Kirill Lorenz-UX Researcher | UX Research Consultant | UX/UI Design

Energy, transmission system operator · Desktop, web application

• Products Digitalisation of the grid connection process; master data and processes of market locations; balancing of virtual MaBiS aggregate time series; the group's first searchable catalogue and visual UI pattern library

• Planning, running and analysing qualitative in-depth interviews: more than 100 interviews with external market partners and internal departments

• Designing qualitative interviews including interview guides and evaluation logics; recruiting and scheduling participants

• Analysing, preparing and presenting research findings as usability reports and result reports

• Translating research findings into UX and design requirements and deriving prioritised recommendations for improvement

• Presenting analysis and research results to departments, product owners and decision makers in a form suited to each audience

• UX research for internal enterprise and line-of-business applications along regulated market processes

• Quantitative methods: online surveys for roadmap prioritisation, questionnaire studies, definition and measurement of UX KPIs

• Facilitating requirements workshops; gathering, analysing, describing, agreeing and documenting functional and non-functional requirements

• Developing user flows and customer journeys; building and providing UX standards, methods and capabilities (UI pattern library)

• Working in product and project teams under Scrum, taking part in all subject-matter meetings and Scrum events

Impact Took three software products to launch

Tools Condens, Miro, FigJam, Figma, Whimsical, Microsoft Teams, Typeform

Insurance, real estate · Desktop, web application

• Products Deadline management in real estate asset management, Power BI cockpit

• Analysis of the existing user experience in the deadline management process

• Recommendations for structuring the click path and improving the user experience

• Concept for improving the data entry screen towards more intuitive operation

• Recommendations for improving the existing Power BI cockpit

• Review of existing documents and CRM interfaces: deadline calendars, property lists, closing agendas and post-signing lists from real estate transactions

• Draft of a digital closing agenda as a template

Tools Figma, Whimsical, Adobe Illustrator, Adobe Photoshop

Federal administration, innovation · Desktop, web application

• Products AI assistants for the Federal Ministry for Economic Affairs and Climate Action, the Federal Ministry of Finance and the Federal Ministry for Housing, Urban Development and Building

• Planning, running and analysing qualitative in-depth interviews with more than 20 employees of the three ministries

• Designing qualitative interviews including interview guides and evaluation logics

• Translating research findings into UX and design requirements and deriving recommendations for improvement

• Analysing, preparing and presenting research findings as usability reports

• Presenting analysis and research results to ministry representatives and project management in a form suited to each audience

• Facilitating prioritisation and requirements workshops; developing the product roadmap

• UX research for internal employee applications of the federal administration

• Wireframes, UI components, maintenance of the design system, design and testing of high-fidelity prototypes

• Running usability tests in several formats, remote and on site

Impact Initiated and orchestrated the product roadmap for Q1-Q2 2025

Tools Miro, FigJam, Whimsical, Figma, Microsoft Teams

Live entertainment · Web application

• Products Pilot application for event discovery

• Planning, running and analysing qualitative in-depth interviews with more than 60 users and more than 10 club owners

• Quantitative research: online surveys and questionnaire studies

• Translating the research findings into UX and design requirements; building the fully functional pilot

Impact 10,000 users in the first three months

Tools Whimsical, Figma, Typeform

Health, innovation · Mobile

• Products Electronic patient record (app)

• Translating subject-matter and regulatory findings into UX and design requirements for the app

• Presenting the results to the business department and the development team in a form suited to each audience

• Wireframes, mockups and prototypes

Impact Identified and recruited subject matter experts from the regulatory board and led the workshops that determined the legal product requirements

Tools Axure

NGO, government transparency · Website, web application

• Products Digital tool for freedom-of-information requests to public authorities

• Expert review and asynchronous usability tests of the web application using remote research tools

• Analysing, preparing and presenting the research results as a usability report

• Translating the findings into UX and design requirements; wireframes for the improvements

Impact The research uncovered several critical weaknesses

Tools UserTesting (asynchronous usability tests), Miro, Adobe XD

Innovation, finance · Desktop, web application

• Products Delphai - AI-driven market intelligence analytics SaaS platform

• Planning, running and analysing a series of interviews with five innovation managers at decision-making level, including recruiting and logistics

• Designing the interview guides and evaluation logics

• Analysing, preparing and presenting the research results; documenting the issues and developing and prioritising recommendations

• Evaluating the existing application through usability tests with potential users to capture expectations and validate critical functions

• Facilitating a strategy workshop; UX design of the platform

Impact Gathered the first feedback on the platform from the most important key clients

Tools Condens, Sketch, Whimsical, Miro, Figma

Topics UX research, user testing, UX and UI design, design thinking

Telecommunications · Mobile

• Products Gateway settings app for distributors

• Defining UX KPIs and introducing data analysis methods to increase efficiency - quantitative analysis and interpretation

• Designing the user interfaces for several national companies, addressing the needs of distributors in Ireland, the UK and Italy

• Presenting the design solutions to stakeholders; coordinating implementation with the development team

Impact Introduced the user-centred design approach to the unit for the first time

Tools Axure, Sketch, Flinto, Abstract, Zeplin, Adobe Photoshop, Adobe Illustrator

Augmented reality, photography · Mobile

• Products AR photo app

• Expert review and discovery workshops

• Facilitating a strategy workshop

• Wireframes and concept

Tools Whimsical, Miro

Finance, banking · Mobile

• Products Self-service frontend, prototype of a new mobile banking app

• Redesign study for the revision of the self-service frontends

• Building a prototype for a new mobile banking app

• Supporting the subsequent user tests

Finance, banking · Mobile, tablet

• Products Sparkasse banking apps, S-Manager, application for Apple Watch

• Developing mobile banking applications for the Sparkassen-Finanzgruppe

• Adapting S-Manager to iOS 7

• Concept and design of the Sparkasse application for Apple Watch

• Wireframes, low- and high-fidelity prototypes through to the final design

Tools Adobe Photoshop, Adobe Illustrator

Digital agency · Mobile, tablet

• Products Mobile applications for Pro7, Sat.1, FOKUS, Immonet and OTTO

• Developing mobile applications for Pro7, Sat.1, FOKUS, Immonet and OTTO

• Wireframes, low- and high-fidelity prototypes through to the final design

Tools Adobe Photoshop, Adobe Illustrator

Digital agency · Mobile, tablet

• Products Mobile applications for Quelle, AUDI and internal products

• Developing mobile applications for Quelle, AUDI and internal products

• Wireframes, low- and high-fidelity prototypes through to the final design

Tools Adobe Photoshop, Adobe Illustrator