ITIL Foundation
professional in minutes from over 15,000 CVs with the power of AIITIL Foundation covers service management basics, incident and problem handling, change control, and how IT services support business goals. Hire vetted freelancers who understand the ITIL language, work with structured processes, and fit quickly into service operations, transitions, and improvement work.
Meet FRATCH ITIL Foundation
Andreas R.
Last position:
Freelance Information Security Consultant at A-R-C Andreas Rühl Consulting
Development and implementation of customized information security strategies
Introduction and further development of ISMS according to ISO 27001, BSI-Grundschutz and other standards
Risk management and preparation of security concepts
Consulting for KRITIS, PCI DSS, TISAX and VdS 3473/10000
Establishment and optimization of security organizations
Creation and implementation of policies, guidelines, work instructions and process descriptions
Audit support and certification preparation
Delivery of training sessions, workshops and awareness campaigns
Selection and consulting for the introduction of IT security solutions such as SIEM, DLP, IDS/IPS, firewalls and encryption technologies
Conducting penetration tests and vulnerability analyses
Consulting on the selection, integration and management of security architectures in complex IT environments
Consulting on ITSM, managed security services and SOC
Management and coordination of complex projects to improve information security
Process analysis, optimization and management according to ITIL, ISO 27001 and cybernetics
Introduction and quality assurance of management, documentation and knowledge management systems
Support in complying with regulatory information security requirements (e.g. GDPR, HIPAA, SOX, GMP, KRITIS)
Development and implementation of risk analysis procedures
Organization of initial response, forensic investigations and organizational measures in security incidents
Design and delivery of targeted workshops on topics such as ISMS, IT risks and current threat scenarios
Awareness campaigns to promote a security culture in companies
Special training on ISO 27001, BSI-Grundschutz, KRITIS and other relevant standards
Simulations and exercises to prepare for information security incidents
Interim management for leading information security projects or IT security organizations
Taking on the role of external CISO (Chief Information Security Officer)
Support in developing and implementing IT security and corporate strategies
Coaching and mentoring of managers in information security
Establishment and management of security departments, including employee recruitment and qualification
Temporary assumption of management responsibility in critical situations
Stavros V.
Last position:
Senior Executive Consultant - AI and Enterprise Transformation at Schneider Electric
Build the business value case for a global Talent Acquisition transformation covering talent attraction, shared specialist capabilities, process standardization, AI-enabled automation and the future HR operating model.
- Led the value-case workstream and aligned Finance, HR, Digital and workstream leaders on scope, assumptions, investment requirements and decision criteria.
- Built low, base and high scenarios linking adoption, productivity, workforce capacity, cost and service outcomes; identified double-digit FTE-equivalent capacity and multi-million-euro modeled value potential.
- Assessed AI and automation across scheduling, sourcing and candidate qualification, separating released capacity, avoided cost, qualitative benefits and standalone investment needs.
- Produced executive dashboards, a value-driver tree and a traceable calculation guide; reconciled cross-workstream inputs into the storyline used for the investment decision.
Georgi S.
Last position:
Founder & Executive Advisor | Transformation, Governance & Interim Management at STOEV Enterprises
- Established and lead STOEV Enterprises as an independent management and strategic advisory firm
- Advisory focus on transformation, governance, organizational development, program management and interim management
- Structuring complex situations and developing clear decision-making foundations for management and leadership bodies
- Developing and further enhancing governance, organizational and operating models
- Executive sparring and management advisory on strategic, organizational and operational issues
- Managing and supporting complex transformation, change and implementation initiatives
- Supporting program and portfolio management, prioritization, roadmaps, risks, dependencies and management reporting
- Taking on interim management and leadership responsibilities to stabilize and further develop organizations and initiatives
- Combining a strategic management perspective with a pragmatic, execution-focused approach
- Focus on customer orientation, service excellence and alignment between management, business units, IT, customers and external partners
- Advisory services in IT transformation, IT governance, service & operations management, infrastructure and platform services, as well as sourcing and supplier governance
- Experience in complex, technology-driven and regulated organizations, as well as in the Swiss federal environment
Peter V.
Last position:
IT Administrator at SEAT Deutschland
- Creating concepts and architecture for domain integration (SEAT into the VW structure)
- Domain trusts and administration
- Operation and administration of Windows 2022/ 2025 servers and domains
- Domain restructuring
- GPO and SG editing and migration
- DNS restructuring and migration
Technologies: Windows 2022, Active Directory, ADFS, AD Azure Connect, DHCP, DNS, GPO, VMWare vSphere, Hyper-V, Powershell, Jira, MS Office 365,), SCCM, VSAN Fileservices, Approximately 800 servers, 400 users
Claus E.
Last position:
Senior Project Manager at Aconext Engineering GmbH
- Management of complex projects in technology-driven and regulated environments
- Overall responsibility for the planning, management and implementation of projects across multiple departments
- Responsibility for budget, resources, timelines, and risk and change management
- Leadership and coordination of interdisciplinary project teams of up to 25 employees
- Central interface between clients, specialist departments, external partners and management
- Establishment of structured project and reporting processes for transparent management
- Ensuring the on-time implementation of projects in demanding and regulated project environments.
Inga S.
Last position:
Senior PMO + Change Management Lead at ICIG Business Services GmbH
- Support for a carve-in project involving 5 sites worldwide (3 in Germany, 3 in the US) as part of a global M&A project
- SAP S/4HANA
- Introduction of structures and best practices, as well as a consistent project management methodology for a global carve-in program
- Optimization of tracking, monitoring, and communication
- Development of a change and communication concept to engage the carve-in sites
- Implementation management, stakeholder management
- Coaching and support for the project team regarding project management and communication
- Establishment of a sustainable communication cascade and structures to support the transformation
- Advising and supporting the client project lead
Matthias K.
Last position:
Business Owner at AKM
Management of several MFA methods for centralized authentication within a group. Interface between various stakeholders such as Support, Finance, Developers, and Security departments. Assessment of compliance requirements such as KRITIS. Budget controlling and monitoring of KPIs and SLAs. Support with internal and external audits on MFA topics and with connecting new systems. Review of operational documentation. Participation in steering committees and leadership of service review meetings and decision-making committees.
Tools/Frameworks: FIDO, Yubikey, Veridium, BSI Grundschutz, NIST
Christian W.
Last position:
Lead Developer & Performance Specialist at Groox GmbH
Sole responsibility for the design, development and deployment of the bilingual Qwik platform eventvideo.at. Responsible for frontend performance optimization (PageSpeed 97/100/100/100), SEO engineering with Schema.org, integration of Google Search Console and IndexNow, and building the GitHub Actions CI/CD pipeline. Requirements gathering and technical implementation.
- Performance Engineering: Google PageSpeed Score 97/100/100/100 (Performance / Accessibility / Best Practices / SEO) through frontend optimization (lazy loading, thumbnail-first, lightweight media integration)
- Full-Stack Web Development: Sole responsibility for development with the Qwik.js framework from frontend to deployment for the bilingual (DE/EN) platform eventvideo.at, marketing personalized, fully automated participant videos for sports events
- Qwik.js Resumability Architecture: Server-side rendering with minimal JavaScript hydration overhead; the page remains immediately interactive even with extensive video and event content, without a full-page load.
- API Integration: Google Search Console API and IndexNow API for automated indexing and SEO monitoring
- SEO Engineering: Schema.org Structured Data implementation for rich snippets and improved search engine visibility
- Mobile-First with minimal bundle size: CSS3 layout without UI framework overhead, consistently lean use of resources for excellent PageSpeed on desktop and mobile.
- GitHub Actions CI/CD: Automated build, test and deployment pipeline for continuous integration
Technologies: Qwik.js Framework, TypeScript, JavaScript, Internationalization (i18n DE/EN), GitHub Actions CI/CD, Google Search Console API, IndexNow API, Schema.org, Google PageSpeed Insights, Lazy Loading, CSS3, Responsive Design
Alexander S.
Last position:
Senior ABAP-OO Developer at Die Schweizerische Post AG
"ZLF – Future Billing Solution"
Cross-module S/4HANA
- Technical consulting and development in the area of S/4 Master Data Governance (MDG-BP)
- Various developments in HR-BP integration, order-to-cash, SAP CAR analytics data modeling, interfaces from and to third-party systems. (native HANA, CDS, RAP, Fiori Elements, OData)
Carl-Friedrich L.
Last position:
Rollout Project Manager / Multi-project Management / Project Lead / Program Manager at GlasfaserPlus
Project content / Description of services:
Management and coordination of all new-build areas in the assigned region to ensure completion on time
Responsibility for network planning, budget calculation, and budget approval for optimal resource planning in the construction process
Cross-project management of service providers for the efficient implementation of joint construction or connection of new-build areas
Preparation, tendering, and awarding of contracts within budget limits
Ensuring material supply for smooth joint construction
Management of fiber-optic expansion and provision of data lines; densification
Stakeholder management
Introduction and setup of Kanban board, including maintenance
End-to-end rollout management
Escalation management
Service provider management
Construction monitoring and management of construction schedules
Preparation and tracking of project plans and Gantt charts
Risk management
Claim management and project recalculations
Problem and incident management
Change management
Capex and Opex control and monitoring
Contract management and change order management
Conclusion of lease, purchase, or rental agreements for the development of required properties or lines
Technical collaboration with construction managers and service providers within the construction projects to ensure the timely completion of new-build areas
Definition of requirements, categorization, and prioritization, including monitoring and follow-up in accordance with the project plan
Preparation and delivery of presentations for various management levels
Preparation and creation of decision papers
Forecast
Establishment of project “back to green” post-installation and densification
Environment: MS Office, MS Teams, SAP; SharePoint, Jira, Confluence, Bizagi. GBGS, PowerBI, TKI, Flash Kanban
Peter G.
Last position:
Senior IT Project Manager at REWE Group
Datacenter audit and subsequent transformation program
- Initial situation: Following a critical outage, the datacenter was considered the cause. A traditional audit was to be put out to tender.
- My diagnosis: The technical architecture was not the core problem. The key issues were the incident, diagnosis, and recovery processes, as well as a lack of transparency regarding costs and dependencies.
- Impact: The audit was implemented pragmatically in-house. The results and budget foundations became the basis for a multi-year international transformation program. I was then retained as the preferred candidate for a central transformation stream.
Bettina D.
Last position:
Marketing Manager at NorthC Schweiz AG
- Strategic Marketing
- Responsible for defining and presenting the overall go-to-market strategy to management and stakeholders
- Leading and optimizing comprehensive marketing campaigns, including concept, execution, and performance tracking
- Monitoring and adjusting marketing activities to maximize efficiency and ROI
- Overall responsibility for planning, allocating, and controlling the marketing budget
- Working closely with the global marketing team (NL & DE)
- Extended responsibility for digital marketing, including the strategic development of digital marketing initiatives with SEO principles to improve visibility and findability
- Responsible for the full management and ongoing optimization of the website, including SEO measures to increase organic traffic and improve rankings
- Monitoring and strategic alignment of Google Ads, Bing Ads, and LinkedIn Lead Generation Ads
- Development and implementation of innovative landing page concepts and Pardot flows to support campaigns, designed according to the latest SEO standards to optimize conversion rates
- Creating and presenting a comprehensive social media editorial plan
- Leading brand marketing and lead generation, including the strategic positioning of the NorthC brand in the ICT, Finance and HealthCare, public sector & administration, and HPC/AI segments
- Running campaigns to increase awareness and brand presence
- Developing and implementing an employer branding strategy that strengthened the company profile as an attractive employer, increased employee retention, and contributed to successful recruiting as well as strong employee growth
- Developing and leading lead generation initiatives and campaigns
- Managing strategic sponsorship partnerships to strengthen the brand and generate leads
- Overall management of event marketing projects: strategic planning, coordination, and execution of offline and online events
- Responsible for the online and offline implementation of the NorthC brand at datacenter locations
- Planning and execution of the local content strategy
- Creating content such as white papers, or managing external assignments
- Uploading content into a content management system (CMS)
- Data-driven performance analysis and optimization of measures
- Continuous optimization of content and web presence
Enver B.
Last position:
Interim Manager Data Protection Projects at Telefonica Deutschland GmbH
Management of data protection & IT security-related projects. Adjustments to knowledge management and consulting processes.
Activities:
- Data protection consulting
- Process optimization in in-house consulting
- Interface to specialist departments, IT security, development and management
Jerry B.
Last position:
Owner at DIGIPM Consulting e.U.
From 02/2023 to 05/2024: IT interim manager within an international construction chemicals group headquartered in Germany as Global TSA Manager in a carve-out project responsible for the IT workstream.
End-to-end management of an international IT carve-out and TSA program, including transition of five service providers, governance and operating structures, service continuity, provider performance, SLA/KPI and cost management, SIAM and supplier management, security services, operational readiness, and transition into stable operations.
From 06/2024: IT consulting in project management and IT service management areas, providing PM/PMO coaching and support.
Pedro C.
Last position:
Senior Project Manager (previously Cloud Project Manager) at IBM Client Innovation Center (formerly Nordcloud)
- Led a migration team of several squads for a Public Sector client (on-prem to AWS & Azure), incl. lift-and-shift and database modernisation to PostgreSQL.
- Led AWS/Azure discovery & assessment of 80+ applications and 400+ environments, delivering the wave plan.
Discover over 15,000 top freelancers
ITIL Foundation statistics
Aggregated from the professional profiles of matched freelancers.
Experience
23 years
Position duration
3 years
Positions per freelancer
14
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Professional Services, Banking and Finance
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
82%
Master's degree or higher
52%
Doctorate
7%
Certifications per freelancer
8
Most common languages
German, English, French
Speak two or more languages
97%
Based on our profile pool as of 21 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts holding this certification are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates for ITIL Foundation
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 21 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
ITIL Foundation experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (93%)
- Professional Services (59%)
- Banking and Finance (55%)
- Manufacturing (45%)
- Automotive (38%)
- Telecommunication (37%)
- Government and Administration (36%)
- Retail (30%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the certification
What it proves
ITIL Foundation is the entry-level certification for IT service management. It shows that a professional understands the core ideas behind the ITIL framework and can work in a service environment with a shared process language.
- Service value, service delivery, and customer focus
- Incident, problem, change, and request handling
- Basic roles, practices, and service workflows
- Common terms used across IT operations and support
Typical profile
PeopleCert issues ITIL Foundation, formerly known through the AXELOS ITIL line. Many holders work in service desk, operations, support, process coordination, or project roles that touch IT services.
The certificate is common among analysts, coordinators, consultants, and team leads who need a practical grasp of how IT services are designed, run, and improved. It is also a frequent first step for freelancers moving into service management work.
Core knowledge
The certificate validates a broad but practical understanding of IT service management, not deep technical specialization. A holder should be able to discuss how work moves from demand to delivery and how service quality is controlled.
- Service strategy and service value thinking
- Continuous improvement mindset
- Governance, metrics, and service controls
- Communication across business and technical teams
- Shared responsibility in modern IT operations
Where it matters
ITIL Foundation is useful in organizations with structured support, outsourced operations, or large internal IT teams. It helps when a freelancer must join an existing process, follow escalation paths, and keep handovers clear.
For companies, it signals that the person is less likely to improvise around service tickets, change windows, or incident communication. In practice, that matters in managed services, internal IT, transformation programs, and transition projects.
What companies get
A freelancer with ITIL Foundation can adapt to service desks, operations teams, and process-heavy environments more easily. They usually speak in terms of incidents, problems, changes, service requests, and continual improvement.
That makes them useful when you need someone who can slot into an established ITSM setup without long onboarding. It is especially relevant when remote collaboration requires clear process discipline and clean communication.
Good hiring signal
ITIL Foundation does not guarantee senior service management skill, but it is a clear sign of baseline discipline. It tells you the freelancer knows the logic behind stable service delivery and can work within a common framework.
When you see ITIL Foundation, look for experience with support operations, service tooling, or process improvement. That combination is often stronger than the certificate alone, especially for roles that need both structure and practical judgment.
Frequently asked questions
Everything clients usually want to know about ITIL Foundation, in one place.
ITIL Foundation validates that a professional understands the main ideas of IT service management and the vocabulary used in ITIL. It is about working knowledge of service delivery, not advanced design or leadership. For a company, it usually means the freelancer can follow and support standard service processes with less explanation.
ITIL Foundation is commonly used to refer to the current ITIL 4 Foundation certification. Many people still say ITIL Foundation or ITIL v4 Foundation when they mean the same entry-level credential. In search and hiring, these names usually point to the same baseline service management knowledge.
ITIL Foundation fits people working in service desk, operations, support, process coordination, or consulting roles around IT services. It is also useful for project professionals who need to hand over into live operations. If a freelancer must work with incidents, changes, or service requests, this certification is a good signal.
ITIL Foundation gives the core framework and common terminology. Higher-level ITIL certifications go deeper into specific practices, managing professional paths, or strategic topics. If you need broad service awareness and a shared process mindset, Foundation is the starting point.
Preparation for ITIL Foundation usually means learning the framework structure, key service management concepts, and the purpose of the main practices. Most candidates study the terminology carefully and use examples from real support or operations work. It helps to think in practical service scenarios rather than memorizing abstract definitions.
There are typically no strict prerequisites for ITIL Foundation. It is designed as an entry point, so newcomers to IT service management can start there. That said, people with experience in support, operations, or process work often understand the material faster.
ITIL Foundation sits within the current ITIL certification scheme and should be treated as part of the PeopleCert-issued path. Candidates should always check the latest renewal rules before relying on an older certificate. In practice, employers care most that the certification is current enough to reflect the present ITIL 4 approach.
ITIL Foundation matters most where IT services must be stable, traceable, and easy to support. That includes internal IT departments, managed service environments, enterprise support teams, and transition projects. It is less about one industry and more about any setting with structured service operations.
The average hourly rate for freelancers with ITIL Foundation is 111 €, which corresponds to a daily rate of about 888 € based on an 8-hour working day.
Of the freelancers with ITIL Foundation, 82% hold at least a Bachelor's degree, 52% hold at least a Master's degree, and 7% hold a doctorate.
On average, freelancers with ITIL Foundation have 23 years of professional experience, with a single engagement typically lasting around 3 years.
The most common languages among freelancers with ITIL Foundation are German (99%), English (96%), and French (24%).
The most common industries among freelancers with ITIL Foundation are Information Technology (93%), Professional Services (59%), and Banking and Finance (55%).
The most common business areas among freelancers with ITIL Foundation are Information Technology (98%), Project Management (89%), and Operations (71%).
FRATCH ITIL Foundation main locations
Our freelancers and interim experts are at home all over Germany — available on-site in Berlin, Hamburg, Munich and every major business hub, or fully remote. Choose a city to discover matched specialists, local market insights and up-to-date availability.
Berlin 
Hamburg 
Munich 
Cologne 
Frankfurt 
Stuttgart 
Dusseldorf 
Essen 
Hanover 
Nuremberg 
Vienna 
Zurich Countries:
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Philipp Thomaschewski
FRATCH CEO
