Unknown Freelancer - Project Delivery Lead for SAP and IT Operations

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Sigmaringen, Germany

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Experience

Dec 2023 - Sep 2025

1 year 10 months

Zürich, Switzerland

Head of Project Delivery

Serco Europe

Responsible for delivery across a cross-country project landscape; set direction, established controls and ensured execution through a pragmatic, hands-on delivery model.
Successfully introduced agile working (Jira) for project management and operations. Environment: recent acquisitions, cultural resistance, different locations, countries, processes and standards.
Translated strategic objectives into an actionable roadmap and integrated delivery/work plans (priorities, milestones, dependencies, capacities).
Actively involved in process redesign, analytics, interfaces, application/ERP implementation and troubleshooting.
Acted as a bridge between teams, units, business and IT to clarify ownership, scope, acceptance criteria and operational readiness.
Established lean governance and delivery control: cadence, decision log, RAID, dependency mapping and SteerCo packs that executives could work with.
Supported and coached analysts, engineers and project managers in quality, risk management, troubleshooting, stakeholder management and measurable business outcomes.
Created transparent progress and financial reports (delivery status, budget, benefits, resourcing) and enabled early interventions and recovery measures.
Designed contingency and recovery plans for at-risk initiatives; removed blockers and secured resources where needed.

May 2022 - Sep 2025

3 years 5 months

Germany

Head of Compliance Project Portfolio

Fresenius Medical Care AG

Led critical compliance-related initiatives focused on monitoring transaction and master data; combined project/portfolio management with hands-on data/process work to stabilize delivery and reduce risks.
Was responsible for a set of compliance-critical projects to improve monitoring and control of transaction and master data.
Mapped data flows, interfaces and ownership across the compliance-relevant application landscape. Identified gaps and drove remediation measures.
Re-established delivery governance in a high-pressure environment: roles/responsibilities, decision-making, prioritization and control reporting.
Created hands-on central delivery artefacts (scope slices, process maps, data definitions, control matrix, reporting packs) to align teams and accelerate execution.
Coordinated stakeholders from business, IT, architecture and suppliers; managed dependencies and risks across regions.

Aug 2020 - Feb 2021

7 months

Germany

Interim Head of Operations

gkv Informatik

Interim leadership of IT service operations. Led service operations teams with responsibility for provider management, asset management/CMDB, change/release, incident/problem and request management.
Improved process discipline, priorities and accountability in operations through agile working and MS Azure; reduced recurring incidents and improved performance.
Redefined roles, responsibilities and governance in close coordination with peer managers, HR and CEO. (RACI, escalation paths, decision forums, performance improvements, governance relating to third parties/suppliers)
Managed operational workstreams and agile improvements in the context of an outsourcing program; ensured continuity of business-critical services during the change.
Advised senior management on the operating model, organizational change and the practical impact of sourcing decisions.

Jul 2017 - Jul 2020

3 years 1 month

Germany

Manager Projects & Operations

Lowell Group DACH

Built the Lowell PMO (DACH) and strengthened portfolio delivery discipline; introduced business process management, governance and organizational redesign.
Established the DACH PMO and harmonized reporting, planning and delivery routines across workstreams to improve quality, predictability and business case value.
Led the initiation of business process management (BPM): defined governance, minimum adoption standards, toolkits and a process house; actively involved in the BPM setup and process analysis to prioritize improvements.
Designed and aligned a new management structure for the operations delivery team; clarified decision paths, interfaces and escalation routes.
Coached project managers and implemented reporting/control cadences to strengthen accountability, performance management and execution discipline.
Led the reorganization of a Lowell subsidiary: designed and implemented a new organizational structure and streamlined critical end-to-end processes.
Achieved a critical management change in a Lowell subsidiary that significantly improved performance and delivery within one month.
Managed the transition of a local delivery team to headquarters; ensured stabilization, handover of critical activities and sustainable ownership of roles, responsibilities and processes.

Jan 2017 - Sep 2017

9 months

Switzerland

Transition Manager EMEA

F. Hoffmann-La Roche AG

Delivered a cross-country workforce/application management transition in EMEA; combined senior stakeholder leadership with detailed planning, controls and hands-on execution management.
Planned and implemented the transition of application management resources in EMEA (15+ countries) to lower-cost / nearshore shared-service locations.
Built partnerships with regional IT Directors and HQ; established governance, controls and decision cadence to manage scope and risk.
Created and maintained an integrated transition plan (waves, handovers, knowledge transfer, training, communication and readiness criteria).
Worked closely with Finance on budget responsibility, forecasting, cost tracking and financial controls to ensure business case discipline throughout the transition.
Worked closely with HR on workforce impacts, including transfers, replacement planning and departures, while ensuring continuity and compliance.
Managed handover execution, tracked adoption/readiness and managed benefits realization against business cases.

Feb 2015 - Dec 2016

1 year 11 months

Israel

SAP Transition Manager Global Reporting

ICL-Group

Reporting/BI Lead within a global harmonization program (SAP Greenfield) across Germany, the Netherlands, the USA and Israel; delivered company-wide Sales and Credit Management reports for the ICL Group (12,000 employees; ~12bn USD revenue).
Focused delivery on practical usability and measurable impact rather than pure feature completion.
Gathered reporting requirements with business stakeholders across multiple segments and countries and translated them into implementable designs for delivery teams in Israel and India.
Defined global KPI definitions and reporting logic (including formulas and calculation rules) and aligned them with delivery teams to ensure consistent implementation across SAP and legacy systems.
Coordinated data integrations and interfaces between ERP SAP and legacy/offline sources; ensured data quality and process alignment with Finance/Controlling/Supply Chain.
Built a cross-functional stakeholder organization from scratch in a high-resistance environment (multiple source systems, different processes) without support or commitment from senior management; achieved success through patience, experience and people skills.
Delivered complex global Sales and Credit Management reporting across SAP and legacy platforms; carried out hands-on end-to-end testing/validation and ensured quality before go-live.
Drove change adoption and governance in a high-resistance environment through clear controls, transparent progress reporting and persistent stakeholder engagement.

Jun 2014 - Jan 2015

8 months

Netherlands

Strategy Manager Acquisitions

LIOF

Built a coordinated acquisition approach across public and private stakeholders; created clarity, alignment and a practical roadmap to attract national and international companies.
Developed an acquisition roadmap and strategy for the province, aligned with its goals, target sectors and approach.
Coordinated independent stakeholders (development agencies, universities, municipalities, regional government) to reduce fragmentation and improve collaboration.
Facilitated hands-on working sessions to define value propositions, actions and responsibilities; established transparent progress tracking and a regular follow-up rhythm.
Advised senior regional stakeholders (ministers/city councillors) on tools for promotion, marketing and investor engagement.

Feb 2013 - Apr 2014

1 year 3 months

Netherlands

Project Portfolio Manager

Philips

Managed a portfolio of Market-to-Order initiatives; combined senior steering with hands-on portfolio control, process alignment and business/IT delivery support.
Managed and steered global Market-to-Order projects and initiatives; aligned roadmap, priorities and dependencies.
Enabled management decisions through transparent portfolio reporting (finances, staffing, business cases, delivery status).
Involved Sales Management hands-on in process definition and tool/application selection to ensure fit-for-purpose delivery.
Mobilized and coached project teams across departments and markets; removed blockers and ensured adoption of processes and tools.
Strengthened business case discipline and delivery planning to keep implementation realistic and outcome-oriented.

Feb 2010 - Jan 2013

3 years

Netherlands

Senior Project Manager

Canon

Delivered significant improvements in contract revenue through customer profitability projects. Implemented data, reporting and process improvements across EMEA sales organizations; combined program leadership with deep hands-on involvement in data integration, interfaces and KPI-driven change.
Delivered “Commercial Excellence” initiatives across European sales companies to improve customer profitability and service contract revenue. Achieved €0.5m–€1.0m benefits within 12 months in several countries.
Implemented harmonized EMEA sales reporting down to customer/item level; integrated distributor/retailer data (sales-stock-order) and supported sell-in/sell-out performance management. €1bn+ data, incl. support model setup.
Led BI business planning: defined processes and requirements, designed the KPI framework, harmonized planning, integrated core source systems and transitioned the solution into operations.
Managed additional initiatives including Industrial Printer I2M, PMO setup for outsourced Print Management and SAP Order-to-Cash for a remanufacturing operation.
Led an enterprise data warehouse implementation and related processes; aligned information architecture, interfaces and integrations with master data, ERP and BI teams.
Designed KPI frameworks and harmonized business planning processes; integrated core source systems and prepared the transition into operations, including training, hyper care and support model.

Feb 2008 - Nov 2009

1 year 10 months

United Kingdom

SAP Delivery Manager

Bluefin Solutions (Mindtree)

Built and operated ITIL-aligned change and support delivery for a major client; combined service delivery management including process design, reporting and team leadership across locations.
Responsible for support and demand services for named clients; led multifunctional delivery teams (approx. 30 FTE) across multiple locations.
Implemented ITIL-aligned incident/problem/change/release processes for Wolters Kluwer in Europe, including a practical offshore delivery model.
Designed hands-on operational processes and governance (CAB, scope control, effort estimation, prioritization) to stabilize delivery and manage demand.
Achieved high service performance (>96% SLA; 400+ incidents in the first year annually) through disciplined reporting, root-cause focus and vendor coordination.
Responsible for contract/budget management. (approx. EUR 3m)

Nov 2003 - Apr 2006

2 years 6 months

Indonesia

Development Manager

NGO

Coordinated a development program in a very remote environment.
Designed a sustainable aid framework focused on fraud prevention, cash flow control, transparency, and knowledge transfer.
Managed annual budgeting and donor reporting; established suitable, practical controls and routines.
Managed logistics, communication, and field activities; ensured continuity and team safety.
Built trusting relationships with local communities and government stakeholders; acted as the main interface between the donor and partner organization.

Oct 2000 - Sep 2003

3 years

Netherlands

SAP-FICO Consultant & UNIX System Administrator

Cap Gemini

Early career foundation in SAP Finance and UNIX system administration.
Certified SAP FICO consultant for financial customers.
UNIX administrator in a large ABN Amro project in which the first internet banking system was developed.

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Banking and Finance, Information Technology, Healthcare, Manufacturing, Agriculture, and Chemical.

Banking and Finance

Information Technology

Healthcare

Manufacturing

Agriculture

Chemical

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Project Management, Information Technology, Finance, Operations, Business Intelligence, and Sales.

Project Management

Information Technology

Finance

Operations

Business Intelligence

Sales

Languages

Dutch

Native

German

Advanced

English

Advanced

Education

Bachelor · Economics

Certifications & licenses

Zertifizierter SAP FICO Berater

Statistics

Experience

Total positions 12

Experience in Banking and Finance 6 y

Avg length 1 y 11 m

Longest experience 3 y 4 m

Global experience

Countries worked in 6 (Netherlands, Germany, Switzerland, Israel, United Kingdom, +1)

Primary country Netherlands

Expertise

Recent roles Head of Project Delivery, Head of Compliance Project Portfolio, Interim Head of Operations

Main industries Banking and Finance, Information Technology, Healthcare

Main business areas Project Management, Information Technology, Finance

Qualifications

Highest degree Bachelor

Certifications earned 1

Profile

Member since

September 2026

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is based in Sigmaringen, Germany.

speaks the following languages: Dutch (Native), German (Advanced), English (Advanced).

has at least 21 years of experience. During this time, has worked in at least 12 different roles and for 12 different companies. The average length of individual experience is 2 years and 9 months. Note that may not have shared all experience and actually has more experience.

Based on recent experience, would be well-suited for roles such as: Head of Project Delivery, Head of Compliance Project Portfolio, Interim Head of Operations.

's most recent position is Head of Project Delivery at Serco Europe.

In recent years, has worked for Serco Europe and Fresenius Medical Care AG.

is most experienced in industries like Banking and Finance, Information Technology, and Healthcare. also has some experience in Manufacturing, Agriculture, and Chemical.

is most experienced in business areas like Project Management, Information Technology, and Finance. also has some experience in Operations, Business Intelligence, and Sales.

has recently worked in industries like Healthcare.

has recently worked in business areas like Project Management and Operations.

holds a Bachelor in Economics.

has 1 certificate: Zertifizierter SAP FICO Berater.

will be available full-time from September 2026.

Daily rate distribution

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The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Average rates for similar positions

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Daily rate avg. 932 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

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Median rate 1000 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 22 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.