Tungi Dang-Technical PMO | Delivery Master | LLM-Expert
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Experience
Technical PMO | Delivery Master | LLM-Expert
Stealth - NDA
- Owning RAG, LLM-System, ML-ops-Pipelines for various startups in Insurance, Banking, Energy (KRITIS)
Technical PMO | Senior Consulting | Rollout Manager
Telefonica
- Supporting project managers in operational planning and execution: As a core part of the team, I actively supported sub-project managers in implementing CCaaS solutions. By integrating Genesys Cloud, we increased customer service efficiency by 40%.
- Continuous tracking and progress monitoring, as well as follow-up on open deliverables: I developed a real-time dashboard that monitored key KPIs like call volume, wait times, and first-call resolution rate in our CCaaS system. This allowed us to proactively address bottlenecks and increase customer satisfaction by 20%.
- Creating and managing project-related documentation: Responsible for documenting all CCaaS-related processes, including IVR flows, call routing strategies, and integration points with CRM systems like Salesforce.
- Identifying and continuously managing project-related risks and changes: Implemented VoIP and SIP technologies to identify and minimize potential outage risks. Introducing redundant cloud architectures increased system availability to 99.99%.
- Updating project plans and dependencies: Identified and adjusted dependencies between CCaaS components such as AI integrations and customer journey management.
- Monitoring budgets and milestones: Achieved 15% savings through precise budget control and efficient resource management.
- Creating and reviewing status reports in collaboration with sub-project managers for informed decision-making.
- Organizing project meetings including preparation, participation, follow-up, and minutes, leading to a successful launch of CCaaS services for brands like AldiTalk, Blau, NettoKom, AyYildiz, and O2.
Data Governance Lead | Product Architect | Requirements Management
Bundesdruckerei
- Writing concepts, workshops, and requirements for PLAIN to optimize business processes and boost efficiency.
- Designing robust monitoring and logging systems, reducing recovery times by 30%.
- Building and operating complex on-premise cloud platforms using OpenShift (v4), OpenStack (RHOSP), Kubernetes, and Cisco ACI.
- Automating deployments and configurations with Proxmox, Ansible, Terraform, Debian, Docker, GitLab and CI/CD pipelines, cutting deployment times by 40%.
- Designing high-availability storage systems with CEPH, NFS, and S3 to speed up data access and lower storage costs.
- Analyzing complex specifications and documenting business processes for private cloud platform solutions.
- Advising internal and external stakeholders on on-premise cloud platforms and best practices.
- Collaborating successfully with public sector clients and data scientists, increasing customer satisfaction by 25%.
Technical Product Architect
Volkswagen
- Promoting the integration of AI/ML algorithms to deliver personalized product recommendations, increasing cross-selling and upselling revenue by 20%.
- Developing and implementing a multi-brand go-to-market strategy with a white-label front end and poly/mono-repo approach for e-commerce launch.
- Identifying weaknesses in the customer journey by automating shop deployments across multiple environments to increase SLA availability.
- Introducing standardized requirements management in the SAFe environment across multiple teams as a foundation for communication, expectation management, and PI roadmap.
- Leading the transition to a robust cloud-based infrastructure, reducing system downtime by 30% and improving user experience.
Product Lead | DevOps Architect | Roll-Out Manager | Contentsquare Specialist
Gesund.de
- Launching a health platform with AI-powered OCR technology for e-prescriptions, telemedicine, and last-mile delivery. Integrated Twilio Flex and AI-driven chatbots, reducing patient request processing time by 50% and increasing revenue by 65%.
- Working closely with healthcare providers, patients, and B2B partners in telemedicine and pharmacies. Implemented IVR systems and intelligent call routing, boosting SLA compliance by 28%.
- Developing an API-based integration platform for partner ERP systems. Leveraged Twilio Flex to optimize operational processes.
- Analyzing user interactions with ContentSquare, identifying pain points, and developing personalized recommendations, increasing user satisfaction by 40% and conversion rates by 25%.
- Introducing agile methods like Scrum and DevOps practices. Automated deployment processes with Jenkins and Kubernetes, reducing time to market by 30%.
- Developing an intuitive user interface with React Native and integrating payment options, which increased customer engagement and active users by 50%.
Product Line Lead | Senior Consulting | DevOps Architect | Mx3
Allianz Technology
Developed and implemented a multi-cloud strategy with crossplane.io for Azure and AWS platforms.
Introduced effective tracking methods to monitor progress and identify open tasks for greater agility.
Created and reviewed customer-focused product descriptions to clearly communicate product features.
Implemented automated continuous delivery with ArgoCD to minimize risks and reduce errors.
Regularly updated project plans and identified dependencies, especially with Dynatrace and Grafana.
Controlled the budget and ensured milestones were met to lower operating costs and optimize resource usage.
Prepared detailed status reports and analyses with subproject leaders, improving SLA compliance by 35%.
Organized and facilitated regular meetings with stakeholders, insurtech providers, OE clients, and B2B partners.
Developed training programs for customer operations and scaled personnel management within the service teams.
Optimized 24/7 first- and second-level support, reducing incidents by 60% and improving service quality.
Product Lead | AI Architect | Senior Consulting
Uniper AG
Designed and implemented a knowledge graph with AWS Neptune Graph DB to map complex relationships and processes. Integrated CCaaS data, increasing customer satisfaction by 35%.
Optimized delivery start and end processes using Cisco Webex Contact Center, reducing customer complaints by 40% and increasing process stability.
Developed complex SPARQL queries and master tables to analyze customer behavior patterns and implement targeted upsell offers, boosting revenue by 20%.
Implemented and customized Murex3 for energy trading: automated trading processes and integrated real-time market data.
Used Murex3 for risk assessment and monitoring of market, credit, and operational risks.
Automated supply processes with Murex3, reducing manual errors and speeding up workflows.
Developed custom reporting tools within Murex3 for decision support.
Tested new CCaaS features, developed test cases for IVR menus and call routing, improving quality and reducing downtime by 25%.
Integrated UTILMD standards and SAP IS-U for seamless system integration without operational disruptions.
Solution Architect Lead | Cloud Architect | Product Lead
Biontech AG
Built and led a team of six developers to create complex online training for medical executives.
Provided technical consulting and requirements analysis for new features, release planning, and maintenance.
Solution architecture: user story mapping, coordinating epics, and defining user stories with stakeholders.
Built a native AWS and Google Cloud stack with a GraphQL microservices ecosystem and implemented a GraphQL API.
Organized an agile work environment using Scrum methods.
Implemented CI/CD DevOps with microservices (Spring Boot) on Docker, automated tests with Jenkins, and SonarQube.
Performed knowledge graph engineering with neo4j for a GDPR-compliant web application.
Implemented cloud monitoring with New Relic and Datadog.
Designed product features and user workflows together with the UI lead using Sketch.
Solution Architect Lead | AI Engineer | Product Owner | Cloud Architect
RVNT & Messe Stuttgart
Built neural networks for NLP and object detection using Python and TensorFlow. Set up ETL and MLOps pipelines on Azure MLOps.
Performed QA engineering with Cypress.io and k6.io.
Documented implemented services and features in Confluence.
Created and implemented REST APIs and GraphQL.
Managed the product backlog, translating customer needs into user stories.
Advised on performance optimization of web and app interfaces using SOA on microservices, Kafka, Java, Spring Boot, InfluxDB, and Exasol.
Actively participated in Scrum ceremonies.
Conducted code reviews and defined developer guidelines.
Managed a multi-cloud stack on GCP, Azure, and AWS, and created developer documentation.
Set up automated error reporting and crash analytics with Datadog.
Gained user insights through Matomo and Firebase analytics.
Managed the Jira backlog and feature requests in two-week sprints.
Built a CI/CD pipeline with Kubernetes, Docker, Jenkins, SonarQube, and GitLab.
Solution Architect | Data Science, Data Engineering
Capgemini SE
Implemented comprehensive capital markets solutions with Murex3 to support complex processes and enhance operational excellence.
Automated derivatives processes and reporting with Murex3, reducing operational costs by 15%.
Adapted to regulatory requirements in various jurisdictions with Murex3, improving compliance and operational efficiency by 10%.
Developed custom reporting solutions within Murex3.
Performed implementations, upgrades, and performance optimizations of Murex3 platforms.
Advised capital markets companies on integrating cloud technologies, generative AI, and distributed ledger technology.
Managed and optimized reference data with Murex3 to ensure high data quality and cost-efficient compliance.
Product Owner | Data Scientist
Erminas GmbH
Performed business analysis with Tableau and Python for Airbus to evaluate the effectiveness of CCaaS systems, increasing efficiency by 20%.
Developed image recognition models with TensorFlow for IBM, reducing processing time of complex queries by 35%.
Designed an IoT architecture in public healthcare for Microsoft, implementing real-time notifications and automated reminders, boosting patient engagement by 25%.
Led design thinking and user research workshops for user-centered design of CCaaS products.
Ensured maximum user benefits, identified customer requirements, and collaborated closely with technical teams to deliver platform-specific solutions.
Industry Experience
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Experienced in Banking and Finance, Insurance, Information Technology, Energy, Healthcare, and Aerospace and Defense.
Business Area Experience
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Experienced in Information Technology, Project Management, Business Intelligence, Product Development, Finance, and Operations.
Summary
As a Technical PMO, Product Lead, IT Program Manager, SAP Solution Architect, and AI Engineer, I specialize in turning smart IT strategies into innovative digital products. With over nine years of experience in management consulting, software development, and product ownership, I excel at driving data-driven transformations across industries such as manufacturing, logistics, operations, public sector, process management, InsurTech, FMCG, and eHealth. My passion is leveraging artificial intelligence and machine learning to build intelligent, self-learning solutions that empower businesses. I love collaborating with international and interdisciplinary teams to deliver successful projects and fully harness the potential of digital innovations through excellent communication.
Skills
Python
Solution Architect | Microservice
Javascript
Cloud Dev.
Flutter | Swift
Sketch | Zeppelin
Welding
Sketch | Supernova
Flutter | Dart
Javascript
Swift
Python
Tensorflow
Golang
React
Java
R
C++
Jira
Github | Gitlab
Confluence
Contentsquare
Ms Office
Languages
Education
Helmut-Schmidt-University | University of Hamburg
Master of Science · Hamburg, Germany · 1.3
Helmut-Schmidt-University | Copenhagen Business School
Ph.D · Machine learning topics such as NLP, Computer Vision · Hamburg, Germany
Copenhagen Business School
Comp. Research · Copenhagen, Denmark · 1.0
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