Knowledge Management System Expert

• Security Clearance 2 (SÜ2) verified
• Reported to the GMN Serie1 TP subprogram management
• Ensured the handover of around 300 deployable data center containers to the Bw customer in accordance with contractually defined military requirements
• Ensured transport and acceptance by Bw
• Ensured staff training
• Prepared decision papers (e.g., project plans, governance models, communication plans, controlling models, roles and responsibilities matrices)
• Analyzed existing processes, identified areas for improvement, and designed solutions to increase their efficiency and effectiveness
• Responsible for project governance through reporting and resource planning in the subprogram using Jira, PM Pulse, KeyPIA (MicroStrategy)
• Developed the project methodology using agile methods
• Handled customer requirements (Requirements Engineering)
• Prepared for and supported contract negotiations for “System Maintenance 2027+” (7-year term, 500+ Mio budget)

Transformation mandate: IT operating model and governance

• Managed the operationalization of a new IT operating model for a service- and customer-oriented organization in the managed services and Microsoft 365 environment.
• Translated the organizational target vision into concrete roles, responsibilities, organizational elements, decision-making paths and collaboration principles.
• Designed and operationalized a layered model with autonomous delivery teams, supporting units and clearly defined governance functions.
• Designed governance for Service Delivery Management, People Leads, Global Service Owner (GSO), operational teams, clusters and management committees.
• Structured the transformation rollout into ramp-up, implementation, stabilization and operations, and developed kick-off, communication and feedback formats.
• Further developed PMO and office structures as well as portfolio and workforce management to create transparency on resources, risks, dependencies and decision-making needs.
• Facilitated cross-functional workshops and decision-making meetings and translated different stakeholder interests into implementable principles, rules and actions.

Interim mandate: IT service and operations management

• Took over operational responsibility for Citrix and AD/Access, including incident, escalation, transition and quality management in day-to-day operations.
• Clarified operational interfaces and clearly defined responsibilities between internal units, Service Delivery Management and external service providers.
• Conducted structured GAP analyses of existing service descriptions, prepared make-or-buy decisions and clarified roles with KPI integration.
• Managed conflicting objectives, dependencies and escalations in complex customer, operations and transformation situations.

Selected results

• The transformation target vision was translated into practically applicable roles, governance rules, organizational elements and rollout formats.
• Decision-making paths, responsibilities and interfaces between operational delivery, supporting functions and management were described transparently and bindingly.
• The foundations for self-managed teams, standardized service descriptions and reliable portfolio, resource and management transparency were established.

Methods: Operating model design, governance design, RACI, GAP analysis, stakeholder analysis, workshop facilitation, change communication, risk and escalation management, KPI and service management

Led the end-to-end integration and migration architecture for decommissioning SAP IS-U market communication and transitioning to Salesforce Marketing Cloud (SFMC) with E.ON IT Services — covering regulated EDIFACT market messaging, a three-phase data migration (transfer of market message inventory after cutover), redesign of market communication processes, and full GDPR and German energy-market compliance.

• Designed the three-tier target architecture (SAP IS-U → NScale B2B gateway → SFMC) processing 50,000–100,000 EDIFACT messages daily within sub-5-minute SLAs.
• Architected the three-phase data migration: 36 months of historical data, zero-loss cutover of in-flight market messages, and near-real-time CDC synchronization.
• Delivered secure, BDEW/GDPR-compliant integration (AS2/OFTP2, RFC/IDoc, REST APIs, OAuth 2.0, Azure AD, AWS S3) achieving >99.5% uptime, <0.1% migration discrepancy, and RTO <4 hours.
• Applied BPMN to model and optimize the market communication processes.

Technologies: SAP IS-U, NScale, Salesforce Marketing Cloud, EDIFACT, OAuth 2.0, Azure AD, AWS S3, BPMN, Jira, Confluence, Draw.io

• Designed and developed a production-ready data platform based on Microsoft Fabric for an e-commerce company
• Built a scalable Medallion Architecture (Bronze, Silver, Gold) with Lakehouse and Delta Lake as the foundation for analytics and AI applications
• Developed a metadata-driven ETL platform with PySpark and a generic Incremental Loading Framework (SQL Server → Bronze → Silver → Gold)
• Developed reusable components for Microsoft Fabric Notebooks to standardize data integration, transformation, and validation
• Implemented automated data pipelines including monitoring, logging, error handling, and Delta MERGE strategies for stable production operations
• Built a business layer architecture for reporting, data warehousing, and reusable data products
• Integrated heterogeneous data sources via SQL Server, REST APIs, Amazon SP API, and Google Analytics 4
• Worked closely with business departments to analyze business requirements and translate them into scalable data architectures

Technologies: Microsoft Fabric, PySpark, Python, SQL Server, Delta Lake, Lakehouse, OneLake, Data Factory, Data Warehouse, REST APIs, Amazon SP-API, Google Analytics 4

• Create and lead roadmap forecasting of support opportunities, including colleague training, process design and improvement, and new hire onboarding.
• Collaborate seamlessly with cross-functional teams including Professional Services, Support, Product, Sales, and Solution Engineering.
• Manage business and financial KPIs in alignment with overall business objectives.
• Industrial IT & Data Integration: Implement, configure, and integrate OT/IT systems and data flows, connecting control-layer sources (DCS, PLC, SCADA) to historians, data platforms, and enterprise systems through APIs and standard interfaces.
• AVEVA PI & Historian: Configure, maintain, and extend AVEVA PI (PI Data Archive, Asset Framework, interfaces/connectors) to capture, contextualize, and serve real-time and historical operational data.
• Alarm Management: Support and optimize alarm management systems – e.g. Honeywell Alarm Management – including alarm rationalization, classification, and the analysis of alarm performance, critical alarms, and alarm floods.
• Connectivity & Protocols: Set up and troubleshoot industrial connectivity using OPC UA and OPC A&E, including the configuration of tunnelers / wrappers to bridge OT data sources securely and reliably.
• Production Data Flow: Ensure seamless, secure, and well-structured data flow across the industrial IT landscape, transforming raw operational data into meaningful information for operations and decision-making.
• System Support & Troubleshooting: Provide ongoing support for OT/IT applications, troubleshooting issues across networks, software, and data integrations to keep systems running efficiently.
• Knowledge Management & Best Practices: Contribute to internal documentation, best practices, and troubleshooting guides, and help continuously improve how we deliver industrial IT and data solutions.

Tools & Software: Aveva PI, Salesforce, Active Directory, Microsoft Dynamics 365, Jira, Microsoft, Scrum, DevOps, Docker, CI/CD, Jenkins, GitHub.

Management of data protection & IT security-related projects. Adjustments to knowledge management and consulting processes.

Activities:

• Data protection consulting
• Process optimization in in-house consulting
• Interface to specialist departments, IT security, development and management

• Documented complex financial reporting processes in deep-dive sessions with subject matter experts
• Analyzed and mapped the 3-tier data flow SAP – Essbase – HQ (984 account entries, triple chart of accounts)
• Identified the biggest time drains (40 % of close time)
• Evaluated technologies (AWS, Microsoft Fabric, Custom/Hybrid) with cost-benefit analysis
• Created a validation rule catalog with 351 rules as the basis for pre-submission automation
• Business case: estimated savings potential of 480–960 T€/year for the EAR region
• Hands-on implementation with Microsoft Fabric, RAG, AI agents/Tool Calling and n8n; productive use of Microsoft Copilot and Copilot Studio
• AI-supported project management workflows (minutes, tasks, knowledge synchronization)
• Stakeholder management at senior management level (EAR Accounting, IEA IT, TFSC Japan), workshops and training on AI tools

Technologies: Microsoft Fabric, Copilot Studio, Claude AI, Python, Power BI, SAP, Essbase/SmartView, Excel (VBA), Notion, SharePoint

• Development of a system for capturing, storing, and using knowledge
• Assessment of the current status and requirements for capturing employees’ tacit knowledge
• Creation of the appropriate taxonomy for the individual specialist areas
• Establishment of a suitable technical architecture
• Conducting expert interviews with the help of Artificial Intelligence (AI)
• Concept for data backup
• Analysis and evaluation of the approach and results
• Incorporation of organizational changes

• Covered a vacancy during extensive personnel changes and ongoing professionalization and digitalization initiatives
• Led and stabilized the marketing team and improved the marketing organization, processes and infrastructure
• Developed team roles, ways of working and internal collaboration
• Established digital marketing structures, CRM and marketing operations initiatives
• Introduced AI-driven workflows for content and knowledge management
• Sharpened positioning in the OEM and Aesthetics business units
• Managed strategic projects such as the Microsoft Dynamics Customer Insights implementation and international brand protection projects
• Stabilized the team despite extensive personnel changes
• Made marketing processes more efficient and reduced operational complexity
• Laid the groundwork for further digitalization and growth initiatives

• Supported monthly and annual closing activities
• Checked incoming invoices for formal and factual accuracy
• Posted incoming invoices
• Contact person for internal departments on accounting matters
• Created and maintained vendor master data
• Processed open items
• Took on additional accounting-related special tasks
• Managed the functional mailbox
• Performed payment runs

Training and knowledge transfer – Accounts Payable:

In addition to the tasks above, I was responsible for training and transferring knowledge to 8 employees of an external service provider in India who took over the accounts payable activities:

• Conducted structured training and practical guidance throughout the accounts payable process
• Trained employees in checking and posting incoming invoices, including formal and factual checks
• Taught vendor master data maintenance, open-item processing and payment runs
• Trained employees in using the functional mailbox and communicating effectively with internal departments
• Explained accounting procedures, controls and company-specific accounts payable requirements
• Conducted “Training on the Job” using practical posting cases and real business transactions
• Supported the team in independently carrying out accounts payable processes and resolving accounting questions
• Checked the quality and accuracy of work results and provided continuous feedback and coaching
• Supported the transfer of accounts payable processes to the external service provider and ensured structured knowledge transfer and an orderly handover
• Supported a smooth transition by documenting processes, clarifying responsibilities and ensuring consistent application of accounting requirements

Software: JDE, ELO, SAP Concur

• Create a tracking concept for Google Tag Manager and Google Analytics, including the data layer, events, triggers, and reporting
• Manage the project team (developers, designers, performance)
• Communication interface between stakeholders and digital specialist departments

• Develop custom AI agents delivering 90%+ reduction in manual workload and significant efficiency gains
• Provide end-to-end AI strategy consulting: from digital assessment to implementation and change management
• Design and deliver tailored training programs and workshops on AI adoption, prompt engineering, and automation
• Support clients in implementing scalable AI solutions integrated with existing technology stacks
• Focus areas: AI strategy, automation, workflow optimization, and capability building

Responsibility:

• R&D budget €6,7 Mio. p.a.
• 65 employees in the teams: PMO, Software, Mechanics, Electrical & Electronics, Systems Engineering/Testing/Autopilot, Kite Design
• Sole signing authority & member of the management board

Activities:

• Overall technological responsibility for a highly complex mechatronic system (autonomous flight system, ground station, electronics, software)
• Organizational development of R&D from a start-up to a scalable structure
• Introduction of technology/development roadmaps & product development process, alignment of priorities with Product Management/Sales
• Transformation to a fully agile way of working (SCRUM, Flight Levels) with an established feedback culture
• Introduction of a strategy process for the entire company
• Representation of R&D in investor relations and responsibility for IP protection activities (IP)

Achievements:

• TRL progression & product maturity: advanced from TRL 6→7/8; completed CE risk assessment for serial deliveries; responsible for the world's first certified power curve of a high-altitude wind turbine
• Development strategy: reduced cost-intensive field tests in favor of a validated digital end-to-end toolchain (simulation, load calculation, structural design) and lab tests as the primary development path; shortened design cycles by 50–75%
• R&D architecture & organizational transformation: differentiated the development organization into pre-development, product development and series support; transformed the start-up structure into a scalable, agile organization (diverse teams, stronger team engagement); turnover in R&D <4%
• Company-wide AI transformation: introduced/scaled AI tools across all areas – 92% usage rate, 78% demonstrated application competence
• Investor dialogue: represented the company in international investor dialogues

• Led sales excellence and post-merger integration project for klarsolar GmbH into E.ON Germany
• Defined strategic integration and transformation: stakeholder alignment, B2B (up to 100 kWp) and B2C (up to 30 kWp) scaling, brand and sales strategy harmonization, synergy realization
• Developed and implemented holistic sales strategy 2025/26 with vision 2030
• Reorganized sales organization: lead generation, presales, inside sales, field sales, sales ops, after sales
• Introduced CRM-based lead qualification, performance monitoring, business rules and low performer management
• Established sales governance, performance reviews, continuous improvement processes, incentive and compensation logic
• Owned sales IT roadmap (ERP, CRM, BI, planning tools) and deployed KPIs, dashboards, control systems
• Professionalized sales recruiting, onboarding, knowledge management and training academy
• Acted as trusted advisor to C-level and shareholders, provided growth potential analyses and board recommendations
• Achieved all project goals on budget and timeline, seamless integration with measurable synergies in 6 months, increased market penetration and sales efficiency