Knowledge Management System Experts in Hamburg

Negotiation and conclusion of works council agreements on Workday and other topics I Advice on and implementation of employment law projects in the HR context I Transfer of comple- x employment and works constitution law issues into practical solutions I Workday

• Responsible for the end-to-end planning, conception and operational implementation of content production for Queisser Pharma and Doppelherz International, including the coordination of video and photo productions for international content.
• Strategic planning, management and implementation of the D2C content strategy for Doppelherz Germany, especially for platforms such as Amazon, to increase reach, engagement and conversion.
• Independently developed and implemented the collagen beauty campaign and organized and managed the Doppelherz image film project, including close coordination with internal departments, external agencies and production service providers.
• Ensured deadlines, budgets and quality standards while consistently adhering to the Doppelherz guidelines.

• Onboarded and conducted comprehensive documentation and system analysis to assess the existing data infrastructure, facilitating rapid integration and collaboration across functional data teams (modelling, processing, reporting).
• Collaboratively defined the architecture and project structure for a central data pipeline repository, including hierarchical standards, knowledge management strategies, and role-specific responsibilities, enhancing maintainability and onboarding speed.
• Evaluated and validated open-source data routing tools (Airbyte, Apache NiFi, Dragster) for ingest and sync requirements in retail analytics, including local benchmarking and error-state testing.
• Led the design and deployment of Airbyte in Kubernetes, creating customized Helm charts, securing secrets handling, and configuring Ingress with TLS and internal DNS routing, ensuring full API and UI accessibility.
• Troubleshot and resolved Ingress controller issues, iterating through multiple stages of debugging and testing, and documented setup and replication steps for scalable reuse.
• Mapped data models to ARTS standard, supporting schema alignment for ERP and reporting use cases, and coordinated review loops to align future data processing logic.
• Drafted strategic 1-pagers comparing MinIO, Pub/Sub, and routing architectures, providing technical guidance for architectural decisions and investment planning.
• Enabled secure access and authentication mechanisms, including initial evaluation for SAML integration, cluster-level configuration reviews, and service annotation improvements.

Freelance work for a large German family office

Built and further developed a modular B2B SaaS platform for professional wealth management and family offices, alongside freelance delivery of production-ready AI, data management, and automation solutions for the wealth management sector.

• Developed an AI governance framework for regulated finance and asset management workflows, aligned with DORA, BaFin-related governance expectations, and data protection requirements, including role definitions, access levels, and decision rules.
• Designed an agentic system with a locally operated open-source language model, including Qwen2.5 via Ollama, for secure querying of an asset database through text-to-SQL-to-text workflows.
• Built AI-supported analysis and reporting capabilities that generate structured answers, tables, and charts from asset data, with domain validation through resolver logic and RAG elements.
• Developed production-grade data import workflows for financial service provider data from CSV, PDF, and API sources, including validation, plausibility checks, and reconciliation with existing asset data.
• Solved the asset matching problem without a cross-system primary key through multi-stage validation rules and human-in-the-loop approvals.

Results:

• Secured EUR 250,000 in SaaS revenue in 2024, exceeding the forecast by 20%.
• Acquired family office clients with EUR 1.6bn in assets under management.
• Reduced manual effort for the largest client by approx. 3 days per month through automated data import and reconciliation processes.
• Reduced operational error risk through structured data validation, multi-stage asset matching, and human-in-the-loop approvals.

Enterprise Content Management (ELO ECM) & Process Automation:

• Multi-Tenant System Architecture & Tenants: Designed, deployed, and maintained the ELO infrastructure for over 7080 legal entities (shipping and land-based companies with a total of 150+ active users in onshore/offshore operations).
• User & Group Administration: Full administration of ELO users, creation and maintenance of ELO groups, and implementation of granular, role-based access controls (RBAC).
• Dynamic Workflow Architecture: Designed, programmed, and implemented complex, dynamic approval workflows with hierarchical and cross-departmental approval levels (Multi-Tier Line Approvals, e.g. for invoice approvals and contract management).
• Operational Support & Troubleshooting: Daily troubleshooting of incoming workflow issues, continuous process adjustments, and error resolution during ongoing operations.
• Compliance, Archiving & Optimization: Managed archive structures, replaced paper-based processes with automated ELO pipelines, and ensured compliance with GDPR and audit standards.

Microsoft Dynamics NAV (Navision) – Administration & ERP Support:

• Tenant & User Management: Administration and permission management for complex multi-tenant environments with over 30 tenants (companies and shipping entities) in NAV.
• Master Data & Financial Processes: Created and maintained customers, vendors, posting groups, and supported intercompany transactions.
• Operational Support & Troubleshooting: Daily mid-level error handling for interfaces, document processing, and accounting processes across the various companies.

Hybrid Identity & Modern Workplace Management (M365 / Intune):

• Hybrid Directory Management: Administration of Active Directory (AD) and Entra ID (Azure AD) in a hybrid environment, including identity synchronization, Single Sign-On (SSO), and Multi-Factor Authentication (MFA).
• Endpoint & Security Management: Managed mobile devices and laptops through Microsoft Intune (MDM/MAM), implemented security baselines, compliance rules, and automated software rollouts.
• Security & Network Administration: Administration of Microsoft Defender for Endpoint and management of Sophos VPN authentication profiles to secure remote access.
• Collaboration Infrastructure: Administration of Exchange Online and Microsoft Teams Admin Center, including email hygiene, shared mailboxes, guest access, and SharePoint security policies.

• Monitoring the health and performance of internal IT systems (servers, networks, endpoints)
• Performing routine checks on Active Directory, SCCM, antivirus, and MDM platforms
• Diagnosing and resolving hardware/software issues on Windows, macOS, and mobile platforms
• Conducting quality checks when implementing new technologies
• Creating accurate documentation of incidents, changes, and service requests
• Tracking and managing IT equipment inventory

• Design and conduct audits & workshops
• Ensuring accessibility for the online shop, center websites, app, and newsletters by 2026-06-28
• Agile project management: creating innovation cycles, reviewing and ensuring the implementation of guidelines and success criteria, testing and ongoing quality management
• Culture management/change management: guiding the change across all channels/departments, establishing editorial guidelines
• Designing and legally coordinating the accessibility statement for each channel
• Designing enablement programs and training for stakeholders (internal and external): agencies and partners; training on testing procedures (screen reader/tab testing); concept and coordination of the accessibility statement

• Conducting e-commerce courses covering basics, digital business models & trends, competitor analysis, product casting, shop P&L, minimum viable product process, funnel & conversion rate optimization, shop platform evaluation, first steps with Shopify, shop structure setup, payment & shipping systems, ERP & interfaces, fulfillment, process optimization, customer centricity, affiliate marketing

• Conducting business analysis for battery energy storage systems and their marketing (BESS)
• End-to-end view of optimization and marketing processes including sales, technical qualification, implementation, optimization, marketing, billing, and cross-functional processes
• Designing and facilitating workshops with business units
• Preparing, aligning, and anchoring requirements
• Transitioning to the solution design phase and mapping requirements to IT solutions

• Manage and deliver digital and print projects from start to finish with the non-profit agency World Hunger Help as a key customer
• Work with key stakeholders to define requirements and delivery milestones
• Plan and track projects
• Perform quality assurance
• Manage the delivery of each project to the agreed level of quality, programme and and budget
• Deliver a high level of service and consultation to clients to maintain and extend working relationships
• Prepare cost estimates and invoices

• Reporting and KPI evaluation of service quality
• Daily reconciliation of all planned changes
• Optimizing the change management process
• Exchange with the service center for quality assurance
• Escalation management with the client
• Asset management, including CMDB maintenance

• Administration of Atlassian tools (Jira, Confluence, ITSM and Bitbucket)
• Sole point of contact for all Atlassian topics across the company
• Stakeholder management and requirements management
• Planning and execution of the migration to the cloud (all applications)
• Server to cloud migration
• Consulting and optimization of various business processes (procurement, HR, IT)