ITIL Foundation

At gematik's Cyber Defense Center (CDC/CERT) (critical infrastructure): Security Monitoring, Incident Response, and Service Monitoring for the telematics infrastructure (TI)

• Vulnerability management with Nexpose for gematik and the telematics infrastructure
• Vulnerability Assessment: Assessing and tracking vulnerabilities through Jira
• Security Monitoring and triage of security events with Splunk
• First Responder and Incident Handling: Initial assessment, triage, and escalation
• Service Monitoring: Monitoring critical TI services
• Documenting runbooks, playbooks, and knowledge base articles in Confluence

• Own and develop Power BI reporting for digital sales channels, subscriptions, mobility products and the operational performance of a large public transport company.
• Create reusable semantic models, DAX measures, Power Query transformations and KPI definitions for monthly management reporting and interactive decision support.
• Translate sales and operational questions into scalable dashboards covering sales performance, customer behavior, product usage and service processes.
• Support the migration of analytical workloads from Azure Synapse to Databricks SQL, including source validation, view design and data quality checks.
• Integrate web and app analytics as well as subscription, CRM, consent, customer service and transaction data into consistent reporting processes.
• Work with Product Owners, Data Engineers and stakeholders from Marketing, Sales and Governance to improve data usability, documentation and trusted self-service analytics.

Workflow-automation SaaS for operations teams (Berlin, 120 people); full-time freelance engagement reporting to the CEO: an initial 12-month interim mandate, extended twice through the AI build-out; owned product for one squad and coached the other product managers on process.

• Led generative AI (LLM) integration into the core product: from LLM-powered steps to natural-language workflow authoring and step-level automation suggestions, plus AI-managed dynamic workflows, shipped behind eval gates with human-in-the-loop fallbacks: AI-drafted workflows grew to 31% of all new workflows, and median time-to-first-workflow fell from 3 days to 4 hours.
• Packaged the AI capabilities as a usage-based add-on priced on executed automation steps, working with sales and marketing on positioning: ~€800K added ARR in the first year, and adopting accounts churned 1.8 pp less.
• Owned the roadmap end to end: replaced feature-request-driven quarterly planning with an outcome-based rolling roadmap built on quarterly bets and explicit kill criteria, presented monthly to the executive team and quarterly to the board.
• Rebuilt the product-management operating system: weekly customer-discovery cadence incl. workshop facilitation, RFC/decision-doc reviews and a single quarterly metrics narrative; coached four product managers, one promoted to senior during the engagement.
• Closed the engagement as scoped: hired and onboarded the permanent VP Product, handed over the process playbook and roadmap, and exited on schedule in June 2026.

Specialize in turning complex data from diverse environments into actionable business value through compelling visual storytelling. I am an expert in generating actionable insights and presenting recommendations to business stakeholders. My technical proficiency in SQL, Python, and leading data visualization tools like Tableau and Power BI allows me to deliver a new generation of self-service tools and analytics services.

• Data Visualization & Storytelling: Created impactful data visualizations and dashboards in Tableau and Power BI, effectively communicating findings and presenting actionable recommendations to C-suite stakeholders and business leaders.
• Stakeholder Management: Built effective working relationships with key business stakeholders, data engineers, and other partners to achieve common data-driven goals and targets.
• Insights & Recommendations: Generated actionable insights from complex data analysis for funnel conversion, marketing performance, and ROI, directly influencing business performance and strategy.
• Data Collaboration & Empowerment: Worked closely with cross-functional teams to support the ongoing data needs of internal partners, helping to optimize internal data processes and workflows.
• BI & Data Expertise: Applied extensive experience in data modeling, data collection, data mining, and analysis to deliver end-to-end analytical solutions from stakeholder discovery to production.

• Led migration to GCP using Terraform, GKE, and GitOps, improving deployment consistency and scalability
• Implemented Datadog observability stack via Terraform and datadog-operator
• Established automated end-to-end tests and on-call processes, improving incident response and service reliability
• Migrated from NGINX Ingress Controller to Kubernetes Gateway API (NGINX Gateway Fabric)
• Migrated stateful services (PostgreSQL and Redis) to GCP, improving scalability and operational reliability

Industry: Publishing, media Project management for the design of a RAG-based archive indexing solution: sovereign on-prem or hybrid compute architecture for LLM and embedding operations, pipeline for transcription and automatic tagging, semantic search across audio/video holdings. Use-case assessment and make-or-buy together with editorial, archive and legal departments, taking copyright law, the Interstate Broadcasting Treaty and the AI Act into account. Differentiator: practical LLM infrastructure experience from two of my own productive platforms combined with C-level program management in regulated industries.

• Workshop/Training concepts and facilitation
• Team and capability building
• (Digital) strategy, innovation, process, marketing, content
• Consumer research
• Content strategy and partnerships

• Supporting the customer in maintaining a customer-specific monitoring solution for Oracle databases.

Product Owner ServiceNow

Scrum Master and agile project management for the further development of ServiceNow and its IT interfaces

Coordinating requirements with all Process/Service Owners and external providers (Incident, Problem, Knowledge, Change, Service Request, Catalog, Software Asset/Hardware Asset/Config Management, Financial Management, SecOPS)

Managing internal/external software developers

Coordinating interfaces and catalogs for new IT providers

• Founding product owner. Owned product vision, roadmap, and backlog.
• Worked with engineering, AI research, QA, and DevOps teams.
• Led backlog refinement, sprint planning, reviews, and retrospectives.
• Prioritized features and technical enablers across complex domains.
• Delivered consistent monthly product increments with high customer satisfaction.
• Enabled rapid enterprise adoption by reducing configuration and deployment lead time.
• Established strong product ownership practices within a fast-scaling AI platform team

• Two high-growth environmental circular-economy businesses specialising in sustainable recycling and refinery of e-waste, catalytic converters, and non-ferrous precious metals / Platinum Group Metals (PGMs: platinum, palladium, rhodium)

• Strategy execution, growth & scalability: execute organisational strategy focused on sustainable growth and preparing scalable business models across countries and multiple business units

• Executive advisory & leadership support: strategic advisor to executive team through insights, data-driven analysis and scenario planning to guide high-impact decisions and long-term direction

• Acquisitions & strategic partnerships: supported expansion initiatives, including the acquisitions of Blackpool and Atlas Group, and strengthening of supplier partnerships with Mairec (Germany) and Petra Recycling Europe (Spain)

• Project management & operations support: advised on systems implementation, workflow optimisation, process improvements, and development of performance metrics

Strategic Partner to C-Suite supporting the business strategy, acquisitions, partnerships, scale and sustainable growth, and leadership enablement. Environmental circular-economy businesses in sustainable recycling and Platinum Group Metals. AI Startup building a Travel Planning platform.

• Delivered Ecocatalytic strategy for scalable growth across the SADC region.
• Executive advisory on Safarica Product Development & GTM strategy in SADC markets.
• Developed Target Operating Model (TOM) for future growth across key markets in Africa and Europe.
• Leadership Development and Performance Metrics

• Operational management of the company: building teams and infrastructure, developing products, analysis and implementation of IT security measures

• Project assignments in the IT security environment focusing on establishing blue teaming activities (defensive processes and technologies) to defend against cyber attacks

• Conducting red teaming processes, including penetration tests and security analyses for companies

• Consulting on setting up Security Operation Centers and implementing SIEM systems, and building Computer Incident Response Teams (CSIRT)

• Auditor for ISO 9001 and ISO 27001, § 8a, ISO 27019, § 11 1a EnWG, TISAX

• Advising companies in critical infrastructures on information security and compliance with the IT Security Act

• Building SIEM/SOC processes and SOC analyst work (Splunk, ELK-Stack)

• Integrating data into monitoring tools (Prometheus, Grafana)

• Consulting on BSI IT baseline protection, ISO 9001, ISO 27001, BCM, ITIL and risk management

• Security assessments and penetration testing of IT and network architectures

• Led the global ServiceNow HRSD implementation across APAC, Europe, and the Americas, achieving 1.8% agent users supporting 98.2% of employees globally at the intersection of business and IT.
• Owned the product health, backlog, and lifecycle of the HRSD solution, serving 41K+ active users across 30+ locations worldwide.
• Managed business and IT stakeholder alignment for regional rollouts, ensuring successful advancement of digital transformation initiatives.
• Defined and prioritized technical and business requirements to enable scalable and efficient HR processes.
• Co-led Scrum sprint planning and bi-weekly release management, ensuring continuous increment delivery and quality.
• Drove continuous improvement and digital transformation of global HR operations in line with local legal requirements and budgets, including works council approvals and tailored communication and engagement plans to secure global adoption.
• Tools: ServiceNow, SAP SF, JIRA, Tableau, Power BI, Miro, Figma, Confluence, Asana.
• Domains & Skills: Digital Transformation, Product Delivery, Project & Change Management, HR Tech, Product Ownership, Agile Delivery, Stakeholder Management, UX/Data Insights.