Robert (Edward) Pinnington-Programme Manager
Check rate
Experience
Programme Manager
IKEA
- Designed and implemented a global lifecycle programme across EMEA, APAC & NA, unifying processes and systems to improve vendor coordination and operational efficiency
- Developed and deployed supporting systems and processes, enhancing traceability and service reliability across logistics operations
- Introduced a standardised Service Test & Validation framework, improving quality assurance and reducing deployment errors
Service Delivery Manager
IKEA
- Defined SLAs/OLAs and managed delivery via KPIs and user experience metrics, achieving consistent service levels and improved vendor accountability
- Built strong relationships with vendors (HCL, Capgemini, IBM) in Germany, Sweden, and India, streamlining collaboration and reducing service friction
- Implemented €8m budget optimisation and lifecycle transformation projects, increasing service efficiency and reducing costs
Programme & Service Delivery Manager
T-Systems
- Led a €6m programme to transfer 100+ processes to Hungary & Slovakia, reducing operational costs and improving service scalability
- Designed, implemented, and trained two service desks for 5,000+ users, establishing a sustainable support model with measurable service improvements
Service Delivery, Application & Project Manager
Commerzbank
- Consolidated service desks and refreshed infrastructure through a €20m project, improving support efficiency and saving €1m annually
- Delivered €5m Service Knowledge Management and Catalogue projects, enhancing internal communication and service transparency
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Retail, Banking and Finance, and Information Technology.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Information Technology, Logistics, Quality Assurance, Operations, and Procurement.
Summary
Senior Programme & Service Delivery Manager with 30+ years of global experience across IT, banking, logistics, and outsourcing. Certified ITIL Master and PRINCE2 Master. Co-author of the ITIL 4 Service Request Management Practice Guide. Proven track record in leading enterprise transformations, mentoring teams, and delivering accredited training across EMEA. Available for consulting and training engagements in ITIL service governance. Prince2
Skills
- Portfolio, Programme, Project & Office Management
- Service Management
- Service Desk Management
- Front & Back Office Application Support Management
- Financial Settlements
- Outsourcing
- Logistics
- Procurement
Languages
Education
BA (Hons) · Social Sciences
Certifications & licenses
ITIL Master
PeopleCert
PeopleCert
Statistics
Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Robert is based in Wehrheim, Germany.
Robert speaks the following languages: English (Native), German (Intermediate).
Robert has at least 25 years of experience. During this time, Robert has worked in at least 4 different roles and for 3 different companies. The average length of individual experience is 6 years and 3 months. Note that Robert may not have shared all experience and actually has more experience.
Based on recent experience, Robert would be well-suited for roles such as: Programme Manager, Service Delivery Manager, Programme & Service Delivery Manager.
Robert's most recent position is Programme Manager at IKEA.
In recent years, Robert has worked for IKEA.
Robert is most experienced in industries like Retail, Banking and Finance, and Information Technology.
Robert is most experienced in business areas like Project Management, Information Technology, and Logistics. Robert also has some experience in Quality Assurance, Operations, and Procurement.
Robert has recently worked in industries like Retail.
Robert has recently worked in business areas like Logistics, Project Management, and Quality Assurance.
Robert holds a Bachelor in Social Sciences.
Robert has 2 certificates. These include: ITIL Master and PRINCE2 Master.
The availability of Robert needs to be confirmed.
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Calculated based on our freelancers’ daily rates as of 4 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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