Clarissa F.-Knowledge Management & Information Architecture Consultant

Knowledge management and information architecture specialist who turns fragmented technical information into structured, usable knowledge environments. Experienced conducting stakeholder discovery and content audits, restructuring Confluence for engineering onboarding, producing API and procedural documentation, and establishing content lifecycle and governance practices. Combines hands-on delivery in Engineering and Support with international stakeholder collaboration and practical AI-output evaluation experience.

• Assessed engineering onboarding and documentation through surveys, stakeholder interviews, content inventory and workflow observation; baseline findings showed 30% satisfaction with onboarding documentation.

• Redesigned the Confluence onboarding knowledge environment around user journeys, clear entry points, reusable resources, findability and appropriate access rights.

• Audited outdated, duplicate and fragmented content; strengthened content organization, review, revision and version-control practices.

• Worked with engineers in Agile workflows, using Git and producing API and technical documentation; encouraged knowledge contributions as part of everyday engineering work.

• Received positive qualitative feedback from new hires on the redesigned onboarding experience; longer-term measurement was interrupted by COVID.

• Converted recurring partner and distributor support questions into reusable installation, procedural, technical and training documentation tailored to local markets.

• Built self-service resources across manuals, portals, webinars and e-learning to reduce reliance on repeated one-to-one explanations.

• Coordinated technical knowledge with Engineering, Support, business stakeholders and international partners; contributed to broader partner knowledge-exchange initiatives.

• Proposed an expanded documentation and knowledge-management operating model encompassing global knowledge exchange, governance, training and digital content.

• Developed and edited employee-facing communications in a global organization, collaborating on accuracy, consistency and publishing workflows.

• Manage multilingual content operations, editorial workflows, metadata, versioning, production and distribution for an independent publishing venture.

• Produced technical, product and customer content; coordinated international stakeholders, localization, approvals and revision processes.

• Reviewed technical and business content for accuracy, clarity, consistency and legal/compliance considerations.