Salvatore Gentile-Competency Passport for Buyers
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Experience
Competency Passport for Buyers
impuls Akademie
- The buyer's influence on business success
- Target-setting process in procurement
- Requirements for modern purchasing
- Process orientation in purchasing
- Successful market research
- Price management
- E-commerce and e-procurement
- Confident negotiating: setup and conduct of negotiations; negotiation leadership; conflicts of interest in internal and external interactions; practical role-play exercises with follow-up review
- Practical procurement law: pre-contract negotiation stage; legal basics of contract conclusion; contract formation mechanisms; general terms and conditions; general purchase and sales conditions; ownership and intellectual property rights; conflicts with suppliers; liability for damages; contractual penalties
- Professional supplier and procurement management and procurement controlling: basic principles of supplier policy; methods for supplier evaluation; supplier controlling; cooperation strategies; supplier integration; professional handling of complaints and incorrect deliveries; customer focus starts in purchasing; cost optimization in procurement; product liability; procurement controlling and the Balanced Scorecard.
Quality Manager (TSG)
TÜV Saarland Bildung + Consulting GmbH
- Module I (4 days): basics of process-oriented management systems using ISO 9001; project management (schedule and resource planning); methods of quality planning; basics of process management; requirements for documenting modern management systems; implementation and evaluation of process management; philosophy of TQM; the continuous improvement process (CIP); the European model for Business Excellence of EFQM; the relationship between the ISO 9000 series and the EFQM model; self-assessment methods; motivation techniques; analysis of employee satisfaction
- Module II (4 days): quality costs – overview of cost types; methods of determination; statistical methods for monitoring and improving product and process; general application conditions; probability theory; distribution function; statistical process control (SPC); capability and its metrics; sampling systems; reliabilities; analysis of measurement data and evaluation methods; tools and techniques – Seven Tools; Quality Function Deployment (QFD); Failure Mode and Effects Analysis (FMEA); exercises and group work; certificate exam.
Quality Auditor (TSG)
TÜV Saarland Bildung + Consulting GmbH
- Duration: 40 teaching units
- Basics for system audits
- Standards for quality audits
- Types and objectives of audits: system audit, process/procedure audit, product audit
- Planning the audit program: annual audit plan, detailed audit plan, selection and composition of the audit team
- Auditor profile and qualification criteria
- Interview techniques and questioning: interview and questioning techniques; communication rules; dealing with conflicts
- Preparation for internal and external audits: creating process-oriented questionnaires; preliminary review of documents; audit notification
- Conducting internal and external audits: opening meeting; review of quality management measures; documenting findings and deviations; evaluation of audit results; closing meeting
- Monitoring, evaluation and improvement of the audit program
- Certification process: evaluation methods; reporting; integration into supplier evaluation
- Certificate exam.
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Quality Manager (TSG)
TÜV Saarland Bildung + Consulting GmbH
Quality Auditor (TSG)
TÜV Saarland Bildung + Consulting GmbH
Competency Passport for Buyers
impuls Akademie, TÜV Saarland Bildung + Consulting GmbH
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