Dilara Ekrem-Epic Owner

As part of the RAITT Transformation/Inlife Tribe program, efficiently managing all processes for existing customers in daily operations and customer service, including payments and billing, aiming to ensure customer satisfaction through excellent service and efficient problem solving

Leading the Usage-to-Payments value stream and the cross-functional teams as the responsible Epic Owner in the strategic RAITT transformation program

Controlling, prioritizing, providing professional direction, and decision making between business, architecture, development, and outsourcing partners

Backlog prioritization, deriving strategic roadmap, and making release readiness decisions

Establishing governance, quality assurance, and delivery standards in the payment ecosystem

Communicating program-critical decisions to sponsors, product owners, and technical control centers

Ensuring smooth payment processes, correct billing, and integration into financial systems

Optimizing payment methods, managing payment service providers, and efficiently handling credit checks, dunning, and collections

Focus on postpaid business models with bank transfers, direct debits, chargebacks, and payouts

Responsibility for alternative payment methods such as credit cards, PayPal, and connecting payment service providers, as well as risk management

Modernizing the DSRV project by introducing a Linux operating platform and migrating the zOS host system to x86 with Linux and VMware, as well as Oracle DB

Acting as the central interface for requirements between the target platform squad and the department across complex IT infrastructures

Operational and methodological leadership responsibility within the DSRV modernization initiative

Managing infrastructure, operations, security, and compliance teams, as well as external partners

Introducing agile methods, creating Kanban boards, and IT service management processes

Coordinating migrations and service transitions to an external provider

Modeling current and target processes (BPMN, UML) and documenting change requirements

Creating dashboards for real-time transparency and implementing a governance structure

Introducing Google Workspace and standardizing templates and workflows using Confluence or SharePoint

Supporting digitization and automation initiatives and self-service solutions

Coordinated a server migration from Windows 2008 to Windows 2016 for about 3000 servers (virtual, physical, and cloud solutions)

Planned SQL database migrations, created firewall requests, and set up assets

Managed change planning and coordination, and created operational orders

Monitored project roadmap, resources, budget, and dependencies

Developed strategies for scalable IT cabling and network infrastructure

Created solution designs as a basis for technical implementation

Project lead for the rollout of an e-wallet at VW Financial Service (Audi) and business process optimization for the expansion of an e-wallet institution in Luxembourg

Stakeholder management, target state definition, and technical collaboration with DevOps

Project management for a Wi-Fi authentication project at the Goethe Institute, including network analysis and capacity management

Setting up vCenter for backup and restore functions and migrating backups to virtual infrastructures, with budget responsibilities up to 187k EUR

Process manager and single point of contact for Telefonica during the introduction of a software asset management tool and validation of a cloud middleware

Project lead at Airbus Defence and Space for CRM implementation (Microsoft Dynamics CRM 2016) with budget responsibility up to 114k EUR