Nikos Kotsakis - Senior UX Research & Experience Lead

Q: Where is Nikos based?

Nikos is based in Berlin, Germany .

Q: What languages does Nikos speak?

Nikos speaks the following languages: Greek (Native), English (Advanced), German (Elementary) .

Q: How many years of experience does Nikos have?

Nikos has at least 20 years of experience. During this time, Nikos has worked in at least 9 different roles and for 7 different companies . The average length of individual experience is 2 years and 3 months . Note that Nikos may not have shared all experience and actually has more experience.

Q: What is Nikos's latest experience?

Nikos's most recent position is Senior UX Research & Experience Lead at RS Components .

Q: What companies has Nikos worked for in recent years?

In recent years, Nikos has worked for RS Components and GbR Nikos Kotsakis & Myrto Papagiannakou .

Q: Which industries is Nikos most experienced in?

Nikos is most experienced in industries like Professional Services , Media and Entertainment , and Healthcare . Nikos also has some experience in Banking and Finance , Advertising , and Arts and Crafts .

Q: Which business areas is Nikos most experienced in?

Nikos is most experienced in business areas like Product Development , Research and Development , and Strategy . Nikos also has some experience in Marketing and Quality Assurance .

Q: Which industries has Nikos worked in recently?

Nikos has recently worked in industries like Professional Services , Transportation , and Manufacturing .

Q: Which business areas has Nikos worked in recently?

Nikos has recently worked in business areas like Product Development , Research and Development , and Strategy .

Recommended expert

Berlin, Germany

Check rate

Experience

Jan 2021 - Dec 2022

2 years

Senior UX Research & Experience Lead

RS Components

Led end-to-end discovery and exploratory research to assess user needs, market readiness, and product viability for a workflow management and collaboration proposition
Identified structural misalignment between concept assumptions and real engineering workflows, preventing premature delivery escalation and investment exposure
Demonstrated through research evidence that the initial proposition was premature, preventing delivery escalation
Reframed the value proposition based on evidence and initiated a renewed discovery cycle grounded in observed field practices
Designed research plans and synthesis frameworks to inform roadmap prioritisation and reduce delivery risk
Contributed to research operations setup, clarifying team roles and collaboration patterns to support continuous discovery
Supported alignment between product, delivery, and leadership stakeholders through structured insight communication
Scale: global platform launched as Think Hub (EU, UK, US, Asia)

Jan 2019 - Dec 2019

1 year

Senior UX Consultant & Experience Lead

Undisclosed Client

Defined experience architecture and UX strategy for a citizen-facing digital healthcare service
Conducted behavioural research to understand trust, comprehension barriers, and interaction friction in sensitive health contexts
Translated complex insurance and healthcare processes into accessible, human-readable digital service flows
Collaborated with legal, compliance, and engineering teams to align usability with regulatory constraints
Supported usability validation and regulatory alignment prior to public launch, reducing trust and compliance risk in a nationwide public service
Embedded accessibility and inclusivity as practical design constraints within the service structure

Jan 2017 - Dec 2018

2 years

Senior UX & Service Design Lead

Vodafone Group

Shaped experience architecture and mental models for system-based IoT products targeting mainstream consumers
Conducted user research and usability validation to improve onboarding, setup, and system comprehension across markets
Introduced and facilitated structured design sprint workshops to align product, engineering, and leadership before market rollout
Established atomic design system foundations to improve consistency and scalability across product touchpoints
Supported cross-market rollout and localisation efforts, ensuring coherent experience across diverse user groups
Integrated accessibility and inclusivity considerations into onboarding and control flows for non-technical users
Recognition: platform and products received international product and design awards

Jan 2016 - Present

10 years 5 months

Partner – UX & Research Strategy Lead

GbR Nikos Kotsakis & Myrto Papagiannakou

Lead senior UX and research engagements across discovery, concept development, and delivery phases
Combine hands-on contribution with responsibility for experience coherence and decision clarity
Collaborate closely with product, engineering, and business stakeholders to translate complex requirements into actionable design direction
Scale delivery through a trusted network of senior practitioners for multidisciplinary engagements when required
Support early-stage reframing initiatives as well as implementation-focused delivery engagements

Jan 2012 - Dec 2017

6 years

Senior UX Designer & Experience Strategist

moMedica

Led end-to-end experience definition for healthcare platforms from discovery through design handover
Collaborated with medical, technical, and business stakeholders to translate regulatory and clinical requirements into usable digital systems
Held broad ownership over UX decisions across multiple parallel product initiatives
Contributed to strengthening design maturity within an early-stage organisation

Jan 2012 - Dec 2016

5 years

UX / UI Designer

Freelancer

Delivered UX and UI design for web and mobile platforms across healthcare, fintech, and consumer services
Transitioned from screen-level execution to mental model design and end-to-end journey definition
Collaborated within cross-functional product teams in agile delivery contexts

Jan 2008 - Dec 2012

5 years

Graphic Designer / Art-Director

Freelancer

Designed visual identities, editorial systems, and communication materials across print and digital
Developed strong foundation in visual systems, information hierarchy, and meaning-driven communication

Jan 2007 - Dec 2008

2 years

Graphic Designer

NRG Media

Jan 2006 - Dec 2007

2 years

Graphic Design Intern

NRG Media

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Professional Services, Healthcare, Media and Entertainment, Banking and Finance, Advertising, and Arts and Crafts.

Professional Services

Healthcare

Media and Entertainment

Banking and Finance

Advertising

Arts and Crafts

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Product Development, Research and Development, Strategy, Marketing, and Quality Assurance.

Product Development

Research and Development

Strategy

Marketing

Quality Assurance

Summary

Senior Product & UX Designer with 15+ years of experience designing complex digital products across B2B SaaS, enterprise platforms, and regulated environments.

Specialised in structuring complex workflows, translating business and technical requirements into usable product experiences, and working across multi-stakeholder systems.

Strong background in research-informed design, stakeholder alignment, and end-to-end product delivery.

Skills

Ux & Research Strategy
Service & System Design
Discovery & Mental Model Design
Evidence-Based Decision Making
Accessibility & Responsible Design
Cross-Functional Facilitation
Design Systems Foundations
Agile Collaboration (Scrum / Safe)
Research (Qual/Quant)
Design Sprints
Service Blueprints
Journey Mapping
Usability Testing
Design Systems
Stakeholder Facilitation
Evidence-Led Prioritisation

Languages

Greek

Native

English

Advanced

German

Elementary

Education

Oct 2022 - Present

Arden University

Psychology (Conversation Programme) · Psychology · United Kingdom

Oct 2005 - Jun 2010

Middlesex University

Graphic Design & Visual Communication, First Class Honours · Graphic Design & Visual Communication · London, United Kingdom

Statistics

Experience

Total positions 9

Experience in Professional Services 10.5 y

Avg length 3 y 10 m

Longest experience 10 y 4 m

Expertise

Recent roles Senior UX Research & Experience Lead, Senior UX Consultant & Experience Lead, Senior UX & Service Design Lead

Main industries Professional Services, Healthcare, Media and Entertainment

Main business areas Product Development, Research and Development, Strategy

Qualifications

Highest degree Master

Profile

Created

May 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Nikos based?

Nikos is based in Berlin, Germany.

What languages does Nikos speak?

Nikos speaks the following languages: Greek (Native), English (Advanced), German (Elementary).

How many years of experience does Nikos have?

Nikos has at least 20 years of experience. During this time, Nikos has worked in at least 9 different roles and for 7 different companies. The average length of individual experience is 2 years and 3 months. Note that Nikos may not have shared all experience and actually has more experience.

What roles would Nikos be best suited for?

Based on recent experience, Nikos would be well-suited for roles such as: Senior UX Research & Experience Lead, Senior UX Consultant & Experience Lead, Senior UX & Service Design Lead.

What is Nikos's latest experience?

Nikos's most recent position is Senior UX Research & Experience Lead at RS Components.

What companies has Nikos worked for in recent years?

In recent years, Nikos has worked for RS Components and GbR Nikos Kotsakis & Myrto Papagiannakou.

Which industries is Nikos most experienced in?

Nikos is most experienced in industries like Professional Services, Media and Entertainment, and Healthcare. Nikos also has some experience in Banking and Finance, Advertising, and Arts and Crafts.

Which business areas is Nikos most experienced in?

Nikos is most experienced in business areas like Product Development, Research and Development, and Strategy. Nikos also has some experience in Marketing and Quality Assurance.

Which industries has Nikos worked in recently?

Nikos has recently worked in industries like Professional Services, Transportation, and Manufacturing.

Which business areas has Nikos worked in recently?

Nikos has recently worked in business areas like Product Development, Research and Development, and Strategy.

What is Nikos's education?

Nikos holds a Master in Psychology from Arden University and a Bachelor in Graphic Design & Visual Communication from Middlesex University.

What is the availability of Nikos?

The availability of Nikos needs to be confirmed.

What is the rate of Nikos?

Nikos's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.