Dilara Ekrem - Epic Owner

Q: Where is Dilara based?

Dilara is based in Babenhausen, Germany .

Q: What languages does Dilara speak?

Dilara speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Dilara have?

Dilara has at least 14 years of experience. During this time, Dilara has worked in at least 10 different roles and for 11 different companies . The average length of individual experience is 1 year and 3 months . Note that Dilara may not have shared all experience and actually has more experience.

Q: What is Dilara's latest experience?

Dilara's most recent position is Epic Owner at Telefonica .

Q: What companies has Dilara worked for in recent years?

In recent years, Dilara has worked for Telefonica , GHX , Deutsche Rentenversicherung , and Sixt Leasing SE .

Q: Which industries is Dilara most experienced in?

Dilara is most experienced in industries like Automotive , Telecommunication , and Information Technology . Dilara also has some experience in Banking and Finance , Education , and Healthcare .

Q: Which business areas is Dilara most experienced in?

Dilara is most experienced in business areas like Information Technology , Project Management , and Product Development . Dilara also has some experience in Operations , Customer Service , and Quality Assurance .

Q: Which industries has Dilara worked in recently?

Dilara has recently worked in industries like Healthcare , Telecommunication , and Government and Administration .

Q: Which business areas has Dilara worked in recently?

Dilara has recently worked in business areas like Project Management , Information Technology , and Operations .

Recommended expert

Babenhausen, Germany

Experience

Feb 2025 - Present

1 year 2 months

Munich, Germany

Epic Owner

Telefonica

Within the program (RAITT Transformation/Inlife Tribe), efficiently handling all processes for existing customers in daily operations and customer service, including payments and billing, aiming to ensure customer satisfaction through excellent service and efficient problem solving
Leading the Usage-to-Payments value stream and the cross-functional teams as the responsible Epic Owner in the strategic RAITT transformation program
Managing, prioritizing, setting business direction, and decision-making processes between business, architecture, development, and outsourcing partners
Backlog prioritization, deriving the strategic roadmap, and release readiness decisions
Establishing governance, quality assurance, and delivery standards in the payment ecosystem
Communicating program-critical decisions to sponsors, product owners, and technical control centers
Ensuring smooth payment processes, correct billing, and integration into financial systems
Optimizing payment methods, managing payment service providers, and efficiently handling credit checks, dunning, and debt collection
Focusing on postpaid business models with bank transfers, direct debits, chargebacks, and payouts
Responsibility for alternative payment methods such as credit cards, PayPal, and integration of payment service providers, as well as risk management

Jun 2023 - Dec 2024

1 year 7 months

Düsseldorf, Germany

Program Manager EU, Product Management

GHX

Planning, leading, coordinating, and monitoring program activities and milestones across multiple project streams for migrating the hosting of customer-specific data in the EU
Managing country-specific regulations for data storage in the EU
Leading multiple project streams with European, US-based, and offshore teams
Leading steering committees (steering board, management audits, governance boards) and handling escalation and decision management
Budget responsibility, risk management, roadmap alignment, KPI tracking, and communication control
Establishing program governance, documentation standards, and decision papers for C-level
Analyzing and optimizing business processes and service processes
Developing and implementing measures for risk reduction and cost optimization
Business process modeling (EPK, BPMN) and object-oriented analysis (OOA)
Managing data migration in collaboration with country-specific data managers
Moderation and facilitation of program status, steering committee, and management team meetings
Managing rollout activities with a focus on quality standards

Apr 2022 - Apr 2023

1 year 1 month

Würzburg, Germany

Department Head Support, Project Manager, Change Manager, Process Manager

Deutsche Rentenversicherung

Modernization of the DSRV project with introduction of a Linux operating platform and migration from zOS host system to x86 with Linux and VMware plus Oracle DB
Central interface for requirements between the target platform squad and department across complex IT infrastructures
Operational and methodological leadership responsibility within the DSRV modernization initiative
Management of infrastructure, operations, security, and compliance teams, as well as external partners
Introduction of agile methods, creation of Kanban boards, and IT service management processes
Coordination of migrations and service transition to an external provider
Modeling of current and target processes (BPMN, UML) and documentation of change requirements
Creation of dashboards for real-time transparency and implementation of a governance structure
Implementation of Google Workspace and standardization of templates and workflows via Confluence or SharePoint
Support of digitization and automation initiatives and self-service solutions

May 2021 - Feb 2022

10 months

Leipzig, Germany

Product Manager in E-commerce/Online

Sixt Leasing SE

Carve-out project for spinning off IT from the parent company and IT product owner for websites
Ongoing optimization and design of the multilingual corporate homepage and web portals for new vehicle leasing
Formulating requirements as user stories in coordination with marketing and product management
Leading an IT team (7 FTE) and an offshore development team in Kyiv (7 people)
Responsibility for SharePoint data, data control checks, and access management
Defining test procedures, acceptance criteria, and usability tests
Filling and prioritizing the backlog and developing the product roadmap
End-to-end management of the product development process and go-to-market strategies
Stakeholder management nationally and internationally with reporting to C-level

Jan 2020 - Dec 2020

1 year

Munich, Germany

Process Manager, Requirements Manager, Project Coordinator, Change Manager

FI-TS

Project coordination of a server migration from Windows 2008 to Windows 2016 for approx. 3000 servers (virtual, physical, and cloud solutions)
Planning of SQL DB migrations, creation of firewall requests, and asset setup
Change planning and coordination, creation of operations orders
Monitoring the project roadmap, resources, budget, and dependencies
Development of strategies for scalable IT cabling and network infrastructure
Creation of solution designs as a basis for technical implementation

Feb 2018 - Dec 2019

1 year 11 months

Munich, Germany

Senior Business Consultant

e-Aces

Conducting requirement analyses and creating business specifications in the VW Group project to centralize brand-specific inventory processes under GDPR
Creating customer journeys, data management concepts, and automating data deletion processes
Designing value propositions, business models, business services, and value stream analyses
Optimizing the Vehicle Connectivity Framework (VCF) and product backlog management
Serving as change owner and product quality manager in the BMW ConnectedDrive project with finance management and stakeholder management
Introducing new change requests, creating test cases and blueprints, and ensuring quality
Project management for remote software upgrades, new offer structure, and auto-renewal projects

Sep 2016 - Dec 2017

1 year 4 months

Munich, Germany

IT-Business Consultant

Acando GmbH

Project manager for the introduction of an e-wallet at VW Financial Services (Audi) and business process optimization to expand an e-wallet institute in Luxembourg
Stakeholder management, defining the target blueprint, and technical collaboration with DevOps
Project management for the WLAN authentication project at the Goethe-Institut, including network analyses and capacity management
vCenter setup for backup and restore functions and backup migration to virtual infrastructures with budget responsibility up to €187k
Process manager and single point of contact for Telefonica in the implementation of a software asset management tool and validation of a cloud middleware
Project manager at Airbus Defence and Space for CRM implementation (Microsoft Dynamics CRM 2016) with budget responsibility up to €114k

Feb 2016 - Aug 2016

7 months

Frankfurt am Main, Germany

IT-Business Consultant

Commerzbank AG

Product Owner, process and change management, and PMO for the rollout of a multi-channel online banking platform with MS Dynamics CRM
Acting as the interface between business units and IT, managing gatekeeper processes, and defining work packages
Project controlling, coaching business units, and validating CRM solutions
Capturing change requirements for securities, advisory, and online banking processes

Feb 2014 - Jul 2014

6 months

Student Assistant

Hochschule Darmstadt

Developing a campus tour application in PHP, MySQL, and HTML

Jul 2011 - Jul 2015

4 years 1 month

Babenhausen, Germany

Working Student in Software Development

Continental Automotive GmbH

Designing, testing, and developing diagnostic tools for driver information systems
Deploying modules in test, integration, and production environments and conducting developer tests
Documenting technical implementations, specifications, and presentations
Developing web tools for parsing proprietary file formats and building file converters (ODX, BIN, HEX)
Programming in C++, C, JavaScript, and PHP

Aug 2007 - Jul 2008

1 year

Babenhausen, Germany

Intern

Hamburg Mannheimer Versicherung

Customer consulting and sales

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Automotive, Telecommunication, Information Technology, Banking and Finance, Healthcare, and Aerospace and Defense.

Automotive

Telecommunication

Information Technology

Banking and Finance

Healthcare

Aerospace and Defense

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Product Development, Operations, Customer Service, and Quality Assurance.

Information Technology

Project Management

Product Development

Operations

Customer Service

Quality Assurance

Skills

Expertise

Requirements Management / Change Management
Process Management
Project Management / Project Leadership
Project Coordination
Interface Between Business And It
Needs / Target Group Analysis
Object-oriented Programming
Online Banking / Multi-channel Platform
Risk & Issue Management
Microsoft Dynamics / Salesforce Crm
Sales Platform
Servicenow
Payment Processes
Gdpr
E-commerce
Test Management
Network Programming
Software Development

Industries

Automotive / Finance
Services
Telecommunications
Aerospace
Financial Service Providers
Automotive Industry
Insurance
Healthcare

Expertise Areas

Program Manager
Project Lead
Process Management
Requirements Management
Business Analysis
Project Management
Change Management
Agile Software Development
Payment Processes

Experience

4 Years Software Development
8 Years Business Analysis
9 Years As An It Business Consultant
Project Manager
Process Manager
Requirements Manager
Change Manager
License Manager
Finance Manager
Payment Process Optimization
Consent Manager

Methods

Scrum
Object-oriented Programming
V-model
Prince 2
Itil
Safe

Languages

German

Native

English

Advanced

Education

Oct 2008 - Jul 2015

Darmstadt University of Applied Sciences

Bachelor · Computer Science · Darmstadt, Germany

Certifications & licenses

Prince 2 Foundation

Professional Scrum Master

Professional Scrum Product Owner

Scrum for Agile Project Management (Scrum and ITIL)

Statistics

Experience

Total positions 11

Experience in Automotive 6.5 y

Avg length 1 y 3 m

Longest experience 4 y

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Epic Owner, Program Manager EU, Product Management, Department Head Support, Project Manager, Change Manager, Process Manager

Main industries Automotive, Telecommunication, Information Technology

Main business areas Information Technology, Project Management, Product Development

Qualifications

Highest degree Bachelor

Certifications earned 4

Profile

Created

January 2026

Last Update

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Dilara based?

Dilara is based in Babenhausen, Germany.

What languages does Dilara speak?

Dilara speaks the following languages: German (Native), English (Advanced).

How many years of experience does Dilara have?

Dilara has at least 14 years of experience. During this time, Dilara has worked in at least 10 different roles and for 11 different companies. The average length of individual experience is 1 year and 3 months. Note that Dilara may not have shared all experience and actually has more experience.

What roles would Dilara be best suited for?

Based on recent experience, Dilara would be well-suited for roles such as: Epic Owner, Program Manager EU, Product Management, Department Head Support, Project Manager, Change Manager, Process Manager.

What is Dilara's latest experience?

Dilara's most recent position is Epic Owner at Telefonica.

What companies has Dilara worked for in recent years?

In recent years, Dilara has worked for Telefonica, GHX, Deutsche Rentenversicherung, and Sixt Leasing SE.

Which industries is Dilara most experienced in?

Dilara is most experienced in industries like Automotive, Telecommunication, and Information Technology. Dilara also has some experience in Banking and Finance, Education, and Healthcare.

Which business areas is Dilara most experienced in?

Dilara is most experienced in business areas like Information Technology, Project Management, and Product Development. Dilara also has some experience in Operations, Customer Service, and Quality Assurance.

Which industries has Dilara worked in recently?

Dilara has recently worked in industries like Healthcare, Telecommunication, and Government and Administration.

Which business areas has Dilara worked in recently?

Dilara has recently worked in business areas like Project Management, Information Technology, and Operations.

What is Dilara's education?

Dilara holds a Bachelor in Computer Science from Darmstadt University of Applied Sciences.

Does Dilara have any certificates?

Dilara has 4 certificates. Among them, these include: Prince 2 Foundation, Professional Scrum Master, and Professional Scrum Product Owner.

What is the availability of Dilara?

Dilara is immediately available full-time for suitable projects.

What is the rate of Dilara?

Dilara's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.