Business Intelligence Expert in Hamburg

VALUE ADDED:

The structured analysis and further development of business requirements and processes is driving the modernization of contract administration in a focused manner. Complex business matters and dependencies are made transparent, optimization potential is identified, and transferred into scalable solution approaches that enable as much straight-through processing as possible. This creates clearer and more efficient processes as well as reliable decision-making and implementation foundations for business departments, architecture, and development.

• Development of business requirements and processes for the further development and modernization of contract administration
• Creation and further development of business concepts, process descriptions, and decision-making documents for implementing new and optimized processes
• Analysis of existing processes and identification of optimization potential to simplify and scale processes
• Structuring of complex business matters in a dynamic project environment to ensure transparency and traceability for all involved
• Identification and clarification of business dependencies and interfaces, especially in interaction with adjacent systems and departments
• Contribution to business target models and development of solution approaches for new, scalable processes that also enable straight-through processing
• Leadership and moderation of business workshops to coordinate and further develop requirements with internal stakeholders from business departments, architecture, and development
• Prioritization of business topics and requirements for targeted implementation
• Support with testing, reviews, and quality assurance, including the creation and coordination of business test cases to verify the implemented solutions
• Use of SharePoint and Kanban to document and manage tasks

• End-to-end analysis and optimization of existing processes in campaign management, contract management and district heating construction/construction coordination
• Development of automated contract management and transformation scenarios, including software selection and integration
• Analysis of ERP, chat, RCS messaging, consent management and tracking
• Preparation of recommendations, decision proposals and presentations for the executive board
• Use of AI for process optimization
• Tools: Apple Office, Microsoft 365, Teams, Claude, ChatGPT

• Took over management of the SAP S4 Transformation program after 15 months of project execution
• Assessed the quality of soft facts, particularly the quality of collaboration and communication
• Evaluation, program planning, resource management, and realignment of the timeline
• Introduction of the software delivery model and quality gates
• Initial scope definition in the form of business capabilities
• Introduction of enterprise architecture
• Reporting to the SteerCo for the S4 Transformation program / C-level
• Risk management and escalation when identifying project risks
• Coordination of the various projects within the program

• Administration and further development of the M365 environment, including Teams, Exchange Online, Intune, and SharePoint Online
• Development of dashboards for performance monitoring with Microsoft Power BI
• Implementation of user requirements and processes with low-code/no-code technologies (Power Apps, Power Automate)
• Use of Jira and Azure DevOps to plan and implement user stories in an agile project context
• Participation in daily stand-ups, sprint planning, sprint reviews, and retrospectives as the technical point of contact
• Planning and implementation of security policies using Azure Conditional Access and multi-factor authentication
• Configuration and deployment of clients and applications via MECM (SCCM) and Baramundi

The online service "Special Use of Streets and No-Parking Zone" was in a partially completed state. The following tasks had to be carried out to reach final completion:

• Preparation of an expert report on the status of the online service, and recommendations for action
• Ensuring that all LEIKAS to be used are available (service catalog / service descriptions of the authorities)
• Creating and aligning concepts for complex IT projects (business/IT concepts, architecture, interfaces, roadmaps)
• Requirements management
• Multi-project management with 3 stakeholders (Police, Dataport, development company)
• Determining resource needs
• Coordination to identify technical requirements through the IT architects
• Creating use cases and test cases
• Creating action items
• Managing external IT service providers
• Coordination and management of all activities
• Conflict resolution / business mediation
• User Acceptance Test (UAT) and acceptance by Hamburg Police (Traffic Directorate, Policy Department, Central Road Traffic Authority)

Technical environment: .NET, EfA minimum requirements, Leikas, Administrative Procedure Act (VwVfG), HWG (Hamburg Roads Act), Atlassian Jira, Confluence, MS Office

Due to founding another company during COVID, the managing director stepped back from day-to-day operations, which left the team without leadership for around 3 years.

My task was to train a new Product Owner, shape the developers and the Product Owner into a cohesive team, and coach this newly formed team into a state where self-organized value delivery for the customer would be possible again.

Because of the political situation in the US, the main customer of my client saw a drop in revenue, which made a change in the business model necessary for my client. I was allowed to support the transition from a service provider to an AI-first company with a broad customer base in a strategic advisory role, hire staff, and facilitate several C-level negotiations between my client and its new customers.

TASKS

• Training team and management in Scrum and agile ways of working
• Coaching a junior Product Owner up to PSPO II level
• Mediating conflicts in change processes
• C-level consulting and negotiation facilitation
• Developing and evaluating business models
• Leading the hiring process for 4 new employees

ACHIEVEMENTS

• Successfully coached Product Owner to PSPO II level
• Formed a cohesive Scrum team from a team without leadership
• Restored self-organized value delivery for the customer
• Successfully transitioned to AI-native development (Claude)
• Successfully changed the customer's business model

TOOLS & METHODS

• Team building
• NVC according to Rosenberg
• Conflict management
• Workshop facilitation
• Negotiation facilitation
• Leadership coaching
• Personio hiring

Technical environment: BDC

• Design of BDC project: role design, space design, authorization concept, naming convention
• Template development of database artifacts for master and transactional data

• Responsible for the end-to-end planning, conception and operational implementation of content production for Queisser Pharma and Doppelherz International, including the coordination of video and photo productions for international content.
• Strategic planning, management and implementation of the D2C content strategy for Doppelherz Germany, especially for platforms such as Amazon, to increase reach, engagement and conversion.
• Independently developed and implemented the collagen beauty campaign and organized and managed the Doppelherz image film project, including close coordination with internal departments, external agencies and production service providers.
• Ensured deadlines, budgets and quality standards while consistently adhering to the Doppelherz guidelines.

Energy, transmission system operator · Desktop, web application

• Products Digitalisation of the grid connection process; master data and processes of market locations; balancing of virtual MaBiS aggregate time series; the group's first searchable catalogue and visual UI pattern library

• Planning, running and analysing qualitative in-depth interviews: more than 100 interviews with external market partners and internal departments

• Designing qualitative interviews including interview guides and evaluation logics; recruiting and scheduling participants

• Analysing, preparing and presenting research findings as usability reports and result reports

• Translating research findings into UX and design requirements and deriving prioritised recommendations for improvement

• Presenting analysis and research results to departments, product owners and decision makers in a form suited to each audience

• UX research for internal enterprise and line-of-business applications along regulated market processes

• Quantitative methods: online surveys for roadmap prioritisation, questionnaire studies, definition and measurement of UX KPIs

• Facilitating requirements workshops; gathering, analysing, describing, agreeing and documenting functional and non-functional requirements

• Developing user flows and customer journeys; building and providing UX standards, methods and capabilities (UI pattern library)

• Working in product and project teams under Scrum, taking part in all subject-matter meetings and Scrum events

Impact Took three software products to launch

Tools Condens, Miro, FigJam, Figma, Whimsical, Microsoft Teams, Typeform

• Optimization of business results and expansion of sales activities
• Responsible for personnel organization
• Introduction of a document management system (DMS)
• Introduction and optimization of the ERP, CMS and CRM landscape
• Introduction of digital signatures
• Increase in revenue, reduction in costs and increase in EBIT

Technologies: n8n, Notion, OpenAI API, Claude, MS AI Foundry, MS CoPilot Studio, MS CoPilot, LLM, Node.js, Vercel, LangGraph, PostgreSQL, pgEdge, pgvector, Docker, LangChain, Ollama, Open WebUI

• Continuous evaluation and prioritization of internal automation needs
• ~20 AI agents in active use: research, content pipelines, document processing
• 5 n8n workflows for automated data and process control
• Architecture built on the same principles as in customer projects: state management, event-driven orchestration, API integration
• Ongoing operation and further development

Cross-company SAFe environment for autonomous driving with an OEM, software organization, international suppliers and engineering partners. The project is being carried out as part of the organizational integration of two organizations. Portfolio and value management, operating model, product compliance, prototype logistics and management transparency are being realigned and integrated into daily management.

Senior Transformation Consultant for Strategy Execution. Built and continuously improved the operating model, roles, processes, governance and management mechanisms. Coordinated cross-organizational topics in compliance, prototype logistics, data and AI.

• Supported LPM and VMO in building structures, content and artifacts for portfolio management and prioritization; prepared epics, dependencies, risks and decision points.

• Continuously developed the operating model: identified blind spots and adapted SAFe roles, committees, artifacts, interfaces and management mechanisms.

• Coordinated cross-functional and cross-ART initiatives: maintained roadmaps, made risks, issues and dependencies transparent, and prepared and tracked decisions and actions.

• Aligned processes, methods and supporting IT systems; specified system changes from a business perspective and supported their implementation with business and IT.

• Built interdisciplinary team, role and governance structures to ensure reliable compliance with regulatory and compliance requirements.

• Coordinated prototype logistics for vehicle testing in the USA, including export and import; provided occasional support for the Uplifter/vehicle conversion concept.

• Built management reporting for portfolio and audit status, developed the management dashboard and assessed opportunities for AI-supported automation.

• Defined and collected KPIs and developed a data strategy for measurement logic, data quality and regular reporting.

• Created and maintained roadmaps for key topics and used them as a basis for prioritization, decision preparation and follow-up.

• Built management reporting for portfolio and audit status; made risks, dependencies, actions and open decision points transparent.

• Defined KPIs and developed a data strategy for collection, measurement and reporting; visualized results in the management dashboard.

• Validated, stabilized and handed over the management dashboard as an MVP with ARTs and RTEs; assessed the potential for AI-supported reporting.

• Defined team structures, roles and responsibilities; identified blind spots and continuously improved the operating model, interfaces and management mechanisms.

• Coordinated prototypes for vehicle testing in the USA and provided conceptual support for the required vehicle conversion.

• Improving processes in the purchasing area
• Digitizing purchasing processes
• Optimizing end-to-end manufacturing processes

• Project leadership for the relaunch of the B2B online shop based on SAP Commerce (previously Shopware 5)
• Coordination of internal and external resources
• Stakeholder management and requirements management
• Support with the functional design of features
• Preparation of project reports and execution of SteerCo meetings
• Leadership and moderation of regular meetings and coordination sessions
• Consulting on the company’s E-Commerce strategy
• Sparring partner for the Head of E-Commerce