Transformation Managers

• Consulting and interim management at the intersection of IT operations and regulation
• Impact analysis and implementation planning for NISG 2026 and EU AI Act, including risk management and reporting and evidence processes
• Training for governing bodies and employees on regulatory obligations
• Teaching assignments in Data & Information Management and Human-Machine Interaction at Hochschule Burgenland, since 2023
• Supervision of master’s theses and participation in the examination board
• Expert presentations in business and educational institutions
• Design and development of data and AI products, platforms and pipelines
• Privacy-first architectures and Zero-Knowledge Encryption, cloud-native on EU infrastructure
• Connection to bank account systems via SEPA direct debit mandates and message formats according to ISO 20022 (pain.008, camt.053)
• MLOps and AIOps in ongoing operations
• Own applications under own brand: shared code base, separate delivery for each target device
• AI-assisted software development (vibe-coding), complete agentic pipelines, code generation, implementation, automated testing, CI/CD and release cycles
• Publications on EU AI Act, NIS2, DORA, CRA and CER as an integrated governance system
• Publications on data sovereignty, cloud economics and industrial image processing
• AI Governance / Compliance: Data Quality, Responsible AI, EU AI Act Readiness, Risk Classification, AI Ethics

Swiss University of Applied Sciences institute (HEdA/AAQ accredited); ranked #5 globally for Executive MBA (CEO Magazine 2025)

• Led the research function and chaired the Research Advisory Board.
• Editor of the Journal of Applied Business Research.
• Member of the Thesis and Dissertation Committee.
• Contributed to the AAQ and ACBSP accreditation processes.

• Project management and consulting services with a focus on IT interim management: digitalization of corporate management, including processes and applications
• Assessment of the entire IT infrastructure, including applications, core processes and contracts, including cost optimization
• Evaluation and implementation of solutions to promote digitalization in the company in the areas of property management, CRM, invoice review and approval processes, smart metering, DMS and time tracking
• Digitization of file folders and introduction of SharePoint and Microsoft Teams as central document and communication platforms
• Design and delivery of an AI workshop, including the rollout of AI tools to increase efficiency and transparency in key business processes
• Preparation of training materials and delivery of user training for newly introduced digital processes and solutions

I build. I advise. I think in systems. After years leading digital transformation at scale — Accenture, BP, Lidl — I made a deliberate choice: trade platform dependency for structural independence. My focus is at the intersection of AI systems, product strategy, and venture thinking. I work with operators and founders who want to move fast without losing control — of their data, their stack, their direction.

• Leading procurement transformation activities as part of a strategic carve-out program at a global life sciences company
• Responsibility for business separation, IT and operational technology contract management, supplier migration, and Day-1 readiness
• Close collaboration with Legal, IT, HR, PMO, Finance, and business functions to manage contractual risks, ensure business continuity, and successfully deliver the transformation.

Transformation mandate: IT operating model and governance

• Managed the operationalization of a new IT operating model for a service- and customer-oriented organization in the managed services and Microsoft 365 environment.
• Translated the organizational target vision into concrete roles, responsibilities, organizational elements, decision-making paths and collaboration principles.
• Designed and operationalized a layered model with autonomous delivery teams, supporting units and clearly defined governance functions.
• Designed governance for Service Delivery Management, People Leads, Global Service Owner (GSO), operational teams, clusters and management committees.
• Structured the transformation rollout into ramp-up, implementation, stabilization and operations, and developed kick-off, communication and feedback formats.
• Further developed PMO and office structures as well as portfolio and workforce management to create transparency on resources, risks, dependencies and decision-making needs.
• Facilitated cross-functional workshops and decision-making meetings and translated different stakeholder interests into implementable principles, rules and actions.

Interim mandate: IT service and operations management

• Took over operational responsibility for Citrix and AD/Access, including incident, escalation, transition and quality management in day-to-day operations.
• Clarified operational interfaces and clearly defined responsibilities between internal units, Service Delivery Management and external service providers.
• Conducted structured GAP analyses of existing service descriptions, prepared make-or-buy decisions and clarified roles with KPI integration.
• Managed conflicting objectives, dependencies and escalations in complex customer, operations and transformation situations.

Selected results

• The transformation target vision was translated into practically applicable roles, governance rules, organizational elements and rollout formats.
• Decision-making paths, responsibilities and interfaces between operational delivery, supporting functions and management were described transparently and bindingly.
• The foundations for self-managed teams, standardized service descriptions and reliable portfolio, resource and management transparency were established.

Methods: Operating model design, governance design, RACI, GAP analysis, stakeholder analysis, workshop facilitation, change communication, risk and escalation management, KPI and service management

Project management and process harmonization between the French parent company (Equans Group, Axima Marine) and the German production company (Noske Kaeser) for maritime cooling and air conditioning systems.

• Led the business and operational responsibilities for Netcracker in the EMEA region for clients such as Virgin Media O2, Telenet, Deutsche Telekom, Swisscom, Bechtle, and DHL.
• Held responsibility for P&L, ensuring profitability and financial stability.
• Successfully introduced and implemented as-a-Service solutions for top telecom clients.
• Drove sustainable revenue growth in the region through successful project delivery, client engagement, and strategic selling.
• Improved and optimized team structures to enhance cultural fit and strengthen client relationships.

• Introduction of a new digital product to the Chinese market as part of a global growth strategy.

• Point of contact and coordinating interface between central product management, local Chinese teams and international stakeholders.

• Management of the entire program to coordinate complex digital projects.

• Successful market launch of a digital product in China (including successful certification for the Chinese market).

• Balancing local requirements with global priorities while taking tax and regulatory requirements into account.

• Introduction of a new way of working to improve collaboration and coordination across locations.

• Development and implementation of a scaling strategy for the digital business model in China.

• Use of Jira, Confluence, Miro, Scrum, agile working, SAFe.

• Project language: English.

• Built board/management business-case scenarios; assessed services, vendors, contracts and financials; defined target operating model, service catalogue, organization, processes and tooling.
• Implemented near-shore CoE in Romania and supported rollout to an international insurance group

• Mandate with Swiss Post Cargo Transformation Program (among others SAP & IT landscape integration)
• Leading the change management workstream within a multi-country transformation program across 30 entities in Europe
• Supporting leadership in harmonizing processes, culture and governance under a new Target Operating Model
• Facilitating alignment between IT, business and operations to ensure adoption and engagement

• Functional requirements management for DIVID, the Umweltbundesamt platform for administering the single-use plastics fund. Focus: entitled parties, sub-entitled parties, and benefit reports.
• Consolidation and analysis of specifications, Jira, Confluence, functional concepts, and UX designs. Independent structuring and delimitation of requirements, as well as identification of contradictions, gaps, and dependencies.
• Creation and quality assurance of implementable user stories with clear, testable acceptance criteria. Preparation of decision alternatives and coordination with business, development, UX, and QA through team refinement.
• Conducting manual and technically assisted accessibility tests. Coordinating findings with QA and the Product Owner for further planning and implementation.
• Result: more consistent requirements, clearly defined processes and stories, and transparent open decisions. Separation of assumptions from confirmed requirements; better basis for implementation, refinements, and QA test cases.

Tools used: Jira, Confluence

• Program delivery: set-up of strategic initiatives from ideation to execution, designing cross-divisional operating models that streamlined delivery across 6 business units.+
• Large scale initiatives: IT project manager of eMobility mobile app development for entire group, cross-country and multi-year initiative, with budget oversight of >2Mn and 20 FTEs.
• Product lifecycle management: delivered the end-to-end SDLC of a key B2B digital mobility application, successfully launching to 10 000+ users while managing vendor partnerships and system architecture.
• Vendor oversight: successfully negotiated and managed multi-vendor contracts, with negotiated contract value of 30% with no impact on scope.
• Architecture definition: definition of system architectures to ensure scalable, cost-effective solutions for the pricing, logistics and mobility domains, integration of 3 back-end systems.
• Digital transformation & coaching: supported group-wide agile maturity as a coach, upskilling pool of over 40 professionals in Product Management to increase delivery predictability and ensure value-driven approach.

Executive advisory for healthcare organizations focused on enterprise transformation, healthcare modernization, digital health strategy, AI strategy, enterprise ICT transformation and strategic EHR modernization.

• Advise healthcare organizations in Switzerland, Germany and Belgium on EHR strategy, enterprise transformation, digital health, AI and target operating models.
• Lead EHR platform selection and evaluation as well as RFI/RFP processes; define governance, vendor-assessment and decision methodologies.
• Develop EHR feasibility studies, transformation roadmaps, executive business cases, cost-benefit analyses and value-realization assessments.
• Assess Epic and alternative EHR platforms for strategic fit, operational excellence, AI enablement, interoperability, governance and long-term value.
• Design AI strategy scenarios and governance models and facilitate executive workshops on AI, data governance, operational excellence and future healthcare operating models.