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Knowledge Management System Experts in Berlin

in minutes with vetted specialists and the power of AI

Hire experts who design knowledge bases, taxonomy, search, and content governance for Knowledge Management Systems. They improve internal support, capture tribal knowledge, and connect documents, FAQs, and workflows with vetted, available freelancers matched fast and precisely.

Meet FRATCH Experts in Berlin, who have recently used Knowledge Management System

Verified expert

Oliver Schulz

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Project Lead

Falkensee
Oliver Schulz

Last position:

SAP Sub-Project Lead (SCM, MM, EWM) at Brunata Wärmemesser Hagen GmbH & Co KG

  • Responsibility for time, budget and quality targets of the sub-project
  • Creation and maintenance of the sub-project plan including dependencies to FI, CO, PP, SD
  • Definition of work packages, resource planning and progress monitoring
  • Risk and change management within module scope
  • Analysis of as-is processes in procurement, logistics and warehouse management
  • Design of to-be processes according to SAP standard (EWM warehouse processes such as goods receipt, put-away, picking, goods issue)
  • Coordination with key users and specialist departments
  • Support for interface development with external warehouse systems and supplier portals
  • Organization of test data, error tracking and test documentation
  • Support for deployment preparation and key user training
  • Participation in the cutover plan (data migration, go-live preparation)
  • Support of the department during the hypercare phase after go-live
  • Assistance in mapping EWM core processes
  • Management of external service providers
  • Use of Jira, Confluence, Signavio, MS Teams, Aqua ALM
Verified expert

Sascha Brossmann

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Fractional CPO / VP Product / Head of Product / Product Lead

Berlin
Sascha Brossmann

Last position:

Parent at Full-time Parent

Verified expert

Afif Fattouh

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Managing Director – Technology Advisory

Berlin
Afif Fattouh

Last position:

Managing Director – Technology Advisory at Hildens Consulting

  • Founder of a consulting practice focused on digital transformation and emerging tech
  • Built a proprietary framework for evaluating technology startups based on multi-dimensional criteria
  • Provide services to clients on matters related to integrating emerging technologies into their business
  • Articulate digital transformation strategies and support in the execution activities
  • Advise clients on investment opportunities in technology startups using a proprietary startup evaluation framework
  • Advise various funds on investment opportunities in the Blockchain and Crypto space
  • Speaker on topics related to blockchain, crypto, and digital transformation
Verified expert

Ludvig Gorondi

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Founder

Berlin
Ludvig Gorondi

Last position:

Founder at Insightl.ai Lernplattform

  • Attempted founding of a platform for career development and personal coaching
  • Top 3 placement in the Berlin-Brandenburg business plan competition
  • Conducted independent market analysis and user research
  • Built a comprehensive knowledge graph for roles, skills, and experiences
  • Data transformation and setting up data pipelines on Azure
Verified expert

Martin Luckmann

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Senior Consultant

Berlin
Martin Luckmann

Last position:

Senior Consultant at Aucoteam GmbH

  • Development of a system for capturing, storing and using knowledge
  • Assessing the current state and requirements for capturing employees' implicit knowledge
  • Creating the appropriate taxonomy for each technical area
  • Setting up a suitable technical architecture
  • Conducting expert interviews using artificial intelligence (AI)
  • Concept for data security
  • Analysis and evaluation of the approach and results
  • Implementation of organizational changes
Verified expert

Abby Mcpherson

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Change Consultant

Berlin
Abby Mcpherson

Last position:

Change Consultant at Amaris Consulting

  • Collaborated with impacted stakeholders and project team members to complete change impact assessments and deliver a training plan with a series of just-in-time, blend-learning opportunities.

  • Implemented a transition plan, leveraging community focal points and in-country implementation partners for effective communication and engagement, defining change readiness checklists, and preparing to transition over 10,000 global community members from version 1 to version 2 of the EIOS system.

  • Delivered a communications and engagement strategy to scale-up a global collaboration platform, growing 190 modellers and analysts to over 1000 connected community members within 15 communities in 6 months, enabling collaboration for greater public health impact.

  • Implemented a monitoring and evaluation framework to measure the success and impact of the platform in collaboration and public health decision making, providing key storytelling opportunities, reporting for donors and highlighting focus areas for continuous improvement.

  • Delivered bite-sized learning and webinars to upskill department colleagues in topics such as stakeholder engagement, resistance management and change methodologies to mitigate limited in-house change management capacity.

  • Delivered a change approach to pilot a new one health competency framework for field epidemiology training programmes in Turkey, Nigeria and Thailand, focusing on partnering with in-country implementation coordinators to identify local impacts and needs.

  • Partnered with Bangladesh country office to facilitate stakeholder analysis sessions and empower them to identify in-country change agents to implement the one health competency framework.

Verified expert

Anna Moiseeva

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Senior Product Manager / Project Lead

Berlin
Anna Moiseeva

Last position:

Senior Product Manager / Project Lead at Keepcode

  • Define and own the end-to-end product lifecycle for flagship project (web and mobile app, more than 15M total users). Lead delivery, track and analyse product metrics, data and KPIs.
  • Drive roadmap planning: translate long-term product vision and product strategy, business objectives, customer needs into a prioritised backlog for cross-functional teams.
  • Lead cross-functional teams using Agile methodologies: facilitate daily stand-up meetings, sprint planning, poker-planning, retrospectives, and demos; conduct feature kick-off meetings.
  • Maintain clear and trust communication with stakeholders through product updates, presentations and regular reports, acting as a bridge between technical teams and business leaders.
  • Apply data-driven hands-on approach with product analytics, experimentation, and customer interviews for decision-making across product development.
  • Contribute to annual strategic planning with the Board by translating market dynamics, customer needs and competitive positioning into actionable product roadmap and goals.
  • Increased in-app conversion by 13% and reduced average purchase time by 50% through Google Analytics implementation and UX/UI redesign.
  • Reduced support workload by 60% by implementing an AI-powered support system with a knowledge base and automated Jira ticket creation.
  • Reduced key client churn by 14% and increased internal project revenue by 22% YoY by building a data-driven analytics framework in Power BI.
  • Optimised referral program costs by 17% and improved retention by 22%.
  • Enabled global market expansion across 6+ regions by leading the design and delivery of a payment integration platform, integrating 10+ payment methods via a unified API.
Verified expert

Steffi Gröscho

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Transformation facilitator for projects in the area of Social Intranet, Digital Workplace, Employee App, Microsoft 365, Social

Berlin
Steffi Gröscho

Last position:

Transformation facilitator for projects in the area of Social Intranet, Digital Workplace, Employee App, Microsoft 365, Social at Self-employed

  • Strategic direction and concept development (AKDB)
  • Project-supporting communication, mindset development, change (Adolf Würth)
  • Management and development of a digital communication and collaboration culture (Axel Springer Management, Bertelsmann Stiftung)
  • Self-development, team development and organizational development (DiaSys Diagnostic)
  • Workshops, webinars and trainings for different target groups (Eurogate)
  • Development of managers and work with stakeholders (IDT Dichtungen)
  • Networking, exchange, learning and dialogue formats (KNF Group)
  • Creating structures and processes (Luzerner Kantonsspital)
  • Building, leading and supporting project teams, project team development (Microsoft Deutschland)
  • Project steering, project management, role-based leadership (MS-Schramberg)
  • Use cases and best practices (REWE Group)
  • Development of communication and training materials (RheinEnergie)
  • Social learning, knowledge management (Spitalregion RWS)
  • Artificial intelligence (St. Josefs-Stift)
Verified expert

Ayat Abusini

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Operations Training and ITM Manager, Hub Europe

Berlin
Ayat Abusini

Last position:

Operations Training and ITM Manager, Hub Europe at Hitachi Energy

  • Built Hub Europe Operations Training Concept (OTC) to meet growth and expansion projects for upcoming 5 years in Power Transformers, Distribution, Insulation and Components.
  • Built up Operations Training Centre in Ludvika, Sweden to develop manufacturing skills, reduce production lead, drive manufacturing qualification processes, continuous improvement, testing requirement, HSE and production standards.
  • Developed Operations Competency Framework driven by production Onboarding (12-month), shadowing & reverse shadowing, full capacity, coaching and knowledge transfer.
  • Constructed Power Distribution and Traction Training Centre in Lodz, Poland with focus on DTR technical capability to meet growth plans and comply with manufacturing qualifications.
  • Built the operations training team setup including training project managers and trainers within 18 factories in Europe, led the change management through implementation and readiness framework, localisation and adaptation plans, knowledge transfer programmes.
  • Developed the On-Job-Training process and OJT Trainer capability through technical train-the-trainer (TTT) qualification programmes.
  • Designed Hub operations training strategy and Integrated Transformer Management (ITM – Kaizen Way), Coaching and Facilitation Framework to enhance performance in key manufacturing parameters such as Safety, Quality, Delivery, Inventory, and Cost (SQDIC).
  • Developed a large-scale manufacturing certification and qualification processes, deployed competency maps and matrices for more 50 production areas on POKA knowledge management and LMS, implemented the quality review process to meet the qualification standards.
Verified expert

Sarrah Benyamina

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Management Consultant

Berlin
Sarrah Benyamina

Last position:

Management Consultant at Skyguide

  • Built and managed the Finance Transformation PMO from scratch, driving 15 operational excellence initiatives to restore competitiveness in anticipation of market liberalization
  • Redesigned and automated the Travel & Expense (T&E) operating model, improving cash management, cutting processing time by 70%, and boosting compliance to 95%
  • Transitioned T&E back-office from support function to Center of Excellence, introducing automation, structured workflows, team upskilling, and a culture of data-driven decisions
  • Introduced governance and performance frameworks (SteerCos, KPIs, dashboards, charters), enabling transparency and faster decisions across leadership and the Board
  • Aligned cross-functional teams, Geneva authorities, unions, and the Board around shared transformation roadmap for 1,500 employees
  • Directed change management, training, and post–go-live continuous improvement, ensuring high adoption, delivery of quick wins and issue resolution
Verified expert

Eric Boromisa

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Managing Director

Berlin
Eric Boromisa

Last position:

Managing Director at Numbers & Letters Advisory

  • I advise leaders of small and mid-size technology-backed companies in the US and EU.
  • Typical engagements include go-to-market strategic planning, customer acquisition pipeline development, digital marketing, technology architecture design, team capability enhancement, partner negotiation and strategic transformation.
Verified expert

Edoardo Pedrotti

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Senior Backend Developer/Product Engineer

Berlin
Edoardo Pedrotti

Last position:

Lead Backend Developer at Aware

Led backend engineering across core domains (main backend, notifications, medical knowledge base, results processing), owning delivery quality, team growth, and engineering standards.

Signature Outcomes

Shipped a flexible, no-code membership platform (pricing, packages, duration), enabling commercial changes without engineering involvement and keeping membership tiers coherent over time.

Built a high-impact backend team through mentorship, coaching engineers into independent contributors and establishing onboarding documentation that enabled fast ramp-up.

Scaled the team from 2 → 5 engineers while maintaining delivery cadence and code quality; owned hiring pipelines and onboarding.

Partnered closely with Product during design to assess feasibility, sequence work, and make pragmatic trade-offs between speed, tech debt, and long-term maintainability.

Institutionalized testing and simplicity as defaults, enforcing high test coverage and a “simple-first” architecture approach.

Tech & Practices

Stack: Node.js (TypeScript), Express, PostgreSQL; microservices (Node & Go); event-driven async jobs.

Practices: Testing as a release gate, lightweight design reviews, iterative delivery, documentation-driven onboarding.

Compliance & Security: Led implementation of Privacy Officer recommendations (GDPR and German healthcare regulations).

Verified expert

Viola Schipfer

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Interim HR Consultant

Berlin
Viola Schipfer

Last position:

Interim HR Consultant at Self-Employed

  • HR process consulting & automation, introduction & optimization of HR systems (Personio, Ceridian Dayforce)
  • Interim operational HR support: HR Admin, Payroll, Recruiting, Employee relations, HR Business Partnering
  • Planning and implementation of change processes at company level; agile project management
  • Conception and management of workshops for leadership teams and employees
  • Client industries: NPO, Hotel industry, MedTech
Verified expert

Tom Faulhaber

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Project Manager SOC Service Transition and Implementation of Microsoft Cloud Security Solutions

Berlin
Tom Faulhaber

Last position:

Project Manager SOC Service Transition and Implementation of Microsoft Cloud Security Solutions at Sonovum GmbH

  • Analyzed existing SOC infrastructure and assessed security operations

  • Transitioned to a new operating model including security monitoring, incident response, and threat intelligence

  • Coordinated between internal teams, external partners, and service providers

  • Implemented Microsoft Intune: configuration, compliance policies, and BYOD management

  • Implemented Microsoft Defender: endpoint and network protection, automated threat detection, and incident response

  • Trained IT security teams and end users

  • Deployed Microsoft Sentinel: integration with existing systems, automation of playbooks

  • Introduced Conditional Access: policies, MFA, and creation of reports and dashboards

  • Managed project from initiation to closure including change, risk, and acceptance management

  • Handled project controlling regarding schedule, costs, and quality

  • Managed requirements: gathering, classifying, and evaluating IT security requirements

Discover over 15,000 top freelancers

Statistics of experts using Knowledge Management System

Aggregated from the professional profiles of matched freelancers.

Experience

20 years (Germany: 21 years)

Position duration

2.7 years (Germany: 3.2 years)

Positions per freelancer

10 (Germany: 11)

Top business areas

Project Management, Information Technology, Strategy

Top industries

Information Technology, Professional Services, Healthcare

Certification focus areas

Information Technology, Human Resources, Project Management

Bachelor's degree or higher

94% (Germany: 90%)

Master's degree or higher

71% (Germany: 65%)

Doctorate

12% (Germany: 14%)

Certifications per freelancer

4

Most common languages

German, English, Spanish

Speak two or more languages

95% (Germany: 99%)

Based on our profile pool as of 30 Aug 2026.

Daily rate distribution

0 3 6 9 12
<€320 €480-​640 €640-​800 €800-​960 €960-​1120 €1120+

The chart shows how the daily rates of freelancers in this technology in Berlin are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.

Average rates of experts in Berlin using Knowledge Management System

Rates are based on recent contracts and do not include FRATCH margin.

1000
750
500
250
Rate comparison chart
Daily rate avg. 902 €
Germany avg. 904 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

1000
750
500
250
Rate comparison chart
Median rate 980 €
Germany median 920 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

About the technology

What it does

A Knowledge Management System brings scattered information into one place that people can search, reuse, and keep current. It supports internal knowledge bases, self-service help centers, policy libraries, onboarding hubs, and team playbooks. Strong systems make answers easy to find and simple to trust.

Common platforms

  • Content structures for articles, templates, and approval flows
  • Search, tagging, taxonomy, and permission design
  • Integrations with intranets, ticketing tools, and chat
  • Analytics for search success and content gaps

Many teams in Berlin use these systems across support, operations, HR, and product work. The real task is not just storing content. It is organizing it so specialists and employees can act on it quickly.

When to bring in help

Companies bring in freelance expertise when a KMS is hard to search, content has drifted, or teams cannot agree on ownership. They also need help during rollouts, migrations from older wiki tools, or when knowledge must connect to service desks and portals. A good specialist can turn a messy content library into a usable system.

What strong specialists do

Strong professionals think about structure before tools. They define naming rules, review cycles, permissions, and search behavior, then shape content so it is short, current, and useful. They also work well with subject-matter experts, support teams, and compliance owners.

Skills that matter

  • Information architecture and taxonomy
  • Search tuning and metadata design
  • Content governance and lifecycle rules
  • Migration planning from Confluence, SharePoint, or wiki stacks

The best experts know how people actually look for answers. They write for scan speed, reduce duplicate content, and keep the system maintainable after launch.

Berlin context

In Berlin, Knowledge Management System work often sits close to product, support, and fast-moving internal operations. Many companies want experts who can collaborate remotely and still align with German-language content, local teams, and existing document habits. Clear communication matters as much as the tool choice.

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Frequently asked questions

Everything clients usually want to know about Knowledge Management System, in one place.

A strong Knowledge Management System stores and organizes information so teams can find the right answer fast. It is used for internal guides, help articles, onboarding material, policy content, and shared process knowledge. The goal is fewer repeated questions and better decisions from the same source of truth.

A KMS is built for governed knowledge, not just storage. Compared with a wiki or file drive, it usually adds taxonomy, ownership, review cycles, search tuning, and permission control. That makes it better for teams that need reliable answers instead of loose collections of files.

A Knowledge Management System often sits alongside content tools, search, ticketing, and collaboration software. Common adjacent systems include Confluence, SharePoint, Notion, ServiceNow, Zendesk, and intranet platforms. The exact stack depends on whether the main goal is internal support, customer self-service, or operations.

A good Knowledge Management System specialist usually brings information architecture, content design, search setup, and governance skills. They should also understand stakeholder workflows, metadata, access rules, and migration planning. If the system supports support or service teams, experience with ticketing and self-service content helps a lot.

A Knowledge Management System project can start with one focused specialist if the scope is clear. Larger rollouts need people who can handle taxonomy, migration, user journeys, and adoption at the same time. The more sources, audiences, and permissions you have, the more valuable deep experience becomes.

Most KMS work can be done remotely because it depends on content, structure, and workflow design. On-site sessions in Berlin can still help when teams need workshops, content audits, or agreement on ownership across departments. A hybrid setup often works best for review-heavy projects.

A strong Knowledge Management System specialist asks about users, search behavior, ownership, and content lifecycle before talking about tools. They should be able to show how they improved findability, reduced duplicate content, or made maintenance easier. Good work is visible in cleaner structure and fewer dead ends for readers.

Freelancers working on a Knowledge Management System should expect a mix of content work, stakeholder alignment, and technical setup. The job often involves cleanup, migration, tagging, permission logic, and training teams to keep the system healthy. Clear input from subject-matter experts makes the work much smoother.

The average hourly rate of freelancers in Berlin, Germany who have used Knowledge Management System in their recent projects is 113 €, which corresponds to a daily rate of about 902 € based on an 8-hour working day.

Of the freelancers in Berlin, Germany who have used Knowledge Management System in their recent projects, 94% hold at least a Bachelor's degree, 71% hold at least a Master's degree, and 12% hold a doctorate.

On average, freelancers in Berlin, Germany who have used Knowledge Management System in their recent projects have 20 years of professional experience, with a single engagement typically lasting around 2.7 years.

The most common languages among freelancers in Berlin, Germany who have used Knowledge Management System in their recent projects are German (95%), English (90%), and Spanish (15%).

The most common industries among freelancers in Berlin, Germany who have used Knowledge Management System in their recent projects are Information Technology (85%), Professional Services (75%), and Healthcare (55%).

The most common business areas among freelancers in Berlin, Germany who have used Knowledge Management System in their recent projects are Project Management (80%), Information Technology (75%), and Strategy (65%).

Main locations of FRATCH Experts, who have recently used Knowledge Management System

Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.

Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg

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Philipp Thomaschewski

FRATCH CEO

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