André L.-AI Solutions Consultant | Conversational AI | AI Agents | Production Delivery
Check rate
Experience
Founder & Managing Director
lesswork Productivity Solutions e.U.
- Design and deploy production multilingual AI voice-agent solutions for customer service, lead capture, after-hours support and front-office automation use cases.
- Delivered three client implementations spanning Europe, Asia and North America, including multilingual support, sales/lead-capture and privacy-sensitive intake workflows.
- Translate business requirements into conversation flows, prompt architecture, knowledge grounding, fallback and handoff logic, guardrails, consent gates and structured data capture; production support deployments include knowledge bases of approximately 1,000 grounded Q&A entries per language.
- Build scenario-based evaluation and regression QA covering normal flows, edge cases, failure modes, handoff behaviour and acceptance criteria; coordinate fixes through production readiness and rollout.
- Work hands-on across Retell, ElevenLabs Agents, Twilio, Supabase/PostgreSQL, Vercel, APIs/webhooks and CRM workflows; lead discovery, demos, solution shaping and cross-functional delivery.
Sector: AI voice automation / customer workflow design
International Sales Executive
CELUM
- Owned international outbound and discovery activity across multiple markets, generating qualified pipeline and advancing opportunities through demo and solution-fit stages.
- Delivered product demos and commercially led opportunities across Europe and international markets, contributing to high-value SaaS deal progression and closure.
- Developed strategic sales plans and partnership activity to support continued revenue growth in DAM, PCM, and brand-management use cases.
Sector: Digital asset management / product content management / brand management
Sales Manager
ExB Labs
- Navigated a start-up sales environment with an early-stage product, requiring strong adaptability in prospecting, qualification, and deal progression.
- Took qualified opportunities through feasibility checks, offer preparation, negotiation, and close in the German market.
- Managed complex B2B sales cycles with six-figure deal potential and close coordination across customer and internal stakeholders.
Sector: AI document processing / data extraction
Pre-sales Solution Consultant
LivePerson
- Worked with enterprise brands in Western Europe to design conversational-AI and automation use cases aligned to customer-service and operational goals.
- Ran discovery and solution-mapping conversations, presented tailored concepts, and helped stakeholders understand business impact, rollout logic and ROI.
- Bridged business requirements and platform capabilities across conversational design, automation and customer-experience transformation.
Sector: Conversational AI / enterprise SaaS
Multilingual Sales & Technical Support
portatour - impactit GmbH
- Expanded business across Latin America, Italy, and Iberia through multilingual customer communication, business development, and partner support.
- Managed key accounts across Western Europe, North America, and Australasia with strong retention through a long multi-market customer cycle.
- Led localisation and website internationalisation efforts that supported growth in traffic, customer engagement, and product adoption.
Sector: Route optimisation SaaS
Senior Instructional Designer
Webducation GmbH
- Designed digital training modules for multiple industries with a focus on clarity, learner engagement, and multilingual reach.
- Produced English and Brazilian Portuguese voice-over content for learning materials.
- Improved translation-management workflows, contributing to faster delivery and lower content-production cost.
Sector: e-learning / training
Technical Writer / Analyst
Global Blue
- Automated requirements and specification-document workflows, improving turnaround time and reducing manual effort.
- Managed and localised user-interface text in 21 languages, significantly reducing translation cost per iteration.
- Created multilingual user documentation and training content to support consistent product understanding across regions.
Sector: Payments
Documentation Manager
Vizrt
- Led a major overhaul of technical documentation to improve clarity, consistency, and product usability.
- Documented software products developed across remote offices, maintaining quality across distributed teams.
- Contributed to usability and terminology-standardisation work to simplify interfaces and improve user understanding.
Sector: Broadcast graphics software
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Transportation, Media and Entertainment, Banking and Finance, and Education.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Product Development, Sales, Information Technology, Customer Service, Marketing, and Quality Assurance.
Summary
Customer-facing AI consultant with hands-on experience designing and deploying production conversational AI and AI-agent solutions, combined with enterprise pre-sales, requirements engineering and international B2B advisory experience. Strong at translating AI capabilities into commercially viable customer workflows, defining use cases, prompt and dialogue architecture, grounding, guardrails, evaluation and rollout. Particularly effective at bridging business and technical stakeholders, facilitating structured discovery, and applying pragmatic judgement to where AI creates genuine value - and where it does not.
Skills
- Ai Use-Case & Readiness Assessment: Discovery, Value Framing, Feasibility, Adoption Roadmaps And Stakeholder Alignment
- Prompt Architecture & Knowledge Grounding: Prompt Design, Deterministic Flows, Knowledge-Base Structuring And Retrieval-Oriented Content
- Requirements & Solution Design: Ireb/Cpre Requirements Clarification, Solution Mapping, Demos, Roi Framing And Implementation Planning
- Conversational & Voice Ai: Customer-Facing Ai Workflows, Dialogue Logic, Grounding, Fallback And Human Handoff
- Guardrails, Evaluation & Qa: Consent And Policy Controls, Scenario-Based Testing, Edge Cases, Acceptance Criteria And Production Readiness
- Production Rollout & Enablement: Retell, Elevenlabs Agents, Twilio, Supabase, Vercel, Data Capture, Localisation And Operational Handover
- Use-Case Discovery & Prioritisation: Readiness, Feasibility, Customer Impact, Value Framing And Practical Adoption Sequencing
- Responsible Production Controls: Guardrails, Consent, Exclusions, Data-Handling Rules And Escalation Boundaries
- Delivery Governance: Requirements Traceability, Change Control, Stakeholder Alignment, Documentation And Operational Handover
- Ai Interaction & Workflow Design: Prompts, Dialogue Logic, Grounded Responses, Deterministic Paths, Handoff And Structured Capture
- Evaluation & Regression Qa: Scenario Suites, Edge Cases, Acceptance Criteria, Failure-Mode Analysis And Pre-Release Validation
- Multilingual Customer Experience: Cross-Market Localisation, Terminology Consistency And Customer-Facing Ai Across European Languages
Languages
Education
University of Toronto
Bachelor of Arts · Romance Philology & Latin American Studies - Major Portuguese, Minor Spanish · Toronto, Canada
Certifications & licenses
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
André is based in Vienna, Austria and can operate in on-site, hybrid, and remote work models.
André speaks the following languages: German (Native), English (Native), Spanish (Advanced), French (Advanced), Indonesian (Advanced), Italian (Advanced), Portuguese (Advanced), Thai (Advanced), Catalan (Intermediate), Dutch (Intermediate).
André has at least 18 years of experience. During this time, André has worked in at least 8 different roles and for 8 different companies. The average length of individual experience is 2 years and 3 months. Note that André may not have shared all experience and actually has more experience.
Based on recent experience, André would be well-suited for roles such as: Founder & Managing Director, International Sales Executive, Sales Manager.
André's most recent position is Founder & Managing Director at lesswork Productivity Solutions e.U..
In recent years, André has worked for lesswork Productivity Solutions e.U., CELUM, ExB Labs, LivePerson, and portatour - impactit GmbH.
André is most experienced in industries like Information Technology, Transportation, and Media and Entertainment. André also has some experience in Banking and Finance and Education.
André is most experienced in business areas like Product Development, Sales, and Information Technology. André also has some experience in Customer Service, Marketing, and Quality Assurance.
André has recently worked in industries like Information Technology and Transportation.
André has recently worked in business areas like Sales, Customer Service, and Marketing.
André holds a Bachelor in Romance Philology & Latin American Studies - Major Portuguese, Minor Spanish from University of Toronto.
André has 1 certificate: Certified IREB / CPRE Requirements Engineer.
André is immediately available part-time for suitable projects.
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Calculated based on our freelancers’ daily rates as of 3 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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