Change Manager

Build the business value case for a global Talent Acquisition transformation covering talent attraction, shared specialist capabilities, process standardization, AI-enabled automation and the future HR operating model.

• Led the value-case workstream and aligned Finance, HR, Digital and workstream leaders on scope, assumptions, investment requirements and decision criteria.
• Built low, base and high scenarios linking adoption, productivity, workforce capacity, cost and service outcomes; identified double-digit FTE-equivalent capacity and multi-million-euro modeled value potential.
• Assessed AI and automation across scheduling, sourcing and candidate qualification, separating released capacity, avoided cost, qualitative benefits and standalone investment needs.
• Produced executive dashboards, a value-driver tree and a traceable calculation guide; reconciled cross-workstream inputs into the storyline used for the investment decision.

The insurance application service provider in Switzerland intended to develop a multi-channel output system to support their customers on their digital enhancement journey.

• Established an Agile Release Train based on SAFe 6.0
• Trained all ART leadership
• Coached the development of the solution intent
• Established 5 teams in the ART. Developed the Epic and Feature Backlog for the team.
• Planned and coached 2 PI planning sessions

The insurance application service provider in Switzerland intended to transform their claims management BPO and IT team into an agile delivery organization.

• Established an Agile Release Train based on SAFe 6.0
• Trained all ART leadership
• Coached the development of the solution intent
• Established 2 teams in an ART.
• Developed the Epic and Feature Backlog for the team.
• Planned and coached 2 PI planning sessions

Organizational Change Management for the strategic setup of a hybrid GBS rollout as part of a global, AI-driven Finance Transformation. End-to-end management of the OCM architecture in a highly complex on-, near-, and offshore partner setup [IN, PL, RO]. Successful completion of Phase 1 (Initial Strategy) and strategic pausing by the Executive Board after the early disclosure of critical vendor-side OPEX risks

• Systemic Baseline Assessment & Stakeholder Diagnostics: Evaluation of the global organization and analysis of the process landscape across 21 countries [AT, DE, CH, FR, UK, SI, RO, UA, RU, US, CD, CN, AR, MX, ZA, IN, JP] to precisely determine change requirements

• Architecting the OCM Strategy & Master Roadmap: Independent development of a comprehensive, AI-centered Change Roadmap for end-to-end management of all change initiatives across every project phase

• Data Quality & AI Agent Risk Mitigation: Auditing of Process Data Repositories (Celonis analysis); prevention of the ingestion of 58% synthetic training data to safeguard AI model reliability amid geopolitical supply chain tensions

• GBS Vendor BAFO Triage & Contractual Commitment: Critical review of Tier-1 vendor pitches and contractual commitment to a reduced Non-STP rate (from 7% to 4%) to avoid extreme manual rework with a planned FTE reduction (-63%)

• Executive Enablement & Board Alignment: Design of the GBS Transformation Executive Board Deck to strategically enable C-level executives and transparently present completely overlooked AI tokenization costs

• Targeted Change Communications & Engagement: Design and development of audience-specific communication measures to align the highly diverse, globally distributed stakeholder network

• Adoption Velocity & Resistance Measurement: Engineering of quantitative measurement tools (Pulse Check Survey) using Behavioral Dyads to identify resistance based on data and ensure sustainable success measurement

Results:

• Avoidance of disruptive misallocations: Stopping the ingestion of 58% synthetic AI-agent training data after discovering only 42% compatibility with existing processes, preventing critical GBS cascade errors
• Significant OPEX & effort reduction: Reduction of the Non-STP rate in Tier-1 vendor BAFOs from 7% to 4% alongside an impending 63% Finance-FTE reduction; avoidance of thousands of time-consuming manual correction processes
• 100% Delivery of the OCM architecture & ROI protection: Delivery of all OCM artifacts (Change Roadmap, Comms Plan, Executive Board Deck, Pulse Check Survey) and protection of ROI by identifying incalculable LLM runtime token costs

• Support for a carve-in project involving 5 sites worldwide (3 in Germany, 3 in the US) as part of a global M&A project
• SAP S/4HANA
• Introduction of structures and best practices, as well as a consistent project management methodology for a global carve-in program
• Optimization of tracking, monitoring, and communication
• Development of a change and communication concept to engage the carve-in sites
• Implementation management, stakeholder management
• Coaching and support for the project team regarding project management and communication
• Establishment of a sustainable communication cascade and structures to support the transformation
• Advising and supporting the client project lead

• E-Tech, manufacturer of customised solutions in the automation control sector, +60 employees
• Reporting line: Directly to the Managing Director/owner
• Development of vision, values and mission statement
• Establishment of communication structures
• Establishment of HRM – search, selection and hiring of the HR Manager
• Development of the sales strategy
• Development of the product strategy
• Analysis and improvement of production processes
• Holistic organisational development — HRBP ad interim
• Teambuilding for the management team
• Vision, values and mission statement development - cultural change
• Identification of requirements, creation of job requirements, employer branding
• Selection, conducting interviews and hiring of the new HR Manager

Independent HR & Learning Consultant | Founder, Elevate Growth

• Partner with consulting firms and corporate clients on Learning & Development strategy, leadership development, executive and management coaching, organisational development, and culture and change initiatives.
• Design and deliver tailored learning programmes, leadership workshops and team development interventions, combining strategic consulting, facilitation and coaching.
• Support organisations in exploring the opportunities and challenges of AI-enabled people development, integrating emerging research with practical organisational needs.
• Leverage 15 years of corporate HR and L&D experience in multinational environments, including Barilla and CNH Industrial, to translate business challenges into practical, impactful development solutions.

• Developing global ACM Copilot services and shaping their evolution on a global scale
• Evangelizing the benefits and capabilities of Copilot to internal and external audiences
• Onboarding, mentoring, and training new ACM colleagues in services and methodologies
• Acting as point of contact for internal Copilot proof of concept adoption and change management
• Leading Copilot adoption strategy, communicating benefits, usage and ethical considerations
• Organizing events and workshops and fostering an interactive community to share updates, findings and best practices

Building the practice that treats adaptive capability as a strategic asset, not a consulting engagement. Working with C-suite leaders at European and global organizations to build the internal capability to evolve continuously – faster, with less dependency on outside help.

• Delivering the Adaptive Capability Diagnostic: a structured engagement that scores organizations across 6 dimensions and produces a clear roadmap for building transformation capability.
• Advising executives on transformation portfolio management: which initiatives to run simultaneously, how to sequence them, and how to build the governance to sustain all of it.
• Speaking at industry events including executive roundtables, conferences, webinars, and podcasts on building organizational adaptability at scale.

• Definition of a product concept and end to end solution delivery (turnkey) for a Digital Efficiency Hub for Railway Maintenance based on 5G campus networks. Integration of various hardware and software systems in a comprehensive delivery with success metrics. Laise the concept and process across the enterprise. Compliant process definition and financial management with commercial model.

Technologies: 5G, RAN, SAP, Cloud, Enterprise Architect, Autonomous Robots, ITIL, CoBIT, TBM, BSI, ISO 27001

• Further development and harmonization of cross-site HR structures and processes to increase efficiency and governance in close, ongoing collaboration with the (Group) Works Council.
• Management of the HR transformation during the change of ownership and realignment of the holding structures, generating annual savings of around €1.5 million
• Strategic development and restructuring of the Finance function with the CFO, establishment of a performance culture and optimization of structures and processes with a positive P&L impact.
• Realignment of Talent Acquisition, reducing time-to-hire from 7 months to 8 weeks, optimizing the cost and supplier structure, and introducing data-based management

• Developed and executed a comprehensive strategy for market expansion in Germany, driving revenue growth and profit. Increased Gross Profit (GP) by +330% and productivity by +22% over 2 years.
• Led a cross-functional team of 13 managers with 90+ employees while managing a portfolio of 250+ customers with €85 M in revenue.
• Cultivated a performance-driven and disciplined profit culture, emphasizing operational success, optimizing efficiency, and enhancing customer satisfaction.
• Monitored and managed budgets effectively to enhance financial performance and ensure optimal resource allocation, holding full P&L responsibility.
• Spearheaded operations and led sales, account management, carrier management, and quality management teams, fostering cross-departmental collaboration, competitiveness, and accountability.
• Provided strategic leadership and direction to a high-performance team, overseeing all aspects of team management, including recruitment, coaching, performance evaluation and offboarding.
• Directly contributed to the strategic development and implementation of group activities as a core member of the corporate strategy team, actively shaping and executing initiatives to drive overall business growth and alignment across the organization.

• Reporting to the Head of the IT business unit
• Establishment and management of the digitalization unit – leading a team currently consisting of three employees
• Development of an organization-wide digitalization portfolio and digitalization strategy through 2030, including a mission statement, target vision, fields of action and specific work packages
• Analysis and structuring of the existing digitalization portfolio – creating transparency regarding initiatives, benefits, risks and dependencies
• Design of a consistent approach for recording, evaluating and prioritizing digitalization needs from the specialist departments
• Analysis and redesign of business and administrative processes – in cooperation with specialist departments, IT and central functions
• Development of structures for the digital office 2030, document and knowledge management – digital collaboration and sustainable integration of knowledge
• Supporting projects in the areas of HR, finance, M365, Power Platform, automation and AI
• Establishment of methods and formats for process management, change, participation and employee enablement