Johanna Jagow - Senior ResearchOps Advisor

Q: Where is Johanna based?

Johanna is based in Barcelona, Spain and prefers 100% remote projects.

Q: What languages does Johanna speak?

Johanna speaks the following languages: German (Native), English (Advanced), French (Intermediate), Dutch (Intermediate), Spanish (Elementary), Italian (Elementary) .

Q: How many years of experience does Johanna have?

Johanna has at least 7 years of experience. During this time, Johanna has worked in at least 6 different roles and for 6 different companies . The average length of individual experience is 1 year and 1 month . Note that Johanna may not have shared all experience and actually has more experience.

Q: What is Johanna's latest experience?

Johanna's most recent position is Senior ResearchOps Advisor at BestSecret GmbH .

Q: What companies has Johanna worked for in recent years?

In recent years, Johanna has worked for BestSecret GmbH , Self-employed , EnjoyHQ (acquired by UserZoom) , UserZoom , and Jagow Speicher .

Q: Which industries is Johanna most experienced in?

Johanna is most experienced in industries like Information Technology , Professional Services , and Fashion . Johanna also has some experience in Retail .

Q: Which business areas is Johanna most experienced in?

Johanna is most experienced in business areas like Product Development , Research and Development , and Strategy . Johanna also has some experience in Business Intelligence .

Q: Which industries has Johanna worked in recently?

Johanna has recently worked in industries like Information Technology , Professional Services , and Fashion .

Q: Which business areas has Johanna worked in recently?

Johanna has recently worked in business areas like Product Development , Research and Development , and Strategy .

Recommended expert

Barcelona, Spain

Experience

Oct 2023 - Jan 2024

4 months

Senior ResearchOps Advisor

BestSecret GmbH

Defined the strategy and implemented a company-wide insights repository
Translated requirements into a customised solution
Delivered workshops and consulting sessions
Expertise in UX research, UX management, CRO and ResearchOps

Jul 2023 - Present

2 years 9 months

Senior UX Researcher & UX Advisor

Self-employed

Helping teams develop and hone their UX strategy
Run effective research
Optimise their ResearchOps
Empower people who do research to shine
UX consultation
UX workshops
Hands-on UX research
UX management
CRO & personalisation

Jul 2021 - Jun 2023

2 years

EMEA Lead ResearchOps Partner

EnjoyHQ (acquired by UserZoom)

Consulted designers, researchers, and managers on successfully implementing insights repositories
Delivered expert sessions and workshops on taxonomy building, insights management, data analysis, data auditing, and centralisation
Coached colleagues to become ResearchOps experts

Jul 2021 - Jun 2023

2 years

UX Research Partner

UserZoom

Empowered teams to generate valuable insights to drive the creation of digital products that matter
Led DACH teams on UX research methodologies and best practices
Generated quality insights and communicated them effectively to create change
Planned and led UXR and UX strategy workshops
Led change management programmes on scaling UXR, UX benchmarking, and designing influence

Apr 2021 - Present

5 years

Co-Founder & UX Consultant

Jagow Speicher

Provided UX management and UX strategy consulting
Advised on test & learn culture, applied behavioural psychology, and more
Ran usability audits and heuristic evaluations
Conducted qualitative and quantitative research
Developed personas

Sep 2019 - Jun 2021

1 year 10 months

On-site

Jr. User Experience Manager

C&A

Led qualitative and quantitative user research, running more than 150 studies
Managed onsite customer feedback
Ran UX workshops to socialise and embed user research
Participated in budget planning and hiring processes

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Professional Services, Fashion, and Retail.

Information Technology

Professional Services

Fashion

Retail

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Product Development, Research and Development, Strategy, and Business Intelligence.

Product Development

Research and Development

Strategy

Business Intelligence

Summary

I am a freelance UX advisor with deep expertise in UX research, UX management, CRO and ResearchOps.

I empower teams to generate valuable insights to drive the creation of digital products that matter.

Skills

Ux Research
Ux Strategy
Qual + Quant Research
Customer Feedback
Researchops
Ux Workshops
Ux Management
Ecommerce
Human-centered Design (Hcd)
Agile
Test & Learn Culture
Enjoyhq
Research Repositories
Dovetail
Userzoom
Usertesting

Languages

German

Native

English

Advanced

French

Intermediate

Dutch

Intermediate

Spanish

Elementary

...and 1 more

Education

Oct 2016 - Jun 2019

Hochschule Niederrhein

Master of Science · E-Business · Germany · 1,9

Oct 2013 - Jun 2016

Hochschule Niederrhein

Bachelor of Science · Textile & Clothing Management · Germany · 2,0

Certifications & licenses

Designing Influence

Nielsen Norman Group

Intercultural Competence

Hochschule Niederrhein

ResearchOps: Operationalizing And Socializing User Research

Nielsen Norman Group

Statistics

Experience

Total positions 6

Experience in Information Technology 5 y

Avg length 2 y 3 m

Longest experience 4 y 11 m

Expertise

Recent roles Senior ResearchOps Advisor, Senior UX Researcher & UX Advisor, EMEA Lead ResearchOps Partner

Main industries Information Technology, Professional Services, Fashion

Main business areas Product Development, Research and Development, Strategy

Qualifications

Highest degree Master

Certifications earned 3

Profile

Created

February 2024

Last Update

February 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Johanna based?

Johanna is based in Barcelona, Spain and prefers 100% remote projects.

What languages does Johanna speak?

Johanna speaks the following languages: German (Native), English (Advanced), French (Intermediate), Dutch (Intermediate), Spanish (Elementary), Italian (Elementary).

How many years of experience does Johanna have?

Johanna has at least 7 years of experience. During this time, Johanna has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 1 year and 1 month. Note that Johanna may not have shared all experience and actually has more experience.

What roles would Johanna be best suited for?

Based on recent experience, Johanna would be well-suited for roles such as: Senior ResearchOps Advisor, Senior UX Researcher & UX Advisor, EMEA Lead ResearchOps Partner.

What is Johanna's latest experience?

Johanna's most recent position is Senior ResearchOps Advisor at BestSecret GmbH.

What companies has Johanna worked for in recent years?

In recent years, Johanna has worked for BestSecret GmbH, Self-employed, EnjoyHQ (acquired by UserZoom), UserZoom, and Jagow Speicher.

Which industries is Johanna most experienced in?

Johanna is most experienced in industries like Information Technology, Professional Services, and Fashion. Johanna also has some experience in Retail.

Which business areas is Johanna most experienced in?

Johanna is most experienced in business areas like Product Development, Research and Development, and Strategy. Johanna also has some experience in Business Intelligence.

Which industries has Johanna worked in recently?

Johanna has recently worked in industries like Information Technology, Professional Services, and Fashion.

Which business areas has Johanna worked in recently?

Johanna has recently worked in business areas like Product Development, Research and Development, and Strategy.

What is Johanna's education?

Johanna holds a Master in E-Business from Hochschule Niederrhein and a Bachelor in Textile & Clothing Management from Hochschule Niederrhein.

Does Johanna have any certificates?

Johanna has 3 certificates. These include: Designing Influence, Intercultural Competence, and ResearchOps: Operationalizing And Socializing User Research.

What is the availability of Johanna?

Johanna is immediately available part-time for suitable projects.

What is the rate of Johanna?

Johanna's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.