Miloud El Haddad-IT Project and Requirement Manager
Check rate
Experience
IT Project and Requirement Manager
Deutsche Gigabetz
- Independent implementation of billing runs for end customers
- Coordination of technical and personnel interfaces to internal departments in the context of billing and claims processes
- Participation in the development of new business and billing models
- Project management in connection with billing issues
- Ensuring the input data quality in billing and monitoring the data transport processes
- Carrying out corrections in the event of data inconsistencies and developing methods for detecting errors
- Assisting customer service with customer inquiries about invoices
IT Business Consultant
IONOS
- Creation of project concept and project plan
- Prepare scope decisions
- Manage requirements changes
- Preparation of the migration in the cross-functional project team
- Perform migration, monitoring, and data cleansing
- Taking over the technical operation for the new system in our billing team
- Incident and problem management
IT Business Consultant / BMC Business Analyst
Tech Mahindra
- Prepare, moderate and rework requirements workshops, support gathering and refinement of requirements (epics, features, user stories and acceptance criteria)
- Collect, analyse and verify stakeholder requirements
- Determine final requirements with relevant stakeholders (development, IT Security, DevOps)
- Update JIRA (FLOW packages) and manage requirements changes
- Prepare scope decisions and collect approvals for JIRA/FLOW packages
- Review test plan and collect UAT approval evidence
- Ensure end-to-end compatible solutions with Architecture and Applications
- Define and conduct design walkthroughs with Solution Architect
- Clarify questions regarding test cases and functionality
- Support end-to-end test, design, development and testing
- Provide issue and defect resolution information and support go/no go decisions
- Support early business demonstrations and previews
- Evaluate business processes, anticipate requirements, and implement solutions
- Conduct meetings and presentations; document and communicate results
- Manage projects, develop project plans, and monitor performance
Business Analyst / Billing Analyst (BSS)
Telefónica
- Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
- Consult with users and clients to solve complex system issues through evaluation of business processes, systems and industry standards
- Support system change processes from requirements through implementation
- Determine system functional specifications and provide user and operational support
- Identify and communicate risks and impacts of technology applications
- Advise and coach new or lower level analysts to achieve business objectives
- Review and analyse billing processes to identify improvement areas and implement solutions
- Collaborate with departments on order fulfillment, prepare and send invoices
- Monitor billing accuracy, reconcile invoices, and resolve discrepancies
- Communicate with clients and departments to clarify and resolve billing issues
Owner / Manager
Lameltec
- Coordinated efforts of new collection, managed the online shop, financial details, process optimization, and market research
- Developed sales margins and defined business analysis requirements; performed quality assurance checks and reporting
- Established partnerships and professional relationships to increase value
- Designed and maintained all system processes, communicating key insights to product team
Business Analyst / Billing Consultant (BSS)
Jamba / Foxmobile
- Manage WAP billing opportunities and monitor issues affecting mobile entertainment industry performance
- Apply business analysis and requirement engineering methods for WAP billing API
- Moderate workshops with stakeholders (Sales, Marketing, Product Management, Operations)
- Define WAP billing roadmap and specify functional design for integration of WAP billing APIs and frontends
- Supervise technical design and ongoing implementation of WAP billing projects
- Set up billing tools, invoicing and quoting, and manage workflow for WAP billing
- Provide general administration and office support
Billing Consultant (OSS)
Atos Origin
- Provide immediate support to Help Desk teams on technical issues
- Coordinate critical disaster recovery procedures impacting data center stability
- Participate in integration, consolidation and future data center expansion discussions
- Deliver expertise across billing solutions; design applications around BSCS and integrate initiatives
- Configure tariff and rate plans; perform development, testing, and coordination
- Manage production teams and handle reporting and invoicing
Billing Solution Architect / Billing Consultant (BSS)
Swisscom
- Migrate, maintain and specify design changes for BSCS shared system
- Support architecture and business teams on BSCS billing system replacement
- Supervise overall architecture and communicate solutions between departments
- Research integration solutions; define interfaces and coordinate integrators
- Architect complete new BSCS platform solutions and create integration concepts
Billing Platform Manager (OSS)
O2 Germany
- Manage customer demands for billing (Arbor platform), fraud, CRM and EAI
- Oversee data center issues and optimize operational processes
- Configure products and services; provide level 1 and 2 support and coordinate inquiries
- Troubleshoot, test and support assigned system components for operational business
- Stabilize workflow for business customers with focus on billing, CRM, fraud and EAI
- Perform quality control and safety validation of new developments; conduct error analyses and compile solutions
- Document technical design and implementation; support continuous business improvements
Software Engineer (OSS)
LHS / Sema / Schulmegergerseman
- Support, maintain, develop, test, migrate and integrate BSCS billing systems (online and rating modules)
- Administer tools and interface with customers and internal departments to ensure satisfaction
- Coordinate and manage projects; assign to Maroc Telecom migration project for six months
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Telecommunication, Fashion, Retail, and Information Technology.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Finance, Project Management, Operations, Sales, and Customer Service.
Summary
Technically-savvy business professional equipped with extensive experience across different domain. Analytics-driven individual proficient in SAP, BMC Remedy/Helix technologies. Excellent leader with strong customer service, communication, analytics and writing abilities. Reliable team player dedicated to quality, satisfaction and adaptability.
Skills
Project Management Billing (Different Billing Systems), Mbc Remedy, Bmc Helix, Acess
Telecommunications Management, Business Platforms And Coordination
Application Development
Programming & Databases
Billing Systems, Crm, Eai
Analytics
Data Center
Customer Service
Communication
Leadership
Ms Office, Visio, Ms Project, Uml
Outlook, Lotus Notes
Unix / Linux, Windows 10, Google Drive, Jira, Confluence, Acess Management, Toad
Graphic Programs: Corel Draw, Print Shop Pro
Tools: Remedy, Cleare Case, Cleare Quest, Testdirector, Cmvc, Eclipse, Jira, Confluence
Access Management
Tools Administration
Programming Experiences: Data Bases: Access95-2016, Sql Windows And Oracle Xi
Internet And Web Design: Html, Php, Front Page 95/98/2000
Programming Languages: C, C++, Java, J2ee, Gupta / Centura, Abab, Basic, Assembler, Turbo Pascal
Dab-Tools: Toad Quest Software, Pl/Sql Developer
Languages
Education
Diploma in Engineering · Engineering
University Studies Diploma · Physics and Chemistry
Certifications & licenses
Certificate Of Oracle 9i, SQL, SQL-Performance And IT Projetct & Requirementmanager Optimization, Pl/sql Development
Certificate Of Server-Client, Centura Builder
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Miloud is based in Sarreguemines, France.
Miloud speaks the following languages: Arabic (Native), German (Native), English (Advanced), French (Advanced).
Miloud has at least 27 years of experience. During this time, Miloud has worked in at least 10 different roles and for 10 different companies. The average length of individual experience is 3 years and 9 months. Note that Miloud may not have shared all experience and actually has more experience.
Based on recent experience, Miloud would be well-suited for roles such as: IT Project and Requirement Manager, IT Business Consultant, IT Business Consultant / BMC Business Analyst.
Miloud's most recent position is IT Project and Requirement Manager at Deutsche Gigabetz.
In recent years, Miloud has worked for Deutsche Gigabetz, IONOS, and Tech Mahindra.
Miloud is most experienced in industries like Telecommunication, Fashion, and Retail. Miloud also has some experience in Information Technology.
Miloud is most experienced in business areas like Information Technology, Finance, and Project Management. Miloud also has some experience in Operations, Sales, and Customer Service.
Miloud has recently worked in industries like Telecommunication and Information Technology.
Miloud has recently worked in business areas like Information Technology, Project Management, and Finance.
Miloud holds a Master in Engineering.
Miloud has 3 certificates. These include: Certificate Of Oracle 9i, SQL, SQL-Performance And IT Projetct & Requirementmanager Optimization, Pl/sql Development, Certificate Of Server-Client, Centura Builder, and ITIL Certificate.
The availability of Miloud needs to be confirmed.
Daily rate distribution
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Average rates for similar positions
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The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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