Roxane F.-Consultant for AI Customer Communication | Voice & Conversational AI
Check rate
Experience
Consultant for AI Customer Communication
direkt erreichbar
- Design, setup and operation of AI phone assistants (voicebots) as a managed service
- Requirements analysis and process mapping: reasons for calling, recurring requests, escalation and emergency rules
- Conversation design & prompt engineering: dialogue management, tone of voice, conversation logic, fallbacks and handovers
- Building and maintaining structured knowledge bases for recurring customer inquiries
- Integration into existing processes, including request recording, appointment coordination, SMS confirmations and call forwarding
- Testing, customer acceptance, ongoing optimization, and seasonal and content-related adjustments
- Evaluation of voice AI and conversational AI platforms based on functionality, data protection, hosting and data processing
- Design and implementation of website chatbots and WhatsApp Business solutions
- Taking data protection and compliance requirements into account when using AI systems
Head of Regional Sales
Kinowerbung.de GmbH & Co. KG
- Overall responsibility for regional sales in the East and management of the regional sales team
- Development and implementation of sales strategies, management of budgets, KPI targets and reporting
- Strategic support for agencies and key accounts, as well as further development of efficient sales processes
- Market and competitor analysis to identify new business opportunities
Sales Manager Corporate Business
Schweitzer Fachinformationen
- Advising companies on the digitalization of information and knowledge processes
- Introduction of digital specialist information solutions; workshops and training for corporate customers
- Supporting the transformation from print to digital solutions and negotiating framework agreements
Account Manager Libraries – Eastern Region
Schweitzer Fachinformationen
- Strategic consulting for institutional customers and introduction of digital information solutions
- Individual sales strategies, workshops, product presentations, and tender and contract processes
Media Consultant Regional Sales Thuringia
Ströer Deutsche Städte Medien GmbH
- Advising business customers and designing and implementing cross-media advertising campaigns
- Acquiring new customers and strategically developing the existing customer base
- Needs and potential analysis to develop suitable media and communication solutions
- Creating presentations, offers and sales materials
- Negotiating terms and managing contract and tender processes
- Conducting annual reviews, as well as long-term customer development and after-sales support
- Independent reporting and management of sales activities in the sales territory
DACH Client Consultant
Wunderwerk Werbeagentur
- Strategic support for international clients, marketing and communication strategies, campaign management
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Media and Entertainment and Advertising.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Marketing, and Sales.
Summary
Consultant for AI customer communication with over 10 years of experience in B2B sales, key account management, sales strategy and digital transformation. Specialized in AI-supported customer communication via voicebots, chatbots and WhatsApp, as well as conversion-focused websites and landing pages with SEO and GEO structure.
Skills
Ai & Conversational Ai
- Chatgpt / Openai
- Claude
- Claude Code
- Claude Design
- Fonio
- Voiceflow
- Superchat
- Elevenlabs
Automation & Integration
- Make
- Apis
- Webhooks
- Brevo
- Microsoft Lists
Web & Content
- Html
- Css
- Canva
- Seo
- Geo
- Structured Data
- Landing Pages
- Corporate Websites
Sales & Go-To-Market
- B2b Sales
- Key Account Management
- Sales Strategy
- Positioning
- New Customer Acquisition
- Customer Journey
Languages
Education
BAW München
Diplom Kommunikationswirtin · Kommunikationswirtin · Munich, Germany
Freie Kunstwerkstatt München
Graphic Design · Munich, Germany
Certifications & licenses
SEO und GEO nutzen: Maximiere deine Sichtbarkeit
OMR Education
KI Prompt Engineering & Conversational AI
Distart Education GmbH
OMR Digital Marketing School
OMR Education
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Roxane is based in Leipzig, Germany and can operate in on-site, hybrid, and remote work models.
Roxane speaks the following languages: German (Native), English (Elementary).
Roxane has at least 13 years of experience. During this time, Roxane has worked in at least 6 different roles and for 5 different companies. The average length of individual experience is 2 years and 3 months. Note that Roxane may not have shared all experience and actually has more experience.
Based on recent experience, Roxane would be well-suited for roles such as: Consultant for AI Customer Communication, Head of Regional Sales, Sales Manager Corporate Business.
Roxane's most recent position is Consultant for AI Customer Communication at direkt erreichbar.
In recent years, Roxane has worked for direkt erreichbar, Kinowerbung.de GmbH & Co. KG, and Schweitzer Fachinformationen.
Roxane is most experienced in industries like Media and Entertainment, Advertising, and Information Technology. Roxane also has some experience in Professional Services.
Roxane is most experienced in business areas like Customer Service, Marketing, and Sales. Roxane also has some experience in Information Technology.
Roxane has recently worked in industries like Media and Entertainment, Advertising, and Information Technology.
Roxane has recently worked in business areas like Customer Service, Marketing, and Sales.
Roxane holds a Master in Kommunikationswirtin from BAW München.
Roxane has 3 certificates. These include: SEO und GEO nutzen: Maximiere deine Sichtbarkeit, KI Prompt Engineering & Conversational AI, and OMR Digital Marketing School.
Roxane is immediately available part-time for suitable projects.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 5 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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