ServiceNow Experts in Stuttgart

• Capture and analyze stakeholder needs to define clear requirements and make sure the new website meets user expectations.
• Took on the role of Product Owner to lead the development team, set priorities, and monitor implementation progress.
• Coordinated the implementation of Optimizely as the new CMS, including adapting and integrating all required features to ensure a smooth user flow.
• Ensured the successful integration of features within the Condor lifecycle, such as flight booking, check-in, and other relevant services, to create a complete user experience.
• Actively communicated with stakeholders to gather feedback and make adjustments during the development process, continuously improving the user experience.
• Planned and carried out tests to ensure the quality of the implemented features and that all requirements were met.
• Methods used: Agile methods, SCRUM, SAFe
• Tools used: Optimizely, Jira, Confluence
• Result: Significant improvement in user experience, optimized booking and check-in processes, and a stronger digital presence for Condor in the market.

• System administration of FreeBSD 11, 12 and 13.1 in a secure cloud software solution
• Administration of proxy servers for FITS and its clients, banks and state banks
• Administration of secure internet solutions
• Administration of secure mail solutions and mail gateways
• Administration of Apache 2.4 web servers
• Planning and maintenance of servers and network components in FNT Command
• Incident, change and ticket handling, especially troubleshooting network issues using Splunk and ARS
• Troubleshooting and log file analysis using Splunk Enterprise
• Monitoring with Nagios
• Ordering, provisioning and installation of certificates on Apache web servers, Nginx web servers and load balancers
• Hardware: HP ProLiant DL380 Gen 9 and 10, Cisco Catalyst
• Software: FreeBSD 11, 12 and 13.2, FNT Command, shell scripts, MySQL databases, ServiceNow, ARS, Splunk Enterprise 8.15

Two complementary tracks: (a) building my own AI products and open-source tools under the Neckarshore AI brand, with a focus on AI-supported multi-agent development processes and documentation automation; (b) freelance support for industrial, logistics, and financial companies in IT-related transformation projects.

Current product portfolio under the Neckarshore AI brand:

• Omnopsis Documenter — AI-powered documentation engine: generates compliance, technical, and release documentation from Git, Jira, and Confluence. 500+ automated tests, 100+ API endpoints, RBAC, monitoring stack.
• TrustScope — trust analysis for public GitHub repos: deterministic three-pillar report (Security & Supply Chain, Governance, Community) based on OpenSSF Scorecard, with constructive fix suggestions instead of a single misleading score.
• md-viewer — dependency-free Markdown viewer for macOS (Finder Quick Action) and web, split view of rendered document and raw text.
• Obsidian Vault Autopilot — AI-supported vault automation for Obsidian × Claude Code: sorts the inbox, renames notes, enriches frontmatter.
• Phonesis Voice Bank — voice archive for families, hospices, and cultural archives (guided recordings, inheritable archive, optional voice cloning); currently in the GDPR compliance phase (Art. 9, biometric data).
• Multi-Agent Development Process — 12+ specialized agents (architecture, implementation, security, refactoring, marketing) with structured handoff protocol, parallel execution, and automated quality assurance — powers the entire product development.
• Freelance consulting: Technical Product Ownership for production, logistics, and compliance/AML systems; steering international rollouts including test, cutover, and change management.

Stack: NestJS, TypeScript, PostgreSQL, Redis/BullMQ, Next.js, Claude Code (Opus), Docker, GitHub Actions, Vercel

• Implementation of Rittal MDC’s hybrid data center (on-premises, Azure and local)

• Implementation of backup solution (Azure, Azure local, M365 and Entra ID) with Rubrik

• Application migration and optimization

• Client management (Intune) with Microsoft 365, Office 365 (Exchange Online, OneDrive, MS Teams, SharePoint Online)

• WAN migration and network optimization including Cisco Umbrella, network segmentation and microsegmentation in IT and OT areas

• Implementation of comprehensive WLAN

• Active Directory, Azure AD and Azure tiering model

• Security optimization (NIST, SoSafe, BitSight, SecureScoreCard)

• IT Service Management implementation (ITIL, workflows, ticket system, SIEM and SOC monitoring)

• Strategy consulting and reporting to CIO

• Tendering and selection of service providers for various managed services

• Maintaining operations for IT infrastructure security topics

• Creation, updating and monitoring of project plan/progress, business case and PMO

• Planning and managing work packages, costs, resources, risks, quality, communication and configuration management

• Stakeholder analysis, HR and procurement management

• Holistic view of data security and privacy (IT baseline protection, GDPR)

• Monitoring, reporting and compliance with project management processes and standards

• Review and adjustment of IT service contracts based on customer requirements

• Management of new and existing IT service providers

• Solution design / requirements management

• Development of comprehensive services in cybersecurity, IT governance, and AI
• Building and delivering strategic security solutions such as vCISO service, ISMS, SOC-as-a-Service (SIEM, SOAR, use cases, playbooks, threat hunting, incident response), AI-driven risk and compliance tools, and frameworks for outsourcing and third-party risks
• Supporting companies in meeting regulatory requirements and certifications (ISMS, NIS-2, DORA, CRA, KRITIS, ISO 27001, TISAX, BSI IT Baseline Protection, EU AI Act)
• Promoting innovations in cybersecurity automation, AI governance, and secure digital transformation
• Responsible for company growth, client relations, and strategic partnerships

• Development of multiple websites for small businesses (6)
• SEO/SEM
• Business Consulting (Implementation of ERP systems (Fresha / MS Dynamics))
• AI Tooling, Prompting & Coding
• GenAI Chatbot (GPT 4.0)
• Creation of a telephone agent (NLP services, Twilio, Python, Azure Services)
• Python coding, report & dashboard creation
• Stakeholder management and consulting throughout the project lifecycle

Training and Certifications in AI:

• Microsoft Azure AI Fundamentals
• Develop Gen AI Solutions with Azure Open AI Service
• Designing and Implementing a Microsoft Azure AI Solution
• Artificial Intelligence for the Business Professional
• Generative AI for the Business Professional
• Certified Artificial Intelligence Practitioner

• Senior Test Manager for multiple strategic banking programs and large migration projects
• Responsibility for test and release management of central data integration platforms with over 40 data provider systems and 50 consumer IT systems
• Conducting acceptance reviews and management reporting

• Consulting services for Enterprise Service Management (Strategic Planning, Requirement Analysis, Tool evaluation process, implementation)
• Project management for ITSM tool implementations (Cloud, On-Premise)
• Optimization and maintenance of Ivanti Service Manager installations (User acceptance, efficiency, workflow configuration, CDMB structure, process automation, non-IT areas, roadmap planning, release upgrades)
• Presales support for Ivanti Service Manager (Product demonstrations, Proof of Concepts/POC, technical concepts)

• Responsible for the modernization of central IT processes and the stabilization of operations in an international environment.

• As program manager, designed and implemented the ServiceNow consolidation program for the Vans division (OnePlatform Strategy).

• Led the migration of three legacy systems across 12 plants to a unified SaaS ServiceNow platform; coordinated a matrix organization with over 150 stakeholders including product owners; managed budget and timelines (program volume: €18M); adjusted operating models and accelerated delivery processes.

• Led Virtual Competence Team Processes (VCT): moderated workshops, introduced process rules and trained local teams.

• Managed risk and audit tasks: identified and analyzed corporate risks; planned and conducted internal audits; coordinated with Legal and Security.

• Coordinated external service providers and contingent workers; reviewed contracts and service agreements.

• Established a Major Incident & Crisis Management Framework for 12 plants; introduced clear escalation paths and reporting processes.

• Planned and managed capacity to support product rollouts; coordinated with engineering, procurement and colocation partners.

• Contributed to KWG/BaFin-relevant measures and projects for Mercedes-Benz Bank; addressed new requirements for core banking systems and security controls.

• Directly led up to 12 technicians; functionally coordinated matrix teams of up to 50 participants; managed external service providers across multiple contracts.

• Implementation of a new partner management solution
• Epic Owner & Journey Owner in an international environment
• Responsible for epics from blueprinting to commercial launch
• Stakeholder management & reporting

• Processing changes to build new storage in a new data center environment
• Draft design of the storage solution with its backup area
• Discussions on the future storage architecture and cloud backup solution
• Timeline creation for each project with duration and maturity level
• Documenting each project in Confluence
• Updating all storage product items in Certlich
• Updating and fixing errors in Alfabet
• Adding new products and their details in Alfabet for the storage area

• Developed gateway demonstrator
• Defined system requirements for topology and data concentrator
• Designed zonal controllers for Leoni