ITIL Foundation

Sole responsibility for the design, development and deployment of the bilingual Qwik platform eventvideo.at. Responsible for frontend performance optimization (PageSpeed 97/100/100/100), SEO engineering with Schema.org, integration of Google Search Console and IndexNow, and building the GitHub Actions CI/CD pipeline. Requirements gathering and technical implementation.

• Performance Engineering: Google PageSpeed Score 97/100/100/100 (Performance / Accessibility / Best Practices / SEO) through frontend optimization (lazy loading, thumbnail-first, lightweight media integration)
• Full-Stack Web Development: Sole responsibility for development with the Qwik.js framework from frontend to deployment for the bilingual (DE/EN) platform eventvideo.at, marketing personalized, fully automated participant videos for sports events
• Qwik.js Resumability Architecture: Server-side rendering with minimal JavaScript hydration overhead; the page remains immediately interactive even with extensive video and event content, without a full-page load.
• API Integration: Google Search Console API and IndexNow API for automated indexing and SEO monitoring
• SEO Engineering: Schema.org Structured Data implementation for rich snippets and improved search engine visibility
• Mobile-First with minimal bundle size: CSS3 layout without UI framework overhead, consistently lean use of resources for excellent PageSpeed on desktop and mobile.
• GitHub Actions CI/CD: Automated build, test and deployment pipeline for continuous integration

Technologies: Qwik.js Framework, TypeScript, JavaScript, Internationalization (i18n DE/EN), GitHub Actions CI/CD, Google Search Console API, IndexNow API, Schema.org, Google PageSpeed Insights, Lazy Loading, CSS3, Responsive Design

• Established and lead STOEV Enterprises as an independent management and strategic advisory firm
• Advisory focus on transformation, governance, organizational development, program management and interim management
• Structuring complex situations and developing clear decision-making foundations for management and leadership bodies
• Developing and further enhancing governance, organizational and operating models
• Executive sparring and management advisory on strategic, organizational and operational issues
• Managing and supporting complex transformation, change and implementation initiatives
• Supporting program and portfolio management, prioritization, roadmaps, risks, dependencies and management reporting
• Taking on interim management and leadership responsibilities to stabilize and further develop organizations and initiatives
• Combining a strategic management perspective with a pragmatic, execution-focused approach
• Focus on customer orientation, service excellence and alignment between management, business units, IT, customers and external partners
• Advisory services in IT transformation, IT governance, service & operations management, infrastructure and platform services, as well as sourcing and supplier governance
• Experience in complex, technology-driven and regulated organizations, as well as in the Swiss federal environment

• Project management and consulting services with a focus on IT interim management: digitalization of corporate management, including processes and applications
• Assessment of the entire IT infrastructure, including applications, core processes and contracts, including cost optimization
• Evaluation and implementation of solutions to promote digitalization in the company in the areas of property management, CRM, invoice review and approval processes, smart metering, DMS and time tracking
• Digitization of file folders and introduction of SharePoint and Microsoft Teams as central document and communication platforms
• Design and delivery of an AI workshop, including the rollout of AI tools to increase efficiency and transparency in key business processes
• Preparation of training materials and delivery of user training for newly introduced digital processes and solutions

• Initiation, planning, management and completion of several digitalization projects

• Requirements management including proposal preparation, business concepts & process analyses

• Stakeholder management (internal steering, external service providers, business units)

• Resource & capacity planning, controlling, budget responsibility

• Claim and change management (including escalation handling)

• Project marketing & knowledge management

• Quality assurance & risk management in line with PMO standards

• Implementation of a cloud-based solution in customer service (insurance)

• Harmonization & digitalization of approval and contract processes

• Reduction of processing times by >20 % through optimized workflows

• Establishment of standardized project controlling with BI dashboard

• Jira • Confluence • MS365 (Project, Teams, SharePoint) • ITIL • PRINCE2

• Support for a carve-in project involving 5 sites worldwide (3 in Germany, 3 in the US) as part of a global M&A project
• SAP S/4HANA
• Introduction of structures and best practices, as well as a consistent project management methodology for a global carve-in program
• Optimization of tracking, monitoring, and communication
• Development of a change and communication concept to engage the carve-in sites
• Implementation management, stakeholder management
• Coaching and support for the project team regarding project management and communication
• Establishment of a sustainable communication cascade and structures to support the transformation
• Advising and supporting the client project lead

• Set-up of the data center in Oberkochen (Defence division)
• Planning of the fiber-optic ring and simulation of Wi-Fi coverage
• Installation plan for WAN and LAN cables for office and production (infrastructure)
• Adaptation of the SAP system (R3) for the Oberkochen site (software)
• IT transformation of the SAP system to SAP HANA
• Planning of network infrastructure and server technologies in the SAP environment
• Pre-sales support and establishment of change management
• Independent coordination of utilities according to time, budget and quality
• Mapping of the project in MS Project and SERVICENow
• Development and design of hardware and software
• Demand management and portfolio management
• Set-up of a risk register and migration plan
• Preparation of payment-supporting documents in coordination with the responsible finance and commercial functions
• Budget: 5 million - 34 FTE

Datacenter audit and subsequent transformation program

• Initial situation: Following a critical outage, the datacenter was considered the cause. A traditional audit was to be put out to tender.
• My diagnosis: The technical architecture was not the core problem. The key issues were the incident, diagnosis, and recovery processes, as well as a lack of transparency regarding costs and dependencies.
• Impact: The audit was implemented pragmatically in-house. The results and budget foundations became the basis for a multi-year international transformation program. I was then retained as the preferred candidate for a central transformation stream.

"ZLF – Future Billing Solution"

Cross-module S/4HANA

• Technical consulting and development in the area of S/4 Master Data Governance (MDG-BP)
• Various developments in HR-BP integration, order-to-cash, SAP CAR analytics data modeling, interfaces from and to third-party systems. (native HANA, CDS, RAP, Fiori Elements, OData)

Creation of concepts for the M365 implementation, especially Tenants, EntraID, EntraConnect, and ExchangeOnline, taking into account the BAS standards (mandatory baseline security requirements) in the “M365 Concept” project, with the goal of transferring the concepts to the M365 environments of Bitmarck and subsequently handing them over to the customer.

• Creation of an as-is analysis of the existing M365 environments as well as the on-premises environments and BAS standards.
• Creation of concepts for the topics Tenants, EntraID, EntraConnect, and ExchangeOnline, taking into account the BAS standards
• Design and implementation of an automated solution for creating standardized M365 tenants based on Microsoft M365 DSC (Desired State Configuration)
• Transfer of the concepts to the M365 environments
• Creation of detailed technical documentation

• From 02/2023 to 05/2024: IT interim manager within an international construction chemicals group headquartered in Germany as Global TSA Manager in a carve-out project responsible for the IT workstream.

• End-to-end management of an international IT carve-out and TSA program, including transition of five service providers, governance and operating structures, service continuity, provider performance, SLA/KPI and cost management, SIAM and supplier management, security services, operational readiness, and transition into stable operations.

• From 06/2024: IT consulting in project management and IT service management areas, providing PM/PMO coaching and support.

• Strategic Marketing
• Responsible for defining and presenting the overall go-to-market strategy to management and stakeholders
• Leading and optimizing comprehensive marketing campaigns, including concept, execution, and performance tracking
• Monitoring and adjusting marketing activities to maximize efficiency and ROI
• Overall responsibility for planning, allocating, and controlling the marketing budget
• Working closely with the global marketing team (NL & DE)
• Extended responsibility for digital marketing, including the strategic development of digital marketing initiatives with SEO principles to improve visibility and findability
• Responsible for the full management and ongoing optimization of the website, including SEO measures to increase organic traffic and improve rankings
• Monitoring and strategic alignment of Google Ads, Bing Ads, and LinkedIn Lead Generation Ads
• Development and implementation of innovative landing page concepts and Pardot flows to support campaigns, designed according to the latest SEO standards to optimize conversion rates
• Creating and presenting a comprehensive social media editorial plan
• Leading brand marketing and lead generation, including the strategic positioning of the NorthC brand in the ICT, Finance and HealthCare, public sector & administration, and HPC/AI segments
• Running campaigns to increase awareness and brand presence
• Developing and implementing an employer branding strategy that strengthened the company profile as an attractive employer, increased employee retention, and contributed to successful recruiting as well as strong employee growth
• Developing and leading lead generation initiatives and campaigns
• Managing strategic sponsorship partnerships to strengthen the brand and generate leads
• Overall management of event marketing projects: strategic planning, coordination, and execution of offline and online events
• Responsible for the online and offline implementation of the NorthC brand at datacenter locations
• Planning and execution of the local content strategy
• Creating content such as white papers, or managing external assignments
• Uploading content into a content management system (CMS)
• Data-driven performance analysis and optimization of measures
• Continuous optimization of content and web presence

• Focus on optimizing and further developing the internal customer EBICS application
• Functional and technical consulting for Aareal First Financial Solutions AG on EBICS standard products and applications in the areas of operations and further development, as well as project-related communication with external development partners and the product manufacturer to implement the corresponding technical optimizations
• As the functional coordinator, providing advice on content-related and regulatory requirements as well as technical prerequisites and requirements, and bringing these together at the functional level
• Consulting on the use of EBICS formats
• Reviewing the current EBICS standard for optimization and further development potential
• Analyzing the current state to identify development potential and deriving appropriate recommendations for action while considering regulatory requirements
• Conducting EBICS tests throughout the project
• Functional responsibility for requirements management and, in this context, recording and documenting requirements for such tests
• Designing a functional and sustainable test management system
• Conducting and evaluating tests
• Consulting on sustainable quality assurance and audits
• Project language: German and English
• Tools/Methods: MS Project, MS Office, MS Visio, TestRail, Confluence, Jira, Business Logics Bankkrecher, Business Logics Test Data Generator, Business Logics Banking Tool, Business Logics Test System, DBEAVER, Squirrel, Unix Virtual Machines, WinSCP, Kitty, Putty, various Aareal Bank products, Online Banking Portal, Aareal Sign, core banking system, SAP Blue Eagle, SAP RE-FX, Aareon Wodis Sigma, Haufe Real Estate Wowinex, GAP Group Immotion, UTS Karthago, SAP IS-U/Waste, SIV kVASy, various EBICS clients

• Led the global transformation of Talent Operations by inhousing recruitment technologies, processes, and teams, reducing over 20 external partners to 2, defining the strategy to hire hundreds of internal talent specialists, and redesigning organisational structures and processes worldwide.
• Drove gap analyses and impact assessments and led the global rollout of Beamery, HireVue, and Paradox, covering solution design, pilot markets, global deployment, and hypercare, ensuring smooth market transitions and standardised operations.
• Developed and maintained detailed project plans, timelines, milestones, RAID logs, and governance routines, leveraging SharePoint as the central platform for programme documentation, rollout artefacts, approvals, and decision tracking.
• Coordinated cross-functional stakeholders including HR, IT, regional teams, and external vendors, using SharePoint-based documentation and governance frameworks to align requirements, manage dependencies, and resolve delivery issues.
• Conducted gap analyses and impact assessments across Paradox, Beamery, and Workday to ensure pilot readiness and global launch success, with outputs captured and governed through SharePoint.
• Built and executed comprehensive change management plans using ADKAR methodology, covering stakeholder mapping, communications, training, and adoption activities, supported by SharePoint-hosted enablement materials and rollout documentation.
• Broke down silos across regions and functions to drive adoption of new systems, processes, and ways of working.
• Tracked adoption metrics and user feedback post-deployment, driving continuous improvement in user experience and operational performance.

• Project Management Office: analysis and setup, master plan, standardized project planning (generic work breakdown structure according to HERMES), earned value management, milestone trend analysis.

• Finance management at portfolio, program and project level.

• Resource management and single point of contact for resource procurement (human resources / operating costs / investments).

• Process management.

• Implementation of a program management tool for unified program and project management.

• Program controlling: finance management, earned value management, milestone trend analysis, consolidation of project budgets, actual costs and forecasts at the program level.

• Variance analyses at program level.

• Transition from total cost view to commitment credit view (federal administration terminology).

• Calculation of available reserves (rolling), forecasts and scenarios.

• Monthly, quarterly, half-year and annual reports, preparation of annual planning at program level, special analyses / ad-hoc reports.

• Project controlling: support for project managers in project planning, earned value management, milestone trend analysis.

• Review of projects for budget compliance, adherence to phases and schedules, deliverables, resource planning and deployment.

• Variance analyses at project level, special analyses / ad-hoc reports.

• Resource management: resource planning based on program and project plans, review of timesheets.

• Supply chain (until April 2022): single point of contact for resource procurement (human resources / operating costs / investments).

• Change management: involvement in change management for cost-relevant changes (change requests), tracking of service contract price for contract-related changes, participation in change control boards / decision boards at management level.

• Establishment of controlling structures in a new Swiss federal agency (becoming a federal office as of January 1, 2024) since April 2022.

• Credit monitoring with validation of actual costs and commitment values.

• Resource management: cross-project resource planning (HRP).

• Earned value analysis and milestone trend analysis for key ICT projects of the federal government.

• Participation in the introduction of the JIRA Tempo module.

• Tools & methods: HERMES 5.1 / Agile HERMES, Sciforma 7, JIRA, Confluence, Tempo, Signavio, Microsoft SharePoint, Microsoft Office Prof., Excel-VBA.