Knowledge Management System Experts in Cologne
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Meet FRATCH Experts in Cologne, who have recently used Knowledge Management System
Matthias Schneider
Last position:
Overall Project Coordinator at Bundeswehr Informatik (BWI GmbH)
- PMO lead for Security Clearance 2 (SÜ2) cleared
- Reporting to sub-program management GMN
- System maintenance 25+
- Functional control and coordination of Jira setup
- Preparation of decision papers (e.g. project planning, steering model, communication plans, controlling models, role and responsibility matrices)
- Development of program-wide knowledge management using Confluence, creation of Jira concept
- Development of an access concept for all project tools
- Analyzing existing processes, identifying improvement potential, and designing solutions to increase efficiency and effectiveness
- Development of a concept for introducing automation approaches in existing tools
- Creating intranet articles as project marketing
- Responsible for project governance through reporting and resource planning in the sub-program
- Agile further development of the project method
- Gathering customer requirements (requirements engineering)
- Preparation and support of contract negotiations (7-year term, budget of over 500 million)
Hüseyin Altuntas
Last position:
Business Analyst at Niedersächsisches Ministerium für Inneres, Sport und Digitalisierung
- Responsibility, also as rollout manager, for the successful transition of a basic OZG platform into the client's standard operations by planning and implementing measures along Service Transition and Service Operation according to ITIL, including workshops in a SAFe environment with more than 40 operational stakeholders
- Building and maintaining cross-organizational stakeholder relationships by organizing and running various information sessions on technical configurations and user guides (platform and EfA services)
- Designing and improving various operational and project documents such as the ITIL operations manual, OLA, SLA, service support concept and rollout instructions
- Modeling project-based processes according to BPMN 2.0, EPK and UML related to OZG services with the goal of integrating them into the operational e-government process landscape (SOA)
- Coordinating operational stakeholders and KPI reporting to the project management team using agile methods according to SAFe
- Tech stack / tools: Microsoft 365 (SharePoint, OneNote, Outlook, Teams), Skype for Business, Cisco Webex, ADONIS, MindManager, Jira, Confluence
Jens Rehsack
Last position:
Technical Product Owner at App Development
Development of a mobile app to slow down the progression of dementia
Coordination of software development (TPO – Technical Product Owner)
agile requirements management (agile requirements engineering)
prioritization of tasks in consultation with stakeholders
stakeholder management
documentation and management of the software architecture
conducting PoC for technology decisions
Documentation as Code
docToolchain, arc42, req42, aim42, tpo42, C4 model, Archimate
ADR, Architecture Decision Records
Docker
Pre-Commit, Conventional Commits, Semantic Versioning
Liberating Structures, Agile Principles, Holacracy, Sociocracy 3.0
Mobile frameworks
AI developing interfaces, LLM
Cordova, Unity
Google Gemini, OpenAI, Character.AI
Prompt development
Muhammet Tasci
Last position:
Head of IT at Audit Association of German Banks
- Overall responsibility for the strategic and operational realignment and management, further development of IT with direct reporting to the executive board
- Cloud transformation projects: MS365, Exchange Online, SharePoint Cloud, infrastructure cloud migration
- Leading an IT organization with around 20 employees
- Realigning IT as a strategic enabler for the entire organization
- Developing and implementing a holistic IT strategy ("Cloud First") including governance, security, and operational models
- Building a modern service management framework (ITIL) and effective control mechanisms
- Strategically managing software development and delivery (DevOps, CI/CD)
- Implementing cloud and digitization strategies
- Strategic planning and IT roadmap
- Optimizing IT infrastructure
- Budget and cost management
- Infrastructure migration: on-premise to on-premise (colocation)
- Overall responsibility for budget, cost optimization, resource and staff development
- Managing central digitization and transformation initiatives as well as board-level processes
Björn Scheben
Last position:
Interim Manager at Mid-sized staffing service provider
- Functional leadership of 6 employees, focusing on recruiting IT specialists and managers for permanent positions
- Planning and conducting workshops on active sourcing via XING Talent Manager and LinkedIn, interview techniques, questioning techniques, and process management
- Introducing and continuously improving existing recruitment processes and establishing qualitative and quantitative process control standards
- Building a knowledge database as well as a process and client database
Allal Kharaz
Last position:
Java Senior Full Stack Developer at Insurance ÖRAG
- Further development of a policy administration system (contract/claims) for the legal expenses insurer ÖRAG.
- My role: Senior Software Developer.
- The team consists of 12 developers.
- Technologies used: Java 8/21, Java EE, Quarkus, WebLogic, JPA, RabbitMQ, JTA, CI, CD, Jenkins, DB2, Maven, Jenkins, GIT (bitbucket) later GitLab, Junit, Elasticsearch, Mockito, Jira, SonarQube, Scrum, React, Workflow
- Migration and modernization of legacy systems: rewrote C and C++ code in Java to improve maintainability, scalability, and performance. Refactored Python into Java, including optimization and integration into modern architectures.
- Study on the use of AI (Codex) for implementing a Java feature. The goal is to compare the time spent and productivity of AI-supported development with a classic implementation by a developer. The results should show how strongly the use of AI affects development time and efficiency.
- Development of the following tariff calculators for the years 2024/2026: private, companies, doctors, farmers, owner-occupied G + H, landlords, traffic, club, top managers, sales representatives, special criminal law, savings bank, municipal, BayGT, doctors, Dehoga
Gazi Barut
Last position:
Senior IT Architect, SAP, SAP BTP Architect, CPI Senior Consultant and Architect at Uniper Corporate IT
Developing and implementing IT architectures for business-critical applications, BCM/ITSCM, SAP, BTP and S/4HANA, Azure, interfaces and IT infrastructure according to Uniper security guidelines and compliance policies
IT cloud infrastructure management: Requirements management and SLA definition for critical SAP and non-SAP applications and infrastructures based on the Key Production Environment algorithm; creating a conceptual target architecture; creating agile project plans for migration; risk management and vulnerability analysis; developing training content and e-learnings; establishing and optimizing risk management processes; creating action catalogs, architectures and ITSCM/emergency plans; identifying and managing internal and external partners
Developing BCM/ITSCM concepts and IT infrastructure architectures for business-critical applications according to Azure Cloud, SAP BTP and Uniper governance frameworks; documenting and implementing ITSCM/emergency plans in line with disaster recovery patterns; creating training materials and coordinating training sessions; testing, simulating and optimizing BCM/ITSCM plans and IT architectures; ongoing training of management and staff on IT architectures, operating models, SAP BTP as well as BCM and emergency plans
Technical lead of the SAP services team: Managing and coordinating external vendors, service owners and application managers; developing and implementing ITSM processes (incident, problem, change, SLM, IT security, provider management, ITSCM, asset and configuration management); training internal and external service providers and service managers; optimizing IT service contracts and OLAs; updating the service catalog; communicating and escalating issues; defining responsibilities and monitoring SLA criteria; conducting root cause analysis; partly acting as release manager for SAP ERP releases
Migration: Requirements management, budget and financial planning; risk management; defining and implementing transformation and migration plans; weekly reporting to Uniper vice presidents and senior management; maintaining project plans and backlogs in Jira and Azure DevOps; managing up to 50 internal and external stakeholders; workshops and meetings; quality assurance: defining quality gateways and monitoring
Test management: Creating and documenting test plans; evaluating test risks; identifying stakeholders for test plans; documenting test scenarios; defining error categories and quality gateways; coordinating and executing tests
Discover over 15,000 top freelancers
Statistics of experts using Knowledge Management System
Aggregated from the professional profiles of matched freelancers.
Experience
21 years
Position duration
1.9 years (Germany: 3.2 years)
Positions per freelancer
17 (Germany: 11)
Top business areas
Information Technology, Operations, Project Management
Top industries
Information Technology, Banking and Finance, Government and Administration
Certification focus areas
Information Technology, Product Development, Project Management
Bachelor's degree or higher
83% (Germany: 90%)
Master's degree or higher
83% (Germany: 65%)
Doctorate
17% (Germany: 14%)
Certifications per freelancer
6 (Germany: 4)
Most common languages
German, English, French
Speak two or more languages
100% (Germany: 99%)
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Cologne are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Cologne using Knowledge Management System
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
What it covers
A Knowledge Management System helps teams collect, organize, and share company knowledge in one place. It supports internal wikis, help centers, policy libraries, and searchable answer hubs. The goal is simple: make the right information easy to find and trust.
Common uses
- Build a central knowledge base for employees or customers
- Create self-service support content and FAQ flows
- Structure onboarding, process, and policy content
- Connect articles, tags, and search for fast retrieval
Platform skills
Strong specialists understand information architecture, taxonomy, permissions, workflows, and search tuning. They also work with tools such as Confluence, SharePoint, Notion, Zendesk Guide, ServiceNow Knowledge, and similar enterprise systems. Clear writing matters as much as configuration.
When freelancers help
Companies bring in freelance expertise when content is scattered, search returns weak results, or teams use the system differently across departments. In Cologne, this often matters for companies that need German and English content, local support processes, or a cleaner handoff between on-site workshops and remote delivery.
What good work looks like
A good setup makes articles easy to find, easy to update, and hard to misuse. It uses consistent templates, ownership rules, review cycles, and access control. Strong professionals also define metrics for content health, but the system should stay practical for the people who update it every day.
Delivery focus
Projects often include audits, content cleanup, migration, search optimization, and training for editors and moderators. The best specialists do not just move pages. They reduce duplication, fix structure, and leave behind a system that stays usable as the company grows.
Frequently asked questions
Everything clients usually want to know about Knowledge Management System, in one place.
A Knowledge Management System is used to store, organize, and deliver information that teams need to work faster and answer questions correctly. It can power internal wikis, service desks, policy libraries, and customer self-service portals. The best setups make it easy to find the latest approved answer, not just any answer.
A Knowledge Management System is broader than a simple wiki and more structured than a basic intranet page set. It usually includes search, content ownership, approval flows, tagging, and permissions. A wiki can be one part of it, but it often lacks the governance and retrieval rules companies need at scale.
A strong Knowledge Management System specialist often works with Confluence, SharePoint, Notion, Zendesk Guide, ServiceNow Knowledge, or similar tools. They also need to understand search, content migration, access control, and analytics. The exact stack depends on whether the focus is internal knowledge, support content, or both.
Beyond the platform itself, Knowledge Management System work depends on information architecture, taxonomy, technical writing, and process design. Experience with support operations, change management, and content governance is also valuable. If the system is customer-facing, service design and UX writing help a lot.
A Knowledge Management System project can be simple if you only need cleanup and a small content structure. It needs deeper expertise when there are many teams, languages, legacy content, or strict approval rules. The safest choice is a specialist who has handled both structure and adoption, not just tool setup.
Most Knowledge Management System work can be done remotely, especially audits, content structure, and configuration. On-site sessions in Cologne can still help when teams need workshops, stakeholder alignment, or content mapping across departments. Many projects work best with a mix of remote delivery and a few local sessions.
Look for a Knowledge Management System specialist who shows clear before-and-after examples: cleaner search, better structure, fewer duplicates, and easier ownership. Good signs include strong sample information models, sensible templates, and a plan for review cycles. Ask how they handle outdated content, permissions, and search gaps.
With KMS projects, the biggest mistake is treating the system like a document dump. Another common issue is building content without ownership, review rules, or a search strategy. A good specialist keeps the structure simple and makes sure the process for maintaining it is clear.
The average hourly rate of freelancers in Cologne, Germany who have used Knowledge Management System in their recent projects is 101 €, which corresponds to a daily rate of about 811 € based on an 8-hour working day.
Of the freelancers in Cologne, Germany who have used Knowledge Management System in their recent projects, 83% hold at least a Bachelor's degree, 83% hold at least a Master's degree, and 17% hold a doctorate.
On average, freelancers in Cologne, Germany who have used Knowledge Management System in their recent projects have 21 years of professional experience, with a single engagement typically lasting around 1.9 years.
The most common languages among freelancers in Cologne, Germany who have used Knowledge Management System in their recent projects are German (100%), English (100%), and French (43%).
The most common industries among freelancers in Cologne, Germany who have used Knowledge Management System in their recent projects are Information Technology (100%), Banking and Finance (71%), and Government and Administration (71%).
The most common business areas among freelancers in Cologne, Germany who have used Knowledge Management System in their recent projects are Information Technology (86%), Operations (86%), and Project Management (86%).
Main locations of FRATCH Experts, who have recently used Knowledge Management System
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin 
Hamburg 
Munich 
Frankfurt 
Stuttgart 
Essen Request a free demo
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Philipp Thomaschewski
FRATCH CEO
