Axel Schnell - Product Owner and Scrum Master ServiceNow

Q: Where is Axel based?

Axel is based in Berlin, Germany .

Q: What languages does Axel speak?

Axel speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Axel have?

Axel has at least 31 years of experience. During this time, Axel has worked in at least 15 different roles and for 10 different companies . The average length of individual experience is 2 years . Note that Axel may not have shared all experience and actually has more experience.

Q: What is Axel's latest experience?

Axel's most recent position is Product Owner and Scrum Master ServiceNow at BARMER .

Q: What companies has Axel worked for in recent years?

In recent years, Axel has worked for BARMER and gkv informatik eGbR for T-Systems International GmbH .

Q: Which industries is Axel most experienced in?

Axel is most experienced in industries like Telecommunication , Information Technology , and Energy . Axel also has some experience in Insurance , Manufacturing , and Real Estate .

Q: Which business areas is Axel most experienced in?

Axel is most experienced in business areas like Project Management , Information Technology , and Operations . Axel also has some experience in Product Development , Customer Service , and Sales .

Q: Which industries has Axel worked in recently?

Axel has recently worked in industries like Information Technology and Insurance .

Q: Which business areas has Axel worked in recently?

Axel has recently worked in business areas like Information Technology , Project Management , and Operations .

Recommended expert

Berlin, Germany

Experience

Jan 2025 - Dec 2025

1 year

Product Owner and Scrum Master ServiceNow

BARMER

Product Owner ServiceNow
Scrum Master and agile project management for the further development of ServiceNow and its IT interfaces
Coordination of requirements with all process/service owners and external providers (incident, problem, knowledge, change, service request, catalog, software asset/hardware asset/config management, financial management, SecOPS)
Management of internal and external software developers
Coordination of interfaces and catalogs of new IT providers

Jun 2023 - Dec 2024

1 year 7 months

Project Manager Processes & Tools (IT Service Management)

BARMER

Product Owner ServiceNow implementation (agile development)
Project management for the processes and tools of an IT insourcing project during the transition and transformation phases in ServiceNow
Alignment of processes and roles based on ITIL 4 (incident, problem, knowledge, change, service request, catalog, software asset and hardware asset management, SecOPS)
Development of requirements for the ITSM tool implementation and management of the execution in ServiceNow

Jan 2019 - May 2023

4 years 5 months

Executive Project Manager Core Processes & Tools (IT Service Management)

gkv informatik eGbR for T-Systems International GmbH

Project management for core processes and tools of an IT outsourcing/onboarding project
Extensive project planning (organization, budget, schedule, quality, and risks), management of project teams according to PMBoK standards, and ensuring project profitability
Creation and coordination of detailed concepts and implementation of extensive ITIL processes (23 subprocesses)
Setup, definition, and implementation of the tool architecture and IT interfaces internally and externally
Alignment of the service catalog with production teams and client, implementation of order automation and billing
Cleanup of inventories and execution of inventory imports
Operationalization of processes after client acceptance

Dec 2017 - Sep 2018

10 months

Business Process Analyst and Software Development Project Manager

APCOA PARKING Deutschland GmbH

Analysis of business processes and identification of optimization potential in a critical business area
Creation of the requirements specification for the reimplementation of the ERP system
Outsourcing of hotline and cancellation management; management and coordination of service providers (processes, SLAs, and reporting)
Extensive test management (organization, targets, and costs) with coordination and execution of all end-to-end tests and field tests of the infrastructure
Coordination and control of Indian project partners (internal and external)
Alignment and setup of business processes and introduction of IHM/PRM/CHM tools for solution operation (based on ITIL v3); training of the service desk and handover of operations
Review and establishment of GoBD compliance
Creation of business processes for incident management and a QA/CI concept

Jul 2016 - Sep 2017

1 year 3 months

Executive Project Manager Processes & Tools (IT Service Management)

T-Systems International GmbH for thyssenkrupp AG

Project management for processes and tools of an IT outsourcing/onboarding project at a leading German industrial group (steel industry)
Extensive project planning (organization, budget, schedule, quality, and risks), management of project teams according to PMBoK standards, and ensuring project profitability
Alignment and introduction of extensive ITIL processes in the OSS and BSS areas with the project sponsor and client based on the client contract
Setup and definition of the tool architecture and IT interfaces internally and externally
Leading substreams for client-specific customizations and introduction of IT service management tools (incident, config, change, service level, and service request management as well as client reporting)
Resolving conflicts and representing T-Systems interests in various governance bodies at the client
Conducting acceptances with the client and handing over services to the operations organizations
Extensive risk assessment and mitigation of commercial risks

Jan 2016 - Jun 2016

6 months

Project Manager Network Access Control (LAN Access Control System)

Sparda-Datenverarbeitung eG (SDV IT)

Project management and reporting according to SDV large-project standards (schedule, budget, quality)
Creation of the NAC policy within the framework of SDV security and compliance standards (“Secure IT Operations”)
Alignment of the technical concept with the business units and management of the project teams involved
Definition of modifications to existing IT systems (order management, inventory, ISEM, HP-SM) and the required tool architecture
Development and implementation of ITIL v3-based ITSM operating processes (SRM, INM, CHM, PRM, and SACM)
Design of a NAC release concept and operations manual
Pilot testing, training, and handover to regular operations

Feb 2011 - Oct 2013

2 years 9 months

Project Manager Processes & Tools Integration and process implementation in France and Spain

T-Systems International GmbH for a European energy provider

Definition and implementation of ITIL processes at a leading energy provider
Aligning the project scope with the customer contract and project participants
Definition of the tool architecture and IT interfaces (internal and external)
Management and coordination of all service providers involved in the implementation
Introduction of processes in the respective operational and country organizations
Preparation of the necessary documentation (detailed designs and operations manuals)
Senior project leadership for processes and tools in large IT outsourcing/onboarding projects in a European context according to PMP standards
Leading customer-specific adaptations of IT service management tools and coordinating all involved project teams
Establishment of comprehensive customer reporting
Representing T-Systems interests in various customer committees and finding solutions in case of conflicts
Acceptance of project components with the customer and handover to T-Systems operations
Conducting lessons learned to document project experiences

Jul 2009 - Dec 2009

6 months

Development and marketing of a stock analysis package based on value investing principles

Investment Company

Design and development of a software package for analyzing and evaluating publicly traded companies based on the value investing approach
Calculation of various performance indicators and financial stability metrics used by recognized value investors
Determination of a company's intrinsic value using various methods, comparison to current market value, and generation of buy signals
Development of optimized screening functions using ML.NET and genetic programming in C# and Python
Use of the latest techniques to prevent overfitting

Jun 2006 - Jun 2009

3 years 1 month

COO - Chief Operating Officer

NextiraOne Deutschland GmbH

Overall responsibility for all NextiraOne functions in Germany (budget responsibility: EUR 215 million, personnel responsibility: 1,000 employees)
Repositioning of NextiraOne, especially sales and central departments
Restructuring with almost 20 % reduction in staff and relocation of headquarters
Partial outsourcing of non-core areas
Negotiations with collective bargaining partners (IG Metall, works councils)
Cost reduction programs and increase in efficiency and productivity
Focused partner programs (Alcatel Lucent, Cisco, Genesys)
Establishment of a solution selling team and professional services team
Implementation of a new, unified SAP platform across Europe
Full P&L and budget responsibility
Increase in order intake for recurring and managed services by over 35 % and in professional services by approx. 40 %
Completion of restructuring on time and significantly under planned costs
Significant improvement in company performance in 2007
Largest single order in NextiraOne's history at the beginning of 2009
Increase in Cisco sales by over 60 % between 2006 and 2008

Jun 2002 - May 2006

4 years

Director Operations & Services / Management Board Member

NextiraOne Deutschland GmbH

Overall responsibility for all Germany-wide service areas (service factory, integration, support, professional services, and project management) (budget responsibility: EUR 95 million, personnel responsibility: 650 employees)
Restructuring of the service organization with approx. 30 % staff reduction while improving customer satisfaction
Cost reduction programs, reducing external service provider costs by over 65 %
Establishment of a European Network Operations Center
Introduction of ITIL v2 as the basis for new services; training the management level and aligning operating processes and tools with ITIL
Optimization of the project management methodology and execution of PMI/PMP certification for over 50 project managers
Monitoring and control of all service KPIs
Implementation and setup of a staging center and new ITSM tools
Definition and establishment of the managed services product line and development of the service portfolio
Sales training and support, as well as customer retention programs
Annual increase in customer satisfaction to over 93 % despite staff reductions
NextiraOne Service Champions Award 2003, Help Desk Award 2004, Cisco Managed Service Award 2005

Jun 1999 - May 2002

3 years

Head of Service Factory / Executive Customer Contact Center Organization Europe

Alcatel e-Business Distribution GmbH

Sales and service of voice and data communication solutions for business customers
Service portfolio development including pricing
Building and managing the service organizations in the DACH region and Poland
Setting up and optimizing the central service center "Service Factory" in Berlin
Positioning the service as a product
Managing and monitoring all service KPIs
Implementing a new trouble ticket system
Sales training and support as well as customer retention programs
Most innovative and high-performance service center of Alcatel e-Business Distribution in Europe
Increased efficiency by improving the first-time resolution rate in the TAC by about 30% within two years

Aug 1998 - May 1999

10 months

Head of Dispatching

Alcatel SEL AG

Implemented centralized management of all field technicians (500 technicians)
Defined and introduced optimized service processes
Led change management
Managed and monitored SLA compliance
Sales support for new projects
Customer support
Exceeded SLA targets
Established the central technician management

Dec 1996 - Jul 1998

1 year 8 months

Office Manager / Head of the Chairman's Office

Alcatel SEL AG

Managed all correspondence (internal and external)
Supported corporate strategy and vision development
Participated in special projects (KAM methodology and employee motivation programs)
Prepared events (workshops, customer events, kickoff events)
Business area reporting and monthly reports
Successfully contributed to change management projects
Surpassed expectations

Nov 1995 - Nov 1996

1 year 1 month

Product Manager SDH Cross-Connect

Alcatel SEL AG

Defined and enhanced an SDH cross-connect for the market
Managed and monitored cross-functional development teams
Customer support focusing on the USA (AT&T and Mercury)
Exceeded targets
Very high acceptance by customers and sales teams
Established the AT&T customer relationship

Jun 1991 - Oct 1995

4 years 5 months

Software Engineering Team Lead

Alcatel SEL AG

Led a software development team of up to 14 members
Designed and developed software for the SDH cross-connect on Unix platforms using C and C++
Supported product management and sales at customer events
Delivered the redundancy platform to the first customer on schedule
Implemented significant extension packages

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Telecommunication, Information Technology, Insurance, Energy, Real Estate, and Manufacturing.

Telecommunication

Information Technology

Insurance

Energy

Real Estate

Manufacturing

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Project Management, Information Technology, Operations, Product Development, Customer Service, and Sales.

Project Management

Information Technology

Operations

Product Development

Customer Service

Sales

Summary

Effective, goal-oriented, and results-driven
With strong willpower and assertiveness, I deliver the maximum of the project requirements
My leadership style is marked by personal humility combined with integrity and optimism even in the most critical tasks

Skills

Many Years Of Experience In The It, Communications, And Service Industries
Very Good Knowledge Of It Services / Itil Processes And The Related Organizational Structures
Extensive Experience In Executive Project Management, Leading It Insourcing/outsourcing Project Organizations, And In Transition And Transformation Management (Tut)
Comprehensive Knowledge Of Itil Processes And Their Implementation In Various Itsm Tools
Deep Insight Into Development And Integration, Especially Of The Following Tools:
Servicenow
Integration Layer, Hp Universal Cmdb, Hp Service Manager 9, Websrm, Myworkplace, Mymds, Etts, Smbb / Otip, Pma Isem, Am-cds, Ecat, Boxi Reporting, Ecrits Problem Management, Tcm, Icu, Som@sap, Sap P01, P02
Atlassian Confluence & Jira
Rest Interfaces

Languages

German

Native

English

Advanced

Education

Oct 1984 - May 1991

University of Stuttgart

Diplom-Ingenieur in Electrical Engineering and Communications Engineering · Electrical Engineering · Stuttgart, Germany

Certifications & licenses

Certificate course “Restructuring and Turnaround Consultant”

BRSI e.V. and Corporate Restructuring Association

ITIL Foundation Certification

Statistics

Experience

Total positions 15

Experience in Telecommunication 18 y

Avg length 2 y

Longest experience 4 y 4 m

Expertise

Recent roles Product Owner and Scrum Master ServiceNow, Project Manager Processes & Tools (IT Service Management), Executive Project Manager Core Processes & Tools (IT Service Management)

Main industries Telecommunication, Information Technology, Insurance

Main business areas Project Management, Information Technology, Operations

Qualifications

Highest degree Master

Certifications earned 2

Profile

Created

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Axel based?

Axel is based in Berlin, Germany.

What languages does Axel speak?

Axel speaks the following languages: German (Native), English (Advanced).

How many years of experience does Axel have?

Axel has at least 31 years of experience. During this time, Axel has worked in at least 15 different roles and for 10 different companies. The average length of individual experience is 2 years. Note that Axel may not have shared all experience and actually has more experience.

What roles would Axel be best suited for?

Based on recent experience, Axel would be well-suited for roles such as: Product Owner and Scrum Master ServiceNow, Project Manager Processes & Tools (IT Service Management), Executive Project Manager Core Processes & Tools (IT Service Management).

What is Axel's latest experience?

Axel's most recent position is Product Owner and Scrum Master ServiceNow at BARMER.

What companies has Axel worked for in recent years?

In recent years, Axel has worked for BARMER and gkv informatik eGbR for T-Systems International GmbH.

Which industries is Axel most experienced in?

Axel is most experienced in industries like Telecommunication, Information Technology, and Energy. Axel also has some experience in Insurance, Manufacturing, and Real Estate.

Which business areas is Axel most experienced in?

Axel is most experienced in business areas like Project Management, Information Technology, and Operations. Axel also has some experience in Product Development, Customer Service, and Sales.

Which industries has Axel worked in recently?

Axel has recently worked in industries like Information Technology and Insurance.

Which business areas has Axel worked in recently?

Axel has recently worked in business areas like Information Technology, Project Management, and Operations.

What is Axel's education?

Axel holds a Master in Electrical Engineering from University of Stuttgart.

Does Axel have any certificates?

Axel has 2 certificates. These include: Certificate course “Restructuring and Turnaround Consultant” and ITIL Foundation Certification.

What is the availability of Axel?

Axel is immediately available full-time for suitable projects.

What is the rate of Axel?

Axel's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.