Myrto Papagiannakou - UX Lead, Strategist for Property Management Systems

Q: Where is Myrto based?

Myrto is based in Berlin, Germany .

Q: What languages does Myrto speak?

Myrto speaks the following languages: Greek (Native), German (Advanced), English (Advanced) .

Q: How many years of experience does Myrto have?

Myrto has at least 18 years of experience. During this time, Myrto has worked in at least 21 different roles and for 21 different companies . The average length of individual experience is 1 year and 9 months . Note that Myrto may not have shared all experience and actually has more experience.

Q: What is Myrto's latest experience?

Myrto's most recent position is UX Lead, Strategist for Property Management Systems at Destination Solutions .

Q: What companies has Myrto worked for in recent years?

In recent years, Myrto has worked for Destination Solutions , VISA Innovation Europe , NDA-Protected Client , Tabiya / Google.org , and IU International University of Applied Sciences .

Q: Which industries is Myrto most experienced in?

Myrto is most experienced in industries like Information Technology , Telecommunication , and Media and Entertainment . Myrto also has some experience in Education , Healthcare , and Banking and Finance .

Q: Which business areas is Myrto most experienced in?

Myrto is most experienced in business areas like Product Development , Information Technology , and Strategy . Myrto also has some experience in Human Resources , Research and Development , and Supply Chain Management .

Q: Which industries has Myrto worked in recently?

Myrto has recently worked in industries like Information Technology , Education , and Telecommunication .

Q: Which business areas has Myrto worked in recently?

Myrto has recently worked in business areas like Product Development , Information Technology , and Human Resources .

Recommended expert

Berlin, Germany

Check rate

Experience

May 2025 - Dec 2025

8 months

UX Lead, Strategist for Property Management Systems

Destination Solutions

Leading UX for a Property Management System, an all-in-one solution for vacation rental agencies and tourism regions, covering marketing and rental of holiday apartments and houses
UX audits, conception, and implementation of UX strategy with a focus on regulatory, security, and user-centered requirements
Advising C-level stakeholders on UX strategy and design best practices
Planning and conducting research with agencies and property owners
Design system strategy and definition of UX architecture

Aug 2024 - Jul 2025

1 year

Design Research Lead, Strategist for Visa Flexible Credentials

VISA Innovation Europe

Leading UX for “Flexible Credentials,” a 0→1 product enabling consumers to seamlessly switch between multiple payment sources using a single card
UX strategy conception and execution with consideration for regulatory, security, and user-centered requirements
Leading user research with partner agencies across 9 EU countries, including building and maintaining a central research repository
Development of personas for consumers and SMEs to support communication with traditional and neo-banks
Facilitating stakeholder workshops across EU clusters to localize UX and product strategy
Contributing to the development of an internal AI tool to improve accessibility and analysis of UX research studies

Jul 2024 - Jul 2025

1 year 1 month

UX Lead, Strategist for Intelligent Commerce

NDA-Protected Client

Leading UX for “Intelligent Commerce,” a strategic 0→1 initiative enabling AI agents to manage the full shopping journey from product discovery to post-purchase support
Conducting user research with external agencies in Germany, Poland, and the UK
Facilitating stakeholder workshops across EU clusters to localize UX
Defining product strategy, UX architecture, and secure, scalable interaction models for AI-driven experiences
Focus on explainability, user control, and seamless automation across issuers, channels, and markets

Feb 2024 - Aug 2024

7 months

UX Lead, Usability & Accessibility Consultant for Tabiya Compass

Tabiya / Google.org

Leading UX for “Compass,” a 0→1 open-source AI tool supporting jobseekers in underserved regions with skills analysis and career orientation
Advising C-level stakeholders on UX strategy and design best practices
Planning and conducting research with 5 NGOs and 35 jobseekers in India, South Africa, and Kenya, including secondary research on socioeconomic patterns in urban and rural contexts
Facilitating alignment workshops with stakeholders from Tabiya, Oxford University, Google.org, GOYN, GDI, Make Sense, and Harambee
Designing inclusive, low-barrier, dialog-based flows supported by LLMs
Integrating labor market taxonomies with a new skills framework from Oxford University translating formal and informal experience into new career pathways

Dec 2023 - Dec 2025

2 years 1 month

Lecturer for Design and Computer Science Programs (B.A. / B.Sc.)

IU International University of Applied Sciences

Mar 2023 - Dec 2025

2 years 10 months

Corporate Trainer in UX Leadership, UX Design and UX Research

Learning Actors

Jul 2022 - Feb 2024

1 year 8 months

UX Lead, Usability & Accessibility Consultant for Telefónica RAITT Program

Telefónica

Co-leading the UX team and accessibility strategy for RAITT, a scalable white-label design system for multiple Telefónica brands and platforms
Advising UX directors on DesignOps, UX strategy, and design best practices
Facilitating alignment workshops with brands to define shared goals and outcomes
Design system strategy and UX architecture definition
Managing external design agencies and designing secure, scalable interaction models for cross-brand and cross-channel use
Evaluating GenAI integrations to optimize complex multi-stakeholder collaboration

Mar 2022 - Dec 2025

3 years 10 months

UX Domain Expert/Advisor for New Talent Recruitment

MVP Match

Dec 2021 - Jun 2022

7 months

UX Lead and Strategist for BNPL Discovery

VISA

Leading UX discovery for a pan-European Buy Now Pay Later initiative with a focus on modular UX architecture and partner-driven product development
Developing a scalable UX strategy for BNPL products along the customer journey
Facilitating stakeholder workshops with Visa cluster teams to identify local market needs, regulatory constraints, and partner requirements
Defining modular interaction design for flexible integration by issuers, fintechs, and acquirers
Outlining data-driven UX scenarios and decision logic for subsequent product development
Collaborating with cross-functional teams from product, tech, risk, and legal

May 2021 - Nov 2021

7 months

Senior UX Consultant for Asset & Records Management Systems

Aerdata (Boeing)

Consulting on the evolution of complex B2B systems for digital aircraft data and asset management with a focus on user centricity and scalability
Evaluating and redesigning user flows in asset management systems to reduce complexity in technical decision-making
UX analysis and redesign of records management systems under strict regulatory requirements and industry-specific workflows
Designing and facilitating remote workshops with aviation and compliance stakeholders
Close collaboration with product owners, developers, and business analysts in an agile setup

Nov 2020 - Apr 2022

1 year 6 months

Product Owner for eco-Platform

Tafel Deutschland

Building and launching a modular logistics platform for over 960 food banks across Germany
Agile product management, co-creation, and feature prioritization
Leading an interdisciplinary team of 10 (development, UX, product)
Stakeholder alignment between federal ministries, regional representatives, and volunteers
Inclusive design for low digital literacy environments

Aug 2020 - Nov 2020

4 months

UX Lead and Strategist for Instant Refund

Taxfix

Strategic UX consulting for a new fintech product in alpha phase enabling real-time tax refunds
Defining UX strategy in close collaboration with legal, risk, and product teams
Designing transparent and trust-building interaction models in a highly sensitive financial context
User research on acceptance of novel financing models and payment options
Facilitating workshops with compliance, tech, and customer support
Optimizing user flows to reduce drop-off during the refund process

Feb 2019 - Apr 2020

1 year 3 months

UX Lead and Strategist for NEO

ERGO

Responsible for UX strategy within a large-scale digital transformation and workflow automation program for ERGO’s sales network
Analyzing and redesigning complex sales processes including agent portal, consulting, and contract handling
Developing modular UX architecture for over 30 digital tools and services
Focus on process automation, compliance, and seamless end-to-end workflows
Stakeholder workshops with sales, IT, legal, and product
Introducing DesignOps principles to scale UX capabilities

Aug 2018 - Feb 2019

7 months

Senior UX and Service Designer, DesignOps Consultant

MLP-Finanzberatung

Strategic UX and service design consulting during the digital transformation of MLP’s product and customer portfolio
Analysis and redesign of core advisory processes in digital contexts
Designing cross-channel service journeys for financial and insurance products
Establishing initial DesignOps practices for process harmonization and tool selection
Developing a framework to prioritize UX initiatives in regulated environments
Coaching stakeholders on UX maturity and integration into agile development structures

Jul 2017 - Aug 2018

1 year 2 months

Senior UX and Service Designer for Vodafone Rewards

Vodafone

Jul 2016 - Dec 2016

6 months

CX Lead

Friendsurance

Jan 2016 - Dec 2025

10 years

Fractional UX Leadership

notallbad

Jul 2015 - Jun 2017

2 years

UX Lead for Vodafone Pay

Vodafone

Jul 2014 - Jul 2015

1 year 1 month

Senior UX and Service Designer for Vodafone Wallet

Vodafone

Dec 2013 - Mar 2014

4 months

Product Designer

Prinnovis

Sep 2013 - Dec 2013

4 months

Product Designer

Hemd und Hoodie

Sep 2011 - Mar 2014

2 years 7 months

Product Designer

Momedica

Jun 2007 - Aug 2011

4 years 3 months

UI Designer

NRG Media

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Telecommunication, Media and Entertainment, Education, Healthcare, and Banking and Finance.

Information Technology

Telecommunication

Media and Entertainment

Education

Healthcare

Banking and Finance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Product Development, Information Technology, Strategy, Human Resources, Research and Development, and Supply Chain Management.

Product Development

Information Technology

Strategy

Human Resources

Research and Development

Supply Chain Management

Summary

UX Design Lead with over 16 years of experience designing human-centered systems across Enterprise, FinTech, InsurTech, and AI innovation. Extensive experience working with sensitive user data and in regulated environments such as finance and insurance. Specialized in complex workflows, intelligent systems, and expert platforms. Certified UX Master (NN/g) with additional training in AI, Agile Development, Design Thinking, and Innovation Management.

Recent projects include agent-based commerce and payment design, including GenAI platforms for Tabiya in collaboration with Google.org, as well as automation-driven UX systems at ERGO. I combine strategic leadership with hands-on design expertise and work closely with interdisciplinary teams on complex problem spaces.

Skills

Core Ux: Ux Strategy, Ux Research, Ux Leadership, Design Strategy, Product Design, Information Architecture, Wireframing, Journey Mapping, Prototyping Research & Ops: User Research, Researchops, Usability Testing, Stakeholder Management, Workshop Facilitation, Designops, Design Systems (Strategy & Governance) Domain: Enterprise Ux, Regulated Industry, Fintech, Insurance, Telco, Aviation, B2b, Saas Ai / Emerging: Ai Ux, Explainability Design, Prompt Engineering, Human-Ai Interaction Tools Design Tools: Figma, Figma Make, Figjam, Miro, Mural, Axure And Others Ai Design: Claude Design, Midjourney, Adobe Firefly, Galileo Ai Ai Productivity: Claude (Anthropic), Chatgpt, Google Gemini Vibe Coding: Claude Code, Lovable, Cursor Research: Usertesting, Optimal Workshop, Lookback, Hotjar

Languages

Greek

Native

German

Advanced

English

Advanced

Education

Oct 2005 - Jun 2009

Middlesex University

BA Hons · Visual Communication · United Kingdom

Arden University

BSc Hons · Psychology · United Kingdom

Certifications & licenses

Generative AI Leader Certificate

Google Cloud Training

Intro To Accessibility

Visa University

Web Accessibility For Designers, Developer, QA Testers

Visa University

Scrum Master Certificate

Scrum Alliance

Specialised In Agile Development

University Of Virginia

UX Master Certificate: UX Management, User Research, Interaction Design

Nielsen Norman Group

Micromaster In Design Thinking

Rochester Institute Of Technology

Specialised In Business Model Innovation

X!Delft

Specialised In Innovations- Und Designmanagement

HEC Paris

UX Certificate In UX Management

Nielsen Norman Group

Design Sprint Master Training

AJ & Smart

Agile Product Owner Training

Lean Advantage

Leuphana Digital School: Think Tank – Ideal City Of The 21st Century

University Of Lüneburg

Design Thinking Bootcamp

hpi D.school Potsdam

Statistics

Experience

Total positions 23

Experience in Information Technology 10 y

Avg length 1 y 8 m

Longest experience 9 y 11 m

Expertise

Recent roles UX Lead, Strategist for Property Management Systems, Design Research Lead, Strategist for Visa Flexible Credentials, UX Lead, Strategist for Intelligent Commerce

Main industries Information Technology, Telecommunication, Media and Entertainment

Main business areas Product Development, Information Technology, Strategy

Qualifications

Highest degree Bachelor

Certifications earned 14

Profile

Created

May 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Myrto based?

Myrto is based in Berlin, Germany.

What languages does Myrto speak?

Myrto speaks the following languages: Greek (Native), German (Advanced), English (Advanced).

How many years of experience does Myrto have?

Myrto has at least 18 years of experience. During this time, Myrto has worked in at least 21 different roles and for 21 different companies. The average length of individual experience is 1 year and 9 months. Note that Myrto may not have shared all experience and actually has more experience.

What roles would Myrto be best suited for?

Based on recent experience, Myrto would be well-suited for roles such as: UX Lead, Strategist for Property Management Systems, Design Research Lead, Strategist for Visa Flexible Credentials, UX Lead, Strategist for Intelligent Commerce.

What is Myrto's latest experience?

Myrto's most recent position is UX Lead, Strategist for Property Management Systems at Destination Solutions.

What companies has Myrto worked for in recent years?

In recent years, Myrto has worked for Destination Solutions, VISA Innovation Europe, NDA-Protected Client, Tabiya / Google.org, and IU International University of Applied Sciences.

Which industries is Myrto most experienced in?

Myrto is most experienced in industries like Information Technology, Telecommunication, and Media and Entertainment. Myrto also has some experience in Education, Healthcare, and Banking and Finance.

Which business areas is Myrto most experienced in?

Myrto is most experienced in business areas like Product Development, Information Technology, and Strategy. Myrto also has some experience in Human Resources, Research and Development, and Supply Chain Management.

Which industries has Myrto worked in recently?

Myrto has recently worked in industries like Information Technology, Education, and Telecommunication.

Which business areas has Myrto worked in recently?

Myrto has recently worked in business areas like Product Development, Information Technology, and Human Resources.

What is Myrto's education?

Myrto holds a Bachelor in Visual Communication from Middlesex University and a Bachelor in Psychology from Arden University.

Does Myrto have any certificates?

Myrto has 14 certificates. Among them, these include: Generative AI Leader Certificate, Intro To Accessibility, Web Accessibility For Designers, Developer, and QA Testers.

What is the availability of Myrto?

Myrto will be available full-time from June 2026.

What is the rate of Myrto?

Myrto's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.