Norbert S.-Chief Product Officer / Product Manager
Check rate
Experience
Customer Journey Lead and Product Owner
Deutsche Glasfaser
Led the customer journey for all products for implementation in target systems (Salesforce, Mulesoft and ServiceNow)
Product Owner for integrations, process mapping and data protection on TMF Standard APIs
Built the end-to-end customer journey in close coordination with the relevant departments, following the out-of-the-box philosophy
Mapped portfolios for legacy and technical migration
Chief Product Officer
AAACHT AG
Built product management and developed consulting products for an AI consultancy
Launched the product at a hybrid event with > 150 attendees
Fiber Optic Provider
Conducted an IT gap analysis and built a target IT architecture with a focus on NIS-2
Product Management Coach and Product Manager
Kardex GmbH
Introduced agile product management as a Change Manager, providing professional coaching, training and mentoring for Kardex product management
Product Manager for a cloud-based customer support and IIoT platform with AI features, as well as the launch of a new Android-based intralogistics workstation solution
Adapted the IT architecture and interfaces between Salesforce, the technical order system and SAP
Built an IIoT cybersecurity strategy and portfolio
Project and Product Manager
Plusnet GmbH
Product Manager for portfolio mapping for B2C and the White Label Plus (WLP+) platform, which enables municipal utilities to provide fiber-optic connections using the active network provided by Plusnet
Created a business case and product definition based on competitor analysis and product-market fit
Built marketing and sales around the customer journey, including personas and jobs-to-be-done (marketing, online and door-to-door sales)
Mapped end-to-end processes from customer acquisition through provisioning, changes (MACDs), billing and financial processes
Built the IT architecture required for B2C and WLP, and clarified and adapted interfaces between WLP+, Salesforce, SAP and other telco systems (ACS, Radius), as well as municipal utilities
Head of Product Management/Marketing IIoT and Connected Vehicles
aicas GmbH
Interim Manager in the role of Chief Product Owner and Chief Marketing Officer for IIoT and Connected Vehicles software
Built the Salesforce / Android in-vehicle and cloud-based data platform for Stellantis to support new business areas (e.g., real-time insurance offers in the vehicle) (ECU-based)
Created platform requirements for Volkswagen US to enable customer-specific offers using vehicle data for data users (banks, insurance companies, etc.)
Repositioned products and launched new products, including IIoT and cloud architectures
Full product and budget responsibility
Drove cultural change toward agile management and experimental product development
Improved business processes (BPMN) and development processes using Jira / Confluence
Partnered with cloud providers (AWS, Google, RedHat), 5G MEC network operators (Verizon, Vodafone, Telekom, Bell Canada), and automotive companies (Stellantis, VW, Ford, GM, and suppliers)
Multi Project Manager Post Merger Integration
Enreach B.V.
Multi-project management for top-line strategy and synergy projects, as well as new product launches
Planned and delivered projects in close collaboration with C-level executives and international stakeholders
Managed change and introduced new products and processes, including mapping the end-to-end customer journey and improving the user experience, with the necessary IT and architecture changes
Planned milestones and reported progress to shareholders
Managed stakeholders and risks across >5 projects with a total EBITDA impact of > 30 million euros
Product Manager SD-WAN Implementation
Liberty Global
Business Owner for a product launch (> 100 project members, > 10 external suppliers, and > 20 million euro project budget) in a SAFe-based agile project using Salesforce, Jira, and Confluence
Responsible for both agile and conventional project components across networking, IT systems, customer and internal portals, interfaces and IT architecture, security, and operational processes (BPMN), including the customer journey and user experience
Delivered high availability, IT security reviews, and risk and compliance coordination and management at board level
Selected and managed suppliers and negotiated contracts
Product Manager / Product Owner Cloud-based VoIP Service
Unitymedia
Product Manager responsible for the successful launch of a communications service, reaching > 1.000 customers after 6 months, using Salesforce and Mulesoft, with documentation in Jira and Confluence
End-to-end responsibility from requirements through processes (end-to-end customer journey and user experience, implemented in BPMN), operational delivery, and supplier selection, including contract design
Integrated the new platform into the existing Salesforce environment, including coordination of IT architecture, IT security, and compliance requirements
Developed the product launch and marketing strategy (direct, indirect, and online) and created customer contracts
Project Manager Voice/Video/Trading System with MiFID II
Landesbank Bremen
Led the replacement of the entire communications platform, including a highly available telephone system, video communications, and trading desks, with MiFID II-compliant voice recording
End-to-end responsibility from selecting upstream suppliers through final acceptance, with particular attention to regulatory requirements, security, and employee representation matters
Implemented MiFID II, Basel II, and IT security requirements, including high availability for trading systems
Project Manager, Communication Service Implementation
EWE Tel GmbH
Project manager for the introduction of a new company-wide communication service
Categorization of sites to ensure efficient equipment and cost-optimized operation, including disaster recovery systems with fallback scenarios for brownouts and blackouts
Creation of the complete infrastructure, from WAN connection (FTTx) and LAN infrastructure to the complete replacement of end devices, based on a private cloud voice service including Unified Communications and control center technology, including supplier management, acceptance testing and SLA management
Introduction of a voice recording system, including metadata management and training plans
Product Manager / Project Manager, Cloud Communication System
EWE Tel GmbH
Product manager and project manager for a comprehensive realignment and strategy, including portfolio streamlining
Requirements management using user stories and epics in Jira / Confluence
Product launch, including customer acquisition and presentations at customer and partner events
Business development with more than 100 customer meetings and contracts for > 20.000 connections
Process optimization and standardization, including review of all business processes (BPMN-based)
Sales optimization, with a particular focus on targeting profitable customer segments
Business area planning, including the development of long-term business cases by customer and product segment
Product marketing (campaign planning, sales training, marketing materials, etc.)
Partner strategy, including standardization of the product portfolio for smaller customers
Product Manager, Mobile, DSL and Service Products
1&1
Product manager responsible for designing and managing projects to launch new customer services (1&1 principle), including implementation in 1&1 IT systems
Portfolio and campaign management for new customer services and customer migrations in the areas of DSL, LTE and mobile products (smartphone-, tablet- and surf stick-based, as well as fixed-line replacement products)
Requirements management and development of business plans for new process-based customer experience products and wholebuy concepts, including development of cooperation models (volume model)
Head of Product Management, Mobile Bigscreen
Launch of LTE and UMTS as DSL replacement products
Multi-project management, especially reporting, issue management and escalation management
Customer volume, revenue and margin planning for DSL replacement products for 2011 to 2014
Improvement of profitability, customer satisfaction, activations and product quality
Implementation of fraud detection and prevention processes, including weekly coordination at board level
Product Manager, Access Product Strategy
Telekom Deutschland
Product manager for the market launch of a new DSL portfolio and Smart Home, and for customer migration
Worldwide market research and development of a rollout strategy, taking Open Access models into account, as well as development of volume and wholesale models, including regulatory impacts
Definition of the access strategy for fiber and xDSL, taking new applications into account (e.g. smart metering, TV, the housing industry and other new services, etc.)
Definition of broadband product functionality based on Fiber-to-the-Home (FTTH), FttX and LTE
End-to-end process mapping (BPMN) across all channels, including a holistic customer journey and improved customer experience
Interim Head of Marketing EMEA
ITIL-Software Provider
Setting goals and optimizing sales, as well as defining the global marketing strategy
Creating the marketing plan and budget, and implementing selected strategic marketing activities
Marketing Plan DSL Distributor / Mobile Products
Telco Provider
Customer and competitor analysis, including developing an ideal customer profile and creating marketing materials
Setting sales targets (target accounts, revenue expectations, methods)
Head of Sales and Service Europe
Asoma Instruments Vertriebs GmbH
X-Ray Analysis Devices
SVP Product Management and Marketing
Secude GmbH
Security Software Company
Director Sales Central Europe
Siemens AG
Broadband Products Telecommunications
Senior Account Manager
Sun Microsystems
Development Software
Head of Marketing Central Europe
Sybase GmbH
Enterprise Software
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Telecommunication, Information Technology, Automotive, Banking and Finance, and Transportation.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Product Development, Project Management, Information Technology, Marketing, Sales, and Strategy.
Languages
Certifications & licenses
Certified Product Management Trainer
ICA
Product Manager
ICA
Scrum Alliance
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Norbert is based in Berlin, Germany and prefers 100% remote projects.
Norbert speaks the following languages: German (Native), English (Advanced).
Norbert has at least 20 years of experience. During this time, Norbert has worked in at least 15 different roles and for 15 different companies. The average length of individual experience is 1 year and 3 months. Note that Norbert may not have shared all experience and actually has more experience.
Based on recent experience, Norbert would be well-suited for roles such as: Customer Journey Lead and Product Owner, Chief Product Officer, Product Management Coach and Product Manager.
Norbert's most recent position is Customer Journey Lead and Product Owner at Deutsche Glasfaser.
In recent years, Norbert has worked for Deutsche Glasfaser, AAACHT AG, Fiber Optic Provider, Kardex GmbH, and Plusnet GmbH.
Norbert is most experienced in industries like Telecommunication, Information Technology, and Automotive. Norbert also has some experience in Banking and Finance, Transportation, and Professional Services.
Norbert is most experienced in business areas like Product Development, Project Management, and Information Technology. Norbert also has some experience in Marketing, Sales, and Strategy.
Norbert has recently worked in industries like Telecommunication, Information Technology, and Automotive.
Norbert has recently worked in business areas like Product Development, Marketing, and Customer Service.
Norbert has 4 certificates. Among them, these include: ITIL, Certified Product Management Trainer, and Product Manager.
Norbert will be available full-time from January 2027.
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Calculated based on our freelancers’ daily rates as of 6 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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