ServiceNow Experts
to streamline enterprise workflows with fast, precise AI matchingHire experts who configure IT service management, automate employee workflows and connect ServiceNow with enterprise systems. FRATCH matches you quickly with vetted, available freelancers whose experience fits your scope, industry and delivery needs.
Meet FRATCH Experts who have recently used ServiceNow
Marco S.
Last position:
IT Interim Manager & Digitalization Consultant at paarprojekt GmbH
- Project management and consulting services with a focus on IT interim management: digitalization of corporate management, including processes and applications
- Assessment of the entire IT infrastructure, including applications, core processes and contracts, including cost optimization
- Evaluation and implementation of solutions to promote digitalization in the company in the areas of property management, CRM, invoice review and approval processes, smart metering, DMS and time tracking
- Digitization of file folders and introduction of SharePoint and Microsoft Teams as central document and communication platforms
- Design and delivery of an AI workshop, including the rollout of AI tools to increase efficiency and transparency in key business processes
- Preparation of training materials and delivery of user training for newly introduced digital processes and solutions
Gerhard K.
Last position:
Senior Project Manager and Site Manager at HENSOLDT Optronics GmbH
- Set-up of the data center in Oberkochen (Defence division)
- Planning of the fiber-optic ring and simulation of Wi-Fi coverage
- Installation plan for WAN and LAN cables for office and production (infrastructure)
- Adaptation of the SAP system (R3) for the Oberkochen site (software)
- IT transformation of the SAP system to SAP HANA
- Planning of network infrastructure and server technologies in the SAP environment
- Pre-sales support and establishment of change management
- Independent coordination of utilities according to time, budget and quality
- Mapping of the project in MS Project and SERVICENow
- Development and design of hardware and software
- Demand management and portfolio management
- Set-up of a risk register and migration plan
- Preparation of payment-supporting documents in coordination with the responsible finance and commercial functions
- Budget: 5 million - 34 FTE
Amit S.
Last position:
IT Project Manager – SAP S/4 HANA Delivery Consultant at CHG Meridian UK Limited
- Managed the integrated SAP S/4HANA delivery plan for 12 BTS workstreams, including milestone, dependency, and governance management.
- Coordinated end-to-end delivery across Business, IT, and Operations, focusing on execution, readiness, and issue resolution.
- Responsible for RAID, test, cutover, and deployment management to ensure a successful go-live.
- Implemented KPI tracking, status reporting, and PMO governance to provide transparent management of performance, risks, and escalations.
Paul K.
Last position:
Program Manager – Multi-Project Operational Stabilization (Operational Excellence) at ITDZ - IT Service Center Berlin
- Overall leadership of several strategic operations projects focusing on Workplace Services, SLA Framework, access management, certificate management, e-learning, backup & recovery, test management, and capacity management, as well as the introduction of system monitoring and feasibility studies for 24x7 operations, in some cases including implementation in ServiceNow
- Creation of various ServiceNow operating concepts covering training, access rights, and emergency management as part of a new cloud hosting initiative for the ServiceNow platform
- Executive board reports and leadership of steering committees as part of company-wide strategic objectives, as well as the establishment of new balanced scorecards for measuring KPIs related to optimization-driven project results
Frank J.
Last position:
Senior Project Manager / IT Manager - Email Gateway Migration & Information Security at Public Authority
- Strategic planning, detailed technical preparation and operational management of an email gateway migration in a security-critical government environment.
- Preparation of the technical specification and development of technical concepts and migration approaches in line with BSI requirements.
- Technical requirements management with business units, information security and operations.
- Coordination of external service providers, integrators and implementation partners; maintenance of project plans, milestones, resources, risks and dependencies.
- Regular reporting to project management, the program environment and internal stakeholders.
Kossi A.
Last position:
Project Manager at Deutsche Bank
Migration of an existing application to a new IT infrastructure.
- Managed all project activities (infrastructure, applications, data, security, architecture)
- Planned complex network architectures with security requirements
- Designed and coordinated firewall configurations
- Planned and managed interfaces between ERP, cloud, and third-party systems
- Coordinated middleware solutions (e.g. SAP Integration Suite, MuleSoft, Boomi)
- Defined data flows, mapping rules, and integration architectures
- Managed data migrations and master data harmonization
- Coordinated with business departments, IT teams, service providers, and external partners
- Team size: International team of 35 employees – Germany | Poland | India | USA
- Languages: English
Tools: Microsoft Office (Word, Excel, PowerPoint, Project), Brainloop, Jira, Confluence, MS SharePoint
Felix B.
Last position:
Digital Consultant and Solution Manager at Vorwerk SE & Co. KG
Introduction of a new digital product to the Chinese market as part of a global growth strategy.
Point of contact and coordinating interface between central product management, local Chinese teams and international stakeholders.
Management of the entire program to coordinate complex digital projects.
Successful market launch of a digital product in China (including successful certification for the Chinese market).
Balancing local requirements with global priorities while taking tax and regulatory requirements into account.
Introduction of a new way of working to improve collaboration and coordination across locations.
Development and implementation of a scaling strategy for the digital business model in China.
Use of Jira, Confluence, Miro, Scrum, agile working, SAFe.
Project language: English.
Peter D.
Last position:
Security Consultant at Public-law institution of the city administration
- Requirements management, process planning, interface function, ISMS setup, and documentation
- Setup and establishment of an ISMS according to ISO 27001 and establishment of emergency management / ITSCM
- Coordination of the circumstances with the public-sector IT service provider
- Consideration of KRITIS relevance within the scope and implementation of a B3S
- Development of requirements for document control and the continuous improvement process
- Preparation of relevant project documents
- Analysis of existing processes and preparation of guidelines
- Requirements gathering for ISMS and ITSCM and coordination with the IT service provider, including definition of interfaces
- Analysis of communication processes and escalation paths
- Review of documents for risk management, ISMS, emergency preparedness, and emergency response
- Redesign of the complete documentation and preparation of new relevant documents
- Development of necessary rules, policies, and concepts
- Interface between customer and service provider to ensure document quality
- Coordination of protection needs with specialist departments, particularly regarding KRITIS relevance, and planning of resulting measures
- Development of preventive measures to minimize the risk of data center outages in scenarios such as pandemics or ransomware attacks
- Definition of the test strategy for IT emergency exercises
- Initiation of necessary awareness training measures for specialist departments
- External Information Security Officer
- Introduction of document control
Jörg K.
Last position:
Exec. Coach / Consultant / Agilist at HASOMED GmbH
Repaired a broken “ScrumBan” process, then established a pure Kanban system; increased output in the Kanban flow by 22% within four weeks
Increased team autonomy and decision-making ability by implementing new decision strategies; resulting in up to 25% better outcomes
Redesigned retrospectives (including one-to-one coaching and workshops), which led to consistent implementation of the resulting action items
Intensive coaching of Product Owners (POs) to develop and support “Empowered Teams”, alongside leadership development to place agile frameworks and methods in a realistic context (“de-illusioning”)
Supported change management processes to promote an agile company culture among management and teams, improving internal communication to increase transparency and effectiveness in agile processes
Wolfgang O.
Last position:
Project Manager at EnBW - Netze Südwest
- New development and further development of the existing MS Dynamics CRM
IT systems: Microsoft Dynamics Customer Service, SharePoint, DevOps, SAP IS-U
- CRM implementation / further development
- Taking over from the previous service provider
- Business process analysis
- Agile project organization
- Business analysis / requirements engineering with AI support
- Use of AI in development
- Analysis of master data processes
- CRM customer data management
- Requirements documentation
- Stakeholder management
- Workshop moderation
Tobias W.
Last position:
CEO & Fouder at Wittbix
Christian F.
Last position:
Architecture Management at Agency
Expert in the company's architecture management area
Support for standardizing the company's IT landscape
Further development of architecture management
Shaping the company's business architecture
Restructuring, administration and maintenance of all IT assets
Support in creating a unified software asset management and CMDB
Creation of unified document management (e-file)
Transition of documents into a central DMS structure
Link between architecture management and the department's internal business process management
Support in developing strategic and tactical development plans
Organizing communication with key stakeholders
Support in the conception, organization and coordination of the architecture office to be built up
Accompanying and advising the entire architecture management process
Advising the company's business units on architectural topics and their framework conditions
MS Office, Windows 10, VBA
ITIL, TOGAF, PowerBi, Kanban, Scrum
Internal agency tools
Open Touch Conversation, Webex, wire, bdbos
MS Sharepoint, JIRA, Confluence
ARIS, Archimate, BPMN
Stefan V.
Last position:
Managing Director and Technical Lead at Building a Trading Company
- Developed business strategy, positioning, and market approach for a new B2B and B2C trading company.
- Designed and implemented the corporate website and online shop end to end, and coordinated suppliers and digital sales capabilities.
Michael S.
Last position:
Establishment of Compliance/TPRM at Haftpflichtkasse
Establishment of Compliance Department & DORA Operationalization
- Establishment of a complete compliance organization in accordance with DORA
- Development and operationalization of the SfO
- Use of AI agents for automation:
- Evaluation of due diligence questionnaires including risk classification
- AI-supported contract analysis (DORA/MaRisk compliance)
- Monitoring of external data sources (cyber incidents, newsfeeds)
- Establishment of a decentralized risk and action register
- Preparation of GAP analyses and derivation of measures
- Establishment and maintenance of the Outsourcing Information Register
- Use of proprietary TPRM frameworks, checklists and process models
Establishment of Compliance Department & DORA Operationalization
- Establishment of a complete compliance organization in accordance with DORA
- Development and operationalization of the SfO
- Use of AI agents for automation:
- Evaluation of due diligence questionnaires including risk classification
- AI-supported contract analysis (DORA/MaRisk compliance)
- Monitoring of external data sources (cyber incidents, newsfeeds)
- Establishment of a decentralized risk and action register
- Preparation of GAP analyses and derivation of measures
- Establishment and maintenance of the Outsourcing Information Register
- Use of proprietary TPRM frameworks, checklists and process models
- Project controlling - presentation and structured measurement of project goals achieved as part of management reporting.
- Overall responsibility for establishing a Compliance, Governance and Risk organization
- Establishment of an integrated GRC model and executive reporting for the Management Board.
Florian R.
Last position:
Global Programme Lead, Ecosystem Separation at Merck Group
Electronics – Surface Solutions | Carve-out of IT, data and system landscape*
Separation of a full business division's IT, data and system landscape following divestment; centrally governed investment envelope in the three-digit m€ range
Laboratory notebook and laboratory analytics platform stream: Palantir Foundry, Snowflake, Signals Notebook, Power BI and connected laboratory instrumentation; site transition completed without interruption to laboratory operations
Decision authority and escalation point for business, IT infrastructure, IT security and vendors; separation executed across globally distributed users and systems, handed over on schedule
Discover over 15,000 top freelancers
Statistics of experts using ServiceNow
Aggregated from the professional profiles of matched freelancers.
Experience
21 years
Position duration
2.1 years
Positions per freelancer
14
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Professional Services
Certification focus areas
Information Technology, Project Management, Quality Assurance
Bachelor's degree or higher
83%
Master's degree or higher
48%
Doctorate
5%
Certifications per freelancer
5
Most common languages
German, English, French
Speak two or more languages
98%
Based on our profile pool as of 26 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts using ServiceNow
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 26 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
ServiceNow experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (90%)
- Banking and Finance (60%)
- Professional Services (57%)
- Manufacturing (49%)
- Automotive (41%)
- Government and Administration (38%)
- Telecommunication (37%)
- Transportation (34%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
What ServiceNow does
ServiceNow is a cloud-based enterprise platform for managing digital workflows. Companies use it to run IT service management, customer service, human resources, security operations and other structured business processes in one environment. Its tables, workflows, portals and reporting tools connect requests, approvals, tasks and data across departments.
Core products
ServiceNow includes ITSM for incidents, problems, changes and service requests, plus ITOM for visibility into infrastructure and application operations. Other areas include Customer Service Management, HR Service Delivery, Strategic Portfolio Management, Governance, Risk and Compliance, and Security Operations. The Now Platform provides the shared foundation for these applications.
Ecosystem and tooling
Professionals work with Flow Designer, IntegrationHub, ServiceNow Studio, UI Builder and the ServiceNow Service Portal. They configure business rules, client scripts, script includes, ACLs, catalog items and notifications, using JavaScript where platform scripting is required. Integrations commonly use REST, SOAP, webhooks, identity services and enterprise monitoring tools.
Where companies use it
ServiceNow is suited to organizations that need consistent processes, audit trails and self-service across complex operations.
- IT request, incident and change management
- Employee onboarding and HR case workflows
- Customer support and field service coordination
- Security incident and vulnerability response
- Asset, configuration and service mapping
When specialists help
Companies bring in freelance ServiceNow specialists during implementations, migrations, major upgrades and workflow redesigns. They also help when a platform has become difficult to govern, integrations fail, adoption is low or internal teams need additional capacity. Useful deliverables include a service catalog, CMDB improvements, automated approvals, role models, dashboards, integration flows and tested release plans.
What strong professionals bring
Strong ServiceNow professionals combine platform configuration with process design and stakeholder communication. They understand ITIL practices without forcing every process into a template, and they can distinguish a clean configuration from unnecessary customization. Look for experience with scoped applications, update sets or source control, testing, access controls, data quality, release governance and clear documentation. The best fit can explain trade-offs to both operational teams and technical stakeholders.
Frequently asked questions
Questions about ServiceNow? Start with the answers below.
ServiceNow is used to manage enterprise workflows such as IT incidents, service requests, changes, employee cases, customer support and security operations. Companies use it to standardize processes, automate handoffs and give users a central portal for services and status updates.
ServiceNow offers a broad workflow platform covering IT, employee, customer, security and operational processes. Jira Service Management is often considered for teams centered on Atlassian tools and agile delivery, while Salesforce is primarily associated with customer and CRM workflows. The right choice depends on process breadth, existing systems, governance needs and the desired level of configuration.
A strong ServiceNow specialist may also understand ITIL practices, JavaScript, REST and SOAP integrations, identity and access management, CMDB design, service mapping and data migration. Experience with testing, release governance and change management is equally important for a stable rollout.
The right level of ServiceNow experience depends on the work. A focused catalog change may need a configuration specialist, while a platform redesign or multi-system implementation requires someone who can shape architecture, data, security, integrations and adoption. Ask for evidence of comparable workflows and deliverables rather than relying on a generic seniority label.
Much of ServiceNow configuration, scripting, testing and documentation can be completed remotely. Workshops, process discovery and stakeholder training may benefit from scheduled on-site sessions, especially when several departments must agree on operating models. Clear access controls, decision owners and communication routines make distributed delivery practical.
Before engaging a ServiceNow freelancer, define the business outcomes, affected applications, current pain points and delivery constraints. Access requirements, integration documentation, instance details, data ownership and decision-making responsibilities help the specialist assess the work accurately and start without avoidable delays.
Ask a ServiceNow specialist to explain how they would control customization, protect data, test changes and manage releases. Review examples involving workflow design, integrations, security roles and documentation, and listen for clear trade-offs rather than promises to configure everything quickly.
ServiceNow supports substantial configuration through forms, flows, policies, catalog tools and application settings. Coding may be needed for advanced business logic, integrations, reusable components and complex user experiences, but disciplined professionals use scripts selectively and keep solutions maintainable through testing and documentation.
The average hourly rate of freelancers who have used ServiceNow in their recent projects is 106 €, which corresponds to a daily rate of about 845 € based on an 8-hour working day.
Of the freelancers who have used ServiceNow in their recent projects, 83% hold at least a Bachelor's degree, 48% hold at least a Master's degree, and 5% hold a doctorate.
On average, freelancers who have used ServiceNow in their recent projects have 21 years of professional experience, with a single engagement typically lasting around 2.1 years.
The most common languages among freelancers who have used ServiceNow in their recent projects are German (99%), English (97%), and French (23%).
The most common industries among freelancers who have used ServiceNow in their recent projects are Information Technology (90%), Banking and Finance (60%), and Professional Services (57%).
The most common business areas among freelancers who have used ServiceNow in their recent projects are Information Technology (98%), Project Management (85%), and Operations (73%).
Main locations of FRATCH Experts, who have recently used ServiceNow
Our freelancers and interim experts are at home all over Germany — available on-site in Berlin, Hamburg, Munich and every major business hub, or fully remote. Choose a city to discover matched specialists, local market insights and up-to-date availability.
Berlin 
Hamburg 
Munich 
Cologne 
Frankfurt 
Stuttgart 
Dusseldorf 
Essen 
Nuremberg 
Vienna 
Zurich 
Basel Countries:
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Philipp Thomaschewski
FRATCH CEO
