Hire proven ITIL Foundation professionals in Berlin, matched in minutes from 15,000 CVs with the power of AI.
ITIL Foundation supports practical service management work: incident handling, change control, service requests, and a shared language between IT, operations, and business teams. Find vetted freelancers in Berlin who know how to apply the framework in real delivery, remote or on site, with fast and precise matching.
About the certification
What it proves
ITIL Foundation is the entry-level certification for the ITIL service management framework from PeopleCert, formerly linked with AXELOS. It shows that a professional understands the core ideas behind modern IT service management and can work with a common service vocabulary.
- Service value and why IT exists to create value
- The service lifecycle and how practices connect
- Basic incident, request, change, and problem handling
- The idea of continual improvement and practical service thinking
Typical profiles
Freelancers with ITIL Foundation often work in IT support, service desk, operations, transition, or process improvement roles. They are useful when a company wants someone who can bridge technical teams and business stakeholders without losing control of the process.
In Berlin, this matters in larger enterprise environments, shared service teams, and projects that involve mixed local and international collaboration. Many holders work comfortably in English, while German can help in day-to-day coordination.
Core knowledge
ITIL Foundation is not about memorizing theory alone. It validates that the professional can apply a simple, consistent approach to service work and understand where tools, roles, and processes fit.
- Service management concepts and terminology
- Key practices such as incident, change, and problem management
- Service desk and operational coordination
- Continual improvement and basic governance
- Working with service metrics and customer expectations
What companies get
A freelancer with ITIL Foundation is often a safer choice for roles that need structure, clear handovers, and predictable service behavior. The certification helps signal that the person understands how to reduce noise, support stability, and keep work aligned with business needs.
It is especially relevant when a project touches internal IT services, outsourcing, managed services, support models, or process documentation. Companies use it to find people who can contribute from day one without needing a long introduction to service management basics.
Preparation and level
ITIL Foundation is designed for newcomers and professionals who want a shared baseline, not deep specialization. Preparation usually covers the ITIL service management model, the purpose of the main practices, and how teams should work together across the service chain.
The certification is a common first step before more advanced ITIL paths. It suits service desk staff, process owners, junior managers, analysts, and freelancers who support IT operations or transformation work.
Local hiring fit
For Berlin projects, ITIL Foundation is often most useful when a team needs a freelancer who can join quickly and work within an existing service environment. It fits both remote and hybrid setups, especially when delivery depends on clear ticket flow, escalations, and coordination across teams.
If you see ITIL Foundation on a profile, you can expect service-management fluency, practical process awareness, and a focus on keeping IT work organized.
Meet FRATCH ITIL Foundation
Andreas Rühl
Principal Consultant Information Security
Last position:
Freelance Information Security Consultant at A-R-C Andreas Rühl Consulting
Development and implementation of tailored information security strategies
Introduction and further development of ISMS according to ISO 27001, BSI Baseline Protection, and other standards
Risk management and creation of security concepts
Consulting for KRITIS, PCI DSS, TISAX, and VdS 3473/10000
Building and improving security organizations
Creation and implementation of guidelines, policies, work instructions, and process descriptions
Audit support and certification preparation
Conducting training sessions, workshops, and awareness campaigns
Selection and consulting for the introduction of IT security solutions such as SIEM, DLP, IDS/IPS, firewalls, and encryption technologies
Conducting penetration tests and vulnerability analyses
Consulting on the selection, integration, and management of security architectures in complex IT environments
Consulting on ITSM and managed security services and SOC
Leading and managing complex projects to improve information security
Process analysis, optimization, and management according to ITIL, ISO 27001, and cybernetics
Introduction and quality assurance of management, documentation, and knowledge management systems
Support in meeting regulatory information security requirements (e.g. GDPR, HIPAA, SOX, GMP, KRITIS)
Development and implementation of risk analysis procedures
Organization of initial response, forensic investigations, and organizational measures in security incidents
Design and delivery of focused workshops on topics such as ISMS, IT risks, and current threat scenarios
Awareness campaigns to promote a security culture in companies
Special training on ISO 27001, BSI Baseline Protection, KRITIS, and other relevant standards
Simulations and exercises to prepare for information security incidents
Interim management for leading information security projects or IT security organizations
Taking on the role of an external CISO (Chief Information Security Officer)
Support in developing and implementing IT security and business strategies
Coaching and mentoring of managers in information security
Building and leading security departments as well as recruiting and qualifying employees
Temporary assumption of management responsibility in critical situations
Piet Quade
Managing Partner
Last position:
IT Project Manager at no release
Industry: Publishing, media Project management for the concept of a RAG-based archive access solution: a secure on-prem or hybrid compute architecture for LLM and embedding operations, pipeline for transcription and automatic tagging, semantic search across audio and video archives. Use case evaluation and make-or-buy together with editorial team, archive, and legal department, taking into account copyright, broadcasting law, and the AI Act. Differentiator: practical LLM infrastructure experience from two own productive platforms combined with C-level program management in regulated industries.
Anshita Srivastava
Data & Analytics Professional
Last position:
Business Intelligence Developer and Data Analyst at Deloitte Consulting
Specialize in turning complex data from diverse environments into actionable business value through compelling visual storytelling. I am an expert in generating actionable insights and presenting recommendations to business stakeholders. My technical proficiency in SQL, Python, and leading data visualization tools like Tableau and Power BI allows me to deliver a new generation of self-service tools and analytics services.
- Data Visualization & Storytelling: Created impactful data visualizations and dashboards in Tableau and Power BI, effectively communicating findings and presenting actionable recommendations to C-suite stakeholders and business leaders.
- Stakeholder Management: Built effective working relationships with key business stakeholders, data engineers, and other partners to achieve common data-driven goals and targets.
- Insights & Recommendations: Generated actionable insights from complex data analysis for funnel conversion, marketing performance, and ROI, directly influencing business performance and strategy.
- Data Collaboration & Empowerment: Worked closely with cross-functional teams to support the ongoing data needs of internal partners, helping to optimize internal data processes and workflows.
- BI & Data Expertise: Applied extensive experience in data modeling, data collection, data mining, and analysis to deliver end-to-end analytical solutions from stakeholder discovery to production.
Julius Herrera Glomm
Freelancer
Last position:
Freelancer at Freelancer — Pharma Industry
- Led migration to GCP using Terraform, GKE, and GitOps, improving deployment consistency and scalability
- Implemented Datadog observability stack via Terraform and datadog-operator
- Established automated end-to-end tests and on-call processes, improving incident response and service reliability
- Migrated from NGINX Ingress Controller to Kubernetes Gateway API (NGINX Gateway Fabric)
- Migrated stateful services (PostgreSQL and Redis) to GCP, improving scalability and operational reliability
Steffen Schink
Freelance Strategy Consultant & Interim Manager
Last position:
Freelance Strategy Consultant & Interim Manager at Freelancer
- Accelerated merchant onboarding and KYC process, rolled out new merchant contracts, and managed an upstream merger at a payment service provider
- Developed and interim-managed procurement processes to defend and pass on supplier price increases at an automotive supplier
- Supported the in-house consulting team of a trade fair organizer on organization and process development topics (hiring, customer inquiries) across functions
- PMO for software testing for an eMobility service provider on behalf of an OEM
- Created a growth strategy and served as interim PMO for the first 100 days of post-merger integration at a landscaping and garden services group
- Conducted commercial due diligence for a mobile sanitation provider
- Designed and implemented quality assurance and customer support processes to prepare for the launch of a media corporate startup
- Interim PMO to build COVID-19 testing capabilities and capacity for a TIC group (including materials, staff, facilities, software, legal)
- Designed a new budgeting and approval process with clear steps, responsibilities, and thresholds for a health education scale-up
- PMO for DB1 and OPEX improvement at a fitness scale-up through product and pricing adjustments and a concept for building in-house consulting
Sandra Weber
Digitalization of property management companies
Last position:
Lecturer in Digital Transformation at FOM University of Applied Sciences
- Teaching knowledge about modern technologies
- Interactive teaching using tools such as miro
Alexandro Lahmann
Senior Project Manager - RIS & PACS Replacement
Last position:
Senior Project Manager - RIS & PACS Replacement
- Replacement of a RIS and PACS system in combination with three different software solutions, with a focus on redesigning and further developing existing processes.
- Ensuring the interaction of the individual solutions and their integration into one overall solution to provide optimal support for medical staff in their daily work.
- Overall project management including coordination of three service providers.
- Use of technologies and solutions such as RIS, PACS, Smart Reporting, and Artificial Intelligence.
- Leading the RIS & PACS replacement in a hospital.
- Support with the communication strategy.
- Coordination of external and internal resources.
- Stakeholder management.
- Steering of steering committees.
Alexander Vitanyi
Product Owner
Last position:
Product Owner at FI-TS
- Rebuilding an existing cloud solution with Kubernetes, Terraform, Ansible, Prometheus, Grafana, GitLab, Argo CD and PostgreSQL
- Coordinating and managing external partners and service providers
- Ensuring service delivery on time and on budget with budget responsibility
- Integrating the cloud solution with external public clouds (AWS)
- Setting up and defining processes and workflows in Jira and Confluence
- Product management of software development for automation and self-service in CI/CD DevOps mode
- Agile software development with Kanban and Scrum in various development teams
- Single point of contact for key customers in respective projects
- Creating and aligning the product backlog with stakeholders from sales, architecture, development teams, marketing, management and customers
- Migrating existing customers to the AWS cloud as product owner
- Creating and aligning a product roadmap with internal and external stakeholders
Norbert Steinhauser
Customer Journey Lead and Product Owner
Last position:
Customer Journey Lead and Product Owner at Deutsche Glasfaser
Led the customer journey for all products to implement them in target systems (Salesforce, Mulesoft, and ServiceNow)
Served as Product Owner for integrations, process mapping, and data protection on TMF standard APIs
Built the end-to-end customer journey in close collaboration with the respective business units, adhering to the out-of-the-box philosophy
Mapped legacy and technical migration portfolios
Martina Rohr
Communication Consultant
Last position:
Communication Consultant at Freelance
- Workshop/Training concepts and facilitation
- Team and capability building
- (Digital) strategy, innovation, process, marketing, content
- Consumer research
- Content strategy and partnerships
Paul Karnowka
Program Manager – Multi-Project Operational Stabilization (Operational Excellence)
Last position:
Program Manager – Multi-Project Operational Stabilization (Operational Excellence) at ITDZ - IT Dienstleistungszentrum Berlin
- Overall leadership of multiple strategic operations projects focused on workplace services, SLA framework, access management, certificate management, e-learning, backup & recovery, test management, and capacity management, as well as implementing system monitoring and feasibility studies for a 24x7 operation, partly including ServiceNow implementation
- Development of various ServiceNow operating concepts related to training, permissions, and emergency management as part of a new cloud-hosting initiative for the ServiceNow platform
- Board reporting and leading steering committees within the framework of corporate strategic objectives, as well as establishing new balanced scorecards to measure KPIs for optimization-driven project results
Sebastian Striebig
Group Product Manager – Digital Platform Discovery
Last position:
Group Product Manager – Digital Platform Discovery at SPREAD.AI
- Developed and implemented organization-wide discovery framework based on Ulwick’s Outcome-Driven Innovation; enabled 7 Product Owners to systematically identify and quantify unrealized value through shared outcome language and opportunity scoring methodology
- Transformed Product Owner role from backlog clerks to strategic experimenters; established dedicated time budget for autonomous hypothesis testing and discovery activities
- Rebuilt customer journey maps to start at actual user need (tool selection phase) instead of platform entry point; eliminated manual data aggregation work previously done by project teams
- Implemented OKR framework across 4 product teams; defined quarterly objectives with measurable key results (e.g., 40% reduction in manual integration effort, self-service adoption increase)
- Unified 3 separate platform roadmaps through cross-team dependency mapping and shared service agreements
- Supported enterprise sales cycle with ROI modeling and technical due diligence for automotive and defense customers
Heiko Krain
SAP Development, Adobe Form Development
Last position:
SAP development, Adobe form development at Arvato SE
- conversion of a function-group-based Adobe Interactive Forms framework to an object-oriented Adobe framework for documents in transport/logistics and dunning (FI)
- Adobe Lifecycle Designer 11.0.1 for SAP
- creating new and troubleshooting existing forms, function modules, programs, classes, and methods
- maintaining Smart Forms
- document printing, email sending, and file archiving
- message control for deliveries, orders, invoices, proforma invoices, and transports
- ticket system: Jira
- communication: Microsoft Teams
- migrating customers to a new SAP framework
- handling incident and change request tickets
- software: SAP ERP 6.0, SAP_ABA 7.5G, S4CORE 1.05
Kateryna Myronenko
Global Product Owner - Digital Solutions
Last position:
Global Product Owner - Digital Solutions at DB Schenker AG
- Led the global ServiceNow HRSD implementation across APAC, Europe, and the Americas, achieving 1.8% agent users supporting 98.2% of employees globally at the intersection of business and IT.
- Owned the product health, backlog, and lifecycle of the HRSD solution, serving 41K+ active users across 30+ locations worldwide.
- Managed business and IT stakeholder alignment for regional rollouts, ensuring successful advancement of digital transformation initiatives.
- Defined and prioritized technical and business requirements to enable scalable and efficient HR processes.
- Co-led Scrum sprint planning and bi-weekly release management, ensuring continuous increment delivery and quality.
- Drove continuous improvement and digital transformation of global HR operations in line with local legal requirements and budgets, including works council approvals and tailored communication and engagement plans to secure global adoption.
- Tools: ServiceNow, SAP SF, JIRA, Tableau, Power BI, Miro, Figma, Confluence, Asana.
- Domains & Skills: Digital Transformation, Product Delivery, Project & Change Management, HR Tech, Product Ownership, Agile Delivery, Stakeholder Management, UX/Data Insights.
Jorge Pérez Suárez
Software Engineer – AWS and Kubernetes Specialist
Last position:
Software Engineer – AWS and Kubernetes Specialist at Citti
- Creation, maintenance and hardening of Kubernetes clusters employing Ansible and ArgoCD
- Keywords: Ansible, AWX, Kubernetes, NetApp, Prometheus, CI/CD ArgoCD, SSO, Fluent-bit, HAProxy, Calico, Keycloak, oauth2-proxy, SealedSecrets, kubeseal, Aqua kube-bench, CIS-Benchmarks, Aqua Trivy operator
Discover over 15,000 top freelancers
ITIL Foundation statistics
Typical experience
21 years
Average project duration
2.5 years
Certifications per freelancer
7
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Professional Services, Banking and Finance
Most common languages
German, English, Spanish
Bachelor's degree or higher
97%
Master's degree or higher
61%
Doctorate
6%
Salary / Daily Rate Distribution
The chart shows how the daily rates of freelancers holding this certification are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Average rates for ITIL Foundation & Seniority distribution
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Frequently Asked Questions
Need more info? We have all the details about FRATCH
ITIL Foundation validates a shared understanding of the ITIL service management framework. It shows that the professional knows the main concepts, common practices, and the logic behind delivering IT services in a structured way. It is a foundation-level credential, so it confirms breadth rather than deep specialization.
ITIL Foundation is the starting point. It gives the common language and the basic service management model, while the higher ITIL tracks go much deeper into practical leadership, value streams, and strategic decisions. A holder of the foundation certificate may understand the framework well, but not necessarily have advanced implementation experience.
ITIL Foundation is a good fit for service desk specialists, IT operations staff, process coordinators, change and incident managers, support leads, and consultants who work with service management. It is also useful for freelancers who move between clients and need a reliable baseline for how IT services are organized. Companies often look for it when the work depends on clear coordination and stable service delivery.
Preparing for ITIL Foundation usually means learning the ITIL service value system, the key practices, and the purpose of service management in practical terms. The focus is on understanding how services flow from demand to value, and how teams handle incidents, requests, changes, and improvement work. Most candidates benefit from reading the framework carefully and working through real service scenarios.
ITIL Foundation is intended as an entry-level certification, so it is usually open to people without formal prerequisites. That makes it accessible for early-career professionals as well as experienced staff who want a common service management baseline. Some practical IT support or operations experience helps, but it is not required to start.
ITIL Foundation is part of the current ITIL certification scheme from PeopleCert. In practice, professionals should keep their knowledge current as the framework and supporting guidance evolve, and many organizations expect ongoing learning rather than relying on the certificate alone. If you are hiring, focus on how recently the freelancer has used ITIL ideas in real work, not just on the certificate name.
ITIL Foundation matters most in IT service management, support transformation, service desk improvement, outsourced operations, and transition projects where clear process discipline is important. It is also useful in regulated or complex environments where teams need reliable incident, change, and request handling. In Berlin, it can be especially relevant for cross-functional work in international teams and larger enterprise settings.
Yes. ITIL Foundation is useful in Berlin when a company wants a freelancer who can work in structured IT environments and communicate well across technical and business teams. It can be a strong signal for both remote collaboration and on-site coordination, especially when process clarity matters.
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Philipp Thomaschewski
FRATCH CEO
