HP Service Manager Experts in Germany
for reliable IT service operations, matched in minutes with vetted freelancersHire experts who configure incident, problem, change and request workflows, integrate enterprise tools and improve service reporting with HP Service Manager. FRATCH connects you with precisely matched, vetted and available freelancers quickly.
Meet FRATCH Experts in Germany, who have recently used HP Service Manager
Markus B.
Last position:
Consultant, Technical Project Manager at Lanxess
- Project: ESU Windows and SQL Server Consolidation / Configuration Management in ServiceNow
- Prepared an as-is analysis of all servers worldwide
- Prepared an as-is analysis of all SQL servers worldwide
- Conducted requirements analyses for SQL and server migrations
- Coordinated requirements with partners for migrations to Hyper-V (on-premises) or Azure Cloud
- Facilitated regular status meetings (Jour Fixe)
- Developed roadmaps and solution models for server migrations
- Set up test scenarios
- Facilitated workshops for the rollout of a global admin team
- Designed data models (CMDB) in ServiceNow
- Led workshops for the CMDB data model
- Developed solution models for the CMDB
- Created end-to-end configuration documentation and work instructions for the CMDB
- Prepared reports for license management
- Defined KPIs for data quality in ServiceNow
- Created a service catalog
- Facilitated workshops to define service requests
- Acted as interface between requirements analysis and the ServiceNow development team
- Systems used: Windows 7, Windows 10, Microsoft Office 365/2010, Windows Server 20xx, SQL Server 20xx, SharePoint, Azure Cloud, Hyper-V, ServiceNow, various tools
Andreas Z.
Last position:
Transformation Architect / Business Analyst at IT Consulting
- Development of a comprehensive transformation model for IT departments and ITSM organizations, from operational stabilization through structuring and optimization to strategic advancement
- Design of a transformation matrix that connects development phases with the implementation activities Position, Focus, Model, Enable, Anchor and Develop
- Development of assessment, maturity and decision-making logic to determine the operational starting point, the appropriate entry point and the prioritized areas of action
- Structuring of an end-to-end approach from current-state assessment and target vision through operating model, roadmap and service modules to implementation and integration into steady-state operations
- Derivation of combinable consulting and implementation modules, including methods, deliverables, role models, governance structures and transformation paths
- Collection, structuring and prioritization of business requirements from the perspectives of IT management, service management and operational roles
- Translation of requirements into target visions, process and role models, decision criteria and traceable deliverables
Environment / Tools: ITIL 4, IT4IT, Operating Model Canvas, SIAM, maturity models Kanban
Eddy A.
Last position:
Network Administrator at Knauf Bayern
- Management of firewalls (Securepoint)
- Operation and maintenance of the client-server infrastructure (Windows)
- Operation and patching of IoT devices in the hazard management system (cameras, Web IOS, IP-to-serial converters)
- Support with the integration of security technology into existing IT infrastructures
- Planning and implementation of network segmentation and separation
- Transfer and implementation of solutions in other plants
- Tools used: Wireshark, Network Service Manager, PRTG, Cisco Catalyst, Nexus, HP Service, FNT/Command Manager Console, Service Now, Confluence, Active Directory, Wingard, Securepoint FW.
Burhan D.
Last position:
Enterprise Architect & Solution Architect at DB Netz AG
With project PRIZMA, DB will modernize its infrastructure on the one hand, and develop a fail-safe IT landscape on the other hand, which can be restored quickly and securely in case of a disaster.
- Capture current architectures of existing systems as well as methodical consulting and development of target architectures
- Deepen and maintain the building plan / target IT landscape
- Implement technical architecture concepts & architecture descriptions
- Implement migration concepts for updating and further developing the platform and information systems
- Assess submitted improvement suggestions as part of the project
- Capability management: identify capability gaps, develop target visions, and support transformation planning within the enterprise architecture.
- Create a compatibility matrix of the components in use and compare dependencies of specific versions
- Create an IT concept for extending the platform with the following topics: hardware and software requirements, security, licensing, high availability, load balancing, backup & recovery, update strategy, monitoring integration, etc.
- Coordinate with business architects as well as technical architects from the cross-functional architecture area of the PRISMA program for the topics (backup, Active Directory, monitoring, Citrix, and business applications ...)
- Status meetings and alignment of project planning with the Release Train Engineer / Project Manager
- Advise the Release Train Engineer / Project Manager in identifying project risks
- Advise the System Architect Engineers in steering the implementation of the concept
- Implement the IT concept
- Document the infrastructure
Label: MS Project, LINUX, Windows, ORACLE, Java, REST, SharePoint, Microsoft Exchange, UML, Enterprise Architect, BPMN, AZURE, AWS, V-MODEL, Micro Service, VisualStudio, SAP S/4HANA, SCRUM(SAFE), ESB (TIBCO), Python, Innovator, LeanIX (TOGAF), Ansible, Ansible Tower, Ansible Automation, ROBOT, SpringBoot
Axel S.
Last position:
Product Owner and Scrum Master ServiceNow at BARMER
Product Owner ServiceNow
Scrum Master and agile project management for the further development of ServiceNow and its IT interfaces
Coordinating requirements with all Process/Service Owners and external providers (Incident, Problem, Knowledge, Change, Service Request, Catalog, Software Asset/Hardware Asset/Config Management, Financial Management, SecOPS)
Managing internal/external software developers
Coordinating interfaces and catalogs for new IT providers
Volker R.
Last position:
Architect and Senior System Administrator at International trading company
- Analysis and optimization of the VMware environment for operation in a KRITIS environment
- Planning and implementation of updates to the VMware and hardware environment in a KRITIS environment
- Set up Skyline Health Diagnostics
- Review of the existing documentation
- Training and onboarding of new internal employees
- Support with migration and upgrade projects
- Preparations for moving scripts in the virtualization environment to GitLab
- Ticket processing with Service.Now
Mark S.
Last position:
Administration / Operations / Configuration / Control / Coordination at HZD
- Administration / configuration / operation / provision / troubleshooting of Windows Server systems (2012 - 2025) in a multi-domain infrastructure according to tiering level
- Operation of Windows systems (VMware, Hyper-V and physical)
- Automated installation and patch management via MECM / WSUS
- Creation of server hardening / operating system hardening according to BSI
- Administration / configuration / operation of Active Directory (AD)
- Administration / configuration / maintenance of GPOs / GPPs / DNS / DHCP
- Administration of cluster systems
- Support in the patch management process
- Support in the backup process
- Support with PKI deployment
- Granting, changing and revoking access permissions and access groups, control and documentation
- Control/coordination between business departments and different service providers
- Change management – review, evaluation and control of change requests
- Implementation of change requests
- Performance analysis to optimize operating systems
- Responsibility for resolving incidents and internal service requests
- Second- and third-level support
- Creation of documentation, operating manuals and presentations
- Working according to ITIL
Thomas M.
Last position:
Consultant / System Administrator / IT Analyst at Thomas Martini IT-Services
- Analysis and audit of the current situation on-site and at customer locations
- Planning of IT infrastructures and advice on new hardware purchases as well as migration planning
- Planning and management of the IT budget
- Configuration and support of IT hardware under Windows 7, 8.x, 10 and Mac OS
- Review and update of documentation with regard to GDPR
- Analysis and expansion of technical and organizational measures in accordance with GDPR and BDSG
- Training of employees
- Training in AI-Assistant Consulting and Cybersecurity with AI
- Recording the current state and planning the target state
- 2nd/3rd level support (C/S/N)
- Technical environment: Exchange Administration, Active Directory, MS Server 2016 R2, MS Server 2022, MS SQL Developer, MS SQL, Visual Studio 2013+, Tivoli Monitoring, Tivoli Remote, TeamViewer, weclapp CRM Solution, RA-Micro, IT Compliance, Citrix, UltraEdit, SCCM, Windows XP–11, Office 2010–M365, VPN Solutions, Lexware Solutions, OKI Management Solutions, LogMyTime, SAGE Systems
Jochen G.
Last position:
Senior Specialist Software Compliance at Inter Versicherung
- Designing processes for implementing regulatory IT requirements (VAIT, BAIT, DORA, MaGo) and establishing them within the IT organization
- Monitoring the execution of these processes, quality assurance and adaptation to new requirements
- Support and coordination of the annual audit regarding regulatory IT requirements (PwC)
- ITK governance
- Software lifecycle management
- Documentation and control of the IDV development process
- Process support and policy creation when setting up test management with regard to DORA and VAIT
- Policy creation for IAM processes
- Tools/Applications: ServiceNow, Confluence, Jira, M365, Loop, Connect, Omada
Jaouad A.
Last position:
Second Level Support at Sanofi
- Software distribution to notebooks via Active Directory and image installation
- Support of iOS and Android devices, including switching from SIM to eSIM via QR code
- Scheduling appointments and setup during employees' initial registration
- Ticket processing via ServiceNow
Jörg S.
Last position:
Software Developer at Commerzbank
- Created interface programs between mainframe and distributed online screens
- Modified and created batch programs for daily data processing
- Provided advice on program setup, database structures, and programming tools
- Performed error analysis for the overall project
- System: OS/390, ISPF, TSO, IMS DB, IMS Connect, COBOL, DB2, SQL, SPUFI, IBM debug tool, Confluence, Jira, Eclipse, Rational Developer for Z Systems (RDZ)
Benjamin W.
Last position:
SAP Basis at IT Baden-Württemberg (BITBW)
- SAP Basis operations for complex SAP system landscapes (ABAP and Java stacks)
- Administration, monitoring, and optimization of SAP systems with regard to availability, performance, and stability
- Planning and execution of data center moves as well as migrations of SAP systems and databases
- Handling of incidents, changes, and problems according to ITIL processes, including root cause analyses
- Creation of technical concepts, operations documentation, and implementation plans
Technologies: SAP NetWeaver, ITIL processes, technical migrations
Saood Y.
Last position:
Senior Application Owner at an international energy company
Further development of the application landscape for Planing, Forecasting and Pricing
Communication with internal stakeholders to standardize the application landscape across all companies
Optimization of vendor management
API and batch processing
Creation of operating concepts
Ensuring compliance with requirements and operating processes
Supporting solution design as well as the implementation and further development of new applications and services
ServiceNow
Virtual Machines (Windows / Linux)
M365 Products
Azure DevOps
Web Applications
Jigar P.
Last position:
Professional Freelancer at DuGi GmbH
- Managing projects of around 500 PDs
- Allocating and planning resources for the project tasks
- Technical Architect for Trade Enrichment System (TESYS)
- Application performance optimization & process optimization
- Acting as a bridge between business analysts team, software development team, IT support team, testing & release team
- Infrastructure migration and optimization
- Handling L3 support of TESYS application
- Analyzing and producing RCAs for P1 & P2 issues for TESYS application
- Preparing technical specifications, performing code review, performing TD review, conducting technical review meetings, maintaining project documents in RTC, conducting knowledge sharing sessions within offshore team
- Interaction with users & BA for requirements
- Work orders tracking
- Escalation management
- Environment / Platform: Java/J2EE, Spring, Eclipse, Tomcat, WAS, Oracle 10g/11g, DB2, COBOL, SVN, CVS, RTC, ICS, WebMethods, Jenkins, Sonar, MQ Series
Martina T.
Last position:
MDM Support Specialist at Paul Hartmann AG
- Data entry according to specifications
- Master data maintenance in SAP SD environment
- Maintenance of prices in the SAP system
- Continuous data matching and error analysis
- Creating surveys/questionnaires with MS Forms
- Analysis and evaluation of results and data
- Creating simple workflows to automate processes
- Documentation
Discover over 15,000 top freelancers
Statistics of experts using HP Service Manager
Aggregated from the professional profiles of matched freelancers.
Experience
22 years
Position duration
2.2 years
Positions per freelancer
16
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Manufacturing
Certification focus areas
Information Technology, Project Management, Operations
Bachelor's degree or higher
76%
Master's degree or higher
28%
Certifications per freelancer
4
Most common languages
German, English, French
Speak two or more languages
95%
Based on our profile pool as of 29 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Germany using HP Service Manager
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
HP Service Manager experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Banking and Finance (74%)
- Manufacturing (56%)
- Insurance (51%)
- Government and Administration (46%)
- Automotive (41%)
- Transportation (38%)
- Retail (38%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Service management platform
HP Service Manager is an IT service management platform for controlling incidents, problems, changes, requests and service levels. It gives service teams structured workflows, approval paths, assignment rules and audit trails across enterprise support operations. The product is commonly known as HPSM and was previously associated with HP ServiceCenter.
Core capabilities
Companies use HP Service Manager to standardize service handling across departments, locations and support tiers. Strong configurations connect business services with operational processes rather than treating each ticket as an isolated task.
- Incident, problem and request management
- Change, release and approval workflows
- Service level agreements and escalation rules
- Knowledge, asset and configuration data
- Dashboards, queues and operational reporting
Ecosystem and integrations
HPSM environments often exchange data with monitoring tools, identity services, email systems, discovery products and enterprise reporting solutions. Professionals work with the platform’s data model, tailoring tools, forms, rules, notifications and integrations to existing processes. Depending on the installation, they may also handle web services, APIs, database access and migration interfaces.
When specialists help
Freelance expertise is useful when a company needs to modernize a long-running service operation without disrupting daily support. It can also support a rollout, a major workflow redesign, an integration program or a transition from legacy HP tooling to an OpenText-managed environment.
- Replace inconsistent ticket workflows
- Improve change governance and approvals
- Connect service records with monitoring or asset data
- Prepare upgrades, migrations or clean-up projects
What strong professionals deliver
Experienced specialists begin with service processes, ownership and reporting needs before changing configuration. They can translate operational requirements into maintainable workflows, explain trade-offs clearly and document every important rule. The best work includes testing with real ticket scenarios, controlled releases and practical guidance for service teams.
Germany project context
In Germany, HP Service Manager may support distributed internal IT, manufacturing operations, regulated environments and shared service organizations. Remote collaboration works well for configuration, documentation and testing, while on-site workshops can help with process discovery, stakeholder alignment and sensitive operational transitions. German and English communication requirements should be agreed at the start.
Frequently asked questions
Not sure where to start with HP Service Manager? These answers cover the essentials.
HP Service Manager is used to manage IT incidents, problems, service requests, changes and service level commitments. It helps organizations route work, enforce approvals, track ownership and produce operational records across support teams.
HPSM is often found in established enterprise environments with mature workflows, extensive configuration and long-running service processes. ServiceNow and Jira Service Management may offer different approaches to cloud delivery, extensibility and user experience, so the right choice depends on the existing data, integrations, governance model and migration effort.
A strong HP Service Manager specialist should understand ITIL-based processes, service level design, reporting and configuration management. Useful adjacent skills include REST or web service integration, SQL, identity systems, monitoring platforms, asset data and migration planning.
The right level for HP Service Manager depends on the scope, risk and state of the existing environment. A focused workflow change may need configuration and testing expertise, while a migration, integration redesign or major upgrade calls for deep knowledge of data structures, customizations and release control.
Much of HP Service Manager configuration, analysis, documentation and testing can be completed remotely through secure access and structured workshops. On-site collaboration in Germany can still be valuable for process discovery, stakeholder sessions and environments with strict access controls; language expectations should be clarified early.
Ask an HPSM freelancer to explain a comparable workflow, the design decisions behind it and how changes were tested and released. Look for clear documentation, careful handling of customizations, knowledge of integrations and the ability to connect configuration choices to service outcomes.
HP Service Manager covers incident management, but its scope is broader than ticket intake. It can coordinate problem, change, request, release, knowledge, service level and configuration-related processes when the environment is designed consistently.
Micro Focus Service Manager is a name used for HP Service Manager after the product moved through vendor ownership changes, and related environments may now be associated with OpenText. Freelancers should confirm the installed release, customization level, integration landscape and support model before estimating the work.
The average hourly rate of freelancers in Germany who have used HP Service Manager in their recent projects is 100 €, which corresponds to a daily rate of about 800 € based on an 8-hour working day.
Of the freelancers in Germany who have used HP Service Manager in their recent projects, 76% hold at least a Bachelor's degree and 28% hold at least a Master's degree.
On average, freelancers in Germany who have used HP Service Manager in their recent projects have 22 years of professional experience, with a single engagement typically lasting around 2.2 years.
The most common languages among freelancers in Germany who have used HP Service Manager in their recent projects are German (100%), English (90%), and French (21%).
The most common industries among freelancers in Germany who have used HP Service Manager in their recent projects are Information Technology (100%), Banking and Finance (74%), and Manufacturing (56%).
The most common business areas among freelancers in Germany who have used HP Service Manager in their recent projects are Information Technology (100%), Project Management (90%), and Operations (74%).
Main locations of FRATCH Experts, who have recently used HP Service Manager
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg 
Munich Request a free demo
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