André L.-AI Solutions Engineer | Conversational AI | Multilingual Customer Workflows
Check rate
Experience
Founder & Managing Director
lesswork Productivity Solutions e.U.
- Built multilingual AI voice-agent solutions for customer service, lead capture, and front-office automation use cases.
- Designed conversation flows, grounding logic, fallback handling, and handoff paths for production-oriented voice workflows.
- Led demos, discovery, and solution shaping with prospective clients and partners across multiple industries and languages.
- Coordinated implementation work across telephony, knowledge-base preparation, localisation, and operational rollout.
Sector: AI voice automation / customer workflow design
International Sales Executive
CELUM
- Owned international outbound and discovery activity across multiple markets, generating qualified pipeline and advancing opportunities through demo and solution-fit stages.
- Delivered product demos and commercially led opportunities across Europe and international markets, contributing to high-value SaaS deal progression and closure.
- Developed strategic sales plans and partnership activity to support continued revenue growth in DAM, PCM, and brand-management use cases.
Sector: Digital asset management / product content management / brand management
Sales Manager
ExB Labs
- Navigated a start-up sales environment with an early-stage product, requiring strong adaptability in prospecting, qualification, and deal progression.
- Took qualified opportunities through feasibility checks, offer preparation, negotiation, and close in the German market.
- Managed complex B2B sales cycles with six-figure deal potential and close coordination across customer and internal stakeholders.
Sector: AI document processing / data extraction
Pre-sales Solution Consultant
LivePerson
- Worked with enterprise brands in Western Europe to design conversational AI and automation use cases aligned to customer-service and operational goals.
- Presented solution concepts tailored to customer pain points, helping prospects understand business impact, rollout logic, and ROI.
- Provided pre-sales support across discovery, use-case definition, and stakeholder alignment in a SaaS B2B conversational-AI environment.
Sector: Conversational AI / enterprise SaaS
Multilingual Sales & Technical Support
portatour - impactit GmbH
- Expanded business across Latin America, Italy, and Iberia through multilingual customer communication, business development, and partner support.
- Managed key accounts across Western Europe, North America, and Australasia with strong retention through a long multi-market customer cycle.
- Led localisation and website internationalisation efforts that supported growth in traffic, customer engagement, and product adoption.
Sector: Route optimisation SaaS
Senior Instructional Designer
Webducation GmbH
- Designed digital training modules for multiple industries with a focus on clarity, learner engagement, and multilingual reach.
- Produced English and Brazilian Portuguese voice-over content for learning materials.
- Improved translation-management workflows, contributing to faster delivery and lower content-production cost.
Sector: e-learning / training
Technical Writer / Analyst
Global Blue
- Automated requirements and specification-document workflows, improving turnaround time and reducing manual effort.
- Managed and localised user-interface text in 21 languages, significantly reducing translation cost per iteration.
- Created multilingual user documentation and training content to support consistent product understanding across regions.
Sector: Payments
Documentation Manager
Vizrt
- Led a major overhaul of technical documentation to improve clarity, consistency, and product usability.
- Documented software products developed across remote offices, maintaining quality across distributed teams.
- Contributed to usability and terminology-standardisation work to simplify interfaces and improve user understanding.
Sector: Broadcast graphics software
Industry experience
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Experienced in Information Technology, Transportation, Media and Entertainment, Banking and Finance, and Education.
Business area experience
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Experienced in Product Development, Sales, Customer Service, Information Technology, Marketing, and Project Management.
Summary
Customer-facing AI and SaaS specialist with experience spanning conversational AI, pre-sales solution design, multilingual customer communication, technical documentation, localisation, and international B2B sales. Strong track record in translating complex products into practical workflows, demos, and rollout plans across European and global markets. Particularly effective in hybrid roles that combine commercial ownership, solution design, clear communication, and operational execution.
Skills
- Conversational Ai & Voice Agents: Design Of Customer-Facing Ai Workflows, Prompts, Fallback Logic, And Escalation Paths
- Pre-Sales & Solution Design: Discovery, Demos, Solution Mapping, Roi Framing, And Customer Use-Case Translation
- Multilingual Delivery: Fluent Communication Across Major European Markets; Strong Fit For Cross-Border Customer Environments
- Documentation & Knowledge Structuring: Technical Writing, Localisation, Knowledge-Base Organisation, And Content Clarity
Languages
Education
University of Toronto
Bachelor of Arts · Romance Philology & Latin American Studies - Major Portuguese, Minor Spanish · Canada
Certifications & licenses
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
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André is based in Vienna, Austria and can operate in on-site, hybrid, and remote work models.
André speaks the following languages: German (Native), English (Native), Spanish (Advanced), French (Advanced), Indonesian (Advanced), Italian (Advanced), Portuguese (Advanced), Thai (Advanced), Dutch (Intermediate).
André has at least 18 years of experience. During this time, André has worked in at least 8 different roles and for 8 different companies. The average length of individual experience is 2 years and 3 months. Note that André may not have shared all experience and actually has more experience.
Based on recent experience, André would be well-suited for roles such as: Founder & Managing Director, International Sales Executive, Sales Manager.
André's most recent position is Founder & Managing Director at lesswork Productivity Solutions e.U..
In recent years, André has worked for lesswork Productivity Solutions e.U., CELUM, ExB Labs, LivePerson, and portatour - impactit GmbH.
André is most experienced in industries like Information Technology, Transportation, and Media and Entertainment. André also has some experience in Banking and Finance and Education.
André is most experienced in business areas like Product Development, Sales, and Customer Service. André also has some experience in Marketing, Information Technology, and Project Management.
André has recently worked in industries like Information Technology and Transportation.
André has recently worked in business areas like Sales, Customer Service, and Marketing.
André holds a Bachelor in Romance Philology & Latin American Studies - Major Portuguese, Minor Spanish from University of Toronto.
André has 1 certificate: IREB/CPRE requirements engineer.
André is immediately available part-time for suitable projects.
Daily rate distribution
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Average rates for similar positions
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The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 12 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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