Knowledge Management System Experts in Austria
for searchable knowledge and faster decisions, matched with vetted professionalsHire experts who structure enterprise knowledge, configure search and permissions, and connect content with collaboration tools. FRATCH matches you quickly and precisely with vetted, available freelancers for remote or on-site work in Austria.
Meet FRATCH Experts in Austria, who have recently used Knowledge Management System
Claus E.
Last position:
Senior IT Project Manager – Digitalization in Insurance & Telecommunications
Initiation, planning, management and completion of several digitalization projects
Requirements management including proposal preparation, business concepts & process analyses
Stakeholder management (internal steering, external service providers, business units)
Resource & capacity planning, controlling, budget responsibility
Claim and change management (including escalation handling)
Project marketing & knowledge management
Quality assurance & risk management in line with PMO standards
Implementation of a cloud-based solution in customer service (insurance)
Harmonization & digitalization of approval and contract processes
Reduction of processing times by >20 % through optimized workflows
Establishment of standardized project controlling with BI dashboard
Jira • Confluence • MS365 (Project, Teams, SharePoint) • ITIL • PRINCE2
Jerry B.
Last position:
Owner at DIGIPM Consulting e.U.
From 02/2023 to 05/2024: IT interim manager within an international construction chemicals group headquartered in Germany as Global TSA Manager in a carve-out project responsible for the IT workstream.
End-to-end management of an international IT carve-out and TSA program, including transition of five service providers, governance and operating structures, service continuity, provider performance, SLA/KPI and cost management, SIAM and supplier management, security services, operational readiness, and transition into stable operations.
From 06/2024: IT consulting in project management and IT service management areas, providing PM/PMO coaching and support.
Manuel P.
Last position:
AI Engineer at Misumi Europe GmbH & Motius GmbH
- Designed and built a next-generation NLP platform to accelerate sales-driven customer service through intelligent request analysis and routing, reducing average customer query response time by 30%.
- Architected a hybrid NLP system combining Large Language Models (LLMs) with traditional NLP pipelines for robust, explainable results.
- Developed request classification and routing mechanisms to accelerate customer support teams in handling customer queries faster and more accurately.
- Optimized LLM based data extraction and classification with context engineering.
- Integrated the platform into customer service processes, reducing response times and enhancing workforce efficiency.
Stavros V.
Last position:
Transformation & Change Lead (Freelance) at Sanofi
- Led the global transformation of Talent Operations by inhousing recruitment technologies, processes, and teams, reducing over 20 external partners to 2, defining the strategy to hire hundreds of internal talent specialists, and redesigning organisational structures and processes worldwide.
- Drove gap analyses and impact assessments and led the global rollout of Beamery, HireVue, and Paradox, covering solution design, pilot markets, global deployment, and hypercare, ensuring smooth market transitions and standardised operations.
- Developed and maintained detailed project plans, timelines, milestones, RAID logs, and governance routines, leveraging SharePoint as the central platform for programme documentation, rollout artefacts, approvals, and decision tracking.
- Coordinated cross-functional stakeholders including HR, IT, regional teams, and external vendors, using SharePoint-based documentation and governance frameworks to align requirements, manage dependencies, and resolve delivery issues.
- Conducted gap analyses and impact assessments across Paradox, Beamery, and Workday to ensure pilot readiness and global launch success, with outputs captured and governed through SharePoint.
- Built and executed comprehensive change management plans using ADKAR methodology, covering stakeholder mapping, communications, training, and adoption activities, supported by SharePoint-hosted enablement materials and rollout documentation.
- Broke down silos across regions and functions to drive adoption of new systems, processes, and ways of working.
- Tracked adoption metrics and user feedback post-deployment, driving continuous improvement in user experience and operational performance.
Daniel S.
Last position:
AI Automation in E-Commerce at Looops
- AI automation roadmap for a D2C/B2B e-commerce company.
- Customer service bot with RAG over support tickets and product data, OCR pipeline for incoming invoices with writeback to Business Central, lead gen and posting automation.
- Deterministic n8n workflows with EU-hosted models.
- n8n, RAG / Mistral, Qwen/BGE embeddings / Business Central API, HubSpot, Shopify / Scaleway, S3 / Claude Code, OpenCode.
Elija L.
Last position:
Fujitsu Germany
- Supporting and helping shape the setup and further development of a company-wide HUB system in the Fujitsu environment for integrating a wide range of data sources and applications in an international context
- Designing and implementing data modeling, ETL processes, reporting, and data quality management
André L.
Last position:
Founder & Managing Director at lesswork Productivity Solutions e.U.
- Design and deploy production multilingual AI voice-agent solutions for customer service, lead capture, after-hours support and front-office automation use cases.
- Delivered three client implementations spanning Europe, Asia and North America, including multilingual support, sales/lead-capture and privacy-sensitive intake workflows.
- Translate business requirements into conversation flows, prompt architecture, knowledge grounding, fallback and handoff logic, guardrails, consent gates and structured data capture; production support deployments include knowledge bases of approximately 1,000 grounded Q&A entries per language.
- Build scenario-based evaluation and regression QA covering normal flows, edge cases, failure modes, handoff behaviour and acceptance criteria; coordinate fixes through production readiness and rollout.
- Work hands-on across Retell, ElevenLabs Agents, Twilio, Supabase/PostgreSQL, Vercel, APIs/webhooks and CRM workflows; lead discovery, demos, solution shaping and cross-functional delivery.
Sector: AI voice automation / customer workflow design
Jörg P.
Last position:
Process Manager (70%) / Business Analyst (30%) at T-Mobile Austria GmbH (Magenta)
- BSS system implementation for B2B / transformation of the central B2B system landscape
- End-to-end business responsibility for defining, structuring and prioritizing key B2B business processes as part of a complex BSS transformation.
- Work in an agile, SAFe-like setup with multiple teams involved, along with regular coordination with business, IT, solution design and architecture.
- Translation of business requirements into implementable epics, features, user stories, process models and acceptance criteria as the basis for technical implementation.
- Close collaboration with solution design and architecture to assess technical dependencies, interfaces, data flows and system impacts.
- Management of target process design as the basis for implementation in Infonova BSS.
- Interface management between business departments, IT, architecture, development and operational units, including facilitation of cross-functional workshops.
- Ensuring process consistency, governance, decision-making capability and business acceptance as part of the system implementation.
Wolfgang F.
Last position:
AI Driving License Trainer at KI-Trainer WIFI Wien
David M.
Last position:
Senior Technical Consultant at BMW Group
- Architecture and development of enterprise React 19 based documentation platform for automotive software systems
- Full-stack implementation of visualization tools & interactive diagram viewers
- Performance optimization initiatives including virtual rendering for 10,000+ node trees and Web Worker-based search functionality
- Designed and implemented modular plugin architecture enabling extensible document rendering system
- Technical consultation on Git-based architecture-as-code workflows and modern design patterns
- Ownership of critical features from design through deployment, collaborating with cross-functional enterprise teams
Heinz H.
Last position:
Project Manager at Industry and trading company
- Development of a planning system (planning of planning) for the entire company.
- Development and implementation of a digital, AI-supported strategic and operational control system for the entire company.
Surinder R.
Last position:
Interim Product Owner (AI Tech-Stack) at Vorwerk SE & Co. KG
- Provided targeted support to the Lead Product Owner during a high-intensity project phase to manage peak workloads.
- Assumed ownership of the technical backlog, focusing on the prioritization and refinement of user stories and epics.
- Acted as the key interface between the development team and the Lead PO to clarify technical requirements and remove impediments.
Florian E.
Last position:
Founder | Consultant | Expert at Insights4Industry
- Insights4Industry is a platform for industry professionals focusing on HSEQ, occupational safety, sustainability, maintenance, and innovation.
- Its goal is to promote knowledge exchange, introduce new technologies, and share best practices from various sectors.
- As founder, responsible for developing Insights4Industry, creating high-quality content, and networking experts.
- Providing digital formats, practical articles, and interviews for specialists and executives.
- Advising companies on optimizing and digitizing onboarding, safety, and qualification processes.
Discover over 15,000 top freelancers
Statistics of experts using Knowledge Management System
Aggregated from the professional profiles of matched freelancers.
Experience
26 years
Position duration
2.8 years
Positions per freelancer
19
Top business areas
Information Technology, Product Development, Operations
Top industries
Information Technology, Banking and Finance, Education
Certification focus areas
Information Technology, Project Management, Strategy
Bachelor's degree or higher
100%
Master's degree or higher
82%
Doctorate
18%
Certifications per freelancer
3
Most common languages
German, English, Spanish
Speak two or more languages
100%
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Austria are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Austria using Knowledge Management System
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Knowledge Management System experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Banking and Finance (62%)
- Education (54%)
- Healthcare (54%)
- Professional Services (54%)
- Food and Beverage (46%)
- Transportation (46%)
- Manufacturing (46%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
What a knowledge management system does
A Knowledge Management System captures, organizes and delivers the information people need to perform their work. It can bring together policies, process documentation, product knowledge, case histories, research and internal guidance in one searchable environment. The goal is reliable access to useful knowledge, not simply storing more files.
Core capabilities
A strong system combines structured content with intuitive discovery. Typical capabilities include:
- Centralized articles, documents, playbooks and FAQs
- Full-text search with filters, tags and relevance rules
- Role-based access, review workflows and version control
- Taxonomies, metadata models and content ownership
- Analytics for search gaps and content usage
Ecosystem and integrations
Knowledge management connects content platforms with the tools employees already use. Specialists may work with SharePoint, Confluence, Notion, Document360 or custom portals, alongside Microsoft 365, Slack, Microsoft Teams, intranets and customer support systems. APIs, identity providers and content migration tools help create a consistent experience across sources.
When companies need specialists
Companies often bring in freelance expertise during a new implementation, a merger, a content migration or a major intranet redesign. Support is also valuable when employees cannot find trusted information, departments use conflicting terminology or subject matter knowledge remains locked in personal files. In Austria, projects may require close coordination between local business teams and remote specialists, with German and English content handled consistently.
Work delivered in practice
A project can include information architecture, taxonomy design, search configuration, editorial governance and permission models. Experts may audit existing content, remove duplication, define templates, migrate documents and train content owners. They can also connect knowledge workflows to service desks, CRM systems or learning environments and establish review cycles that keep information current.
What strong professionals bring
Strong professionals understand both technology and how people create, find and trust information. They ask how knowledge is produced, who owns it, which audiences need it and how sensitive content must be protected. Look for experience with stakeholder workshops, content modeling, search relevance, adoption planning and measurable quality checks, plus the ability to explain trade-offs clearly to business and technical teams.
Frequently asked questions
Before you brief your next project: the most common questions about Knowledge Management System.
A Knowledge Management System helps organizations collect, organize, govern and retrieve business knowledge. It supports internal guidance, onboarding, support content, technical documentation, research and reusable process knowledge.
A Knowledge Management System focuses on making information understandable, connected and easy to apply, while document management focuses more on storing, controlling and retrieving files. The two often work together through shared permissions, search and metadata.
A strong Knowledge Management System specialist often combines information architecture, taxonomy design, content governance and search configuration. Useful adjacent skills include SharePoint or Confluence, Microsoft 365, APIs, identity management, UX research and change enablement.
The right level depends on scope, content volume, integrations and governance needs. A focused taxonomy or search improvement may need a specialist for a defined engagement, while an enterprise rollout calls for someone who can lead discovery, migration, permissions, testing and stakeholder alignment.
Yes, much of the work with a Knowledge Management System can be completed remotely through workshops, shared repositories and collaborative planning tools. On-site sessions can still help with stakeholder interviews, content audits and adoption planning, especially when teams are distributed across Austria.
Ask for examples of information models, search improvements, migration plans and governance frameworks they have delivered. A capable Knowledge Management System expert should explain how they reduced duplication, protected sensitive content and helped users find trustworthy answers.
Common choices include Knowledge Management System products and collaborative content platforms such as SharePoint, Confluence, Notion and Document360. The best fit depends on permissions, search, integrations, content structure, editorial workflows and the users who need access.
A Knowledge Management System freelancer should clarify business goals, source systems, target audiences, languages, content ownership and access restrictions. They should also agree on migration boundaries, review responsibilities, search requirements and how success will be evaluated.
The average hourly rate of freelancers in Austria who have used Knowledge Management System in their recent projects is 118 €, which corresponds to a daily rate of about 944 € based on an 8-hour working day.
Of the freelancers in Austria who have used Knowledge Management System in their recent projects, 100% hold at least a Bachelor's degree, 82% hold at least a Master's degree, and 18% hold a doctorate.
On average, freelancers in Austria who have used Knowledge Management System in their recent projects have 26 years of professional experience, with a single engagement typically lasting around 2.8 years.
The most common languages among freelancers in Austria who have used Knowledge Management System in their recent projects are German (100%), English (100%), and Spanish (31%).
The most common industries among freelancers in Austria who have used Knowledge Management System in their recent projects are Information Technology (100%), Banking and Finance (62%), and Education (54%).
The most common business areas among freelancers in Austria who have used Knowledge Management System in their recent projects are Information Technology (100%), Product Development (85%), and Operations (69%).
Main locations of FRATCH Experts, who have recently used Knowledge Management System
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Countries:
- Germany
- Austria
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Philipp Thomaschewski
FRATCH CEO
