Find the right ITIL Foundation professionals in Dusseldorf, matched in minutes from 15,000 CVs with the power of AI.
Bring in freelancers who understand service value, incident and problem handling, change control, and practical IT service management. Fast, precise matching with vetted ITIL Foundation holders ready for your work in Dusseldorf.
About the certification
What ITIL Foundation means
ITIL Foundation is the entry-level certification in the ITIL service management framework from PeopleCert, building on the AXELOS legacy. It shows that a professional understands the language of IT service management and can work with standard practices across support, delivery, and improvement. For companies, it is a useful signal when a freelancer needs to fit into an existing ITSM setup quickly.
What it validates
- Core ITIL concepts such as service value, service relationships, and continual improvement
- Everyday practices like incident, problem, change, service request, and service desk work
- A common framework for discussing how IT supports business needs
- Awareness of how processes, roles, and measures work together in service management
Typical holder profile
People who hold the ITIL Foundation Certificate often work in service desk, operations, support, transition, or service management roles. It is also common for business analysts, project team members, and outsourced support specialists who need to work inside a managed IT environment. In Dusseldorf, it is especially relevant when local teams need a freelancer who can communicate clearly with both technical staff and business stakeholders.
Knowledge areas
- Service value system and service value chain thinking
- Guiding principles that support practical decision-making
- Incident, problem, change enablement, and request fulfilment
- Service level, monitoring, and improvement basics
- Collaboration between people, tools, and process discipline
Why companies look for it
A freelancer with ITIL Foundation is usually easier to place into support-heavy or process-driven work. The certificate does not prove deep specialization, but it does show a shared understanding of how to handle service work in a structured way. That matters when you need someone to join a team, follow an ITSM process, or help improve the flow between operations and users.
When it fits best
ITIL Foundation matters most in managed services, internal IT, service desks, infrastructure teams, and transformation projects where service quality is part of the job. It is also a good baseline for roles around ITSM tool rollouts, process design, and service transition. For remote or on-site work in Dusseldorf, it helps when the freelancer must adapt quickly to an established way of working and keep communication consistent.
Meet FRATCH ITIL Foundation
Felix Bauchspiess
Program, Portfolio & Transformation Management
Last position:
Digital Consultant and Solution Manager at Vorwerk SE & Co. KG
Introduction of a new digital product in the Chinese market as part of a global growth strategy.
Point of contact and coordinating interface between central product management, local Chinese teams, and international stakeholders.
Management of the full program management effort to coordinate complex digital projects.
Successful launch of a digital product in China (including successful certification for the Chinese market).
Balancing local requirements with global priorities while taking tax and regulatory conditions into account.
Introduction of a new way of working to improve cross-site collaboration and steering.
Development and implementation of a scaling strategy for the digital business model in China.
Used Jira, Confluence, Miro, Scrum, Agile work, SAFe.
Project language: English.
Matthias Bullmahn
Interim Manager for Transformation, Change and Restructuring
Last position:
Member at Rotary – Passport Club Werderscher Markt
Marcus Wolf
CIO (ad interim)
Last position:
CIO (ad interim) at Bartec Group
- Responsible for infrastructure, operations, network and VoIP, security, quality assurance, as well as asset management and business continuity
- Planning and implementation of all requirements related to NIS 2.0
- Responsible for application development
- Company-wide implementation of SAP S/4Hana and leading development of new business processes, incl. cut-over planning
- Digital transformation and cultural transformation toward a "doer mentality"
- Realignment of infrastructure (hybrid)
- Restructuring of the organization with partial outsourcing
- Management of four direct reports with a total of 25 internal and external employees
- Budget responsibility of up to €25 million
Arndt Maas
Project Manager for ServiceNow Vulnerability Response
Last position:
Project Manager for ServiceNow Vulnerability Response at Union Investment Services & IT GmbH
- Led the subproject for implementing Vulnerability Response as part of DORA
- Documented the current processes in compliance, risk & security
- Created the functional design for introducing application, infrastructure, and cloud vulnerabilities
- Agile management of the integration service provider, the technical department, and the company's cross-functional teams
- Integrated the V scanners Tenable, Qualys and Defender, as well as NVD and CISA/KEV
- Integrated GitLab Ultimate for importing and processing SBOMs
- Developed automation rules to match scan results with CIs in the CMDB, assign vulnerabilities and remediation tasks, handle approvals (false positives, exceptions) and closures
- Calculated multiple risk scores and priorities
- Defined dashboards and reports (Workspaces, Performance Analytics)
- Aligned the new processes, especially to improve the CMDB data quality (according to CSDM)
Adnan Karabegovic
Chief Information Officer
Last position:
Chief Information Officer at ARLANXEO Deutschland GmbH
- Executed post-carve-out stabilization, system consolidation and cybersecurity uplift. Re-assessed system landscape and assets and designed new IT strategy for future. Implemented new IT operating model focusing on product-centric organization and re-internalization of critical resources.
- Successfully designed new IT operating model of the company, based on massive reduction of external dependencies, insourcing of key positions and upskilling of employees.
- Massive reduction of IT cost in the first three years (-40m$), bringing IT spend level below Gartner industry benchmark (1.27%).
- Introduced new product-centric organization based on fusion teams between business and IT across the company.
- Administered implementation of corporate-wide IT/OT cybersecurity program with more than 60 projects.
- Continuous improvement of enterprise IT/OT cybersecurity maturity level with significant increase in the first two years (CMMI >3.5, C2M2 >2.5).
- Governed successful implementation of the business transformation program within IT area by overachieving the savings target by $8m.
- Initiated and created new cloud-based data management platform based on best-in-class technology.
- Implemented first company-wide Microsoft Copilot AI program based on various business cases, leveraging GenAI and AgenticAI.
Abdelkader El Moumane
Lead Business Analyst (PIM)
Last position:
Lead Business Analyst (PIM)
- Further development and optimization of the PIM system (e.g. data modeling, interfaces, user experience)
- Analysis, structuring, and professional evaluation of business requirements in close coordination with business units and stakeholders
- Translating business requirements into functional and technical concepts (business & solution design)
- Designing and further developing the target PIM architecture including data models, object structures, versioning, and lifecycle concepts
- Defining interfaces, integration concepts, and data flows between PIM, eCommerce, ERP, and other systems
- Quality assurance in close collaboration with business units and the development team
- Effort estimations for analysis, design, and testing activities
- Agile, Scrum, 4APortal, SAP ERP, SAP eCommerce (Hybris)
Michael März
Project Manager - Configuration Management
Last position:
Team Lead / Service Owner 2nd Level & ITIL at Creditreform
- Service owner of the receivables management platform Ikarus
- Management and coordination of external 1st-level service providers
- Team leadership and building ITIL-compliant support structures
- Managing the handover to 3rd-level support (internal & external, incl. vendor/development)
- Stakeholder management between the business unit, IT, and external partners
- Jira ticket automations and maintenance of Confluence documentation
Rashmi Kondli
Senior IT Service & Release Management Professional
Last position:
Service Lifecycle Manager at Vodafone Group Services GmbH
Ensured 99%+ platform availability across Android, iOS, and web, maintaining zero customer-impact and zero P1 incidents through proactive monitoring and risk mitigation.
Led Incident, Problem, and Change Management with offshore operations and vendors, driving rapid issue resolution and improving product stability.
Partnered with QA teams and international OpCos to validate defects, reproduce issues, and enhance product quality using real-time customer insights.
Managed end-to-end lifecycle activities including platform migrations, infrastructure upgrades, certificate renewals, and integrations (Identity, API, Messaging).
Established operational excellence and governance by designing service support models, leading Early Life Support (ELS) and post-launch stabilization, delivering KPI reporting, and ensuring seamless transition from project to service management.
Product: Secure Net - Classic, Converged & Home Wifi Protect
Product Description: The all-in-one digital security service that helps keep you and your family safe online when using the Vodafone (Mobile and Broadband) network. Get alerts if your personal information shows up anywhere it shouldn't, whilst we find and block malicious content across all your devices using.
Clients: Vodafone OpCos - Spain, Italy, UK, Ireland, Greece, Turkey, Germany, Portugal, Romania
Role & Location: Service Manager for Lifecycle and Operations at Düsseldorf, Germany
Worked with/on: ITSM Remedy, Jira, Confluence, Splunk, Dynatrace, Tableau, Mongo DB, Google Analytics, App Follow
Christian Wonneberger
Project Manager, Interim Manager, Application Manager
Last position:
Software Engineer, cross-platform Application Manager at International major bank
- Creating interfaces between the legacy platform and the new container solution
- Coordinating required contributions from line units
- Moderating regular status meetings with the software vendor
- Minimally invasive conversion of TWS scheduling from the old to the new platform
- Environment: IBM Mainframe, DB2, CICS, MQ, Red Hat Linux, Oracle, Kubernetes, Kafka, Helm, GitLab, Jenkins
Victor Venegas Mendoza
Founder and Independent Business Consultant
Last position:
Founder and Independent Business Consultant at Tech Sphere Consulting
- Founded technology consulting practice delivering business strategy & operations, digital transformation, and enterprise tech & innovation services to telecommunications, cybersecurity, and IT enterprise clients, leveraging 15+ years of Fortune 500 sector expertise
- Developing digital transformation and modernization strategies for legacy system optimization, cloud-native implementations, and operational process enhancement using proven PRINCE2 and agile methodologies
- Building consulting frameworks for project & product management, portfolio governance, and business coaching services while establishing initial client relationships in EMEA markets
Alexander Rautzenberg
IT Consultant
Last position:
Business Analyst at Financial Services Provider Landesbank
The Helaba ATLAS project aims to modernize core systems and make them future-proof. As part of the subproject, the existing legacy system for international payments is being replaced by a modern web-based application.
- Analysis of functional and technical requirements
- Analysis and optimization of business processes
- Process modeling
- Preparation and facilitation of workshops
- Defining project scope and prioritizing requirements
- Business process management (analysis, modeling, and optimization)
- Specification of user stories
- Designing business and authorization concepts
- Testing and acceptance
- Designing mockups in Figma
- Creating the UI/UX style guide for web applications Approach: Scrum (agile) Technologies: Jira, Confluence, MS Teams, Conceptboard, Java, Vaadin, Figma
Wolfgang Schenk
CIO / CDO / Project Manager AI Academy / Auditor of Operational Processes / Product Owner MS365
Last position:
CIO / CDO / Project Manager AI Academy / Auditor of Operational Processes / Product Owner MS365 at F&P Executive Solutions AG
- Digitalization of accounting, signature/approval, and onboarding processes
- Restructuring of the IT department
- Introduction of a digital sales tool
- Implementation of an AI webinar series
- Introduction and optimization of information security
- Administration and optimization of the MS Office 365 environment
Orhan Yazar
SAP Senior Consultant OTC/P2P/EWM/LE/CS/PS/GTS, C4C-Cloud (Sales, Services, E-Commerce)
Last position:
SAP Senior Consultant OTC/P2P/EWM/LE/CS/PS/GTS, C4C-Cloud (Sales, Services, E-Commerce) at High-Technologie
- SAP S/4HANA, OTC, 2nd & 3rd level support, project implementation of S/4HANA Cloud Private Sales & Services
- SAP SCM/OTC/P2P/LE/CS/PS, S/4HANA Private Cloud (Sales, Services), CPI, SAP Business Technology Platform (BTP), EDI, IDoc, ABAP, user exits, SAP Activate, ITIL, SAP Cloud ALM
- Support and consulting for integration of SAP ECC into new business areas in SAP S/4HANA
- Decommissioning legacy systems and implementation of the new harmonized SAP S/4HANA landscape
- Process optimization in SAP S/4HANA and support for daily requests from business users and key users
- Project implementation of S/4HANA Private Cloud Sales & Services
- Responsibility for the SCM stream within the global template
- Process design with Signavio and creation of Business Process Documents (BPD)
- Creation of functional design specifications (FS, TS) including interface design and WRICEF objects
- Ensuring integration of PTP with FI/CO, O2C and EWM through SAP customizing
- Migration from SAP ECC to SAP S/4HANA Private Cloud to replace legacy systems and implement a harmonized system landscape
- SAP BTP & CPI: extension of Cloud Platform Integration (CPI), integration of PTP with FI/CO, O2C and EWM, optimization of cloud-based services
- Analysis and evaluation of existing SCM processes in the SAP S/4HANA Private Cloud environment
- Design of integrated solutions in OTC, P2P, EWM, LE and PP including forecasting and capacity planning
- Extension of transportation processes in SAP TM and SAP LE-TRA to support multimodal transports focusing on rail freight and integration of external rail logistics providers via EDI (VDA, EDIFACT)
- Consulting on further migration to SAP S/4HANA Supply Chain
- Functional consulting on developed supply chain processes
- Management of SAP CCS processes for contract types and bonus agreements
- Execution and maintenance of distributions and settlement keys
- Support for integration of transfer rules into the CCS model
- Documentation of CCS process changes for traceability and compliance
- Customizing and optimization in OTC: condition maintenance for pricing, materials, freight, customers, price & material groups; extension of sales document types, item categories, credit memos, down payments and prepayments with pricing procedure, condition types, access sequences, condition tables, condition records, billing types, invoice types, item categories, sales document types, reconciliation accounts, tax accounts; integration with FI/CO for accounting and financial closing; bonus settlements; delivery process optimization; configuration of delivery schedule types with account determination; creation of schedule line categories for delivery schedules; maintenance of schedule lines for delivery schedule types; schedule line determination settings such as order date, delivery date, availability check rules, returns etc.
- Customizing and optimization in P2P: purchase requisitions, purchase orders, document types (reason codes for ordering, rejection and blocking), scheduling agreements and stock transfer schedules; maintenance of material master and vendor master; payment terms; Incoterms; purchasing groups; purchase prices; quota agreements; contracts; purchasing info records; release procedures (characteristics, classes and release strategies); message control; maintenance of vendor master data; assignment of purchasing info records to materials and vendors; configuration of vendor evaluation with weightings; execution and adjustment of material requirements planning processes; creation of detailed functional specifications for P2P processes such as goods receipt (MIGO), goods issue, purchase requisitions and orders; ensuring data quality and master data maintenance in tables such as MARA, LFA1 and LFB1 etc.
- SAP Fiori: extension and customizing of Fiori apps to improve usability and efficiency; implementation of analytical Fiori apps to monitor KPIs and processes; workflow optimization and UI adaptations for enhanced user experience in SAP S/4HANA Private Cloud
- Process modeling in Signavio; optimization and documentation of business processes; workshops and training on process modeling
- 2nd & 3rd level support in OTC, P2P, CS, PS modules (SCM): incident and change tickets; processing, resolution and documentation of SAP user requests; feasibility analysis for change requests; process optimization; service management with SAP CS; Cloud for Customer (C4C) for modern customer service processes; migration of SAP CS to S/4HANA Field Service Management (FSM); use of embedded analytics for service processes
- Customizing, testing, documentation, training; ensuring integration and collaboration between O2C, P2P and FI/CO modules for supply chain optimization; feasibility analysis; effort estimation; debugging; programming; IDoc and EDI monitoring etc.
- 2nd & 3rd level support in C4C Sales and Services: opportunities, surveys, user creation and authorizations; extension of Business Technology Platform; enhancement of CPI interface; customization of customer and material master data; orders; quotations; equipment; service notifications; surveys; tasks; PS orders; integration of PTP with FI/CO, O2C and EWM; ensuring integration and maintenance of MRP processes etc.
- Responsibility for process analysis and design in export processing, Intrastat and customs management in compliance with international trade regulations (e.g. export control, preference agreements, dual-use)
- Integration and optimization of Intrastat reporting in SAP SD including maintenance of statistical commodity codes, country of origin, tariff codes etc.
- Customizing in SAP SD foreign trade (SD-FT/FTT) for customs-relevant fields and processes
- Coordination and preparation for integration with SAP GTS, including ATLAS reporting, embargo checks, export control and tariff determination
- Collaboration with customs authorities and logistics providers on export declarations and approval processes
- Creation of test cases for customs processes, export documents, commercial invoices, export declarations etc.
- MDG (Master Data Governance): data quality and maintenance of master data in relevant tables (e.g. MARA, LFA1, LFB1); change requests for master data maintenance in O2C/P2P
- SAP S/4HANA migration: support for migration from SAP R/3 to SAP S/4HANA, including data migration, process optimization and system harmonization; support for global rollouts for subsidiaries in multiple countries; experience in developing SAP templates for global implementations
- ABAP: development and optimization of programs to extend functionalities in O2C and P2P modules; debugging and troubleshooting; customization and enhancement of user exits for customer-specific requirements; IDoc and EDI monitoring
Thomas Weidauer
Senior Project Manager
Last position:
Senior Project Manager at Siemens / Innomotics
- Carve-out of HR, SuccessFactors, PeopleHub, Concur, RLP and interface systems to an external international service provider
Rakesh Lakhani
Multi Domain Expert IT Infrastructure
Last position:
Multi Domain Expert IT Infrastructure at Speira GmbH
- Development and implementation of multi-domain infrastructure strategies to optimize system performance in OT and IT.
- Design of security concepts for multi-domain infrastructures, including IT security management.
- Oversight of incident management, problem management, and change management.
- Managing the entire lifecycle of a strategic project, including planning, execution, delivery, and stabilization.
- Supporting IT governance, IT architecture, and risk management.
- Conducting workshops on IT security and infrastructure.
Discover over 15,000 top freelancers
ITIL Foundation statistics
Aggregated from the professional profiles of matched freelancers.
Experience
21 years
Position duration
2.2 years
Positions per freelancer
16
Top business areas
Information Technology, Operations, Project Management
Top industries
Information Technology, Professional Services, Banking and Finance
Certification focus areas
Information Technology, Project Management, Operations
Bachelor's degree or higher
86%
Master's degree or higher
43%
Doctorate
5%
Certifications per freelancer
8
Most common languages
German, English, French
Speak two or more languages
96%
Daily Rate Distribution
The chart shows how the daily rates of freelancers holding this certification are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Average rates for ITIL Foundation & Seniority distribution
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Frequently Asked Questions
Need more info? We have all the details about FRATCH
ITIL Foundation proves that the freelancer understands the basics of IT service management and can work with common ITIL language and practices. It is a foundation-level signal, so it is most useful for checking process awareness, not deep specialist mastery. Companies use it as a quick indicator that the person can fit into an ITSM environment without a long ramp-up.
In practice, many people use ITIL Foundation to refer to the current entry-level ITIL certification, which is commonly known as ITIL 4 Foundation. The older ITIL Foundation versions followed earlier ITIL editions, but the current focus is on the modern service value system and service management practices. If you see ITIL Foundation on a profile, check which version the freelancer studied if the framework version matters to your team.
ITIL Foundation is a good fit for people who work in or around IT support, service desks, operations, change coordination, or service management. It also helps project staff, analysts, and consultants who need to speak the same process language as an IT service organization. If your work touches incidents, requests, changes, or service levels, the certification is usually relevant.
Preparing for ITIL Foundation usually means learning the main ITIL concepts, the purpose of the core practices, and how they connect in real service work. The exam is based on understanding rather than memorizing deep technical detail, so clear reading and practical examples help most. Many candidates prepare with official course material, self-study, or practice questions, then focus on how the framework applies in day-to-day operations.
ITIL Foundation is designed as an entry point, so it is often taken without formal prerequisites. That makes it accessible for people moving into IT service management from support, operations, or project work. A basic familiarity with how IT services are delivered is helpful, but not mandatory.
ITIL Foundation gives the shared base vocabulary and framework overview. Higher ITIL certifications usually go deeper into specific practices, roles, or advanced service management topics. If a company needs broad awareness and process alignment, Foundation may be enough; if it needs specialist leadership or design capability, it should look for a more advanced level too.
The current ITIL Foundation certification is typically maintained through the rules set by the issuing body for the active ITIL scheme. Renewal requirements can change as the certification program evolves, so professionals should check the current guidance before assuming the certificate stays valid automatically. Companies should verify that a holder’s status is current when the certification is important for a regulated or client-facing role.
In Dusseldorf, ITIL Foundation is most useful in support, service management, and transformation work where teams need a common process language. It helps in local or hybrid teams when some collaboration happens on site and some happens remotely, especially if the freelancer must interact with German-speaking stakeholders or international service teams. The certification is less about location and more about the ability to work inside a structured service environment.
The average hourly rate for freelancers with ITIL Foundation in Dusseldorf is 119 €, which corresponds to a daily rate of about 950 € based on an 8-hour working day.
Of the freelancers with ITIL Foundation in Dusseldorf, 86% hold at least a Bachelor's degree, 43% hold at least a Master's degree, and 5% hold a doctorate.
On average, freelancers with ITIL Foundation in Dusseldorf have 21 years of professional experience, with a single engagement typically lasting around 2.2 years.
The most common languages among freelancers with ITIL Foundation in Dusseldorf are German (100%), English (93%), and French (26%).
The most common industries among freelancers with ITIL Foundation in Dusseldorf are Information Technology (96%), Professional Services (74%), and Banking and Finance (52%).
The most common business areas among freelancers with ITIL Foundation in Dusseldorf are Information Technology (100%), Operations (93%), and Project Management (93%).
FRATCH ITIL Foundation main locations
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
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