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ITIL Foundation

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ITIL Foundation covers service management basics, incident and problem handling, change control, and how IT services support business goals. Hire vetted freelancers who understand the ITIL language, work with structured processes, and fit quickly into service operations, transitions, and improvement work.

Meet FRATCH ITIL Foundation

Verified expert

Laura H.

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Sr. Data Expert & Project Manager

Vienna
Laura H.

Last position:

Sr. BI Consultant & Project Manager at Multivariata

  • Project Lead, Sr. BI Expert, Data Scientist, Automation Engineer for Marketing Analytics | Customer Insights (retail, e-commerce)
  • Product Manager: Asset Metadata Ingest & Provide
  • Product Owner Business Intelligence – responsible for 2 teams: cloud data engineering, data warehouse (logistics)
  • Product Owner for setting up a reporting platform on Azure & Power BI (finance)
Verified expert

Rui A.

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PMP-certified Technology & Transformation Leader

Zug
Rui A.

Last position:

Business IT Project & Program Manager, Salesforce CRM, Retail market at MET Holding AG

  • Defined and launched a major European digital transformation program, leading a six-bidder RFP, overseeing solution blueprint development and co-developing the business case, roadmap and multimillion budget. Secured board approval within five months.
  • Built and led a multidisciplinary delivery organization of nearly 50 people at peak, spanning internal teams and three external partners. Defined responsibilities, allocated resources, set priorities and oversaw vendor performance, coordinating 200+ stakeholders.
  • Led the two-year delivery of a common Salesforce CRM and digital sales portals across four EU subsidiaries, integrating local systems through MuleSoft Anypoint. Connected to Databricks for reporting, and embedded Databricks-based pricing and credit checks into the sales processes. Applied an Agile, business-first approach to evolving business needs, achieving adoption in France, Italy and Spain and business-validated technical go-live in Germany, within budget.
  • Established a sustainable post-program ownership and support model: appointed a Business Analyst as Product Owner and coached him over two years to take full ownership of the solution and the digitalization strategy. Built the functional delivery team, brought one of its Functional Analysts in-house as the business-side Application Manager to oversee functional management and future enhancements, and recruited two Salesforce Admins into Group IT for country-level user support and day-to-day technical operations.
  • Enabled further group-wide expansion through a reusable, scalable platform, securing board approval for a rollout to Czechia & Poland. Initiated both rollouts before completing the assignment.
Verified expert

Tobias S.

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Project Manager

Schechen
Tobias S.

Last position:

IT Project Manager at Public Sector

Data Center Migration

Public Sector, Berlin

Technical project manager for data center migration

  • Led the six-member project group
  • Project planning, schedule coordination, and resource management
  • Coordination with departments and analysts
  • Planned and managed migrations
  • Reviewed and adapted migration processes
  • Managed and developed change management processes
  • Directed activities for internal and external clients toward defined goals
  • Considered and implemented all quality assurance requirements
  • Ensured project and results documentation
  • Integrated the project into the company context
  • Prepared status reports and coordinated with project portfolio management

Citrix, VMware, network technology and security (including firewalls, DMZ, IDS, IPS)

Verified expert

Peter G.

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Making complex transformations operational again. Clarity. Trust. Momentum. Delivery. IT Process Transformation |

Vienna
Peter G.

Last position:

Senior IT Project Manager at REWE Group

Datacenter audit and subsequent transformation program

  • Initial situation: Following a critical outage, the datacenter was considered the cause. A traditional audit was to be put out to tender.
  • My diagnosis: The technical architecture was not the core problem. The key issues were the incident, diagnosis, and recovery processes, as well as a lack of transparency regarding costs and dependencies.
  • Impact: The audit was implemented pragmatically in-house. The results and budget foundations became the basis for a multi-year international transformation program. I was then retained as the preferred candidate for a central transformation stream.
Verified expert

Steven I.

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Manager | SAP S/4HANA Finance & RE-FX

Zürich
Steven I.

Last position:

Lead Consultant Finance, Controlling & Real Estate Management

Greenfield – S/4HANA (since January 2026 Post Merger)

Functional responsibility at the interface between Finance, Controlling and Real Estate Management in an S/4HANA transformation in the context of an announced merger

Key areas:

  • Introduction of Lease Accounting according to IFRS 16 as the initial focus
  • Design of integrated processes in leasing, real estate and Finance integration
  • Cost Allocation and cost accounting in Controlling
  • Expansion of the role to serve as the functional link between Finance, Controlling and RE-FX in the merger context
Verified expert

Ingo W.

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Independent Management Consultant and Interim Manager for Retail & Consumer Goods

Herzogenaurach
Ingo W.

Last position:

Independent Management Consultant and Interim Manager for Retail & Consumer Goods at Ingo Winterhoff

  • Currently working as an Interim Manager in a dual role: as Head of IT/VP IT (approx. 75 internal employees and 20 external staff) and ERP Program Manager (approx. 90 employees and an annual program budget of 10 Mio. EUR) at a leading DIY and building materials retailer in DACH (B2B and B2C).
Verified expert

Fadil K.

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Self-employed IT Service Provider

Schöngrabern
Fadil K.

Last position:

Self-employed IT Service Provider at HG46-IT e.U.

  • Setup of server and application infrastructures
  • 3rd-level support for issues
  • Consulting for application software and hardware
  • Website design
  • Network setup and conclusion of maintenance contracts
Verified expert

Pedro C.

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Program/Project Manager

Pedro C.

Last position:

Senior Project Manager (previously Cloud Project Manager) at IBM Client Innovation Center (formerly Nordcloud)

  • Led a migration team of several squads for a Public Sector client (on-prem to AWS & Azure), incl. lift-and-shift and database modernisation to PostgreSQL.
  • Led AWS/Azure discovery & assessment of 80+ applications and 400+ environments, delivering the wave plan.
Verified expert

Christian U.

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GRC Expert, Audit and Advisory

Brühl
Christian U.

Last position:

Founder and Managing Director at CU Advisory GmbH

  • Audit, advisory and interim management in the areas of corporate governance, compliance, risk management (GRC), Internal Control Systems and Internal Audit.
  • Design, implementation and optimization of control and compliance structures in international corporations and mid-sized companies.
  • Support with transformation projects, organizational development, audit management, process optimization and executive coaching.
Verified expert

Stavros V.

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Senior Director | Project Director | PMO, Transformation And Change Leader

Salzburg
Stavros V.

Last position:

Senior Executive Consultant - AI and Enterprise Transformation at Schneider Electric

Build the business value case for a global Talent Acquisition transformation covering talent attraction, shared specialist capabilities, process standardization, AI-enabled automation and the future HR operating model.

  • Led the value-case workstream and aligned Finance, HR, Digital and workstream leaders on scope, assumptions, investment requirements and decision criteria.
  • Built low, base and high scenarios linking adoption, productivity, workforce capacity, cost and service outcomes; identified double-digit FTE-equivalent capacity and multi-million-euro modeled value potential.
  • Assessed AI and automation across scheduling, sourcing and candidate qualification, separating released capacity, avoided cost, qualitative benefits and standalone investment needs.
  • Produced executive dashboards, a value-driver tree and a traceable calculation guide; reconciled cross-workstream inputs into the storyline used for the investment decision.
Verified expert

Georgi S.

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Management Consultant | Transformation, Governance & Interim Management

Zofingen
Georgi S.

Last position:

Founder & Executive Advisor | Transformation, Governance & Interim Management at STOEV Enterprises

  • Established and lead STOEV Enterprises as an independent management and strategic advisory firm
  • Advisory focus on transformation, governance, organizational development, program management and interim management
  • Structuring complex situations and developing clear decision-making foundations for management and leadership bodies
  • Developing and further enhancing governance, organizational and operating models
  • Executive sparring and management advisory on strategic, organizational and operational issues
  • Managing and supporting complex transformation, change and implementation initiatives
  • Supporting program and portfolio management, prioritization, roadmaps, risks, dependencies and management reporting
  • Taking on interim management and leadership responsibilities to stabilize and further develop organizations and initiatives
  • Combining a strategic management perspective with a pragmatic, execution-focused approach
  • Focus on customer orientation, service excellence and alignment between management, business units, IT, customers and external partners
  • Advisory services in IT transformation, IT governance, service & operations management, infrastructure and platform services, as well as sourcing and supplier governance
  • Experience in complex, technology-driven and regulated organizations, as well as in the Swiss federal environment
Verified expert

Borja C.

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Interim – Transformation & AI Program Leadership | Program Setup and Delivery | AI Adoption | Governance, Change & Delivery

Düsseldorf
Borja C.

Last position:

Independent Transformation and Technology Initiatives at Grey Bear Consulting

Business development and professional exchange

  • Developed a consulting offer for digital transformation, AI adoption, and Operating Models; built industry and partner relationships.
Verified expert

Michael P.

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Delivery Lead | IT Implementation & Strategic Requirements Engineering

Vienna
Michael P.

Last position:

Independent IT Consultant at Vamico GmbH

  • Provided targeted consulting and support on IT delivery and integration topics.
  • Designed, implemented and operated own software products (Rendita, vailuate) independently: requirements, architecture, testing, releases and ongoing development, implemented with AI support.
  • Ongoing learning in AI, mainly through hands-on work with LLMs: API integration, agentic workflows with automated evaluation, Model Context Protocol; supported academically through the MSc study program in AI Transformation.
Verified expert

Antonis V.

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Head of IT & Security Consulting

Horgen
Antonis V.

Last position:

Security and Audit Consultant at Contractor

Consulting on Cyber Security, Governance, Risk Management, audits, Cloud Security, and compliance in regulated environments.

Discover over 15,000 top freelancers

ITIL Foundation statistics

Aggregated from the professional profiles of matched freelancers.

Experience

23 years

ITIL Foundation experts have 23 years of professional experience on average.

Position duration

3.1 years

ITIL Foundation experts stay in a single position for 3.1 years on average.

Positions per freelancer

14

ITIL Foundation experts have completed 14 positions on average over the course of their careers.

Top business areas

Information Technology, Project Management, Operations

ITIL Foundation experts have gathered most of their hands-on project experience in Information Technology, Project Management, and Operations.

Top industries

Information Technology, Professional Services, Banking and Finance

ITIL Foundation experts are most in demand in Information Technology, Professional Services, and Banking and Finance.

Certification focus areas

Information Technology, Project Management, Product Development

ITIL Foundation experts earn their certifications most often in Information Technology, Project Management, and Product Development.

Bachelor's degree or higher

83%

83% of ITIL Foundation experts hold at least a Bachelor's degree.

Master's degree or higher

54%

54% of ITIL Foundation experts hold at least a Master's degree.

Doctorate

7%

7% of ITIL Foundation experts have a doctorate (PhD).

Certifications per freelancer

8

ITIL Foundation experts hold 8 professional certifications on average.

Most common languages

German, English, French

ITIL Foundation experts most often speak German, English, and French.

Speak two or more languages

97%

97% of ITIL Foundation experts speak two or more languages.

Based on our profile pool as of 11 Nov 2026.

Daily rate distribution

0% 25% 50% 75% 100%
1% of ITIL Foundation experts charge less than €400 per day.
28% of ITIL Foundation experts charge between €400 and €800 per day.
58% of ITIL Foundation experts charge between €800 and €1200 per day.
12% of ITIL Foundation experts charge between €1200 and €1600 per day.
2% of ITIL Foundation experts charge €1600 or more per day.
<€400 €400-​800 €800-​1200 €1200-​1600 €1600+

The chart shows how the daily rates of experts holding this certification are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.

Average rates for ITIL Foundation

Rates are based on recent contracts and do not include FRATCH margin.

1000
750
500
250
Rate comparison chart
Daily rate avg. 888 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

1000
750
500
250
Rate comparison chart
Median rate 880 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 11 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

ITIL Foundation experts industry focus

See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.

  • Information Technology (93%)
  • Professional Services (59%)
  • Banking and Finance (56%)
  • Manufacturing (46%)
  • Automotive (38%)
  • Telecommunication (38%)
  • Government and Administration (37%)
  • Insurance (31%)

Please note that freelancers can work across multiple industries, so percentages overlap.

About the certification

What it proves

ITIL Foundation is the entry-level certification for IT service management. It shows that a professional understands the core ideas behind the ITIL framework and can work in a service environment with a shared process language.

  • Service value, service delivery, and customer focus
  • Incident, problem, change, and request handling
  • Basic roles, practices, and service workflows
  • Common terms used across IT operations and support

Typical profile

PeopleCert issues ITIL Foundation, formerly known through the AXELOS ITIL line. Many holders work in service desk, operations, support, process coordination, or project roles that touch IT services.

The certificate is common among analysts, coordinators, consultants, and team leads who need a practical grasp of how IT services are designed, run, and improved. It is also a frequent first step for freelancers moving into service management work.

Core knowledge

The certificate validates a broad but practical understanding of IT service management, not deep technical specialization. A holder should be able to discuss how work moves from demand to delivery and how service quality is controlled.

  • Service strategy and service value thinking
  • Continuous improvement mindset
  • Governance, metrics, and service controls
  • Communication across business and technical teams
  • Shared responsibility in modern IT operations

Where it matters

ITIL Foundation is useful in organizations with structured support, outsourced operations, or large internal IT teams. It helps when a freelancer must join an existing process, follow escalation paths, and keep handovers clear.

For companies, it signals that the person is less likely to improvise around service tickets, change windows, or incident communication. In practice, that matters in managed services, internal IT, transformation programs, and transition projects.

What companies get

A freelancer with ITIL Foundation can adapt to service desks, operations teams, and process-heavy environments more easily. They usually speak in terms of incidents, problems, changes, service requests, and continual improvement.

That makes them useful when you need someone who can slot into an established ITSM setup without long onboarding. It is especially relevant when remote collaboration requires clear process discipline and clean communication.

Good hiring signal

ITIL Foundation does not guarantee senior service management skill, but it is a clear sign of baseline discipline. It tells you the freelancer knows the logic behind stable service delivery and can work within a common framework.

When you see ITIL Foundation, look for experience with support operations, service tooling, or process improvement. That combination is often stronger than the certificate alone, especially for roles that need both structure and practical judgment.

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Frequently asked questions

Everything clients usually want to know about ITIL Foundation, in one place.

ITIL Foundation validates that a professional understands the main ideas of IT service management and the vocabulary used in ITIL. It is about working knowledge of service delivery, not advanced design or leadership. For a company, it usually means the freelancer can follow and support standard service processes with less explanation.

ITIL Foundation is commonly used to refer to the current ITIL 4 Foundation certification. Many people still say ITIL Foundation or ITIL v4 Foundation when they mean the same entry-level credential. In search and hiring, these names usually point to the same baseline service management knowledge.

ITIL Foundation fits people working in service desk, operations, support, process coordination, or consulting roles around IT services. It is also useful for project professionals who need to hand over into live operations. If a freelancer must work with incidents, changes, or service requests, this certification is a good signal.

ITIL Foundation gives the core framework and common terminology. Higher-level ITIL certifications go deeper into specific practices, managing professional paths, or strategic topics. If you need broad service awareness and a shared process mindset, Foundation is the starting point.

Preparation for ITIL Foundation usually means learning the framework structure, key service management concepts, and the purpose of the main practices. Most candidates study the terminology carefully and use examples from real support or operations work. It helps to think in practical service scenarios rather than memorizing abstract definitions.

There are typically no strict prerequisites for ITIL Foundation. It is designed as an entry point, so newcomers to IT service management can start there. That said, people with experience in support, operations, or process work often understand the material faster.

ITIL Foundation sits within the current ITIL certification scheme and should be treated as part of the PeopleCert-issued path. Candidates should always check the latest renewal rules before relying on an older certificate. In practice, employers care most that the certification is current enough to reflect the present ITIL 4 approach.

ITIL Foundation matters most where IT services must be stable, traceable, and easy to support. That includes internal IT departments, managed service environments, enterprise support teams, and transition projects. It is less about one industry and more about any setting with structured service operations.

The average hourly rate for freelancers with ITIL Foundation is 111 €, which corresponds to a daily rate of about 888 € based on an 8-hour working day.

Of the freelancers with ITIL Foundation, 83% hold at least a Bachelor's degree, 54% hold at least a Master's degree, and 7% hold a doctorate.

On average, freelancers with ITIL Foundation have 23 years of professional experience, with a single engagement typically lasting around 3.1 years.

The most common languages among freelancers with ITIL Foundation are German (99%), English (96%), and French (24%).

The most common industries among freelancers with ITIL Foundation are Information Technology (93%), Professional Services (59%), and Banking and Finance (56%).

The most common business areas among freelancers with ITIL Foundation are Information Technology (98%), Project Management (89%), and Operations (68%).

FRATCH ITIL Foundation main locations

Our freelancers and interim experts are at home all over Germany — available on-site in Berlin, Hamburg, Munich and every major business hub, or fully remote. Choose a city to discover matched specialists, local market insights and up-to-date availability.

In Austria our freelancers and interim experts support companies from Vienna to Graz — on-site where your project needs them, or fully remote. Choose a city to discover matched specialists, local market insights and up-to-date availability.

Across Switzerland our specialists are active in Zurich, Geneva, Basel and Bern — working on-site or fully remote. Choose a city to discover matched specialists, local market insights and up-to-date availability.

Zurich Geneva Basel Bern

Countries:

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Philipp Thomaschewski

FRATCH CEO

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