Markus Iciok-Subproject lead / Consultant
Experience
Subproject lead / Consultant
Vodafone Group
- Integration of Kabel Deutschland and Unitimedia into the Vodafone Group
- Consolidation and integration of BSS and OSS systems
- Building new networks and virtualizing components in the cloud
- Planning, construction, handover to operations, controlling, and inventory management
Consultant
A1 Marketing (1&1 Marketing)
- Optimization of online campaign processes
- Implementation of standardized processes and tools
- Introduction of new controlling processes for campaigns
Project lead / Consultant
Vodafone Germany
- Upgrade of the multicast backbone
- Hardware and software harmonization of the VF-IP backbone
- Transmission network and components (planning and coordination)
- Development, controlling, testing, and acceptance
Project lead / Strategy consulting
Gemini AG
- Set up a new billing and CRM system and integrate it into the BSS/OSS system landscape, meeting legal requirements
- Requirements management and development of alternative options, decision documents
- Creation of a test infrastructure
- Development, testing, and acceptance
- Go-live support
Project lead, regulation / provider change & (CRM, DWH, Wita, TAL, L2-BSA)
1&1 Internet SE
2015–2017: Optimization of the provider change process between telecom providers, upstream providers, and authorities
Analysis and concept development of technical provisioning processes
Creating and implementing action plans
Negotiations with partners, competitors, and authorities on process improvements, KPIs, and incident management
Reports to the management
2017–2018: Establishment of a complaint management system
Implementation of a watchdog to proactively identify improvement opportunities before complaints arise
Programming data warehouse, SQL Oracle database
Development and introduction of more effective, faster, and higher-quality complaint processes
Project Manager
EWE TEL GmbH
- 2010–2011: Replacement of a billing system (Geneva/Billit) for IP products (SIP Trunk, IP Cloud Services)
- 2012–2013: Migration of two order and billing systems for DSL and TV, redesign of interfaces to OSS (RADIUS, TV, SBC)
- Introduction of a new product (Smart Meter) on DSL, requirements review, solution design, development support, testing, acceptance
- 2013–2014: Planning and building a modern architecture for automated ordering and invoice validation, big data analyses
- Optimization of IT pre-product procurement through improved validation processes (EBITDA impact: €2m p.a.)
Business Development
TTQS-Konsortium-R AG
- Set up a project infrastructure (HR and IT) for telematics products
- Project control and documentation
- Project communication and coordination of internal and external multidisciplinary teams
- Steering preparations and reporting
Overall Project Manager
Novell Inc.
- Managed a project to build a new IT sales channel "Telesales" for EMEA with Siebel CRM and BI
- Introduced new organizational structures
- Adapted Siebel software (customizing) for telesales
- Restructured product lifecycle management
Head of Support for Commercial Management Systems, Project Manager
T-Systems Business Service GmbH
- Implemented a CRM system (Siebel) for 3,000 users
- Created a datamart for sales and commercial control processes
- Redesigned order management and billing processes
- Led a cost optimization project (savings of €120m)
- Responsible for organization, processes, budgeting, and quality management
Senior Executive in Various Leadership Positions
Deutsche Telekom
- Head of private customer sales in Munich (800 employees, €2bn revenue responsibility)
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Telecommunication, Information Technology, Automotive, and Advertising.
Business Area Experience
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Experienced in Information Technology, Project Management, Business Intelligence, Operations, Customer Service, and Human Resources.
Summary
Markus Iciok is a consultant and trusted advisor focusing on sustainable growth through a combination of modern, effective work structures and digitized processes. For over 15 years, he has successfully delivered large projects for IT and telecommunications companies. He is highly familiar with the requirements of various system landscapes and is able to quickly analyze complex issues. His IT technical training helps him to develop and implement optimal, modern, digitized solutions for his clients.
Through his ITIL and PRINCE2 certifications, he is well-versed in the common standards of IT and project management and knows how to apply them. Teamwork and reliability are just as important to him as achieving project goals on time and within budget.
He has always been interested in the latest technologies and the innovations and modern ideas they enable, such as online networking of production steps or work processes. As an international consultant for companies and governments and a digital transformation expert, Markus Iciok strives to drive forward the topics of digitization and digital transformation. He specializes in preventing work interruptions, optimizing processes, and increasing productivity. And he does this with scalable, fast technology tailored to his clients' ways of working.
Skills
Project Management >11 Years
Process Analysis & Optimization, Kpis >10 Years
Team Leadership >10 Years
Coaching >5 Years
Controlling, Documentation >7 Years
Industries: Telecommunications
Industries: Telematics
Industries: Energy Providers
Industries: It Service Providers
Industries: Industrial Companies
Project Manager, Trusted Advisor
Telecom (Fixed & Mobile) Bss & Oss Systems, Billing, Crm, Call Center, Sap
System Engineer
Jira & Confluence
Web, App, And Network Technologies
It Infrastructure Topics: Network Planning, System Solutions, Inventory Management, Ai & Cloud Solutions
Process Visualization: Bpmn, Pap, Visio, Aris, Ms Bi/office, Uml
Operating Systems: Windows, Unix, Linux, Macos, Android
Database Systems: Oracle, Mysql, Db2
Programming Languages: Php, C++, Sql, Java, Python
Languages
Education
Apprenticeship · Telecommunications and High-Voltage Electrical Engineering
Diploma Engineer · Communications Engineering
Certifications & licenses
Team Leadership
ITIL
PRINCE2
Project Management
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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