Matthias K.-Freelance Technical Product Owner | Senior Requirements Engineer | Business Analyst

• Analysis of existing work, information and decision-making processes.

• Identification and prioritization of suitable use cases for AI agents.

• Elicitation of functional and non-functional requirements.

• Design of collaboration between users and AI agents, including control and escalation mechanisms.

• Support for the implementation of the AI agents and adapted keyboard hardware.

• Business target vision for the AI-first transformation.

• Structured and prioritized requirements for implementation.

• Defined roles, interactions and control points between people and AI agents.

• Preparation for the gradual automation of productive work processes.

Techstack: AI agents, LLMs, agent orchestration, RAG, APIs, automation, hardware

• Reduction of the software development team’s workload through an internal helpdesk agent that gives first-level support deeper insights into customer and telematics issues.

• Elicitation and prioritization of requirements together with Support, Development and other departments.

• Coordination of the development and productive rollout of the internal helpdesk agent.

• Design of the combination of a RAG system with an MCP for access to relevant telematics data.

• Definition of the required knowledge sources, data access and support use cases.

• Design of the handover of complex problem cases that cannot be solved automatically to the development team.

• Productive deployment of an AI-supported tool for first-level support.

• Expansion of traditional knowledge queries with case-specific insights into telematics data.

• Faster and more informed analysis of customer issues.

• Reduction of the software development team’s workload, with the team only involved in complex problem cases.

Techstack: RAG, MCP, LLM interfaces, telematics data, knowledge base, APIs

• Further development of the internationally used fleet management platform and introduction of a Job Planner for the digital planning and coordination of crane-related operations.

• Subject-matter end-to-end management of Fleet Monitor and Operator Monitor, from requirements elicitation to productive release.

• Creation and prioritization of the Product Backlog, as well as alignment of the roadmap, releases and technical dependencies.

• Management of the approximately 18-month development of the Job Planner with more than 40 directly involved stakeholders.

• Subject-matter leadership of a development team of around twelve people and coordination of international business, production and engineering locations.

• Facilitation and stabilization of collaboration between Product Management, Development and other departments.

• Further development of a platform with around 13,000 active telematics devices and around 500 active users.

• Productive introduction of the Job Planner.

• Increase in release frequency from one quarterly release to one release per sprint.

• Shortening of bug resolution times and reduction of the open bug backlog from more than 30 to a maximum of ten.

• Establishment of shared product goals among stakeholders whose positions had previously diverged.

Techstack: React, .NET, REST/JSON, PostgreSQL, Power BI, Azure Databricks, Azure DevOps, Scrum, Kanban, Miro

• Development of an intuitive touch terminal that helps customers search for products and find their way around the furniture store while also reducing the workload of sales staff by handling recurring customer inquiries.

• Requirements engineering and project management for the development of the digital customer terminal.

• Gathering, analyzing and coordinating business requirements with the customer and translating them into actionable requirements for the Scrum team.

• Designing the user experience and user guidance for touchscreen use.

• Coordinating communication and alignment between the customer and the internal development team.

• Supporting iterative development within the Scrum process.

• Designing features for product search, floor plan display, price checks via barcode scanning and integration of the company website.

• Delivery of a digital self-service terminal for use in the furniture store. The terminal enables customers to search for products independently, check prices, find product locations using a floor plan and access further information on the company website.

Tech Stack: JavaScript, Touchscreen-Terminal, Project Management, Figma, Scrum