Loic N.-Sales & Technical Project Manager | Customer Success | OT/IT Integration | DevOps & Cloud
Check rate
Experience
Senior System Engineer
AG Solution
- Create and lead roadmap forecasting of support opportunities, including colleague training, process design and improvement, and new hire onboarding.
- Collaborate seamlessly with cross-functional teams including Professional Services, Support, Product, Sales, and Solution Engineering.
- Manage business and financial KPIs in alignment with overall business objectives.
- Industrial IT & Data Integration: Implement, configure, and integrate OT/IT systems and data flows, connecting control-layer sources (DCS, PLC, SCADA) to historians, data platforms, and enterprise systems through APIs and standard interfaces.
- AVEVA PI & Historian: Configure, maintain, and extend AVEVA PI (PI Data Archive, Asset Framework, interfaces/connectors) to capture, contextualize, and serve real-time and historical operational data.
- Alarm Management: Support and optimize alarm management systems – e.g. Honeywell Alarm Management – including alarm rationalization, classification, and the analysis of alarm performance, critical alarms, and alarm floods.
- Connectivity & Protocols: Set up and troubleshoot industrial connectivity using OPC UA and OPC A&E, including the configuration of tunnelers / wrappers to bridge OT data sources securely and reliably.
- Production Data Flow: Ensure seamless, secure, and well-structured data flow across the industrial IT landscape, transforming raw operational data into meaningful information for operations and decision-making.
- System Support & Troubleshooting: Provide ongoing support for OT/IT applications, troubleshooting issues across networks, software, and data integrations to keep systems running efficiently.
- Knowledge Management & Best Practices: Contribute to internal documentation, best practices, and troubleshooting guides, and help continuously improve how we deliver industrial IT and data solutions.
Tools & Software: Aveva PI, Salesforce, Active Directory, Microsoft Dynamics 365, Jira, Microsoft, Scrum, DevOps, Docker, CI/CD, Jenkins, GitHub.
Platform Engineer / Customer Success Manager, L9
GitHub, part of Microsoft
- Create and lead roadmap forecasting of support opportunities, including colleague training, process design and improvement, and new hire onboarding.
- Collaborate seamlessly with cross-functional teams including Professional Services, Support, Product, Sales, and Solution Engineering.
- Manage business and financial KPIs in alignment with overall business objectives.
- Conduct periodic business reviews, offering status updates, insights, and strategic planning while effectively managing escalations.
- Work with customers up to C-Suite level to ensure alignment and maximize growth opportunities.
- Provide technical insights during customer engagements, optimizing implementation and usage of GitHub features such as Copilot, Actions, CodeSpaces, GitHub Enterprise Server (GHES), and EMU.
- Collaborate on code analysis, security, and DevOps best practices to enhance the technical efficiency of customer workflows.
- Act as a liaison between customers and GitHub's technical support teams to swiftly address and resolve technical issues.
Project work:
- Implemented CI/CD pipelines using Jenkins, GitHub Actions, GitLab and Azure DevOps to accelerate software delivery.
- Collaborated with cross-functional teams to enhance deployment workflows and incident response.
- Led cloud infrastructure automation initiatives on AWS using Terraform and CloudFormation.
- Integrated security best practices and compliance checks into CI/CD workflows.
- Contributed to internal knowledge-sharing initiatives and DevOps process standardization.
Tools & Software: Totango, Salesforce, One Identity, Active Directory, Okta, Jira, Microsoft, Linux, Scrum, DevOps, CI/CD, Jenkins, GitHub.
Deputy Teamlead Customer Success Manager
Hexagon Asset Lifecycle Intelligence
- Co-Management of a team of 10 non experienced and experienced CSMs; responsible for performance reviews and individual KPIs.
- Manage 44 accounts and maintain NRR (Pharma, Oil & Gas, EPC, PowerGen and Pulp & Paper Industries) with an Annual Recurring Revenue (ARR) of 20 million €, by creating and executing success plans and support in customer in five areas: onboarding, deployment, adoption, expansion and renewal.
- Technical project leadership: Advised on and implemented SDx and J5 in conjunction with the AVEVA PI System for customers in Pharma, Oil & Gas, EPC, PowerGen, and Pulp & Paper.
- Coordination between IT, OT, and business units: Served as technical liaison ensuring alignment across departments on integration requirements and delivery.
- Create and lead roadmap forecasting of Support opportunities, including colleague training, Processes Design and improvement, product onboarding and new hires onboarding.
- Responsible for mid-year performance reviews as well as tracking individual team member KPIs.
- Identity & Access Management: Designed and implemented concepts on the One Identity IAM Platform, including User & Role Administration.
- Built and executed success plans covering onboarding, deployment, adoption, expansion, and renewal.
Tools & Software: OSIsoft Software (PI System, PI Vision, etc.), Gainsight, Salesforce, One Identity, Active Directory, Okta, Jira, Microsoft Office, PowerBI, Highspot, Scrum
General Partner/Board Member - Executive Advisory Board
Kryt by FNL Capital
- Angel Investor and Board Member.
KRYT is a Cameroonian company with a capital of 200 millions FCFA specializing in the local manufacture of high-quality school chalk that complies with international standards.
Customer Success Manager
AVEVA (previously OSIsoft)
- Participate in sales calls with Account Managers, Stakeholders at multiple levels of organization and Partners to support the technical sales agenda and enhance the customer experience as part of an agile team (15 people).
- Manage accounts (Pharma, PowerGen and Pulp & Paper Industries) with an Annual Recurring Revenue (ARR) of 10 million €, by creating and executing success plans and support in customer in five areas: onboarding, deployment, adoption, expansion and renewal.
- Technical project execution: Installed, administered, and migrated OSIsoft PI products (PI Data Archive, PI Vision, PI AF, TAG extensions, upgrades & Migration) both remotely and on-site, following OSIsoft Field Service Technical Standards.
- Production and process data integration: Connected PI systems to production environments and ensured accurate data flow from field devices and control systems.
- Stabilization and development of existing PI environments: Identified performance gaps, resolved configuration issues, and drove continuous improvement of customer PI landscapes.
- Manage accounts by creating and executing success plans and success stories through proactive engagements.
- Principal Trainer for Remote training in EMEA for OSIsoft PI including maintaining knowledge pool and writing articles on how to perform Remote Trainings and mentoring newer instructors in this role.
Tools & Software: OSIsoft Software (PI System, PI AF, PI Vision, etc.), PI Interface OPC DA/UA, One Identity, Active Directory, Okta, Jira, Salesforce, Microsoft Office, PowerBI, Highspot, Scrum
Pre-sales Consultant / Solutions Engineer
AVEVA (previously OSIsoft)
- Participate in sales calls with Account Managers, stakeholders and Partners to support the technical sales agenda and enhance the customer experience as part of an agile team (20 people).
- Delivered story-driven demonstrations of the OSIsoft PI System, covering Cloud, IoT, SaaS, Analytics, AI, and Machine Learning.
- Planned and led PI Planning Workshops and PI System Jumpstart Workshops with customers and partners.
- Installed and administered PI products (administration of the system, extensions of TAGs, PI Vision and PI AF, Upgrade & migration) on-site and remotely.
- Architecture and design decisions: Contributed to solution design for on-premises, hybrid, and cloud-connected PI deployments.
- Responded to RFIs and RFPs; produced customer case studies and documented all interactions in Salesforce.
- Coordinated with Customer Success and Engineering teams to ensure post-sales implementation matched the proposed technical solution.
- Cloud connectivity via Microsoft Azure and OSIsoft Cloud Services.
Tools & Software: OSIsoft Software (PI System, PI AF, PI Vision, etc.), PI Interface OPC DA/UA, Salesforce, Microsoft Office, Webex, OSIsoft Cloud, Microsoft Azure, Active Directory, Okta, Jira
Product Support Engineer, L1, L2 & L3
OSIsoft, part of AVEVA
- Handled 500+ technical support calls (inbound & outbound) in German, English, and French; CSAT score: 4.5/5.
- Installed, configured, and migrated OSIsoft PI products (administration of the system, extensions of TAGs, PI Vision and PI AF, Upgrade & migration) on customer systems remotely and onsite.
- L1, L2 & L3 Support levels with Troubleshooting complex technical issues including OT/IT network problems (Ping, Traceroute, MTR) on- and off-site to determine root cause of communication and control system failures.
- SCADA and PLC interface configuration: Set up and managed PI interfaces to industrial control systems including OPC DA/UA connections.
- Identity & Access Management: Designed and implemented solutions on the One Identity IAM Platform.
- Experienced in teaching numerous public Customer training courses & learning labs and delivering services.
- Principal Trainer for Remote training in EMEA for OSIsoft PI including maintaining knowledge pool and writing articles on how to perform Remote Trainings and mentoring newer instructors in this role.
- Created and executed test plans for the qualification of PI configurations and interfaces.
- Manual software testing in agile project environments; authored test cases, bug reports, and retests.
- Designed and optimized customer system architectures (hardware & software).
- Documentation and knowledge transfer: Maintained knowledge base articles; mentored junior engineers and new instructors.
Tools & Software: OSIsoft Software (PI System, PI AF, PI Vision, etc..), PI Interface OPC DA/UA, Salesforce, One Identity, Active Directory, Okta, Bomgar, ITSM, MS SQL, Confluence, Jira, Webex, Powershell, Windows Terminal, Coveo Salesforce, PowerBI
Process Engineer
Hermetia Baruth GmbH
- Controlled, monitored, and continuously optimized production processes (feed mixing, screening, drying, and degreasing).
- Optimized bioreactor performance: heat transfer, air temperature, drying technology, and equipment cleaning.
Internship
KHK GmbH
Thesis: "Determination of production time and homogeneity of cosmetic products"
- Improved formulation of cosmetics for LipCare range and reduced production time.
- Determination of the Production time and homogeneity of a lip care production using a gas chromatography.
Internship
Libya Oil
- Managed production processes to ensure product quality, consistency, and compliance with established standards.
- Conducted laboratory analyses and routine quality tests on raw materials, intermediate products, and finished goods.
- Monitored production parameters, identified deviations, and supported corrective and preventive actions.
- Used laboratory equipment and analytical methods to assess product specifications and quality.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Manufacturing, Energy, Pharmaceutical, Construction, and Cosmetics.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Customer Service, Investments and M&A, Sales, Quality Assurance, and Business Intelligence.
Summary
with 8+ years of experience spanning customer success, sales management, technical support (L1–L3), Presales consultant and digital transformation projects. Proven expertise in implementing, administering and leading complex IT/OT integration projects, developing architecture concepts, and coordinating across business units, IT, and OT environments.
Skilled at steering internal teams and external partners, with a strong track record of delivering architecture and design decisions across on-premises, hybrid, and cloud environments — and translating technical solutions into clear documentation and knowledge transfer.
I specialize in DevOps practices—automation, scalability, CI/CD pipelines, and cloud infrastructure—alongside software testing and AVEVA PI System. Proficient in Salesforce, Inside Sales, Jira, Microsoft Project and Gainsight.
Multilingual (German C1, English & French native) with a strong background in regulated industries including Pharma, Energy, and Oil & Gas.
Skills
- Team Management
- Client Retention & Relationship
- Aveva Pi System
- Project Management & Delivery
- Customer Onboarding
- Strategic Leadership
- Enterprise Account Management
- Data Analyst
- Business Development
- Customer Success
- Pi Data Archive, Pi Af, Pi Vision
- Technical Lead & Lead Engineering
- Scada, Opc Da/Ua, Plc Interfaces
- Pi Interface Opc Da/Ua
- Architecture & Design Concepts
- On-Premises, Hybrid & Cloud
- Pi System Administration & Migration
- Agile / Scrum
- Azure, Aws
- Data Historian & Industrial Iot
- Stakeholder Management Up To C-Level
- Power Bi & Data Analytics
- Identity & Access Management
- Team & Partner Coordination
- Pharma, Energy, Oil & Gas, Manufacturing
- Documentation & Knowledge Transfer
- Ci/Cd, Devops
- Production & Process Data Integration
- Transferable & Soft Skills: Demonstrated Strong Written And Oral Communication Skills, Experience Managing Research Budgets, Effective Meeting Facilitation, Change Management & Project Management Skills, Mentoring & Coaching.
- Industry Software Skills: Ms Office Products, Ms Teams, Ms Power Bi, Final Cut Pro.
Languages
Education
University of Cumbria
MBA · Artificial Intelligence · Carlisle, United Kingdom
University of Applied Science Münster
BSc · Chemical Engineering · Münster, Germany
Certifications & licenses
ASTQB – ISTQB
Become a Sales Representative
Data Skills for Business
DataCamp
Train the Trainer
CIPD
Formation in GMP
Heinrich University of Düsseldorf
Microsoft Technology Associate: Networking Fundamentals (MTA)
Microsoft
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Loic is based in Werl, Germany and prefers 100% remote projects.
Loic speaks the following languages: English (Native), French (Native), German (Advanced).
Loic has at least 10 years of experience. During this time, Loic has worked in at least 9 different roles and for 9 different companies. The average length of individual experience is 1 year. Note that Loic may not have shared all experience and actually has more experience.
Based on recent experience, Loic would be well-suited for roles such as: Senior System Engineer, Platform Engineer / Customer Success Manager, L9, Deputy Teamlead Customer Success Manager.
Loic's most recent position is Senior System Engineer at AG Solution.
In recent years, Loic has worked for AG Solution, GitHub, part of Microsoft, Hexagon Asset Lifecycle Intelligence, Kryt by FNL Capital, and AVEVA (previously OSIsoft).
Loic is most experienced in industries like Information Technology, Manufacturing, and Energy. Loic also has some experience in Pharmaceutical, Construction, and Cosmetics.
Loic is most experienced in business areas like Information Technology, Customer Service, and Investments and M&A. Loic also has some experience in Sales, Quality Assurance, and Business Intelligence.
Loic has recently worked in industries like Information Technology, Manufacturing, and Energy.
Loic has recently worked in business areas like Information Technology, Customer Service, and Investments and M&A.
Loic holds a Master in Artificial Intelligence from University of Cumbria and a Bachelor in Chemical Engineering from University of Applied Science Münster.
Loic has 6 certificates. Among them, these include: Certified Tester, Foundation Level (ISTQB), Become a Sales Representative, and Data Skills for Business.
Loic is immediately available full-time for suitable projects.
Daily rate distribution
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Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 20 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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