Knowledge Management System Experts in Frankfurt
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Meet FRATCH Experts in Frankfurt, who have recently used Knowledge Management System
Joachim Auster
Last position:
Project Manager HubSpot, Tracking + Analytics Expert at Swiss Post
- Create a tracking concept for Google Tag Manager and Google Analytics including data layer, events, triggers, and reporting
- Manage the project team (developers, designers, performance specialists)
- Serve as communication interface between stakeholders and digital departments
Ebru Ataman
Last position:
Product Operations Manager, Media Operations & Growth, Global Marketing at Zalando SE
- End-to-end responsibility for the successful implementation and continuous optimization of Mediatool for strategic media planning (offline & online).
- Development and management of efficient onboarding, configuration, and support processes for international stakeholder teams.
- Leadership of API integrations to connect external systems (e.g., for result tracking and performance measurement).
- Advising departments on tool usage and development, including workshop design, training, and knowledge transfer.
- Establishment and maintenance of comprehensive PMO tracking for all tasks, milestones, and deliverables.
- Prioritization and documentation of requirements, change requests, and bugs in Jira, with transparent communication via Confluence.
- Systematic evaluation of user feedback to derive data-driven optimization measures.
- Responsibility for the monthly Mediatool communication newsletter, including content creation for users and leadership.
Alessandro Pisa Vazquez
Last position:
IT System Administrator – Client Deployment
- Main point of contact for the provisioning of end devices and operating systems
- Pre-installation of software according to company guidelines and integration into the corporate network (Wi-Fi, VPN, domain)
- User support with setup, process improvements, and handling of returns (RMAs)
Günther Eufinger
Last position:
Senior Consultant at ISMS Rollout – Information Security Certification (ISO 27001)
- Built and successfully certified the Information Security Management System (ISMS) according to ISO 27001 in seven country organizations (Ghana, India, Bangladesh, Uzbekistan, Serbia, Kosovo, Albania).
- Full implementation of the ISMS from kick-off phase to certification, including defining the governance structure and process landscape.
- Developed and delivered target-group-specific trainings, workshops, and coaching sessions for local responsible persons on the basics of information security and ISMS operations.
- Designed and continuously improved training concepts and content to increase understanding and acceptance.
- Identified and implemented improvements in processes and tools, including risk management for international projects.
- Optimized central ISMS core processes from the idea through pilot operation and fine-tuning to global rollout.
- Optimized knowledge management, as well as work aids and methods for the global ISMS team.
- Built and moderated cross-functional coordination with key interfaces to the ISMS.
- Microsoft Teams, Excel, SharePoint Lists, Power Apps.
Svyetoslav Pidgornyy
Last position:
CTO at Skar Audio
- Main developer in an online retail company
- Built an online shop using the Next.JS React framework
- Integrated the site with dozens of third-party apps using REST and GraphQL APIs
- Built a backend for order management, warehouse management (with iPhone app), and supply management
- Automated invoicing and finances with QuickBooks
Eduard Van Kleef
Last position:
Workshop Leader 'Introduction to AI Development Tools' at Software company in Wiesbaden
- Presentation introducing generic AI and large language models
- Explanation of legal frameworks (EU AI Act, US CLOUD Act, GDPR)
- Systematic review of AI tools along the SDLC and holistic systems
- Comparison of on-prem LLMs vs. cloud-based, as well as change management and works council
- Facilitated the discussion and derived next steps for introducing AI development tools
Samiksha Saharya
Last position:
Senior Information Manager (Client: EUMETSAT) at Crowd Consultant
- Coordinated documentation lifecycles ensuring compliance, approvals, and accessibility.
- Maintained and controlled master data in document management systems (M-Files, SharePoint).
- Prepared reports, dashboards, and presentations for senior management.
- Supported internal/external communication and formal reviews.
- Improved knowledge management through metadata validation and version control.
- Oversaw approval workflows, documentation compliance, and master data management.
- Provided advisory support to stakeholders on IT documentation and archiving standards.
- Implemented and supported change and problem report management processes within ITSM framework.
- Prepared KPI dashboards and structured reports to monitor CM deliverables and track compliance.
- Maintained and improved documentation workflows in M-Files and Confluence, ensuring metadata accuracy and GDP compliance.
- Tools: M-Files, Jira, Confluence, SharePoint, MS Office
Mathew Divine
Last position:
Data Science Expert and AI Strategist at Freelancer
- Built an API to ingest, clean, translate, and index EU tenders documents in Neo4j, enabling hybrid search with RAG and Cypher queries via a Streamlit dashboard
- Deployed the API on AWS Lightsail container services with CI/CD automation via GitHub Actions, ensuring stability through pytest unit and integration tests
- Designed and developed a comprehensive online course on data analysis using ChatGPT for professionals and learners, creating instructional videos and interactive Jupyter notebooks
- Utilized OBS and professional audio equipment to ensure high-quality video and audio content
- Led a CRM data normalization and cleaning project visualized via a Sankey diagram to aid customer understanding and pipeline development
- Implemented and validated a genAI-driven web crawling strategy on AWS, ensuring data quality, scalability, and CRM data augmentation
Benedikt Berghof
Last position:
CRM Project Lead at REWE Group & PENNY GmbH
- Penny App loyalty program: go-live preparation
- Training
- Operations structuring
Timm Berg
Last position:
Director Business Development at Meliva Deutschland
- Restructuring several outpatient and inpatient sites
- Development and expansion of the existing service portfolio
- Contract negotiations with partners, suppliers, and staff
- Development and implementation of KPIs in the managed practices and surgery centers
Steffen Hermanni
Last position:
Freelance management consultant and owner at Gordi Consult
Discover over 15,000 top freelancers
Statistics of experts using Knowledge Management System
Aggregated from the professional profiles of matched freelancers.
Experience
21 years
Position duration
3.2 years
Positions per freelancer
9 (Germany: 11)
Top business areas
Information Technology, Project Management, Business Intelligence
Top industries
Information Technology, Professional Services, Banking and Finance
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
100% (Germany: 90%)
Master's degree or higher
50% (Germany: 65%)
Doctorate
13% (Germany: 14%)
Certifications per freelancer
4
Most common languages
German, English, French
Speak two or more languages
91% (Germany: 99%)
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Frankfurt are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Frankfurt using Knowledge Management System
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
What it covers
A knowledge management system helps teams store, structure, and retrieve internal knowledge. It supports company wikis, help centers, policy libraries, and search across documents, tickets, and shared notes. Strong experts shape the system so people can find the right answer quickly.
Typical work
- Set up knowledge bases and article structures
- Improve search, tagging, and content navigation
- Connect support tools, portals, and document sources
- Clean up outdated content and ownership rules
These projects often appear in support, operations, HR, compliance, and IT. In Frankfurt, they are common in firms that need structured knowledge across office teams, regional branches, and multilingual users.
Core stack
The stack depends on the product, but strong specialists know how to work with Confluence, SharePoint, Notion, ServiceNow Knowledge, Zendesk Guide, or custom intranet setups. They also understand taxonomy, access control, permissions, and search tuning.
When to bring in help
Companies bring in freelance experts when content is scattered, search is weak, or a system rollout stalls. They also help during migrations, reorganization, merger integration, or when a help center must serve both customers and internal teams.
What good specialists do
Good professionals do more than upload articles. They define content models, set review flows, improve findability, and make sure knowledge stays current.
- Map user questions to content types
- Reduce duplicate and stale articles
- Set governance and editorial ownership
- Support adoption with clear information design
Collaboration and fit
A skilled knowledge management system specialist works with subject matter experts, support leads, and process owners. In Frankfurt, remote work is common, but on-site workshops help when teams need to align on language, approvals, or cross-department workflows. The best experts keep the system practical, easy to search, and easy to maintain.
Frequently asked questions
The facts hiring teams ask for most often when it comes to Knowledge Management System.
A Knowledge Management System is used to capture, organize, and share company knowledge in one place. It helps teams answer repeated questions faster, keep policies current, and make support content easier to find. Many companies also use it as a knowledge base for customer service or internal operations.
KMS is the broader term. A knowledge base is usually one part of it, focused on articles and answers, while an intranet may include news, files, and internal pages beyond knowledge content. In practice, companies often combine all three in one system.
A strong knowledge management system specialist often works with Confluence, SharePoint, Notion, ServiceNow Knowledge, Zendesk Guide, or a custom portal. The right choice depends on who needs the content, how search should work, and how tightly the system must connect to other tools. Migration experience matters when a company is moving from one setup to another.
A good Knowledge Management System freelancer needs more than product knowledge. Look for taxonomy design, information architecture, search tuning, content governance, and clear writing. It also helps if the expert understands support workflows, permissions, and approval processes.
For a simple rollout, a practical KMS specialist may be enough. For a messy content migration, multilingual structure, or a system used across departments, you want someone who has handled governance and adoption work before. The more people depend on the system, the more important process experience becomes.
Yes, most knowledge management system work can be done remotely. Remote collaboration works well for configuration, content cleanup, and search improvements. On-site time in Frankfurt is useful for workshops, stakeholder interviews, and decisions that need quick alignment across teams.
A strong Knowledge Management System expert shows a clear structure, not just a long tool list. Look for examples of better search, cleaner content ownership, review cycles, and better user paths to answers. Good specialists explain how they keep the system maintainable after launch.
If people cannot find answers, articles are duplicated, or ownership is unclear, a KMS project is already losing value. Outside help is also useful when content lives in too many places or when a new system must be rolled out without breaking daily work. In Frankfurt-based teams, this often comes up during cross-site coordination or language standardization.
The average hourly rate of freelancers in Frankfurt, Germany who have used Knowledge Management System in their recent projects is 130 €, which corresponds to a daily rate of about 1,037 € based on an 8-hour working day.
Of the freelancers in Frankfurt, Germany who have used Knowledge Management System in their recent projects, 100% hold at least a Bachelor's degree, 50% hold at least a Master's degree, and 13% hold a doctorate.
On average, freelancers in Frankfurt, Germany who have used Knowledge Management System in their recent projects have 21 years of professional experience, with a single engagement typically lasting around 3.2 years.
The most common languages among freelancers in Frankfurt, Germany who have used Knowledge Management System in their recent projects are German (100%), English (91%), and French (36%).
The most common industries among freelancers in Frankfurt, Germany who have used Knowledge Management System in their recent projects are Information Technology (73%), Professional Services (55%), and Banking and Finance (45%).
The most common business areas among freelancers in Frankfurt, Germany who have used Knowledge Management System in their recent projects are Information Technology (91%), Project Management (73%), and Business Intelligence (64%).
Main locations of FRATCH Experts, who have recently used Knowledge Management System
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin 
Hamburg 
Munich 
Cologne 
Stuttgart 
Essen Request a free demo
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Philipp Thomaschewski
FRATCH CEO
