CMDB Experts in Germany

• Head of the group-wide, international, and cross-functional IT Governance & IAM department within the central IT division of a large French-German private banking group. Disciplinary management of around 30 employees at five different locations within the group (Frankfurt, Paris, Tunis, Saarbrücken, Düsseldorf). Head of IT committees and key role in direct communication with management, the supervisory board, external stakeholders, and regulators.
• Definition and establishment of a state-of-the-art IT strategy process and related IT governance structures for the group's IT department with more than 600 employees (testified by the German Federal Financial Supervisory Authority and the ACPR) and successful process run.
• Establishment of a new future-oriented process framework for IT and necessary governance structures (process squads) for the continuous improvement of IT processes with regard to new regulatory requirements (including DORA, EU AI Act, etc.).
• Establishment of stringent processes to close a historical backlog of findings (> 100 IT findings, 40 overdue findings in 2022) from internal and external auditors (WP, ACPR, BaFin). Successful reduction of stock of overdue findings to 0 at the end of 2025.
• Supporting more than 20 IT audits per year and establishment of regulatory monitoring processes. Introduction of ServiceNow to revolutionize regulatory change and IT compliance processes with advanced AI functionalities.
• Realignment of IT control processes in conjunction with the newly established ICT risk function under DORA and the three lines of defense concept using the TopEase GRC solution.
• Reduction of the application landscape, by systematically analysing the purpose with application and business owners, identifying duplicates while implementing a One-Tool Strategy throughout the group. Successful reduction of one third of the application landscape within the CMDB.
• Onboarding of all group applications into One Identity's group-wide IAM solution, as well as operation and further development of the solution in connection with segregation of duties (SoD), role-based access management (RBAC), etc.

• Capturing the current processes Incident Management, IT Service Request Management, Problem Management, Change Management, Service Configuration Management (including CMDB)
• Carrying out maturity assessments for these processes based on the ITIL® 4 Maturity Model
• Analyzing the different service value streams based on the ITIL® 4 value stream model
• Agreeing maturity levels for the processes being reviewed
• Developing and approving a roadmap to achieve and measure the respective maturity levels
• Presenting the approach, including milestones, to management for approval
• Managing external service providers in 1st level support

• Project: ESU Windows and SQL Server consolidation / Configuration Management in ServiceNow
• Creation of an as-is analysis of all servers worldwide
• Creation of an as-is analysis of all SQL servers worldwide
• Creation of requirements analyses for SQL and server migrations
• Coordination of requirements with partners for migrations to Hyper-V (on-premises) or Azure Cloud
• Moderation of jour fixe meetings
• Creation of roadmaps and solution models for server migrations
• Setup of test scenarios
• Moderation of workshops for the introduction of a Global Admin Team
• Creation of data models (CMDB) in ServiceNow
• Conducting workshops for the CMDB data model
• Creation of solution models for the CMDB
• Creation of seamless configuration and work documentation for the CMDB
• Creation of reports for license management
• Creation of KPIs for data quality in ServiceNow
• Creation of a service catalog
• Moderation of workshops for creating service requests
• Interface between needs analysis and ServiceNow development team
• Systems used: Windows 7, Windows 10, Microsoft Office 365/2010, Windows Server 20xx, SQL Server 20xx, SharePoint, Azure Cloud, Hyper-V, ServiceNow, various tools

• Delivery of various end-customer projects in server and network infrastructure on time, in quality, and within budget.
• Project 1: Firewall renewal, replacement of an ASA firewall with a Fortinet firewall at an automotive supplier.
• Project 2: Migration of file services from dedicated servers at 5 branch locations into a central managed file service, including DHCP, directory, and print services, as well as decommissioning of the old domain controllers.
• Project 3: Renewal of the network infrastructure at the headquarters and branch locations of a logistics company and transition of the LAN, WLAN, and firewall environments into a managed network service.
• Project 4: Network renewal, replacement of the core and access switches at the headquarters of a medical technology company and transition into a managed network service.
• Project 5: Firewall renewal, replacement of an ASA firewall with a Fortinet firewall for a city.
• Environment: ASA and Fortinet firewalls, Cisco network components, ITSM Heat/Ivanti, Confluence.

• Technical leadership and further development of a team of 28 IT staff (internal & external) in the areas HelpDesk/HelpLine, RHEL (Red Hat), MUREX (trading system & applications), SAP basis operations
• Managing external service providers (including FI-TS for SAP basis operations)
• Personnel, resource and budget planning for the IT department and projects
• Introducing and establishing regular communication formats (weekly status meetings, team and cross-department meetings)
• Ensuring application operations in a hybrid environment (Windows/Linux with database and web/application servers)
• Supporting transformation projects to modernize the application landscape (e.g. DevOps approaches)
• Setting up and implementing a digital IT procurement for hardware & software (e.g. with DELL)
• Developing and managing the "IT Operations DOS" department based on corporate strategy
• Preparing management reports & decision papers on IT projects, optimization potential and automation opportunities
• Representing the department in the advisory boards of the Rentenbank and ensuring regulatory compliance (BaFin §44, GDPR, BSI, MaRisk)

Europe-wide re-platforming & centralization

• Independently created the migration concept and implementation plan for the Europe-wide centralization and consolidation of IT services for around 20 European companies as part of a re-platforming program.
• Migration assessment: analysis of the existing IT, infrastructure, application, and service landscapes of the companies as the basis for the migration strategy.
• Development of the centralized target vision and target architecture based on a modern technology stack, taking platform and containerization approaches into account.
• Design of a highly available central infrastructure in an active-active model across two data centers; consideration of cloud, infrastructure, application, CMDB, and IAM services.
• Development of the migration and transformation roadmap, including defining migration waves, dependencies, requirements, and priorities for the move from decentralized services to the central platform.
• Analysis of technical and organizational dependencies, identification of migration risks, and development of a structured approach for step-by-step migration and centralization.
• Creation of target, solution, and implementation views for each service domain; design of the end-to-end join-move-leave process as a blueprint for the European rollout (Jira/Jira Asset Management).
• Alignment of migration strategy and roadmap with European companies, management, IT, providers, and other stakeholders; presentation of the 12-month roadmap to the Managing Director Europe.

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

• Led the subproject for implementing Vulnerability Response as part of DORA
• Documented the current processes in compliance, risk & security
• Created the functional design for introducing application, infrastructure, and cloud vulnerabilities
• Agile management of the integration service provider, the technical department, and the company's cross-functional teams
• Integrated the V scanners Tenable, Qualys and Defender, as well as NVD and CISA/KEV
• Integrated GitLab Ultimate for importing and processing SBOMs
• Developed automation rules to match scan results with CIs in the CMDB, assign vulnerabilities and remediation tasks, handle approvals (false positives, exceptions) and closures
• Calculated multiple risk scores and priorities
• Defined dashboards and reports (Workspaces, Performance Analytics)
• Aligned the new processes, especially to improve the CMDB data quality (according to CSDM)

• Holistic responsibility for modernizing and expanding federal networks and upgrading critical data center and telecom infrastructure in the high-security agency environment of BDBOS
• Planning and management of the expansion of national BOS network infrastructure in the VS-NfD/KRITIS environment with technical decision authority at the architecture and component level (Cisco, Layer 2/3, WAN redundancy)
• Planning, tendering (EVB-IT/UVgO) and oversight of the upgrade of security-critical telecom infrastructure for emergency call 110/112 (ACD)
• Capacity planning, rack integration, structured cabling, power supply, cooling concept (CRAC/In-Row) and DCIM monitoring for data center expansion
• Building the IT department from scratch: structures, governance, processes, team recruiting, vendor selection and long-term IT strategy
• Planning and managing infrastructure and application migrations: migration strategies, batch planning, hypercare stabilization and rollback concepts
• Creating vendor-neutral specifications (telecom systems, signature solutions) according to EVB-IT and UVgO; contract award and vendor management
• Setting up a secure IT environment according to BSI basic protection, ISO 27001 and VS-NfD; developing IT security concepts and CMDB analyses
• Hands-on program leadership: decision papers for management and steering committees, risk management, reporting and change request control

AI-supported development and PM acceleration with agentic workflows; deep reinforcement learning; fully automated 24/7 setup.

• Development of the overall architecture
• Support for the respective workstreams in developing architectures in the areas of infrastructure, data centers, security, and network topology
• Coordination of the architect pool
• Support for program management in building the transformation project based on agile methods
• Consideration of regulatory requirements for IT projects in the federal administration

• IT Senior Consultant (bank infrastructure, Active Directory, Azure, security, PKI)
• Planning, design, and implementation of cloud solutions based on Microsoft Azure / M365
• Teams, M365, and cloud services
• Vulnerabilities, threats, attacks
• Security analysis, security policy, security architecture
• Conducting meetings and presentations at various management levels
• Organizing and leading team meetings to improve internal communication
• Tools: PowerShell, Active Directory, GPO, DNS, DHCP, scripting

• Service owner of the receivables management platform Ikarus
• Management and coordination of external 1st-level service providers
• Team leadership and building ITIL-compliant support structures
• Managing the handover to 3rd-level support (internal & external, incl. vendor/development)
• Stakeholder management between the business unit, IT, and external partners
• Jira ticket automations and maintenance of Confluence documentation

• Requirements analysis and replacement of local SharePoint as CMDB with open source NetBox to prepare for deploying Cisco ACI (SD-WAN) with Microsoft Azure
• Coordination with systems like Checkmk and Grasp
• Introduction and coordination of cmdbsyncer as CMDB data hub; further development of the syncer with Kuhn & Ruess GmbH
• Implementation of SNMPv3 on AIX LPAR/VIO, Linux, Windows, SAN/storage, network components (Cisco switches, F5 load balancers, Palo Alto and CheckPoint firewalls, iLO boards)
• Deployment and further development of the network scanner JDisc in cooperation with the vendor (Utimaco HSMs, Linux detection)
• Integration of NetBox, JDisc, and cmdbsyncer into the infrastructure using Docker containers
• End-user training: preparation, creation of materials, and delivery
• Creation of data flow and network diagrams
• Population and planning of IPv4/IPv6 with NetBox including VLAN import
• Dual-stack setup of servers and clients with IPv4 and IPv6
• Connection of REST interfaces for Checkmk, JDisc, vSphere, HMC, i-doit, NetBox Software: Confluence, Jira, MS Office 365, Teams, i-doit, NetBox, JDisc, cmdbsyncer, DB Visualizer, vSphere, HMC