Jerry (Lambert) Fonou
IT Requirements and Test Management in the S/4 HANA Implementation Project
Experience
IT Requirements and Test Management in S/4 HANA Implementation Project
Q_PERIOR AG
- Create functional concepts for implementing applications
- Coordinate tests
- Create and execute test cases
- Create test reports
IT Service Management in the ServiceNow Implementation Project
Q_PERIOR AG
- Develop concepts such as policies, work instructions, and RACI matrices for ITIL processes: Incident and Problem Management, Change Management, Asset and Configuration Management, Knowledge Management
- Model processes according to ServiceNow standards for Incident and Problem Management, Change Management, Asset and Configuration Management, Knowledge Management
- Model processes for software licensing according to ServiceNow standards
- Create and execute test cases for Incident and Problem Management, Change Management, Asset and Configuration Management, and IT Service Catalog in the ServiceNow test environment
IT Test Management in the Atlas Project
Q_PERIOR AG
- Create and execute test cases for migration and integration tests
- Develop test scripts for IT operations
- Coordinate meetings on testing status
- Create test reports
Automation of the Loan Application Process with Camunda
Q_PERIOR AG
- Agile and traditional project management
- Coaching in agile methods
- Quality assurance of project milestones in Jira
- Research and support in selecting Camunda
- Coordinate and run all project meetings
- Maintain communication with stakeholders
- Facilitate and document workshops
- Support process modeling of the loan application process with Camunda
- Assist in setting up technical components
- Support test management
- Regular project reporting to the management team
- Maintain the project handbook
- Collect and review subproject results
- Manage project permissions
- Support technical implementation
IT Service Management for Service ID Life SaaS Belgium
Allianz Technology SE
- Monitor Incident, Change, and Problem Management processes in ServiceNow
- Conceptual development of service management in department A-CT105ABBS
- Support service management for ABS Goes Linux (AGL)
- Create monthly service reports
- Adjust dashboards in ServiceNow
- Coordinate meetings for critical incidents
- Create documents such as wiki pages for process descriptions
- Structural and conceptual tasks
IT service management in the Regulatory Readiness Programmes project
DZ HYP AG
- Post-merger integration of the AMS operating units of DG HYP and WL Bank
- Designing the combined organizational structure and processes
- Standardization of processes, work instructions and service level agreements
- Defining uniform standards and tools (ServiceNow) in incident and issue management
- Supporting the department head and coordinating project activities
- Creating guidelines and work instructions
- Process modeling for incident and problem management, change management, asset and configuration management, patch management, requirements management, capacity management, service level management
- Creating training materials and conducting training on capacity and service level management
- Creating instructions for incident reports
- Conducting regular status meetings and quality assurance
- Organizing and running project management meetings
- Maintaining and updating project plans
Industry Experience
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Experienced in Information Technology, Professional Services, Banking and Finance, Real Estate, and Insurance.
Business Area Experience
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Experienced in Information Technology, Quality Assurance, and Project Management.
Skills
Focus Areas
- Sap Banking
- It Service Management
- It Test Management
- Project Management
- It Application Management
Industry Expertise
- Banking
- Automotive Industry
- Service Providers
- Public Sector
Professional Expertise
- It Service Management / Application Management Services
- It Process Management
- It Test Management
- It Requirements Management
- It Project Management
Methodological Expertise
- Conceptual Design (Uml, Erm)
- Project Management (Wbs)
- Process Methods (Bpmn, Process Modeling/optimization, Eepk)
- Application And Service Management (Itil Methods And Processes)
- Test Management (Test Design, Test Execution, Test Planning)
- Project Management (Wbs, Prince 2)
It Skills
- Databases/database Languages (Sql, Mysql, Sybase)
- Programming Languages (Css, Html, Abap)
- Sap (Sap Sem, Sap Fi, Sap Cml, Sap Trm, Sap Om, Sap Bp, Sap Bw, Sap Solution Manager, Sap Security, Sap Fiori)
- Regulatory Reporting/abacus
- Data Modeling Tools (Ab Initio, Sap Powerdesigner)
- Software Development Tools (Spring Framework, Power Designer, Eclipse, Apache Tomcat, Visual Studio)
- Process Design Tools (Aris, Camunda, Enterprise Architect, Inubit, Cordys, Bizagi, Confluence)
- Test Tools (Jira, Silk, Sap Solution Manager, Hp)
- Ticketing Systems (Servicenow, Hp, Omnitracker, Sm4c)
- Configuration Management Tool (Vasgard/ian)
Languages
Education
Hochschule Furtwangen
Master of Science · Software Architecture · Furtwangen, Germany
Hochschule Darmstadt
Bachelor of Science · Applied Computer Science · Darmstadt, Germany
Evangelisches Gymnasium
Douala, Cameroon
Certifications & licenses
Itil4 Foundation Level
Prince2 Foundation Certificate In Project Management
Istqb Foundation Level
Itil V3 Foundation Level
Sap Bi Certified
Presentation Techniques
Customer-Oriented Communication
Facilitator For Global And Intercultural Education
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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