HP Service Manager Expert in Germany
for reliable IT service workflows, matched in minutes with vetted specialistsHire experts who configure ITIL service processes, integrate HP Service Manager with enterprise tools and improve service desk operations. FRATCH quickly matches you with precise, vetted and available freelancers for your project.
Meet FRATCH Experts in Germany, who have recently used HP Service Manager
Andreas Z.
Last position:
Transformation Architect / Business Analyst at IT Consulting
- Development of a comprehensive transformation model for IT departments and ITSM organizations, from operational stabilization through structuring and optimization to strategic advancement
- Design of a transformation matrix that connects development phases with the implementation activities Position, Focus, Model, Enable, Anchor and Develop
- Development of assessment, maturity and decision-making logic to determine the operational starting point, the appropriate entry point and the prioritized areas of action
- Structuring of an end-to-end approach from current-state assessment and target vision through operating model, roadmap and service modules to implementation and integration into steady-state operations
- Derivation of combinable consulting and implementation modules, including methods, deliverables, role models, governance structures and transformation paths
- Collection, structuring and prioritization of business requirements from the perspectives of IT management, service management and operational roles
- Translation of requirements into target visions, process and role models, decision criteria and traceable deliverables
Environment / Tools: ITIL 4, IT4IT, Operating Model Canvas, SIAM, maturity models Kanban
Burhan D.
Last position:
Enterprise Architect & Solution Architect at DB Netz AG
With project PRIZMA, DB will modernize its infrastructure on the one hand, and develop a fail-safe IT landscape on the other hand, which can be restored quickly and securely in case of a disaster.
- Capture current architectures of existing systems as well as methodical consulting and development of target architectures
- Deepen and maintain the building plan / target IT landscape
- Implement technical architecture concepts & architecture descriptions
- Implement migration concepts for updating and further developing the platform and information systems
- Assess submitted improvement suggestions as part of the project
- Capability management: identify capability gaps, develop target visions, and support transformation planning within the enterprise architecture.
- Create a compatibility matrix of the components in use and compare dependencies of specific versions
- Create an IT concept for extending the platform with the following topics: hardware and software requirements, security, licensing, high availability, load balancing, backup & recovery, update strategy, monitoring integration, etc.
- Coordinate with business architects as well as technical architects from the cross-functional architecture area of the PRISMA program for the topics (backup, Active Directory, monitoring, Citrix, and business applications ...)
- Status meetings and alignment of project planning with the Release Train Engineer / Project Manager
- Advise the Release Train Engineer / Project Manager in identifying project risks
- Advise the System Architect Engineers in steering the implementation of the concept
- Implement the IT concept
- Document the infrastructure
Label: MS Project, LINUX, Windows, ORACLE, Java, REST, SharePoint, Microsoft Exchange, UML, Enterprise Architect, BPMN, AZURE, AWS, V-MODEL, Micro Service, VisualStudio, SAP S/4HANA, SCRUM(SAFE), ESB (TIBCO), Python, Innovator, LeanIX (TOGAF), Ansible, Ansible Tower, Ansible Automation, ROBOT, SpringBoot
Markus B.
Last position:
Consultant, Technical Project Manager at Lanxess
- Project: ESU Windows and SQL Server consolidation / Configuration Management in ServiceNow
- Creation of an as-is analysis of all servers worldwide
- Creation of an as-is analysis of all SQL servers worldwide
- Creation of requirements analyses for SQL and server migrations
- Coordination of requirements with partners for migrations to Hyper-V (on-premises) or Azure Cloud
- Moderation of jour fixe meetings
- Creation of roadmaps and solution models for server migrations
- Setup of test scenarios
- Moderation of workshops for the introduction of a Global Admin Team
- Creation of data models (CMDB) in ServiceNow
- Conducting workshops for the CMDB data model
- Creation of solution models for the CMDB
- Creation of seamless configuration and work documentation for the CMDB
- Creation of reports for license management
- Creation of KPIs for data quality in ServiceNow
- Creation of a service catalog
- Moderation of workshops for creating service requests
- Interface between needs analysis and ServiceNow development team
- Systems used: Windows 7, Windows 10, Microsoft Office 365/2010, Windows Server 20xx, SQL Server 20xx, SharePoint, Azure Cloud, Hyper-V, ServiceNow, various tools
Marcus B.
Last position:
Data Engineer at Deutsche Bahn AG via Scoore GmbH
- Development of ETL pipelines with Talend (7/ Enterprise)
- Development/adaptation of database schema/database functions (PostgreSQL)
- Development of GIT CI pipelines
Technologies: Talend Enterprise, Git, PostgreSQL, Dbeaver, SQL, PL-SQL, Liquibase
Andreas F.
Last position:
Project Manager & Portfolio Owner for Infrastructure (Automotive) at MHP Management- und IT-Beratung GmbH
- Overall coordination of service providers for all infrastructure topics at a production site being set up in Baden-Württemberg
- Design and finding solutions for internet connectivity, building office communication networks, setting up WLAN in production and administration buildings, IP address management, password policies, time tracking, access control systems, backup strategies, emergency power planning, operating concepts, cost planning, event management, workplace setup including laptop/mobile phones/telephony, remote support, print servers
- Selecting suitable external service providers and planning to meet needs for spare parts, repairs, on-site service, network and workplace support including on-site system replacement by providers
- Choosing suitable external service providers for facility management and building technology (fiber optic connections, data center infrastructure, cable ducts etc.)
- Coordination with clients and service providers
- Escalation management, schedule control
- On-site presence for service meetings and managing service providers
Thomas M.
Last position:
Consultant / System Administrator / IT Analyst at Thomas Martini IT-Services
- Analysis and audit of the current situation on-site and at customer locations
- Planning of IT infrastructures and advice on new hardware purchases as well as migration planning
- Planning and management of the IT budget
- Configuration and support of IT hardware under Windows 7, 8.x, 10 and Mac OS
- Review and update of documentation with regard to GDPR
- Analysis and expansion of technical and organizational measures in accordance with GDPR and BDSG
- Training of employees
- Training in AI-Assistant Consulting and Cybersecurity with AI
- Recording the current state and planning the target state
- 2nd/3rd level support (C/S/N)
- Technical environment: Exchange Administration, Active Directory, MS Server 2016 R2, MS Server 2022, MS SQL Developer, MS SQL, Visual Studio 2013+, Tivoli Monitoring, Tivoli Remote, TeamViewer, weclapp CRM Solution, RA-Micro, IT Compliance, Citrix, UltraEdit, SCCM, Windows XP–11, Office 2010–M365, VPN Solutions, Lexware Solutions, OKI Management Solutions, LogMyTime, SAGE Systems
Jochen G.
Last position:
Senior Specialist Software Compliance at Inter Versicherung
- Designing processes for implementing regulatory IT requirements (VAIT, BAIT, DORA, MaGo) and establishing them within the IT organization
- Monitoring the execution of these processes, quality assurance and adaptation to new requirements
- Support and coordination of the annual audit regarding regulatory IT requirements (PwC)
- ITK governance
- Software lifecycle management
- Documentation and control of the IDV development process
- Process support and policy creation when setting up test management with regard to DORA and VAIT
- Policy creation for IAM processes
- Tools/Applications: ServiceNow, Confluence, Jira, M365, Loop, Connect, Omada
Eddy A.
Last position:
Network Administrator at Knauf Bayern
- Support of firewalls (Securepoint)
- Operation and maintenance of the client-server infrastructure (Windows)
- Operation and patching of IoT devices in the hazard management system (cameras, Web IOS, IP serial converters)
- Support with the integration of security technology into existing IT infrastructures
- Planning and execution of network segmentation and separation
- Transfer and implementation of solutions to other plants
- Tools used: Wireshark, Network Service Manager, PRTG, Cisco Catalyst, Nexus, HP Service Manager, FNT/Command Manager Console, ServiceNow, Confluence, Active Directory, Wingard, Securepoint FW
Mark S.
Last position:
Administration / operation / configuration / control / coordination at State authority (State of Hesse)
- administration, configuration, operation, installation, and troubleshooting of Windows Server systems (2016–2025) in a multi-domain infrastructure by tier level
- operation of Windows systems (VMware, Hyper-V, and physical)
- automated installation and patch management via MECM and WSUS
- support in the patch management process and backup process
- creation of server and operating system hardening according to BSI
- administration, configuration, and operation of Active Directory (AD)
- administration, configuration, and maintenance of group policies (GPOs)
- administration of cluster systems
- granting, modifying, and revoking access permissions and access groups
- control and documentation as well as coordination between business units and service providers
- change management: reviewing, evaluating, and controlling change requests
- performance analysis to optimize operating systems
- responsibility for solving malfunctions and internal service requests
- second- and third-level support
- creating documentation, operation manuals, and presentations
- working according to ITIL and IT baseline protection (BSI)
Jigar P.
Last position:
Professional Freelancer at DuGi GmbH
- Managing projects of around 500 PDs
- Allocating and planning resources for the project tasks
- Technical Architect for Trade Enrichment System (TESYS)
- Application performance optimization & process optimization
- Acting as a bridge between business analysts team, software development team, IT support team, testing & release team
- Infrastructure migration and optimization
- Handling L3 support of TESYS application
- Analyzing and producing RCAs for P1 & P2 issues for TESYS application
- Preparing technical specifications, performing code review, performing TD review, conducting technical review meetings, maintaining project documents in RTC, conducting knowledge sharing sessions within offshore team
- Interaction with users & BA for requirements
- Work orders tracking
- Escalation management
- Environment / Platform: Java/J2EE, Spring, Eclipse, Tomcat, WAS, Oracle 10g/11g, DB2, COBOL, SVN, CVS, RTC, ICS, WebMethods, Jenkins, Sonar, MQ Series
Martina T.
Last position:
MDM Support Specialist at Paul Hartmann AG
- Data entry according to specifications
- Master data maintenance in SAP SD environment
- Maintenance of prices in the SAP system
- Continuous data matching and error analysis
- Creating surveys/questionnaires with MS Forms
- Analysis and evaluation of results and data
- Creating simple workflows to automate processes
- Documentation
Dirk L.
Last position:
PMO Consulting, Service & Support
- Consulting, service and support for various companies.
- Consulting and planning of projects and process optimisation.
- Rollout planning, IT service and support, stakeholder management
Jürgen W.
Last position:
IT Project Manager at Daimler Financial Services
- Implementation of a financing and leasing system for Market NL (Miles / Miles MMP) from supplier Sofico
Kai V.
Last position:
Process Manager in Operational Change Management at Jungheinrich AG
- Introduction of a central change process
- Technical support for the operational implementation of changes (ITIL technical change management)
- Co-design and technical implementation of digital processes
Axel S.
Last position:
Product Owner and Scrum Master ServiceNow at BARMER
- Product Owner ServiceNow
- Scrum Master and agile project management for the further development of ServiceNow and its IT interfaces
- Coordination of requirements with all process/service owners and external providers (incident, problem, knowledge, change, service request, catalog, software asset/hardware asset/config management, financial management, SecOPS)
- Management of internal and external software developers
- Coordination of interfaces and catalogs of new IT providers
Discover over 15,000 top freelancers
Statistics of experts using HP Service Manager
Aggregated from the professional profiles of matched freelancers.
Experience
22 years
Position duration
2.1 years
Positions per freelancer
16
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Manufacturing
Certification focus areas
Information Technology, Project Management, Operations
Bachelor's degree or higher
80%
Master's degree or higher
32%
Certifications per freelancer
4
Most common languages
German, English, French
Speak two or more languages
95%
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Germany using HP Service Manager
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
HP Service Manager experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Banking and Finance (75%)
- Manufacturing (60%)
- Insurance (50%)
- Government and Administration (45%)
- Automotive (40%)
- Transportation (38%)
- Retail (38%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Service management platform
HP Service Manager is an enterprise IT service management platform for handling incidents, requests, problems, changes and configuration data. It helps service teams standardize workflows, assign ownership and track resolution from the service desk through operational support. The product is also known as HPE Service Manager and, in older environments, is associated with Peregrine ServiceCenter.
Core capabilities
The platform combines process control with configurable forms, rules, approvals and service-level tracking. It supports structured case handling across business units and can connect service records with configuration items, users, contracts and knowledge content. Strong implementations reflect the company’s operating model instead of forcing every process into a rigid template.
Ecosystem and tooling
Professionals work with the Service Manager application, its database and administration tools, web interfaces, reporting functions and integration options. Depending on the environment, they connect it with directory services, monitoring, asset repositories, email, identity systems and other enterprise applications through APIs or middleware. ITIL process knowledge and data migration skills are often essential.
Where companies use it
HP Service Manager commonly supports internal IT, shared service centers, managed services and regulated operations. Typical work includes:
- Incident, request and problem management workflows
- Change approval and release coordination
- Configuration management and service catalog design
- Service-level reporting and operational dashboards
- Integrations with monitoring, identity and asset systems
When specialists help
Companies bring in freelance expertise when a legacy installation needs stabilization, a service catalog needs redesign or integrations are blocking automation. Specialists can support migrations from older ServiceCenter environments, upgrades, data cleansing, workflow configuration and knowledge transfer. In Germany, remote delivery often works well, while workshops with local service owners may still benefit from on-site collaboration and German-language communication.
What strong experts deliver
A strong professional understands both the product and the service processes behind it. They clarify requirements, protect data quality, document configuration decisions and test workflows with real support scenarios. Look for experience with governance, role design, reporting, integrations and controlled releases, plus the ability to explain technical trade-offs clearly to service managers and stakeholders.
Frequently asked questions
Not sure where to start with HP Service Manager? These answers cover the essentials.
HP Service Manager is used to manage incidents, service requests, problems, changes, approvals and service-level obligations in enterprise IT environments. It gives service teams a controlled way to record work, route responsibility and connect support activity with configuration and business data.
HP Service Manager is often retained where companies have established processes, customized workflows and significant operational data in the platform. ServiceNow and BMC Helix may offer broader modern cloud capabilities, but changing platforms involves process redesign, integration work and careful data migration.
HP Service Manager work benefits from ITIL process knowledge, database administration, API integration and enterprise identity management. Experience with monitoring tools, configuration management databases, reporting and data migration is also valuable when the platform supports a wider service operation.
HP Service Manager projects need a professional who has handled the specific scope, such as workflow configuration, integration, migration or operational support. A smaller configuration task may need focused product expertise, while a platform redesign calls for broader process, data and release-management experience.
HP Service Manager administration, configuration and integration work can often be performed remotely when access, documentation and decision paths are clear. On-site sessions may help with process workshops, stakeholder alignment or restricted environments, and German-language communication can matter for local service teams.
Ask an HP Service Manager professional to describe a comparable workflow, integration or migration without exposing confidential information. Strong answers cover requirements, testing, rollback planning, documentation, role permissions and how the delivered configuration was validated by service users.
HP Service Manager can exchange data with systems such as monitoring, directory, asset, email and identity services through available interfaces and integration middleware. The right approach depends on the product version, existing customizations, security rules and the reliability required for each process.
HP Service Manager installations may contain custom forms, scripts, workflows and integrations that are not fully documented. Professionals should assess dependencies before changing them, separate standard configuration from custom code and create a safe test and release process for any modernization work.
The average hourly rate of freelancers in Germany who have used HP Service Manager in their recent projects is 101 €, which corresponds to a daily rate of about 806 € based on an 8-hour working day.
Of the freelancers in Germany who have used HP Service Manager in their recent projects, 80% hold at least a Bachelor's degree and 32% hold at least a Master's degree.
On average, freelancers in Germany who have used HP Service Manager in their recent projects have 22 years of professional experience, with a single engagement typically lasting around 2.1 years.
The most common languages among freelancers in Germany who have used HP Service Manager in their recent projects are German (100%), English (90%), and French (20%).
The most common industries among freelancers in Germany who have used HP Service Manager in their recent projects are Information Technology (100%), Banking and Finance (75%), and Manufacturing (60%).
The most common business areas among freelancers in Germany who have used HP Service Manager in their recent projects are Information Technology (100%), Project Management (90%), and Operations (75%).
Main locations of FRATCH Experts, who have recently used HP Service Manager
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg 
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