Miloud El Haddad - IT Project and Requirement Manager

Q: Where is Miloud based?

Miloud is based in Sarreguemines, France .

Q: What languages does Miloud speak?

Miloud speaks the following languages: Arabic (Native), German (Native), English (Advanced), French (Advanced) .

Q: How many years of experience does Miloud have?

Miloud has at least 27 years of experience. During this time, Miloud has worked in at least 10 different roles and for 10 different companies . The average length of individual experience is 3 years and 8 months . Note that Miloud may not have shared all experience and actually has more experience.

Q: What is Miloud's latest experience?

Miloud's most recent position is IT Project and Requirement Manager at Deutsche Gigabetz .

Q: What companies has Miloud worked for in recent years?

In recent years, Miloud has worked for Deutsche Gigabetz , IONOS , Tech Mahindra , and Telefónica .

Q: Which industries is Miloud most experienced in?

Miloud is most experienced in industries like Telecommunication , Fashion , and Retail . Miloud also has some experience in Information Technology .

Q: Which business areas is Miloud most experienced in?

Miloud is most experienced in business areas like Information Technology , Finance , and Project Management . Miloud also has some experience in Operations , Sales , and Customer Service .

Q: Which industries has Miloud worked in recently?

Miloud has recently worked in industries like Telecommunication and Information Technology .

Q: Which business areas has Miloud worked in recently?

Miloud has recently worked in business areas like Information Technology , Finance , and Project Management .

Recommended expert

Sarreguemines, France

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Experience

Mar 2023 - Present

3 years 3 months

Hamburg, Germany

IT Project and Requirement Manager

Deutsche Gigabetz

Independent implementation of billing runs for end customers
Coordination of technical and personnel interfaces to internal departments in the context of billing and claims processes
Participation in the development of new business and billing models
Project management in connection with billing issues
Ensuring the input data quality in billing and monitoring the data transport processes
Carrying out corrections in the event of data inconsistencies and developing methods for detecting errors
Assisting customer service with customer inquiries about invoices

May 2022 - Feb 2023

10 months

Karlsruhe, Germany

IT Business Consultant

IONOS

Creation of project concept and project plan
Prepare scope decisions
Manage requirements changes
Preparation of the migration in the cross-functional project team
Perform migration, monitoring, and data cleansing
Taking over the technical operation for the new system in our billing team
Incident and problem management

Sep 2021 - Mar 2022

7 months

Munich, Germany

IT Business Consultant / BMC Business Analyst

Tech Mahindra

Prepare, moderate and rework requirements workshops, support gathering and refinement of requirements (epics, features, user stories and acceptance criteria)
Collect, analyse and verify stakeholder requirements
Determine final requirements with relevant stakeholders (development, IT Security, DevOps)
Update JIRA (FLOW packages) and manage requirements changes
Prepare scope decisions and collect approvals for JIRA/FLOW packages
Review test plan and collect UAT approval evidence
Ensure end-to-end compatible solutions with Architecture and Applications
Define and conduct design walkthroughs with Solution Architect
Clarify questions regarding test cases and functionality
Support end-to-end test, design, development and testing
Provide issue and defect resolution information and support go/no go decisions
Support early business demonstrations and previews
Evaluate business processes, anticipate requirements, and implement solutions
Conduct meetings and presentations; document and communicate results
Manage projects, develop project plans, and monitor performance

Jul 2019 - Aug 2021

2 years 2 months

Munich, Germany

Business Analyst / Billing Analyst (BSS)

Telefónica

Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
Consult with users and clients to solve complex system issues through evaluation of business processes, systems and industry standards
Support system change processes from requirements through implementation
Determine system functional specifications and provide user and operational support
Identify and communicate risks and impacts of technology applications
Advise and coach new or lower level analysts to achieve business objectives
Review and analyse billing processes to identify improvement areas and implement solutions
Collaborate with departments on order fulfillment, prepare and send invoices
Monitor billing accuracy, reconcile invoices, and resolve discrepancies
Communicate with clients and departments to clarify and resolve billing issues

Feb 2011 - Jul 2019

8 years 6 months

Casablanca, Morocco

Owner / Manager

Lameltec

Coordinated efforts of new collection, managed the online shop, financial details, process optimization, and market research
Developed sales margins and defined business analysis requirements; performed quality assurance checks and reporting
Established partnerships and professional relationships to increase value
Designed and maintained all system processes, communicating key insights to product team

Sep 2008 - Dec 2010

2 years 4 months

Berlin, Germany

Business Analyst / Billing Consultant (BSS)

Jamba / Foxmobile

Manage WAP billing opportunities and monitor issues affecting mobile entertainment industry performance
Apply business analysis and requirement engineering methods for WAP billing API
Moderate workshops with stakeholders (Sales, Marketing, Product Management, Operations)
Define WAP billing roadmap and specify functional design for integration of WAP billing APIs and frontends
Supervise technical design and ongoing implementation of WAP billing projects
Set up billing tools, invoicing and quoting, and manage workflow for WAP billing
Provide general administration and office support

Feb 2008 - Aug 2008

7 months

Rabat, Morocco

Billing Consultant (OSS)

Atos Origin

Provide immediate support to Help Desk teams on technical issues
Coordinate critical disaster recovery procedures impacting data center stability
Participate in integration, consolidation and future data center expansion discussions
Deliver expertise across billing solutions; design applications around BSCS and integrate initiatives
Configure tariff and rate plans; perform development, testing, and coordination
Manage production teams and handle reporting and invoicing

Apr 2007 - Dec 2007

9 months

Bern, Switzerland

Billing Solution Architect / Billing Consultant (BSS)

Swisscom

Migrate, maintain and specify design changes for BSCS shared system
Support architecture and business teams on BSCS billing system replacement
Supervise overall architecture and communicate solutions between departments
Research integration solutions; define interfaces and coordinate integrators
Architect complete new BSCS platform solutions and create integration concepts

Nov 2004 - Apr 2007

2 years 6 months

Berlin, Germany

Billing Platform Manager (OSS)

O2 Germany

Manage customer demands for billing (Arbor platform), fraud, CRM and EAI
Oversee data center issues and optimize operational processes
Configure products and services; provide level 1 and 2 support and coordinate inquiries
Troubleshoot, test and support assigned system components for operational business
Stabilize workflow for business customers with focus on billing, CRM, fraud and EAI
Perform quality control and safety validation of new developments; conduct error analyses and compile solutions
Document technical design and implementation; support continuous business improvements

Feb 1999 - Nov 2004

5 years 10 months

Neu-Isenburg, Germany

Software Engineer (OSS)

LHS / Sema / Schulmegergerseman

Support, maintain, develop, test, migrate and integrate BSCS billing systems (online and rating modules)
Administer tools and interface with customers and internal departments to ensure satisfaction
Coordinate and manage projects; assign to Maroc Telecom migration project for six months

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Telecommunication, Fashion, Retail, and Information Technology.

Telecommunication

Fashion

Retail

Information Technology

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Finance, Project Management, Operations, Sales, and Customer Service.

Information Technology

Finance

Project Management

Operations

Sales

Customer Service

Summary

Technically-savvy business professional equipped with extensive experience across different domain. Analytics-driven individual proficient in SAP, BMC Remedy/Helix technologies. Excellent leader with strong customer service, communication, analytics and writing abilities. Reliable team player dedicated to quality, satisfaction and adaptability.

Skills

Project Management Billing (Different Billing Systems), Mbc Remedy, Bmc Helix, Acess
Telecommunications Management, Business Platforms And Coordination
Application Development
Programming & Databases
Billing Systems, Crm, Eai
Analytics
Data Center
Customer Service
Communication
Leadership
Ms Office, Visio, Ms Project, Uml
Outlook, Lotus Notes
Unix / Linux, Windows 10, Google Drive, Jira, Confluence, Acess Management, Toad
Graphic Programs: Corel Draw, Print Shop Pro
Tools: Remedy, Cleare Case, Cleare Quest, Testdirector, Cmvc, Eclipse, Jira, Confluence
Access Management
Tools Administration
Programming Experiences: Data Bases: Access95-2016, Sql Windows And Oracle Xi
Internet And Web Design: Html, Php, Front Page 95/98/2000
Programming Languages: C, C++, Java, J2ee, Gupta / Centura, Abab, Basic, Assembler, Turbo Pascal
Dab-Tools: Toad Quest Software, Pl/Sql Developer

Languages

Arabic

Native

German

Native

English

Advanced

French

Advanced

Education

Oct 1994 - Jun 1999

Diploma in Engineering · Engineering

Oct 1988 - Jun 1990

University Studies Diploma · Physics and Chemistry

Certifications & licenses

Certificate Of Oracle 9i, SQL, SQL-Performance And IT Projetct & Requirementmanager Optimization, Pl/sql Development

Certificate Of Server-Client, Centura Builder

ITIL Certificate

Statistics

Experience

Total positions 10

Experience in Telecommunication 17 y

Avg length 2 y 8 m

Longest experience 8 y 5 m

Global Experience

Countries worked in 3 (Germany, Morocco, Switzerland)

Primary country Germany

Expertise

Recent roles IT Project and Requirement Manager, IT Business Consultant, IT Business Consultant / BMC Business Analyst

Main industries Telecommunication, Fashion, Retail

Main business areas Information Technology, Finance, Project Management

Qualifications

Highest degree Master

Certifications earned 3

Profile

Created

February 2024

Last Update

May 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Miloud based?

Miloud is based in Sarreguemines, France.

What languages does Miloud speak?

Miloud speaks the following languages: Arabic (Native), German (Native), English (Advanced), French (Advanced).

How many years of experience does Miloud have?

Miloud has at least 27 years of experience. During this time, Miloud has worked in at least 10 different roles and for 10 different companies. The average length of individual experience is 3 years and 8 months. Note that Miloud may not have shared all experience and actually has more experience.

What roles would Miloud be best suited for?

Based on recent experience, Miloud would be well-suited for roles such as: IT Project and Requirement Manager, IT Business Consultant, IT Business Consultant / BMC Business Analyst.

What is Miloud's latest experience?

Miloud's most recent position is IT Project and Requirement Manager at Deutsche Gigabetz.

What companies has Miloud worked for in recent years?

In recent years, Miloud has worked for Deutsche Gigabetz, IONOS, Tech Mahindra, and Telefónica.

Which industries is Miloud most experienced in?

Miloud is most experienced in industries like Telecommunication, Fashion, and Retail. Miloud also has some experience in Information Technology.

Which business areas is Miloud most experienced in?

Miloud is most experienced in business areas like Information Technology, Finance, and Project Management. Miloud also has some experience in Operations, Sales, and Customer Service.

Which industries has Miloud worked in recently?

Miloud has recently worked in industries like Telecommunication and Information Technology.

Which business areas has Miloud worked in recently?

Miloud has recently worked in business areas like Information Technology, Finance, and Project Management.

What is Miloud's education?

Miloud holds a Master in Engineering.

Does Miloud have any certificates?

Miloud has 3 certificates. These include: Certificate Of Oracle 9i, SQL, SQL-Performance And IT Projetct & Requirementmanager Optimization, Pl/sql Development, Certificate Of Server-Client, Centura Builder, and ITIL Certificate.

What is the availability of Miloud?

Miloud is immediately available part-time for suitable projects.

What is the rate of Miloud?

Miloud's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.