
ITIL Foundation
professionals in Berlin, matched in minutes from 15,000 CVs with the power of AI.ITIL Foundation supports practical service management work: incident handling, change control, service requests, and a shared language between IT, operations, and business teams. Find vetted freelancers in Berlin who know how to apply the framework in real delivery, remote or on site, with fast and precise matching.
Meet FRATCH ITIL Foundation in Berlin
Paul K.
Last position:
Program Manager – Multi-Project Operational Stabilization (Operational Excellence) at ITDZ - IT Service Center Berlin
- Overall leadership of several strategic operations projects focusing on Workplace Services, SLA Framework, access management, certificate management, e-learning, backup & recovery, test management, and capacity management, as well as the introduction of system monitoring and feasibility studies for 24x7 operations, in some cases including implementation in ServiceNow
- Creation of various ServiceNow operating concepts covering training, access rights, and emergency management as part of a new cloud hosting initiative for the ServiceNow platform
- Executive board reports and leadership of steering committees as part of company-wide strategic objectives, as well as the establishment of new balanced scorecards for measuring KPIs related to optimization-driven project results
Andreas R.
Last position:
Freelance Consultant for Information Security at A-R-C Andreas Rühl Consulting
Development and implementation of tailored information security strategies
Introduction and further development of ISMS according to ISO 27001, BSI baseline protection, and other standards
Risk management and creation of security concepts
Consulting for KRITIS, PCI DSS, TISAX, and VdS 3473/10000
Building and improving security organizations
Creation and implementation of guidelines, policies, work instructions, and process descriptions
Audit support and certification preparation
Conducting trainings, workshops, and awareness campaigns
Selection and consulting on the introduction of IT security solutions such as SIEM, DLP, IDS/IPS, firewalls, and encryption technologies
Conducting penetration tests and vulnerability analyses
Consulting on the selection, integration, and management of security architectures in complex IT environments
Consulting on ITSM and managed security services and SOC
Leading and managing complex projects to improve information security
Process analysis, optimization, and management according to ITIL, ISO 27001, and cybernetics
Introduction and quality assurance of management, documentation, and knowledge management systems
Support in complying with regulatory information security requirements (e.g. GDPR, HIPAA, SOX, GMP, KRITIS)
Development and implementation of risk analysis procedures
Organizing initial response, forensic investigations, and organizational measures in the event of security incidents
Designing and running targeted workshops on topics such as ISMS, IT risks, and current threat scenarios
Awareness campaigns to promote security culture in companies
Special trainings on ISO 27001, BSI baseline protection, KRITIS, and other relevant standards
Simulations and exercises to prepare for information security incidents
Interim management for leading information security projects or IT security organizations
Taking on the role of an external CISO (Chief Information Security Officer)
Support in developing and implementing IT security and corporate strategies
Coaching and mentoring of managers in the field of information security
Building and leading security departments as well as recruiting and qualifying employees
Temporary assumption of management responsibility in critical situations
Hubertus S.
Last position:
Senior Product Manager AI
Workflow-automation SaaS for operations teams (Berlin, 120 people); full-time freelance engagement reporting to the CEO: an initial 12-month interim mandate, extended twice through the AI build-out; owned product for one squad and coached the other product managers on process.
- Led generative AI (LLM) integration into the core product: from LLM-powered steps to natural-language workflow authoring and step-level automation suggestions, plus AI-managed dynamic workflows, shipped behind eval gates with human-in-the-loop fallbacks: AI-drafted workflows grew to 31% of all new workflows, and median time-to-first-workflow fell from 3 days to 4 hours.
- Packaged the AI capabilities as a usage-based add-on priced on executed automation steps, working with sales and marketing on positioning: ~€800K added ARR in the first year, and adopting accounts churned 1.8 pp less.
- Owned the roadmap end to end: replaced feature-request-driven quarterly planning with an outcome-based rolling roadmap built on quarterly bets and explicit kill criteria, presented monthly to the executive team and quarterly to the board.
- Rebuilt the product-management operating system: weekly customer-discovery cadence incl. workshop facilitation, RFC/decision-doc reviews and a single quarterly metrics narrative; coached four product managers, one promoted to senior during the engagement.
- Closed the engagement as scoped: hired and onboarded the permanent VP Product, handed over the process playbook and roadmap, and exited on schedule in June 2026.
Julius H.
Last position:
Freelancer at Freelancer — Pharma Industry
- Led migration to GCP using Terraform, GKE, and GitOps, improving deployment consistency and scalability
- Implemented Datadog observability stack via Terraform and datadog-operator
- Established automated end-to-end tests and on-call processes, improving incident response and service reliability
- Migrated from NGINX Ingress Controller to Kubernetes Gateway API (NGINX Gateway Fabric)
- Migrated stateful services (PostgreSQL and Redis) to GCP, improving scalability and operational reliability
Jorge P.
Last position:
Software Engineer – AWS and Kubernetes Specialist at Citti
- Creation, maintenance and hardening of Kubernetes clusters employing Ansible and ArgoCD
- Keywords: Ansible, AWX, Kubernetes, NetApp, Prometheus, CI/CD ArgoCD, SSO, Fluent-bit, HAProxy, Calico, Keycloak, oauth2-proxy, SealedSecrets, kubeseal, Aqua kube-bench, CIS-Benchmarks, Aqua Trivy operator
Roman P.
Last position:
Product Management Consultant at Self-employed/Freelancer
Helping product organizations to grow and scale business by creating digital products customers love.
- Built an MVP and launched a new business line of long-term e-scooters rental at Nordic and German markets for TIER Mobility.
- Reorganized and led product team; launched and scaled deposit warranty service; improved subscription pricing performance; smoothly handed over duties to hired PMs for ImmobilienScout24.
- Ideated and launched Marketplace product for the biggest telehealth service in the US; discovered and validated multiple Marketplace addons; launched live interpreter and whiteboarding services for major medical institutions for Doxy.me.
- Established the growth framework and processes in a Series A B2B Fintech start-up for VAI Trade.
Anshita S.
Last position:
Business Intelligence Developer and Data Analyst at Deloitte Consulting
Specialize in turning complex data from diverse environments into actionable business value through compelling visual storytelling. I am an expert in generating actionable insights and presenting recommendations to business stakeholders. My technical proficiency in SQL, Python, and leading data visualization tools like Tableau and Power BI allows me to deliver a new generation of self-service tools and analytics services.
- Data Visualization & Storytelling: Created impactful data visualizations and dashboards in Tableau and Power BI, effectively communicating findings and presenting actionable recommendations to C-suite stakeholders and business leaders.
- Stakeholder Management: Built effective working relationships with key business stakeholders, data engineers, and other partners to achieve common data-driven goals and targets.
- Insights & Recommendations: Generated actionable insights from complex data analysis for funnel conversion, marketing performance, and ROI, directly influencing business performance and strategy.
- Data Collaboration & Empowerment: Worked closely with cross-functional teams to support the ongoing data needs of internal partners, helping to optimize internal data processes and workflows.
- BI & Data Expertise: Applied extensive experience in data modeling, data collection, data mining, and analysis to deliver end-to-end analytical solutions from stakeholder discovery to production.
Sandra W.
Last position:
Lecturer in Digital Transformation at FOM University of Applied Sciences
- Teaching knowledge about modern technologies
- Interactive teaching using tools such as miro
Alexandro L.
Last position:
Senior Project Manager - RIS & PACS Replacement
- Replacement of a RIS and PACS system in combination with three different software solutions, with a focus on redesigning and further developing existing processes.
- Ensuring the interaction of the individual solutions and their integration into one overall solution to provide optimal support for medical staff in their daily work.
- Overall project management including coordination of three service providers.
- Use of technologies and solutions such as RIS, PACS, Smart Reporting, and Artificial Intelligence.
- Leading the RIS & PACS replacement in a hospital.
- Support with the communication strategy.
- Coordination of external and internal resources.
- Stakeholder management.
- Steering of steering committees.
Daria B.
Last position:
Senior Consultant Strategy, Risk & Resilience Management at Antharas
- Creating guidelines
- Conducting Business Impact Analyses (BIA), assessing risks, and identifying time-critical business processes
- Process management
- Creating emergency plans and crisis management plans, including cyber response and IT emergency plans with special consideration of a cyberattack
- Conducting awareness trainings
- Planning and carrying out tests and exercises
- Developing tailor-made solutions to reduce risks and ensure business continuity
Can K.
Last position:
DevOps Specialist at Eviden Germany GmbH
Manage the development release and update process for a digitized nationwide trade register project "AuRegis".
Support software in Kubernetes/OpenShift environments, configure management with Kustomize, and implement CI/CD pipelines using Jenkins/GitLab, SonarQube, ArgoCD, and Azure.
Oversee system release of microservice architecture.
Build the CI/CD stack from scratch with GitLab CI, integrating integration tests, dependency checks, and security measures.
Automate deployment onto OpenShift using Kustomize.
Set up infrastructure components for development, code review, and code quality analysis including SonarQube.
Integrate GitOps tools such as Kustomize and ArgoCD, using both Azure and private cloud for sensitive data handling.
Develop Python scripts in Jenkins for cryptostore configuration and system packaging of products and microservices into deployable units.
Automate delivery to customers and deployment on test systems.
Create Kustomize manifests for microservices and develop the related automation, treating documentation as code for clarity and reproducibility.
Serve as technical advisor for the project's first go-live and oversee further deployments as technical rollout manager.
Piet Q.
Last position:
IT Project Manager at no release
Industry: Publishing, media Project management for the concept of a RAG-based archive access solution: a secure on-prem or hybrid compute architecture for LLM and embedding operations, pipeline for transcription and automatic tagging, semantic search across audio and video archives. Use case evaluation and make-or-buy together with editorial team, archive, and legal department, taking into account copyright, broadcasting law, and the AI Act. Differentiator: practical LLM infrastructure experience from two own productive platforms combined with C-level program management in regulated industries.
Martina R.
Last position:
Communication Consultant at Freelance
- Workshop/Training concepts and facilitation
- Team and capability building
- (Digital) strategy, innovation, process, marketing, content
- Consumer research
- Content strategy and partnerships
Steffen S.
Last position:
Freelance Strategy Consultant & Interim Manager at Freelancer
- Accelerated merchant onboarding and KYC process, rolled out new merchant contracts, and managed an upstream merger at a payment service provider
- Developed and interim-managed procurement processes to defend and pass on supplier price increases at an automotive supplier
- Supported the in-house consulting team of a trade fair organizer on organization and process development topics (hiring, customer inquiries) across functions
- PMO for software testing for an eMobility service provider on behalf of an OEM
- Created a growth strategy and served as interim PMO for the first 100 days of post-merger integration at a landscaping and garden services group
- Conducted commercial due diligence for a mobile sanitation provider
- Designed and implemented quality assurance and customer support processes to prepare for the launch of a media corporate startup
- Interim PMO to build COVID-19 testing capabilities and capacity for a TIC group (including materials, staff, facilities, software, legal)
- Designed a new budgeting and approval process with clear steps, responsibilities, and thresholds for a health education scale-up
- PMO for DB1 and OPEX improvement at a fitness scale-up through product and pricing adjustments and a concept for building in-house consulting
Sebastian S.
Last position:
Group Product Manager – Digital Platform Discovery at SPREAD.AI
- Developed and implemented organization-wide discovery framework based on Ulwick’s Outcome-Driven Innovation; enabled 7 Product Owners to systematically identify and quantify unrealized value through shared outcome language and opportunity scoring methodology
- Transformed Product Owner role from backlog clerks to strategic experimenters; established dedicated time budget for autonomous hypothesis testing and discovery activities
- Rebuilt customer journey maps to start at actual user need (tool selection phase) instead of platform entry point; eliminated manual data aggregation work previously done by project teams
- Implemented OKR framework across 4 product teams; defined quarterly objectives with measurable key results (e.g., 40% reduction in manual integration effort, self-service adoption increase)
- Unified 3 separate platform roadmaps through cross-team dependency mapping and shared service agreements
- Supported enterprise sales cycle with ROI modeling and technical due diligence for automotive and defense customers
Discover over 15,000 top freelancers
ITIL Foundation statistics
Aggregated from the professional profiles of matched freelancers.
Experience
20 years (Germany: 23 years)

Position duration
2.4 years (Germany: 3.1 years)

Positions per freelancer
13 (Germany: 14)

Top business areas
Information Technology, Project Management, Operations

Top industries
Information Technology, Professional Services, Banking and Finance

Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
94% (Germany: 81%)
Master's degree or higher
63% (Germany: 48%)
Doctorate
9% (Germany: 7%)

Certifications per freelancer
6 (Germany: 7)

Most common languages
German, English, Spanish

Speak two or more languages
92% (Germany: 96%)
Based on our profile pool as of 15 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers holding this certification in Berlin are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates for ITIL Foundation in Berlin
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 15 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
ITIL Foundation experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (87%)
- Professional Services (62%)
- Banking and Finance (46%)
- Automotive (44%)
- Manufacturing (38%)
- Education (31%)
- Government and Administration (31%)
- Media and Entertainment (28%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the certification
What it proves
ITIL Foundation is the entry-level certification for the ITIL service management framework from PeopleCert, formerly linked with AXELOS. It shows that a professional understands the core ideas behind modern IT service management and can work with a common service vocabulary.
- Service value and why IT exists to create value
- The service lifecycle and how practices connect
- Basic incident, request, change, and problem handling
- The idea of continual improvement and practical service thinking
Typical profiles
Freelancers with ITIL Foundation often work in IT support, service desk, operations, transition, or process improvement roles. They are useful when a company wants someone who can bridge technical teams and business stakeholders without losing control of the process.
In Berlin, this matters in larger enterprise environments, shared service teams, and projects that involve mixed local and international collaboration. Many holders work comfortably in English, while German can help in day-to-day coordination.
Core knowledge
ITIL Foundation is not about memorizing theory alone. It validates that the professional can apply a simple, consistent approach to service work and understand where tools, roles, and processes fit.
- Service management concepts and terminology
- Key practices such as incident, change, and problem management
- Service desk and operational coordination
- Continual improvement and basic governance
- Working with service metrics and customer expectations
What companies get
A freelancer with ITIL Foundation is often a safer choice for roles that need structure, clear handovers, and predictable service behavior. The certification helps signal that the person understands how to reduce noise, support stability, and keep work aligned with business needs.
It is especially relevant when a project touches internal IT services, outsourcing, managed services, support models, or process documentation. Companies use it to find people who can contribute from day one without needing a long introduction to service management basics.
Preparation and level
ITIL Foundation is designed for newcomers and professionals who want a shared baseline, not deep specialization. Preparation usually covers the ITIL service management model, the purpose of the main practices, and how teams should work together across the service chain.
The certification is a common first step before more advanced ITIL paths. It suits service desk staff, process owners, junior managers, analysts, and freelancers who support IT operations or transformation work.
Local hiring fit
For Berlin projects, ITIL Foundation is often most useful when a team needs a freelancer who can join quickly and work within an existing service environment. It fits both remote and hybrid setups, especially when delivery depends on clear ticket flow, escalations, and coordination across teams.
If you see ITIL Foundation on a profile, you can expect service-management fluency, practical process awareness, and a focus on keeping IT work organized.
Frequently asked questions
The facts hiring teams ask for most often when it comes to ITIL Foundation.
ITIL Foundation validates a shared understanding of the ITIL service management framework. It shows that the professional knows the main concepts, common practices, and the logic behind delivering IT services in a structured way. It is a foundation-level credential, so it confirms breadth rather than deep specialization.
ITIL Foundation is the starting point. It gives the common language and the basic service management model, while the higher ITIL tracks go much deeper into practical leadership, value streams, and strategic decisions. A holder of the foundation certificate may understand the framework well, but not necessarily have advanced implementation experience.
ITIL Foundation is a good fit for service desk specialists, IT operations staff, process coordinators, change and incident managers, support leads, and consultants who work with service management. It is also useful for freelancers who move between clients and need a reliable baseline for how IT services are organized. Companies often look for it when the work depends on clear coordination and stable service delivery.
Preparing for ITIL Foundation usually means learning the ITIL service value system, the key practices, and the purpose of service management in practical terms. The focus is on understanding how services flow from demand to value, and how teams handle incidents, requests, changes, and improvement work. Most candidates benefit from reading the framework carefully and working through real service scenarios.
ITIL Foundation is intended as an entry-level certification, so it is usually open to people without formal prerequisites. That makes it accessible for early-career professionals as well as experienced staff who want a common service management baseline. Some practical IT support or operations experience helps, but it is not required to start.
ITIL Foundation is part of the current ITIL certification scheme from PeopleCert. In practice, professionals should keep their knowledge current as the framework and supporting guidance evolve, and many organizations expect ongoing learning rather than relying on the certificate alone. If you are hiring, focus on how recently the freelancer has used ITIL ideas in real work, not just on the certificate name.
ITIL Foundation matters most in IT service management, support transformation, service desk improvement, outsourced operations, and transition projects where clear process discipline is important. It is also useful in regulated or complex environments where teams need reliable incident, change, and request handling. In Berlin, it can be especially relevant for cross-functional work in international teams and larger enterprise settings.
Yes. ITIL Foundation is useful in Berlin when a company wants a freelancer who can work in structured IT environments and communicate well across technical and business teams. It can be a strong signal for both remote collaboration and on-site coordination, especially when process clarity matters.
The average hourly rate for freelancers with ITIL Foundation in Berlin is 118 €, which corresponds to a daily rate of about 942 € based on an 8-hour working day.
Of the freelancers with ITIL Foundation in Berlin, 94% hold at least a Bachelor's degree, 63% hold at least a Master's degree, and 9% hold a doctorate.
On average, freelancers with ITIL Foundation in Berlin have 20 years of professional experience, with a single engagement typically lasting around 2.4 years.
The most common languages among freelancers with ITIL Foundation in Berlin are German (97%), English (92%), and Spanish (10%).
The most common industries among freelancers with ITIL Foundation in Berlin are Information Technology (87%), Professional Services (62%), and Banking and Finance (46%).
The most common business areas among freelancers with ITIL Foundation in Berlin are Information Technology (92%), Project Management (90%), and Operations (77%).
FRATCH ITIL Foundation main locations
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
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