HP Service Manager Experts in Germany
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Meet FRATCH Experts in Germany, who have recently used HP Service Manager
Burhan Dinler
Last position:
Enterprise Architect & Solution Architect at DB Netz AG
With project PRIZMA, DB will modernize its infrastructure on the one hand, and develop a fail-safe IT landscape on the other hand, which can be restored quickly and securely in case of a disaster.
- Capture current architectures of existing systems as well as methodical consulting and development of target architectures
- Deepen and maintain the building plan / target IT landscape
- Implement technical architecture concepts & architecture descriptions
- Implement migration concepts for updating and further developing the platform and information systems
- Assess submitted improvement suggestions as part of the project
- Capability management: identify capability gaps, develop target visions, and support transformation planning within the enterprise architecture.
- Create a compatibility matrix of the components in use and compare dependencies of specific versions
- Create an IT concept for extending the platform with the following topics: hardware and software requirements, security, licensing, high availability, load balancing, backup & recovery, update strategy, monitoring integration, etc.
- Coordinate with business architects as well as technical architects from the cross-functional architecture area of the PRISMA program for the topics (backup, Active Directory, monitoring, Citrix, and business applications ...)
- Status meetings and alignment of project planning with the Release Train Engineer / Project Manager
- Advise the Release Train Engineer / Project Manager in identifying project risks
- Advise the System Architect Engineers in steering the implementation of the concept
- Implement the IT concept
- Document the infrastructure
Label: MS Project, LINUX, Windows, ORACLE, Java, REST, SharePoint, Microsoft Exchange, UML, Enterprise Architect, BPMN, AZURE, AWS, V-MODEL, Micro Service, VisualStudio, SAP S/4HANA, SCRUM(SAFE), ESB (TIBCO), Python, Innovator, LeanIX (TOGAF), Ansible, Ansible Tower, Ansible Automation, ROBOT, SpringBoot
Markus Blohm
Last position:
Consultant, Technical Project Manager at Lanxess
- Project: ESU Windows and SQL Server consolidation / Configuration Management in ServiceNow
- Creation of an as-is analysis of all servers worldwide
- Creation of an as-is analysis of all SQL servers worldwide
- Creation of requirements analyses for SQL and server migrations
- Coordination of requirements with partners for migrations to Hyper-V (on-premises) or Azure Cloud
- Moderation of jour fixe meetings
- Creation of roadmaps and solution models for server migrations
- Setup of test scenarios
- Moderation of workshops for the introduction of a Global Admin Team
- Creation of data models (CMDB) in ServiceNow
- Conducting workshops for the CMDB data model
- Creation of solution models for the CMDB
- Creation of seamless configuration and work documentation for the CMDB
- Creation of reports for license management
- Creation of KPIs for data quality in ServiceNow
- Creation of a service catalog
- Moderation of workshops for creating service requests
- Interface between needs analysis and ServiceNow development team
- Systems used: Windows 7, Windows 10, Microsoft Office 365/2010, Windows Server 20xx, SQL Server 20xx, SharePoint, Azure Cloud, Hyper-V, ServiceNow, various tools
Marcus Bonfigt
Last position:
Data Engineer at Deutsche Bahn AG via Scoore GmbH
- Development of ETL pipelines with Talend (7/ Enterprise)
- Development/adaptation of database schema/database functions (PostgreSQL)
- Development of GIT CI pipelines
Technologies: Talend Enterprise, Git, PostgreSQL, Dbeaver, SQL, PL-SQL, Liquibase
Andreas Fischer
Last position:
Project Manager & Portfolio Owner for Infrastructure (Automotive) at MHP Management- und IT-Beratung GmbH
- Overall coordination of service providers for all infrastructure topics at a production site being set up in Baden-Württemberg
- Design and finding solutions for internet connectivity, building office communication networks, setting up WLAN in production and administration buildings, IP address management, password policies, time tracking, access control systems, backup strategies, emergency power planning, operating concepts, cost planning, event management, workplace setup including laptop/mobile phones/telephony, remote support, print servers
- Selecting suitable external service providers and planning to meet needs for spare parts, repairs, on-site service, network and workplace support including on-site system replacement by providers
- Choosing suitable external service providers for facility management and building technology (fiber optic connections, data center infrastructure, cable ducts etc.)
- Coordination with clients and service providers
- Escalation management, schedule control
- On-site presence for service meetings and managing service providers
Thomas Martini
Last position:
Consultant / System Administrator / IT Analyst at Thomas Martini IT-Services
- Analysis and audit of the current situation on-site and at customer locations
- Planning of IT infrastructures and advice on new hardware purchases as well as migration planning
- Planning and management of the IT budget
- Configuration and support of IT hardware under Windows 7, 8.x, 10 and Mac OS
- Review and update of documentation with regard to GDPR
- Analysis and expansion of technical and organizational measures in accordance with GDPR and BDSG
- Training of employees
- Training in AI-Assistant Consulting and Cybersecurity with AI
- Recording the current state and planning the target state
- 2nd/3rd level support (C/S/N)
- Technical environment: Exchange Administration, Active Directory, MS Server 2016 R2, MS Server 2022, MS SQL Developer, MS SQL, Visual Studio 2013+, Tivoli Monitoring, Tivoli Remote, TeamViewer, weclapp CRM Solution, RA-Micro, IT Compliance, Citrix, UltraEdit, SCCM, Windows XP–11, Office 2010–M365, VPN Solutions, Lexware Solutions, OKI Management Solutions, LogMyTime, SAGE Systems
Jochen Gögel
Last position:
Senior Specialist Software Compliance at Inter Versicherung
- Designing processes for implementing regulatory IT requirements (VAIT, BAIT, DORA, MaGo) and establishing them within the IT organization
- Monitoring the execution of these processes, quality assurance and adaptation to new requirements
- Support and coordination of the annual audit regarding regulatory IT requirements (PwC)
- ITK governance
- Software lifecycle management
- Documentation and control of the IDV development process
- Process support and policy creation when setting up test management with regard to DORA and VAIT
- Policy creation for IAM processes
- Tools/Applications: ServiceNow, Confluence, Jira, M365, Loop, Connect, Omada
Eddy Abanum
Last position:
Network Administrator at Knauf Bayern
- Support of firewalls (Securepoint)
- Operation and maintenance of the client-server infrastructure (Windows)
- Operation and patching of IoT devices in the hazard management system (cameras, Web IOS, IP serial converters)
- Support with the integration of security technology into existing IT infrastructures
- Planning and execution of network segmentation and separation
- Transfer and implementation of solutions to other plants
- Tools used: Wireshark, Network Service Manager, PRTG, Cisco Catalyst, Nexus, HP Service Manager, FNT/Command Manager Console, ServiceNow, Confluence, Active Directory, Wingard, Securepoint FW
Mark Schürz
Last position:
Administration / operation / configuration / control / coordination at State authority (State of Hesse)
- administration, configuration, operation, installation, and troubleshooting of Windows Server systems (2016–2025) in a multi-domain infrastructure by tier level
- operation of Windows systems (VMware, Hyper-V, and physical)
- automated installation and patch management via MECM and WSUS
- support in the patch management process and backup process
- creation of server and operating system hardening according to BSI
- administration, configuration, and operation of Active Directory (AD)
- administration, configuration, and maintenance of group policies (GPOs)
- administration of cluster systems
- granting, modifying, and revoking access permissions and access groups
- control and documentation as well as coordination between business units and service providers
- change management: reviewing, evaluating, and controlling change requests
- performance analysis to optimize operating systems
- responsibility for solving malfunctions and internal service requests
- second- and third-level support
- creating documentation, operation manuals, and presentations
- working according to ITIL and IT baseline protection (BSI)
Jigar Patel
Last position:
Professional Freelancer at DuGi GmbH
- Managing projects of around 500 PDs
- Allocating and planning resources for the project tasks
- Technical Architect for Trade Enrichment System (TESYS)
- Application performance optimization & process optimization
- Acting as a bridge between business analysts team, software development team, IT support team, testing & release team
- Infrastructure migration and optimization
- Handling L3 support of TESYS application
- Analyzing and producing RCAs for P1 & P2 issues for TESYS application
- Preparing technical specifications, performing code review, performing TD review, conducting technical review meetings, maintaining project documents in RTC, conducting knowledge sharing sessions within offshore team
- Interaction with users & BA for requirements
- Work orders tracking
- Escalation management
- Environment / Platform: Java/J2EE, Spring, Eclipse, Tomcat, WAS, Oracle 10g/11g, DB2, COBOL, SVN, CVS, RTC, ICS, WebMethods, Jenkins, Sonar, MQ Series
Martina Treichel
Last position:
MDM Support Specialist at Paul Hartmann AG
- Data entry according to specifications
- Master data maintenance in SAP SD environment
- Maintenance of prices in the SAP system
- Continuous data matching and error analysis
- Creating surveys/questionnaires with MS Forms
- Analysis and evaluation of results and data
- Creating simple workflows to automate processes
- Documentation
Andreas Zimmermann
Last position:
ITSM Consultant at Industrial company / Global IT division
- Designed and implemented a new user support tower organization as part of the global IT transformation initiative.
- Created an operating and control model for the central service desk, including downstream support units (field service, VIP support, service points).
- Performed a comprehensive as-is analysis of existing service desk and field service structures and developed a target architecture based on ITIL 4 and SIAM.
- Defined roles, responsibilities, and governance mechanisms for internal IT and external providers.
- Prepared the blueprint document Service Management & Governance Handbook (User Support) to standardize global service processes (incident, request, problem, change, knowledge, ITSCM, CSI).
- Developed a KPI and SLA framework to measure service quality and performance in global user support.
- Defined the reporting and review structure (operations meeting, service review meeting, management steering board).
- Prepared RFP documents for the external tendering of L1/L2 support services, including definition of scope, governance model, process requirements, tool integration (ServiceNow), and KPI/SLA sets.
- Supported procurement and legal departments in evaluating and negotiating vendor proposals and assisted in vendor selection and contract finalization.
- Oversaw the handover to operational support, including knowledge transfer, training of provider teams, and establishment of a continuous improvement process (CSI).
- Methods / framework / tools: ITIL 4 / ITSM, SIAM, IT4IT, ServiceNow, Jira, BPMN, operating model canvas, KPI & SLA design, governance & performance management
Jürgen Windheim
Last position:
IT Project Manager at Daimler Financial Services
- Implementation of a financing and leasing system for Market NL (Miles / Miles MMP) from supplier Sofico
Kai V. Wulffen
Last position:
Process Manager in Operational Change Management at Jungheinrich AG
- Introduction of a central change process
- Technical support for the operational implementation of changes (ITIL technical change management)
- Co-design and technical implementation of digital processes
Axel Schnell
Last position:
Product Owner and Scrum Master ServiceNow at BARMER
- Product Owner ServiceNow
- Scrum Master and agile project management for the further development of ServiceNow and its IT interfaces
- Coordination of requirements with all process/service owners and external providers (incident, problem, knowledge, change, service request, catalog, software asset/hardware asset/config management, financial management, SecOPS)
- Management of internal and external software developers
- Coordination of interfaces and catalogs of new IT providers
Mario Mai
Last position:
Product / Solution Owner B2B Webshop Applications at Triumph International AG
- Further development and stabilization of existing IT solutions and interfaces to SAP, Salesforce.com, PIM (master data) and DAM (digital asset management)
- Project management / Business Relationship Manager / service management
- Communication between business units and IT
- Managing internal and external resources in implementing enhancements
- Coordinating integration efforts with internal and external partners
- Reviewing functional specifications
Discover over 15,000 top freelancers
Statistics of experts using HP Service Manager
Aggregated from the professional profiles of matched freelancers.
Experience
23 years
Position duration
2.1 years
Positions per freelancer
17
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Manufacturing
Certification focus areas
Information Technology, Project Management, Operations
Bachelor's degree or higher
79%
Master's degree or higher
29%
Certifications per freelancer
3
Most common languages
German, English, French
Speak two or more languages
95%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Germany using HP Service Manager
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
What it covers
HP Service Manager is an IT service management platform for handling incidents, requests, problems, changes, assets, and knowledge. Many teams still call it HPSM or HP ServiceCenter, especially in long-running enterprise environments. It is used to keep service processes consistent and auditable.
Common project work
- Incident, request, problem, and change workflows
- Service catalog and approval design
- CMDB structure and data quality
- SLA setup, routing, and notifications
- Reports, dashboards, and operational views
Integrations and ecosystem
Strong specialists work with integrations to email, authentication, asset tools, monitoring systems, and other ITSM or ERP systems. They often handle forms, business rules, UI behavior, and data mapping. In Germany, this matters in large enterprises with mixed tool landscapes and strict process ownership.
When companies bring in help
Companies usually need freelance support when an implementation is old, heavily customized, or hard to change safely. Typical cases include migrations, upgrades, workflow cleanup, troubleshooting, or rescue work after a weak rollout. HPSM projects often need careful coordination between service teams and technical owners.
What good specialists do
- Understand ITIL-style processes and how teams actually use them
- Keep customizations stable instead of overbuilding them
- Read logs, trace transactions, and isolate configuration issues
- Document changes clearly for support and handover
Signs you need a specialist
If approvals are inconsistent, ticket routing is unreliable, or the CMDB no longer matches reality, the platform needs experienced hands. The same applies when users complain about slow screens, broken forms, or integrations that fail after patching. A strong freelancer knows when to simplify, not add more layers.
Frequently asked questions
Not sure where to start with HP Service Manager? These answers cover the essentials.
HP Service Manager is used to run IT service processes such as incidents, requests, problems, changes, assets, and knowledge. Teams use it to standardize service handling, enforce approvals, and keep records for audits and operations. In many organizations, it is still the core ITSM tool behind daily support work.
Yes, HP Service Manager is often shortened to HPSM. People also still use older names like HP ServiceCenter when they talk about legacy environments. A freelancer should understand all three terms because they often show up in documentation, tickets, and internal discussions.
HP Service Manager is often chosen in established enterprise landscapes where existing workflows and data models already matter a lot. Compared with ServiceNow or BMC Remedy, the main challenge is usually not the concept but the amount of legacy customization. The right specialist knows how to maintain what works and simplify what does not.
A strong HP Service Manager specialist usually understands ITIL processes, data modeling, workflow design, and troubleshooting. Useful adjacent skills include integrations, SQL, scripting, authentication, and working with CMDB data. Communication also matters because many issues sit between process owners and technical teams.
A small configuration task may only need someone who knows the platform well, but older or customized environments need deeper experience. HP Service Manager work becomes harder when releases, forms, rules, and integrations have grown over time. For those cases, you want a freelancer who has already supported real production systems.
Yes, HP Service Manager work is often done remotely, especially for configuration, analysis, testing, and documentation. On-site time can still help during workshops, handover sessions, or when several local teams need fast alignment. In Germany, many companies use a hybrid setup for that reason.
Look for clear examples of workflow design, CMDB work, incident or change process improvements, and safe handling of custom code or rules. A strong HP Service Manager expert explains trade-offs plainly and avoids unnecessary complexity. Good signs are structured documentation, careful testing, and clean handover.
HP Service Manager experts are often hired for upgrades, migrations, process redesign, integration work, and support takeovers. They also help when reporting is weak, forms are cluttered, or service teams need better routing and approvals. In large German enterprises, long-term stabilization is often just as important as new features.
The average hourly rate of freelancers in Germany who have used HP Service Manager in their recent projects is 101 €, which corresponds to a daily rate of about 806 € based on an 8-hour working day.
Of the freelancers in Germany who have used HP Service Manager in their recent projects, 79% hold at least a Bachelor's degree and 29% hold at least a Master's degree.
On average, freelancers in Germany who have used HP Service Manager in their recent projects have 23 years of professional experience, with a single engagement typically lasting around 2.1 years.
The most common languages among freelancers in Germany who have used HP Service Manager in their recent projects are German (100%), English (90%), and French (23%).
The most common industries among freelancers in Germany who have used HP Service Manager in their recent projects are Information Technology (100%), Banking and Finance (75%), and Manufacturing (60%).
The most common business areas among freelancers in Germany who have used HP Service Manager in their recent projects are Information Technology (100%), Project Management (90%), and Operations (78%).
Main locations of FRATCH Experts, who have recently used HP Service Manager
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg 
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FRATCH CEO
