with business units and the development team
- Effort estimations for analysis, design, and testing activities
- Agile, Scrum, 4APortal, SAP ERP, SAP eCommerce (Hybris)
Michael März
Last position:
Team Lead / Service Owner 2nd Level & ITIL at Creditreform
- Service owner of the receivables management platform Ikarus
- Management and coordination of external 1st-level service providers
- Team leadership and building ITIL-compliant support structures
- Managing the handover to 3rd-level support (internal & external, incl. vendor/development)
- Stakeholder management between the business unit, IT, and external partners
- Jira ticket automations and maintenance of Confluence documentation
Rashmi Kondli
Last position:
Service Lifecycle Manager at Vodafone Group Services GmbH
Ensured 99%+ platform availability across Android, iOS, and web, maintaining zero customer-impact and zero P1 incidents through proactive monitoring and risk mitigation.
Led Incident, Problem, and Change Management with offshore operations and vendors, driving rapid issue resolution and improving product stability.
Partnered with QA teams and international OpCos to validate defects, reproduce issues, and enhance product quality using real-time customer insights.
Managed end-to-end lifecycle activities including platform migrations, infrastructure upgrades, certificate renewals, and integrations (Identity, API, Messaging).
Established operational excellence and governance by designing service support models, leading Early Life Support (ELS) and post-launch stabilization, delivering KPI reporting, and ensuring seamless transition from project to service management.
Product: Secure Net - Classic, Converged & Home Wifi Protect
Product Description: The all-in-one digital security service that helps keep you and your family safe online when using the Vodafone (Mobile and Broadband) network. Get alerts if your personal information shows up anywhere it shouldn't, whilst we find and block malicious content across all your devices using.
Clients: Vodafone OpCos - Spain, Italy, UK, Ireland, Greece, Turkey, Germany, Portugal, Romania
Role & Location: Service Manager for Lifecycle and Operations at Düsseldorf, Germany
Worked with/on: ITSM Remedy, Jira, Confluence, Splunk, Dynatrace, Tableau, Mongo DB, Google Analytics, App Follow
Orhan Yazar
Last position:
SAP Senior Consultant OTC/MM/WM/LE/CS/PS/GTS, C4C-Cloud (Sales, Services, E-Commerce) at High-Technologie
- Support and consulting for the integration of SAP ECC into an SAP S/4HANA system, retirement of legacy systems, implementation, and process optimization in the new harmonized system
- Project implementation of S/4HANA Cloud Private & Public Sales & Services with SAP SCM/OTC/MM/LE/CS/PS, S/4HANA Cloud, CPI, BTP, EDI, IDOC, ABAP, User-Exit, SolMan, ITIL, SAP Cloud AL
- Customizing and optimization in OTC and MM, including condition maintenance, document type and item category extensions, integration with FI/CO, scheduling agreement configuration, material master and purchasing info record maintenance, release procedures, message control, and master data quality
- Ensuring integration of PTP with FI/CO, SD, and WM, process analysis, and efficiency improvement for the S/4HANA environment
- Process modeling in Signavio, workshops, and trainings
- 2nd & 3rd level support in OTC, MM, CS, PS, C4C Sales & Services, GTS, and MDG: incident and change tickets, feasibility analyses, service management, embedded analytics, customizing, tests, documentation, training, debugging, IDOC/EDI monitoring
- SAP S/4HANA migration: data migration, system harmonization, global rollouts, and template development
- ABAP development and optimization: reports, dialog programs, user exits, IDOC/EDI monitoring
Victor Venegas Mendoza
Last position:
Founder and Independent Business Consultant at Tech Sphere Consulting
- Founded technology consulting practice delivering business strategy & operations, digital transformation, and enterprise tech & innovation services to telecommunications, cybersecurity, and IT enterprise clients, leveraging 15+ years of Fortune 500 sector expertise
- Developing digital transformation and modernization strategies for legacy system optimization, cloud-native implementations, and operational process enhancement using proven PRINCE2 and agile methodologies
- Building consulting frameworks for project & product management, portfolio governance, and business coaching services while establishing initial client relationships in EMEA markets
Alexander Rautzenberg
Last position:
Business Analyst at Financial Services Provider Landesbank
The Helaba ATLAS project aims to modernize core systems and make them future-proof. As part of the subproject, the existing legacy system for international payments is being replaced by a modern web-based application.
- Analysis of functional and technical requirements
- Analysis and optimization of business processes
- Process modeling
- Preparation and facilitation of workshops
- Defining project scope and prioritizing requirements
- Business process management (analysis, modeling, and optimization)
- Specification of user stories
- Designing business and authorization concepts
- Testing and acceptance
- Designing mockups in Figma
- Creating the UI/UX style guide for web applications Approach: Scrum (agile) Technologies: Jira, Confluence, MS Teams, Conceptboard, Java, Vaadin, Figma
Wolfgang Schenk
Last position:
CIO / CDO / Project Manager AI Academy / Auditor of Operational Processes / Product Owner MS365 at F&P Executive Solutions AG
- Digitalization of accounting, signature/approval, and onboarding processes
- Restructuring of the IT department
- Introduction of a digital sales tool
- Implementation of an AI webinar series
- Introduction and optimization of information security
- Administration and optimization of the MS Office 365 environment
Adnan Karabegovic
Last position:
Chief Information Officer at ARLANXEO Deutschland GmbH
- Executed post-carve-out stabilization, system consolidation and cybersecurity uplift. Re-assessed system landscape and assets and designed new IT strategy for future. Implemented new IT operating model focusing on product-centric organization and re-internalization of critical resources.
- Successfully designed new IT operating model of the company, based on massive reduction of external dependencies, insourcing of key positions and upskilling of employees.
- Massive reduction of IT cost in the first three years (-40m$), bringing IT spend level below Gartner industry benchmark (1.27%).
- Introduced new product-centric organization based on fusion teams between business and IT across the company.
- Administered implementation of corporate-wide IT/OT cybersecurity program with more than 60 projects.
- Continuous improvement of enterprise IT/OT cybersecurity maturity level with significant increase in the first two years (CMMI >3.5, C2M2 >2.5).
- Governed successful implementation of the business transformation program within IT area by overachieving the savings target by $8m.
- Initiated and created new cloud-based data management platform based on best-in-class technology.
- Implemented first company-wide Microsoft Copilot AI program based on various business cases, leveraging GenAI and AgenticAI.
Thomas Kevers
Last position:
Advisor to Chief Operations Officer at P2P.org
- Designed and implemented KPI/OKR frameworks ensuring predictable execution and leadership visibility
- Enabled repeatable performance tracking and structured quarterly cycles
Boban Stamenkovic
Last position:
Senior Citrix Consultant & Architect, NetScaler Expert at Freelancer
- Design, installation, configuration, administration, optimization, and further development of IT infrastructures in Citrix environments
- Upgrading older Citrix systems to the latest versions
- Installation, configuration, and delivery of applications in Citrix environments
- Support in 2nd- and 3rd-level support
- Performing performance analyses and optimizations in complex Citrix environments
- Analysis and fixing of issues in complex Citrix systems
- Creating, updating, and maintaining technical documentation
- Troubleshooting slow logons in Citrix XenApp / CVAD environments
- Analysis and fixing of printer problems in Citrix environments
- Creating, maintaining, and optimizing Citrix VDI policies
- Citrix Virtual Apps and Desktops (CVAD) 2402 LTSR, Citrix Virtual Desktop Infrastructure (VDI), Citrix Hypervisor / Citrix XenServer, Citrix Director / Citrix StoreFront, Citrix Machine Creation Services (MCS) / Citrix Provisioning Services (PVS), Citrix App Layering, Citrix Workspace Environment Management (WEM), Citrix Profile Management
- NetScaler SDX 14 / NetScaler Gateway 14 / NetScaler Console 14, NetScaler Load Balancing / Global Server Load Balancing (GSLB), NetScaler Applications Analytics (Web Insights, Security Insights, SSL Insights, TCP Insights, Gateway Insights, HDX Insights, ADC Infrastructure Analytics)
- Design, installation, configuration, management, optimization, and further development of IT infrastructures in Microsoft environments
- Upgrading older Microsoft systems to the latest versions
- Installation, configuration, and delivery of applications in Microsoft environments
- Creating, managing, and optimizing Microsoft Group Policy policies
- Design, implementation, and administration of Microsoft Azure environments
- Windows Server 2022 / Windows 11, Windows Group Policy / Active Directory, Remote Desktop Services (RDS), SQL Server 2022 / SCCM Server, RADIUS Server, FSLogix, PowerShell
- Implementation of standard changes according to ITIL guidelines
- VMWare / Splunk
Discover over 15,000 top freelancers
ITIL Foundation statistics
Aggregated from the professional profiles of matched freelancers.
Experience
21 years (Germany: 23 years)
Position duration
2.2 years (Germany: 3.1 years)
Positions per freelancer
15 (Germany: 14)
Top business areas
Information Technology, Operations, Project Management
Top industries
Information Technology, Professional Services, Banking and Finance
Certification focus areas
Information Technology, Project Management, Operations
Bachelor's degree or higher
87% (Germany: 81%)
Master's degree or higher
43% (Germany: 48%)
Doctorate
4% (Germany: 7%)
Certifications per freelancer
8 (Germany: 7)
Most common languages
German, English, Spanish
Speak two or more languages
93% (Germany: 97%)
Based on our profile pool as of 28 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers holding this certification in Dusseldorf are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates for ITIL Foundation in Dusseldorf
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 28 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the certification
What ITIL Foundation means
ITIL Foundation is the entry-level certification in the ITIL service management framework from PeopleCert, building on the AXELOS legacy. It shows that a professional understands the language of IT service management and can work with standard practices across support, delivery, and improvement. For companies, it is a useful signal when a freelancer needs to fit into an existing ITSM setup quickly.
What it validates
- Core ITIL concepts such as service value, service relationships, and continual improvement
- Everyday practices like incident, problem, change, service request, and service desk work
- A common framework for discussing how IT supports business needs
- Awareness of how processes, roles, and measures work together in service management
Typical holder profile
People who hold the ITIL Foundation Certificate often work in service desk, operations, support, transition, or service management roles. It is also common for business analysts, project team members, and outsourced support specialists who need to work inside a managed IT environment. In Dusseldorf, it is especially relevant when local teams need a freelancer who can communicate clearly with both technical staff and business stakeholders.
Knowledge areas
- Service value system and service value chain thinking
- Guiding principles that support practical decision-making
- Incident, problem, change enablement, and request fulfilment
- Service level, monitoring, and improvement basics
- Collaboration between people, tools, and process discipline
Why companies look for it
A freelancer with ITIL Foundation is usually easier to place into support-heavy or process-driven work. The certificate does not prove deep specialization, but it does show a shared understanding of how to handle service work in a structured way. That matters when you need someone to join a team, follow an ITSM process, or help improve the flow between operations and users.
When it fits best
ITIL Foundation matters most in managed services, internal IT, service desks, infrastructure teams, and transformation projects where service quality is part of the job. It is also a good baseline for roles around ITSM tool rollouts, process design, and service transition. For remote or on-site work in Dusseldorf, it helps when the freelancer must adapt quickly to an established way of working and keep communication consistent.
Frequently asked questions
The facts hiring teams ask for most often when it comes to ITIL Foundation.
ITIL Foundation proves that the freelancer understands the basics of IT service management and can work with common ITIL language and practices. It is a foundation-level signal, so it is most useful for checking process awareness, not deep specialist mastery. Companies use it as a quick indicator that the person can fit into an ITSM environment without a long ramp-up.
In practice, many people use ITIL Foundation to refer to the current entry-level ITIL certification, which is commonly known as ITIL 4 Foundation. The older ITIL Foundation versions followed earlier ITIL editions, but the current focus is on the modern service value system and service management practices. If you see ITIL Foundation on a profile, check which version the freelancer studied if the framework version matters to your team.
ITIL Foundation is a good fit for people who work in or around IT support, service desks, operations, change coordination, or service management. It also helps project staff, analysts, and consultants who need to speak the same process language as an IT service organization. If your work touches incidents, requests, changes, or service levels, the certification is usually relevant.
Preparing for ITIL Foundation usually means learning the main ITIL concepts, the purpose of the core practices, and how they connect in real service work. The exam is based on understanding rather than memorizing deep technical detail, so clear reading and practical examples help most. Many candidates prepare with official course material, self-study, or practice questions, then focus on how the framework applies in day-to-day operations.
ITIL Foundation is designed as an entry point, so it is often taken without formal prerequisites. That makes it accessible for people moving into IT service management from support, operations, or project work. A basic familiarity with how IT services are delivered is helpful, but not mandatory.
ITIL Foundation gives the shared base vocabulary and framework overview. Higher ITIL certifications usually go deeper into specific practices, roles, or advanced service management topics. If a company needs broad awareness and process alignment, Foundation may be enough; if it needs specialist leadership or design capability, it should look for a more advanced level too.
The current ITIL Foundation certification is typically maintained through the rules set by the issuing body for the active ITIL scheme. Renewal requirements can change as the certification program evolves, so professionals should check the current guidance before assuming the certificate stays valid automatically. Companies should verify that a holder’s status is current when the certification is important for a regulated or client-facing role.
In Dusseldorf, ITIL Foundation is most useful in support, service management, and transformation work where teams need a common process language. It helps in local or hybrid teams when some collaboration happens on site and some happens remotely, especially if the freelancer must interact with German-speaking stakeholders or international service teams. The certification is less about location and more about the ability to work inside a structured service environment.
The average hourly rate for freelancers with ITIL Foundation in Dusseldorf is 120 €, which corresponds to a daily rate of about 957 € based on an 8-hour working day.
Of the freelancers with ITIL Foundation in Dusseldorf, 87% hold at least a Bachelor's degree, 43% hold at least a Master's degree, and 4% hold a doctorate.
On average, freelancers with ITIL Foundation in Dusseldorf have 21 years of professional experience, with a single engagement typically lasting around 2.2 years.
The most common languages among freelancers with ITIL Foundation in Dusseldorf are German (100%), English (93%), and Spanish (20%).
The most common industries among freelancers with ITIL Foundation in Dusseldorf are Information Technology (97%), Professional Services (73%), and Banking and Finance (53%).
The most common business areas among freelancers with ITIL Foundation in Dusseldorf are Information Technology (100%), Operations (93%), and Project Management (93%).
FRATCH ITIL Foundation main locations
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
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Philipp Thomaschewski
FRATCH CEO
