Knowledge Management System Expert in Hamburg

• Responsible for the overall planning, concept development, and operational implementation of content production for Queisser Pharma and Doppelherz International, including the coordination of video and photo productions for international content.
• Strategic planning, management, and implementation of the D2C content strategy for Doppelherz Germany, especially for platforms such as Amazon, to increase reach, engagement, and conversion.
• Independently developed and implemented the collagen beauty campaign and organized and managed the Doppelherz brand film project, including close coordination with internal departments, external agencies, and production service providers.
• Ensured deadlines, budgets, and quality standards while consistently following the Doppelherz guidelines.

Freelance work for a large German family office

Built and further developed a modular B2B SaaS platform for professional wealth management and family offices, alongside freelance delivery of production-ready AI, data management, and automation solutions for the wealth management sector.

• Developed an AI governance framework for regulated finance and asset management workflows, aligned with DORA, BaFin-related governance expectations, and data protection requirements, including role definitions, access levels, and decision rules.
• Designed an agentic system with a locally operated open-source language model, including Qwen2.5 via Ollama, for secure querying of an asset database through text-to-SQL-to-text workflows.
• Built AI-supported analysis and reporting capabilities that generate structured answers, tables, and charts from asset data, with domain validation through resolver logic and RAG elements.
• Developed production-grade data import workflows for financial service provider data from CSV, PDF, and API sources, including validation, plausibility checks, and reconciliation with existing asset data.
• Solved the asset matching problem without a cross-system primary key through multi-stage validation rules and human-in-the-loop approvals.

Results:

• Secured EUR 250,000 in SaaS revenue in 2024, exceeding the forecast by 20%.
• Acquired family office clients with EUR 1.6bn in assets under management.
• Reduced manual effort for the largest client by approx. 3 days per month through automated data import and reconciliation processes.
• Reduced operational error risk through structured data validation, multi-stage asset matching, and human-in-the-loop approvals.

Negotiation and conclusion of company agreements on Workday & other topics I Consulting and implementation of labor law projects in the HR context I Translating complex labor and co-determination law issues into practical solutions I Workday

• Monitoring the health and performance of internal IT systems (servers, networks, endpoints)
• Performing routine checks on Active Directory, SCCM, antivirus, and MDM platforms
• Diagnosing and resolving hardware/software issues on Windows, macOS, and mobile platforms
• Conducting quality checks when implementing new technologies
• Creating accurate documentation of incidents, changes, and service requests
• Tracking and managing IT equipment inventory

• Conducting e-commerce courses covering basics, digital business models & trends, competitor analysis, product casting, shop P&L, minimum viable product process, funnel & conversion rate optimization, shop platform evaluation, first steps with Shopify, shop structure setup, payment & shipping systems, ERP & interfaces, fulfillment, process optimization, customer centricity, affiliate marketing

• Design and conduct audits & workshops
• Ensuring accessibility for the online shop, center websites, app, and newsletters by 2026-06-28
• Agile project management: creating innovation cycles, reviewing and ensuring the implementation of guidelines and success criteria, testing and ongoing quality management
• Culture management/change management: guiding the change across all channels/departments, establishing editorial guidelines
• Designing and legally coordinating the accessibility statement for each channel
• Designing enablement programs and training for stakeholders (internal and external): agencies and partners; training on testing procedures (screen reader/tab testing); concept and coordination of the accessibility statement

• Conducting business analysis for battery energy storage systems and their marketing (BESS)
• End-to-end view of optimization and marketing processes including sales, technical qualification, implementation, optimization, marketing, billing, and cross-functional processes
• Designing and facilitating workshops with business units
• Preparing, aligning, and anchoring requirements
• Transitioning to the solution design phase and mapping requirements to IT solutions

• Manage and deliver digital and print projects from start to finish with the non-profit agency World Hunger Help as a key customer
• Work with key stakeholders to define requirements and delivery milestones
• Plan and track projects
• Perform quality assurance
• Manage the delivery of each project to the agreed level of quality, programme and and budget
• Deliver a high level of service and consultation to clients to maintain and extend working relationships
• Prepare cost estimates and invoices

• Reporting and KPI evaluation of service quality
• Daily reconciliation of all planned changes
• Optimizing the change management process
• Exchange with the service center for quality assurance
• Escalation management with the client
• Asset management, including CMDB maintenance

• Administration of Atlassian tools (Jira, Confluence, ITSM and Bitbucket)
• Sole point of contact for all Atlassian topics across the company
• Stakeholder management and requirements management
• Planning and execution of the migration to the cloud (all applications)
• Server to cloud migration
• Consulting and optimization of various business processes (procurement, HR, IT)