Knowledge Management System Experts in Berlin

• Founded an AI-powered scheduling and business-management SaaS for SMBs, owning technology strategy, architecture, product development, UX, billing and go-to-market execution.
• Architected and shipped a multi-tenant platform with REST APIs, RBAC, CRM, billing and notifications, powering the manager dashboard, admin console, booking experience and iOS/Android applications.
• Led and mentored 7 software engineers, 1 DevOps engineer, 1 QA engineer and 1 UX/UI designer, while remaining hands-on across backend, frontend and product delivery.
• Built AI voice and chat agents using Python/FastAPI, OpenAI and Anthropic APIs, RAG, pgvector and tool calling; integrated Twilio, Google Calendar/Meet, Stripe and Firebase.
• Owned production infrastructure and automated delivery across separate environments using Docker, Nginx, GitHub Actions and Grafana; represented the company at accelerators and international startup events.

Selected stack: Python, FastAPI, Node.js, Vue 3, React/Next.js, React Native, PostgreSQL, Redis, Docker

• Development and implementation of tailored information security strategies

• Introduction and further development of ISMS according to ISO 27001, BSI baseline protection, and other standards

• Risk management and creation of security concepts

• Consulting for KRITIS, PCI DSS, TISAX, and VdS 3473/10000

• Building and improving security organizations

• Creation and implementation of guidelines, policies, work instructions, and process descriptions

• Audit support and certification preparation

• Conducting trainings, workshops, and awareness campaigns

• Selection and consulting on the introduction of IT security solutions such as SIEM, DLP, IDS/IPS, firewalls, and encryption technologies

• Conducting penetration tests and vulnerability analyses

• Consulting on the selection, integration, and management of security architectures in complex IT environments

• Consulting on ITSM and managed security services and SOC

• Leading and managing complex projects to improve information security

• Process analysis, optimization, and management according to ITIL, ISO 27001, and cybernetics

• Introduction and quality assurance of management, documentation, and knowledge management systems

• Support in complying with regulatory information security requirements (e.g. GDPR, HIPAA, SOX, GMP, KRITIS)

• Development and implementation of risk analysis procedures

• Organizing initial response, forensic investigations, and organizational measures in the event of security incidents

• Designing and running targeted workshops on topics such as ISMS, IT risks, and current threat scenarios

• Awareness campaigns to promote security culture in companies

• Special trainings on ISO 27001, BSI baseline protection, KRITIS, and other relevant standards

• Simulations and exercises to prepare for information security incidents

• Interim management for leading information security projects or IT security organizations

• Taking on the role of an external CISO (Chief Information Security Officer)

• Support in developing and implementing IT security and corporate strategies

• Coaching and mentoring of managers in the field of information security

• Building and leading security departments as well as recruiting and qualifying employees

• Temporary assumption of management responsibility in critical situations

• Built Hub Europe Operations Training Concept (OTC) to meet growth and expansion projects for upcoming 5 years in Power Transformers, Distribution, Insulation and Components.
• Built up Operations Training Centre in Ludvika, Sweden to develop manufacturing skills, reduce production lead, drive manufacturing qualification processes, continuous improvement, testing requirement, HSE and production standards.
• Developed Operations Competency Framework driven by production Onboarding (12-month), shadowing & reverse shadowing, full capacity, coaching and knowledge transfer.
• Constructed Power Distribution and Traction Training Centre in Lodz, Poland with focus on DTR technical capability to meet growth plans and comply with manufacturing qualifications.
• Built the operations training team setup including training project managers and trainers within 18 factories in Europe, led the change management through implementation and readiness framework, localisation and adaptation plans, knowledge transfer programmes.
• Developed the On-Job-Training process and OJT Trainer capability through technical train-the-trainer (TTT) qualification programmes.
• Designed Hub operations training strategy and Integrated Transformer Management (ITM – Kaizen Way), Coaching and Facilitation Framework to enhance performance in key manufacturing parameters such as Safety, Quality, Delivery, Inventory, and Cost (SQDIC).
• Developed a large-scale manufacturing certification and qualification processes, deployed competency maps and matrices for more 50 production areas on POKA knowledge management and LMS, implemented the quality review process to meet the qualification standards.

• Responsibility for time, budget and quality targets of the sub-project
• Creation and maintenance of the sub-project plan including dependencies to FI, CO, PP, SD
• Definition of work packages, resource planning and progress monitoring
• Risk and change management within module scope
• Analysis of as-is processes in procurement, logistics and warehouse management
• Design of to-be processes according to SAP standard (EWM warehouse processes such as goods receipt, put-away, picking, goods issue)
• Coordination with key users and specialist departments
• Support for interface development with external warehouse systems and supplier portals
• Organization of test data, error tracking and test documentation
• Support for deployment preparation and key user training
• Participation in the cutover plan (data migration, go-live preparation)
• Support of the department during the hypercare phase after go-live
• Assistance in mapping EWM core processes
• Management of external service providers
• Use of Jira, Confluence, Signavio, MS Teams, Aqua ALM

• Designed, managed, and implemented the company’s operational, compliance, procurement, and financial strategy, ensuring alignment with rapid scaling and regulatory objectives.
• Built and scaled operational infrastructure across IT, HR, Finance, Procurement, and Compliance, supporting growth from 4 to 20 team members in 6 months.
• Oversaw financial management of OPEX, including budgeting, monitoring, and cost optimization to sustain high-growth operations.
• Developed and executed a procurement strategy, including vendor selection, negotiation, and performance oversight.
• Procured and managed external consultants (compliance, quality, regulatory experts) and orchestrated collaboration across internal teams and external partners to meet milestones.
• Implemented policies, SOPs, and business systems (compliance tracking, eQMS, payroll, vendor management, data governance) to support regulatory compliance and scalability.
• Managed and actively oversaw regulatory and compliance programs, embedding GDPR, HIPAA, SOC 2, ISO 27001, and ISO 27701 requirements into day-to-day operations.
• Directed the rollout of a Quality Management System (QMS) aligned with ISO 13485 to prepare for medical device and AI regulatory certifications.
• Led people and culture development, establishing onboarding, performance management, and cross-functional collaboration structures to scale the organization effectively.
• Established risk management and business continuity frameworks, including security controls, risk registers, and compliance safeguards.
• Engaged executive leadership, board, and investors to align operational strategy with corporate goals and market expansion.
• Enabled technology-driven operations, selecting and implementing digital systems (e.g., Drata, Qualio) to ensure compliance and efficiency.
• Scaled StratifAI’s operational backbone to support rapid growth and international market readiness.
• Achieved ISO 27001, ISO 27701, SOC 2, GDPR, and HIPAA compliance within 6 months, enabling enterprise and healthcare partnerships.
• Implemented a QMS system aligned with ISO 13485, paving the way for regulatory approvals and positioning for upcoming ISO 13485 certification, CE-IVDR marking, and FDA clearance within 12 months.
• Designed and executed governance, procurement, and financial controls, ensuring efficient resource allocation and sustainable compliance.
• Established a culture of structured growth, integrating people, processes, and compliance frameworks to maintain operational excellence.
• Enabled StratifAI to confidently enter regulated US and EU markets, building the foundation for long-term expansion.

• Founder of a consulting practice focused on digital transformation and emerging tech
• Built a proprietary framework for evaluating technology startups based on multi-dimensional criteria
• Provide services to clients on matters related to integrating emerging technologies into their business
• Articulate digital transformation strategies and support in the execution activities
• Advise clients on investment opportunities in technology startups using a proprietary startup evaluation framework
• Advise various funds on investment opportunities in the Blockchain and Crypto space
• Speaker on topics related to blockchain, crypto, and digital transformation

• Development of a system for capturing, storing and using knowledge
• Assessing the current state and requirements for capturing employees' implicit knowledge
• Creating the appropriate taxonomy for each technical area
• Setting up a suitable technical architecture
• Conducting expert interviews using artificial intelligence (AI)
• Concept for data security
• Analysis and evaluation of the approach and results
• Implementation of organizational changes

• Attempted founding of a platform for career development and personal coaching
• Top 3 placement in the Berlin-Brandenburg business plan competition
• Conducted independent market analysis and user research
• Built a comprehensive knowledge graph for roles, skills, and experiences
• Data transformation and setting up data pipelines on Azure

• Leasing, lifecycle and process management for Apple iPhones, maintenance and expansion of the MDM system, coordination of leasing, device integration into DEP and MDM, followed by a rollout and hardware swap process, plus a BYOD and Android option
• Migration of the IT ticket system from ManageEngine ServiceDesk Plus to Atlassian Jira Service Management: project management, definition of ticket types, seamless execution according to a detailed timeline, user communication, decommissioning of the old system
• Project lead: SAP interface in workforce management to automate reading of working hours
• Sub-project lead for inventory software EZO AssetSonar: demand management, software selection, procurement

• Collaborated with impacted stakeholders and project team members to complete change impact assessments and deliver a training plan with a series of just-in-time, blend-learning opportunities.

• Implemented a transition plan, leveraging community focal points and in-country implementation partners for effective communication and engagement, defining change readiness checklists, and preparing to transition over 10,000 global community members from version 1 to version 2 of the EIOS system.

• Delivered a communications and engagement strategy to scale-up a global collaboration platform, growing 190 modellers and analysts to over 1000 connected community members within 15 communities in 6 months, enabling collaboration for greater public health impact.

• Implemented a monitoring and evaluation framework to measure the success and impact of the platform in collaboration and public health decision making, providing key storytelling opportunities, reporting for donors and highlighting focus areas for continuous improvement.

• Delivered bite-sized learning and webinars to upskill department colleagues in topics such as stakeholder engagement, resistance management and change methodologies to mitigate limited in-house change management capacity.

• Delivered a change approach to pilot a new one health competency framework for field epidemiology training programmes in Turkey, Nigeria and Thailand, focusing on partnering with in-country implementation coordinators to identify local impacts and needs.

• Partnered with Bangladesh country office to facilitate stakeholder analysis sessions and empower them to identify in-country change agents to implement the one health competency framework.

• Analysis of the existing SOC infrastructure and assessment of security operations

• Transition to a new operating model including security monitoring, incident response and threat intelligence

• Coordination between internal teams, external partners and service providers

• Implementation of Microsoft Intune: configuration, compliance policies and BYOD management

• Implementation of Microsoft Defender: endpoint and network protection, automated threat detection and incident response

• Training of IT security teams and end users

• Deployment of Microsoft Sentinel: integration into existing systems, automation of playbooks

• Introduction of Conditional Access: policies, MFA, creation of reports and dashboards

• Project management from initiation to completion, including change, risk and acceptance management

• Project controlling regarding schedules, costs and quality

• Requirements management: collection, classification and assessment of IT security requirements

• Define and own the end-to-end product lifecycle for flagship project (web and mobile app, more than 15M total users). Lead delivery, track and analyse product metrics, data and KPIs.
• Drive roadmap planning: translate long-term product vision and product strategy, business objectives, customer needs into a prioritised backlog for cross-functional teams.
• Lead cross-functional teams using Agile methodologies: facilitate daily stand-up meetings, sprint planning, poker-planning, retrospectives, and demos; conduct feature kick-off meetings.
• Maintain clear and trust communication with stakeholders through product updates, presentations and regular reports, acting as a bridge between technical teams and business leaders.
• Apply data-driven hands-on approach with product analytics, experimentation, and customer interviews for decision-making across product development.
• Contribute to annual strategic planning with the Board by translating market dynamics, customer needs and competitive positioning into actionable product roadmap and goals.
• Increased in-app conversion by 13% and reduced average purchase time by 50% through Google Analytics implementation and UX/UI redesign.
• Reduced support workload by 60% by implementing an AI-powered support system with a knowledge base and automated Jira ticket creation.
• Reduced key client churn by 14% and increased internal project revenue by 22% YoY by building a data-driven analytics framework in Power BI.
• Optimised referral program costs by 17% and improved retention by 22%.
• Enabled global market expansion across 6+ regions by leading the design and delivery of a payment integration platform, integrating 10+ payment methods via a unified API.

• Strategic direction and concept development (AKDB)
• Project-supporting communication, mindset development, change (Adolf Würth)
• Management and development of a digital communication and collaboration culture (Axel Springer Management, Bertelsmann Stiftung)
• Self-development, team development and organizational development (DiaSys Diagnostic)
• Workshops, webinars and trainings for different target groups (Eurogate)
• Development of managers and work with stakeholders (IDT Dichtungen)
• Networking, exchange, learning and dialogue formats (KNF Group)
• Creating structures and processes (Luzerner Kantonsspital)
• Building, leading and supporting project teams, project team development (Microsoft Deutschland)
• Project steering, project management, role-based leadership (MS-Schramberg)
• Use cases and best practices (REWE Group)
• Development of communication and training materials (RheinEnergie)
• Social learning, knowledge management (Spitalregion RWS)
• Artificial intelligence (St. Josefs-Stift)