ITIL Foundation
professional in minutes from over 15,000 CVs with the power of AIITIL Foundation covers service management basics, incident and problem handling, change control, and how IT services support business goals. Hire vetted freelancers who understand the ITIL language, work with structured processes, and fit quickly into service operations, transitions, and improvement work.
Meet FRATCH ITIL Foundation
Andreas Rühl
Last position:
Freelance Consultant for Information Security at A-R-C Andreas Rühl Consulting
Development and implementation of tailored information security strategies
Introduction and further development of ISMS according to ISO 27001, BSI baseline protection, and other standards
Risk management and creation of security concepts
Consulting for KRITIS, PCI DSS, TISAX, and VdS 3473/10000
Building and improving security organizations
Creation and implementation of guidelines, policies, work instructions, and process descriptions
Audit support and certification preparation
Conducting trainings, workshops, and awareness campaigns
Selection and consulting on the introduction of IT security solutions such as SIEM, DLP, IDS/IPS, firewalls, and encryption technologies
Conducting penetration tests and vulnerability analyses
Consulting on the selection, integration, and management of security architectures in complex IT environments
Consulting on ITSM and managed security services and SOC
Leading and managing complex projects to improve information security
Process analysis, optimization, and management according to ITIL, ISO 27001, and cybernetics
Introduction and quality assurance of management, documentation, and knowledge management systems
Support in complying with regulatory information security requirements (e.g. GDPR, HIPAA, SOX, GMP, KRITIS)
Development and implementation of risk analysis procedures
Organizing initial response, forensic investigations, and organizational measures in the event of security incidents
Designing and running targeted workshops on topics such as ISMS, IT risks, and current threat scenarios
Awareness campaigns to promote security culture in companies
Special trainings on ISO 27001, BSI baseline protection, KRITIS, and other relevant standards
Simulations and exercises to prepare for information security incidents
Interim management for leading information security projects or IT security organizations
Taking on the role of an external CISO (Chief Information Security Officer)
Support in developing and implementing IT security and corporate strategies
Coaching and mentoring of managers in the field of information security
Building and leading security departments as well as recruiting and qualifying employees
Temporary assumption of management responsibility in critical situations
Felix Bauchspiess
Last position:
Digital Consultant and Solution Manager at Vorwerk SE & Co. KG
Launch of a new digital product in the Chinese market as part of a global growth strategy.
Key contact and coordinating interface between central product management, local Chinese teams, and international stakeholders.
Managed the full program management for coordinating complex digital projects.
Successful market launch of a digital product in China (including successful certification for the Chinese market).
Balanced local requirements with global priorities, taking tax and regulatory conditions into account.
Introduced a new way of working to improve collaboration and management across locations.
Developed and implemented a scaling strategy for the digital business model in China.
Used Jira, Confluence, Miro, Scrum, Agile work, SAFe.
Project language: English.
Marco Steidel
Last position:
IT Interim Manager & Digitalization Consultant at paarprojekt GmbH
- Project management and consulting services with a focus on IT interim management: digitalization of corporate management including processes and applications
- Assessment of the entire IT infrastructure including applications, core processes, and contracts, including cost optimization
- Evaluation and introduction of solutions to promote digitalization in the company in the areas of: property management, CRM, invoice review & approval processes, smart metering, DMS, time tracking
- Digitization of file folders and introduction of SharePoint and Microsoft Teams as the central document & communication platform
- Design and delivery of AI workshops including rollout of AI tools to increase efficiency and transparency in key business processes
- Creation of training materials and delivery of user training for newly introduced digital processes and solutions
Beate Peters
Last position:
Interim Head of Service at Altendorf Group
- Strategic and operational leadership of the technical service organization
- Improvement of all processes and workflows
- Development and introduction of a service management IT tool incl. AI database, customer app, and self-service portal
Markus Halbedel
Last position:
Senior M365 Consultant at BITMARCK GmbH
Creation of concepts for M365 implementation, especially Tenants, EntraID, EntraConnect and ExchangeOnline, taking BAS standards into account (mandatory baseline security requirements) in the project "Concept M365" with the aim of transferring the concepts to the M365 environments of Bitmarck and then handing them over to the customer.
- Creation of a current-state analysis of the existing M365 environments as well as the on-premises environments and the BAS standards.
- Creation of concepts for the topics Tenants, EntraID, EntraConnect and ExchangeOnline taking the BAS standards into account
- Design and implementation of an automated solution for creating standardized M365 tenants based on Microsoft M365 DSC (Desired State Configuration)
- Transfer of the concepts into the M365 environments
- Creation of detailed technical documentation
Henry Hanau
Last position:
Interim Manager IT-Compliance at Int. Fertigungsunternehmen
- Industry: mechanical engineering, vehicle manufacturing
- Regulations: Data Act
- Project focus: data governance, legally compliant use of machine data, data platforms
- Assigned by: CFO, platform product owner
Successes/Results (early phase):
- Compliance support for the setup of an internal standardized data usage platform based on Databricks.
- Created the basis for the legally compliant and effective use of machine data, including:
- Technical: gap analysis and closing of gaps in the segmentation and maintenance of collected machine data.
- Technical: consideration of data flows from the platform to users and third parties.
- Organizational: drafting and finalizing the required data usage agreements.
Matthias Bullmahn
Last position:
Member at Rotary – Passport Club Werderscher Markt
Ole Himmel
Last position:
Interim Head of PMO at RAILPOOL GmbH
Due to the steady growth of the customer organization and the associated increase in the number of projects in a wide range of areas, including IT/digitalization, sales and organizational development, and controlling, the demands on the projects are increasing. Projects are often started but not implemented within the planned time frame, resources are not clearly assigned, and the business value is not clearly demonstrated. The goal of the assignment as Interim Head of PMO is to further develop and embed an existing project organization from the CDO area at management level. It is important that the governance is pragmatic, easy to understand, and simple to apply in daily project work. The tasks and roles are to be defined, embedded in the organization, and this strategic PMO is also to be supported by an IT solution. This solution is to be selected and introduced. In addition, all ongoing projects are to be gradually transferred into PMO governance and project control is to be centralized.
Peter Jetter
Last position:
external SPC & SAFe Trainer, Scrum Master at Siemens Energy
support SAFe adoption at team, ART and Portfolio level with consulting, coaching and training. Establish hierarchical enterprise backlog and Kanban Systems integrating portfolio, value stream and team level. Make e2e value stream flow across organisational boundaries visible and measurable. Teach "stop starting, start finishing" and Limit WiP.
Maciej Sawicki
Last position:
Product Owner at Bundesagentur für Arbeit
- As part of the project, the further development of the identity management system was driven forward. This included a comprehensive refactoring of the interfaces to the connected target systems. In addition, several special systems were successfully connected to the IAM to ensure end-to-end identity and authorization management.
- Technical design and solution proposals for IAM system development
- Requirements analysis and requirements management (IREB, BABOK)
- Alignment of the strategy with the future target architecture (TOGAF)
- Prototyping of solutions
- Documentation of requirements (Innovator)
- Analysis and documentation of requirements and creation of process models (UML, BPMN, ArchiMate)
- Modeling of requirements and system functionalities (OOA/OOD, UML)
- Further development of interfaces (SOAP, REST)
- Carrying out architecture reviews
Matthias Schneider
Last position:
Overall Project Coordinator at Bundeswehr Informatik (BWI GmbH)
- PMO lead for Security Clearance 2 (SÜ2) cleared
- Reporting to sub-program management GMN
- System maintenance 25+
- Functional control and coordination of Jira setup
- Preparation of decision papers (e.g. project planning, steering model, communication plans, controlling models, role and responsibility matrices)
- Development of program-wide knowledge management using Confluence, creation of Jira concept
- Development of an access concept for all project tools
- Analyzing existing processes, identifying improvement potential, and designing solutions to increase efficiency and effectiveness
- Development of a concept for introducing automation approaches in existing tools
- Creating intranet articles as project marketing
- Responsible for project governance through reporting and resource planning in the sub-program
- Agile further development of the project method
- Gathering customer requirements (requirements engineering)
- Preparation and support of contract negotiations (7-year term, budget of over 500 million)
Thorsten Huber
Last position:
Product Owner, AI Manager at crazyALEX.de GmbH
Digitalization of real places with 3D/LiDAR scans to make spatial data usable for AI applications and derive concrete use cases and prototypes from it.
- Digital capture of real places as a basis for faster planning and analysis
- Browser-based access to 3D data for easier use and coordination
- Turning spatial data into concrete use cases, prototypes, and AI training scenarios
- Planning basis for urban development and other digital future applications
Keywords: LiDAR, 3D scan, AI, use cases, AI training, prototyping, Python, web development, data models, architecture
Peter Fleischer
Last position:
Subproject Manager and Solution Architect - Microsoft 365 Transformation at Automotive Industry
Integration of highly regulated countries such as China and South Korea into a company-wide M365 tenant.
Technical contact for integrating special requirements for the executive board and German subsidiaries that are subject to BaFin compliance requirements.
Subproject management.
Coordination of requirements within the overall architecture.
Design of the use of DLP features from Microsoft Purview.
Design of special access restrictions via Entra ID Conditional Access.
Support in designing the provisioning of Teams teams and SharePoint sites with higher compliance requirements.
Technical support for implementing information classification with sensitivity labels for SharePoint Online and Teams.
Technical support for the subproject introducing CoPilot for M365.
Skills: M365, Purview, DLP, Entra ID, Sensitivity Labels, CoPilot, Teams, SharePoint Online.
Peter Gastberger
Last position:
Senior IT Project Manager at REWE Group
Datacenter audit and subsequent transformation program
- Initial situation: After a critical outage, the datacenter was seen as the cause. A classic audit was to be put out to tender.
- My diagnosis: The technical architecture was not the core problem. What really mattered were the incident, diagnosis, and restart processes, as well as missing transparency around costs and dependencies.
- Impact: The audit was handled pragmatically in-house. The results and budget basis became the foundation for a multi-year international transformation program. After that, I continued as the preferred candidate for a central transformation stream.
Karlheinz Götz
Last position:
Consultant / Test Analyst / Supporter at Insurance office, Spaichingen
Project: Process optimization & IT support in an insurance broker office.
Project activities:
- Analysis of processes and definition of requirements
- Consulting for the implementation of a cloud solution (soho)
- Installation and verification of new infrastructure HW
- Cloud installation & configuration
- Definition and creation of use cases
- Performing user acceptance tests (UAT)
- User training / training
- IT support (cloud, PC, server, printer, network)
Label: Insurance, infrastructure, configuration, training, support
Discover over 15,000 top freelancers
ITIL Foundation statistics
Aggregated from the professional profiles of matched freelancers.
Experience
23 years
Position duration
3.1 years
Positions per freelancer
14
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Professional Services, Banking and Finance
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
83%
Master's degree or higher
52%
Doctorate
7%
Certifications per freelancer
8
Most common languages
English, German, French
Speak two or more languages
97%
Based on our profile pool as of 21 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers holding this certification are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates for ITIL Foundation
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 21 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the certification
What it proves
ITIL Foundation is the entry-level certification for IT service management. It shows that a professional understands the core ideas behind the ITIL framework and can work in a service environment with a shared process language.
- Service value, service delivery, and customer focus
- Incident, problem, change, and request handling
- Basic roles, practices, and service workflows
- Common terms used across IT operations and support
Typical profile
PeopleCert issues ITIL Foundation, formerly known through the AXELOS ITIL line. Many holders work in service desk, operations, support, process coordination, or project roles that touch IT services.
The certificate is common among analysts, coordinators, consultants, and team leads who need a practical grasp of how IT services are designed, run, and improved. It is also a frequent first step for freelancers moving into service management work.
Core knowledge
The certificate validates a broad but practical understanding of IT service management, not deep technical specialization. A holder should be able to discuss how work moves from demand to delivery and how service quality is controlled.
- Service strategy and service value thinking
- Continuous improvement mindset
- Governance, metrics, and service controls
- Communication across business and technical teams
- Shared responsibility in modern IT operations
Where it matters
ITIL Foundation is useful in organizations with structured support, outsourced operations, or large internal IT teams. It helps when a freelancer must join an existing process, follow escalation paths, and keep handovers clear.
For companies, it signals that the person is less likely to improvise around service tickets, change windows, or incident communication. In practice, that matters in managed services, internal IT, transformation programs, and transition projects.
What companies get
A freelancer with ITIL Foundation can adapt to service desks, operations teams, and process-heavy environments more easily. They usually speak in terms of incidents, problems, changes, service requests, and continual improvement.
That makes them useful when you need someone who can slot into an established ITSM setup without long onboarding. It is especially relevant when remote collaboration requires clear process discipline and clean communication.
Good hiring signal
ITIL Foundation does not guarantee senior service management skill, but it is a clear sign of baseline discipline. It tells you the freelancer knows the logic behind stable service delivery and can work within a common framework.
When you see ITIL Foundation, look for experience with support operations, service tooling, or process improvement. That combination is often stronger than the certificate alone, especially for roles that need both structure and practical judgment.
Frequently asked questions
Everything clients usually want to know about ITIL Foundation, in one place.
ITIL Foundation validates that a professional understands the main ideas of IT service management and the vocabulary used in ITIL. It is about working knowledge of service delivery, not advanced design or leadership. For a company, it usually means the freelancer can follow and support standard service processes with less explanation.
ITIL Foundation is commonly used to refer to the current ITIL 4 Foundation certification. Many people still say ITIL Foundation or ITIL v4 Foundation when they mean the same entry-level credential. In search and hiring, these names usually point to the same baseline service management knowledge.
ITIL Foundation fits people working in service desk, operations, support, process coordination, or consulting roles around IT services. It is also useful for project professionals who need to hand over into live operations. If a freelancer must work with incidents, changes, or service requests, this certification is a good signal.
ITIL Foundation gives the core framework and common terminology. Higher-level ITIL certifications go deeper into specific practices, managing professional paths, or strategic topics. If you need broad service awareness and a shared process mindset, Foundation is the starting point.
Preparation for ITIL Foundation usually means learning the framework structure, key service management concepts, and the purpose of the main practices. Most candidates study the terminology carefully and use examples from real support or operations work. It helps to think in practical service scenarios rather than memorizing abstract definitions.
There are typically no strict prerequisites for ITIL Foundation. It is designed as an entry point, so newcomers to IT service management can start there. That said, people with experience in support, operations, or process work often understand the material faster.
ITIL Foundation sits within the current ITIL certification scheme and should be treated as part of the PeopleCert-issued path. Candidates should always check the latest renewal rules before relying on an older certificate. In practice, employers care most that the certification is current enough to reflect the present ITIL 4 approach.
ITIL Foundation matters most where IT services must be stable, traceable, and easy to support. That includes internal IT departments, managed service environments, enterprise support teams, and transition projects. It is less about one industry and more about any setting with structured service operations.
The average hourly rate for freelancers with ITIL Foundation is 111 €, which corresponds to a daily rate of about 889 € based on an 8-hour working day.
Of the freelancers with ITIL Foundation, 83% hold at least a Bachelor's degree, 52% hold at least a Master's degree, and 7% hold a doctorate.
On average, freelancers with ITIL Foundation have 23 years of professional experience, with a single engagement typically lasting around 3.1 years.
The most common languages among freelancers with ITIL Foundation are English (97%), German (94%), and French (25%).
The most common industries among freelancers with ITIL Foundation are Information Technology (92%), Professional Services (59%), and Banking and Finance (54%).
The most common business areas among freelancers with ITIL Foundation are Information Technology (98%), Project Management (89%), and Operations (74%).
FRATCH ITIL Foundation main locations
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Request a free demo
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Philipp Thomaschewski
FRATCH CEO
