ServiceNow Experts in Berlin

• Building up the Enterprise Architecture department. Preparing the convergence of IT / OT.
• Mapping the global business application landscape (6 countries).
• Concept for a graph model of the application landscape. Storing the results in the open-source graph database Neo4J. Various reports in the database query language CYPHER and the visualization component BLOOM. Automatic generation of IT architecture diagrams.
• Development of an application taxonomy to identify redundant applications.
• Applying Gartner's Software Portfolio Management TIME model (Tolerate, Invest, Migrate, and Eliminate) for portfolio management.
• Enterprise Architecture Governance: establishing architecture guidelines for documenting measures and decisions.
• Process modeling according to Porter (Value Chain).
• Various architecture approvals for change requests and documentation in Architecture Decision Records (ADR).
• Working on the RACI matrix for various processes.
• Working on business capabilities as preparation for a LeanIX rollout.
• Contributing to the concept for IT/OT convergence.
• Establishing architecture guidelines in a very pragmatic corporate culture. Knowledge about applications and responsibilities is spread across the world.

• International expansion & segment strategy: Built Germany footprint from zero, scaling to 1,000+ SaaS customers across four European markets, developing vertical value propositions, use cases, and segmentation models
• Planning, OKRs & single source of truth: Designed forecasting frameworks, pipeline diagnostics, territory/quota structures for a 30+ FTE commercial org, and established OKR-driven execution with shared dashboards and decision logs
• Operational excellence, automation & regulated delivery: Applied Lean Six Sigma methods and implemented automation and AI tooling across CRM and reporting, simplifying end-to-end workflows and reducing manual effort by ~25%
• Growth enablement & CX: Owned cross-functional growth experiments that increased activation by 30% and DAUs by 10% in a hybrid PLG + enterprise model
• Change management & cross-functional execution: Set KPI agreements with shared services, championed internal change programs, and drove adoption of new operating rhythms and tooling
• Risk management & portfolio steering: Established risk-aware customer prioritization and partnered with risk and finance teams on portfolio steering and resource allocation

IOG (IOHK), is one of the world's pre-eminent blockchain infrastructure research and engineering companies.

• Converted a lingering R&D project into a cohesive, production-ready testnet; built and scaled the 35-member engineering team (Core, QA, SRE) to achieve this goal.
• Defined strategic direction and aligned technology development with business objectives as a key member of the leadership.
• Optimized software development processes and implemented agile methodologies, enhancing operational efficiency and code security.
• Delivered projects in a fast-paced startup environment through effective project management and resource allocation.

• Work within time-critical operating procedures; coordinate issues with customers, partners and central support.
• Maintain reliable handovers and concise incident communication when service, equipment or routing issues occur.

• Senior program director and enterprise architect with nearly 30 years of operational experience in HR, ERP, security, risk management, finance, PLM and SLM.
• Expertise in IT program and project management, engineering, process management and organizational development.
• Experience working for the world leader in service management software, rail transportation and a leading tier 1 automotive supplier.
• Subject matter expertise in finance, automation processes, logistics, ERP and PLM and integration, including related end-to-end lifecycle data management and enterprise architecture.
• Specializes in managing large and complex engagements, programs and projects from demand, idea and strategy to operation, including stakeholder and change management.
• Expertise areas: HR, ERP, SecOps, integrated risk management, supply chain and operations, finance, SLM, product strategy, lifecycle management, shared services, IT and PLM.
• Industry experience in technology, tier 1 automotive, transportation and logistics, manufacturing, high technology and software industries, banking and insurance, and railway.
• Experience with SecOps (security incident response and vulnerability management), digital portfolio management, integrated risk management, service portfolio management and business continuity planning.
• Experience defining and designing integrated risk management including security and operations (response plans), CMDB initiatives and shared service implementations.
• Implemented integrated risk management including digital business continuity plans, disaster recovery plans, digital maturity assessments and security risk registers.
• Technology skills include SAP, HR, time and attendance, ERP, PLM, ALM, ITSM and CAD systems.
• Experience with cloud-based services and master data management.
• Familiar with TOGAF, IT4IT, SAFe and PPM.
• Project client exposure to companies such as Siemens, BMW, Daimler, BASF, Bayer, Bosch, DHL, DB Schenker, ServiceNow, Bombardier, KION, Johnson Controls, Schaeffler, Deutsche Telekom, SAP, FEMSA, CEMEX, Nestlé, Heineken, Air France/KLM, Airbus, Vodafone, Majorel, Virgin Trains, Equinor, ASML and Volvo.
• Holds a master’s degree in informatics and a bachelor’s degree in applied economics.

• Business analysis of the instant win games segment (financial, IT landscape, organization, customers)
• Gap analysis and resulting requirements, project planning, milestone planning, stakeholder management, risk analysis, project documentation, playbooks
• Successful establishment of sales activities and processes for instant win games

• Led the global ServiceNow HRSD implementation across APAC, Europe, and the Americas, achieving 1.8% agent users supporting 98.2% of employees globally at the intersection of business and IT.
• Owned the product health, backlog, and lifecycle of the HRSD solution, serving 41K+ active users across 30+ locations worldwide.
• Managed business and IT stakeholder alignment for regional rollouts, ensuring successful advancement of digital transformation initiatives.
• Defined and prioritized technical and business requirements to enable scalable and efficient HR processes.
• Co-led Scrum sprint planning and bi-weekly release management, ensuring continuous increment delivery and quality.
• Drove continuous improvement and digital transformation of global HR operations in line with local legal requirements and budgets, including works council approvals and tailored communication and engagement plans to secure global adoption.
• Tools: ServiceNow, SAP SF, JIRA, Tableau, Power BI, Miro, Figma, Confluence, Asana.
• Domains & Skills: Digital Transformation, Product Delivery, Project & Change Management, HR Tech, Product Ownership, Agile Delivery, Stakeholder Management, UX/Data Insights.

• Industry: B2B
• Headless frontend with AEM integration
• Key challenge: Migrating a PWA application in live operation based on .NET and legacy code; the entire application must be converted to React and Express.js/TypeScript
• Technical frameworks: Tailwind, XML, JavaScript, Caddy, ReactJS, Express.js, REST API, JSON
• Cloudflare CDN
• Caddy server with GitHub CI/CD pipeline

• Product Owner ServiceNow
• Scrum Master and agile project management for the further development of ServiceNow and its IT interfaces
• Coordination of requirements with all process/service owners and external providers (incident, problem, knowledge, change, service request, catalog, software asset/hardware asset/config management, financial management, SecOPS)
• Management of internal and external software developers
• Coordination of interfaces and catalogs of new IT providers

• Defined and executed the end-to-end vision for Allride’s core mobility product, launching a fully functional mobile app on iOS and Android in under 3 months.
• Led product from 0 to 1 crafting roadmap, aligning teams, and driving execution to meet user needs and business objectives.
• Built a tiered S/M/L/XL subscription model based on mobility usage, launching the first MVP with built-in rewards and coupons to drive adoption of Allride’s recurring plans.
• Designed and implemented a high-conversion referral program that rewarded both referrers and invitees, driving 12% of new user acquisition through organic growth loops.
• Developed and launched Allride for Work, a B2B mobility benefit solution that enabled companies to offer sustainable commute plans to employees, driving corporate adoption and unlocking a new recurring revenue stream.
• Aligned product initiatives with sustainable mobility goals, contributing to rapid growth and early media coverage.

• Took on the role of Service Manager for Microsoft 365 and Azure services
• Coordinated service providers in the areas of collaboration and security (Exchange Online, Teams, Azure AD)
• Monitored and optimized SLA-compliant operating processes (Incident, Change, Problem)
• Worked closely with internal IT management and integrated ITIL processes into Azure DevOps
• Microsoft Azure, Exchange Online, Teams, Azure AD, ITIL v4, Azure DevOps, Power BI, ServiceNow

• ISMS and security concept for the Fabasoft e-file according to BSI 200-1/2, among others
• Structural analysis (A.1), modeling (A.3), and baseline protection checks (A.4)
• Preparation for OWASP penetration test, incident response plan, risk analysis
• DevOps Bitbucket, ARC42, IAM with Keycloak/AD, multi-tenant setup, DMS, SOC
• Emergency preparedness concept (BSI 200-4), operations and service concept (BSK), ITSM

• Supported national site migration & the software team
• Installed printers, scanners, network cabinets, antennas, etc.
• Prepared and assigned hardware
• End-user support, administrative & production migrations, stakeholder management
• Ensured workstations were operational
• Configured printers and phased out outdated devices

• Low code development (Zoho One)
• RPA
• Software architecture
• Requirement management
• Process analysis and optimization
• APIs