Karoline Mess-Freelance Senior UX Researcher & Designer • Better product decisions through user research & lean UX processes
Check rate
Experience
UX Researcher & Designer
GC-GRUPPE
- UX research & design for a new photovoltaic platform
- Tasks:
- UX strategy
- Interviews
- Workshops
- Concept development
- Prototyping
- Testing
UX Researcher & Designer
Craftnote - Handwerker App
- UX research & design for the Craftnote Handwerker-App (Web, iOS & Android)
- Tasks: From research & requirement analysis to prototyping & visual design handover
- Assisting a junior designer
UX Designer
Great Place to Work® Deutschland
- Website redesign
- Milestones:
- UX audit
- Google Analytics
- UX heuristic analysis
- Usability tests
- UX benchmarking
- Persona
- JTBD
- User journey
- Sitemap & card sorting
- Mid- & high-fidelity wireframes
UX Researcher & Designer
modulr.design GmbH
- UX research & design for, among others, the GermanZero knowledge base
- Tasks:
- Research
- Workshops
- Concept development & validation
- User interviews
- Wireframing
- Usability testing
Freelance UX Researcher & Designer
Karoline Mess
I offer UX research and design support and consulting for SaaS companies.
After several years of agency experience, I became self-employed in 2021 to support SaaS companies in creating a captivating user experience, building stronger customer loyalty, and generating more revenue.
As a UX researcher and designer, I identify your target audience's biggest pain points and determine what conceptual and visual changes need to be made so users have a perfect experience.
If you'd like to get a feel for how I work, check out my website.
More info: [link]
Specialist User Experience Designer
denkwerk
After my training at Ironhack, I was really able to get started at denkwerk. I joined as a Junior Experience Designer and, at the beginning, supported many different projects (Deutsche Telekom Privatkunden, Storck, pitches).
In the meantime, as a Specialist User Experience Designer, I design the user experience for various applications aimed at Deutsche Telekom's business customers. The focus is on conceptual design:
- UX Research
- Creating user journeys & user flows
- Wireframing
- Prototyping
- User testing
- Implementation support
Research Assistant
Utrecht University
As a research assistant, I independently set up and ran several projects in social psychology.
My main activities:
- Recruiting participants
- Screening participants
- Developing the questionnaire
- Qualitative & quantitative data collection
- Data analysis in SPSS and R
- Presenting research project results
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Professional Services, Energy, Telecommunication, and Education.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Research and Development and Product Development.
Summary
Hi, I'm Karo and I help SaaS companies create a delightful user experience to build stronger customer loyalty and generate more revenue.
WHAT I DO With UX research, I uncover your users' biggest pain points and how we can optimize the user experience so that you only develop what actually brings value, saving resources.
RESULTS: HOW I HELP
- Confidence in design and development decisions.
- Instead of multiple opinions, you get facts you don't have to argue over.
- Increased success through a lean and focused UX approach.
WHO I DO THIS FOR?
- Ambitious agencies & software development houses: I help you develop UX-optimized SaaS products to deliver the best possible results for your customers.
- Ambitious startups & SMEs: Together, we identify your users' biggest pain points and fine-tune the user experience so your users are truly delighted and keep coming back.
Languages
Education
Siemens Professional Education
UX/UI Design
Ironhack
UX/UI Design Academy
Utrecht University
Master of Science (MSc) · Social and Health Psychology
Certifications & licenses
HTML Fundamentals course
Mapping & diagramming
Miro essentials
CSS Fundamentals course
Membership Certificate
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Karoline is based in Berlin, Germany.
Karoline speaks the following languages: German (Native), Dutch (Native), English (Advanced), Italian (Elementary).
Karoline has at least 8 years of experience. During this time, Karoline has worked in at least 5 different roles and for 7 different companies. The average length of individual experience is 1 year and 2 months. Note that Karoline may not have shared all experience and actually has more experience.
Based on recent experience, Karoline would be well-suited for roles such as: UX Researcher & Designer, UX Designer, Freelance UX Researcher & Designer.
Karoline's most recent position is UX Researcher & Designer at GC-GRUPPE.
In recent years, Karoline has worked for GC-GRUPPE, Craftnote - Handwerker App, Great Place to Work® Deutschland, modulr.design GmbH, and Karoline Mess.
Karoline is most experienced in industries like Information Technology, Professional Services, and Energy. Karoline also has some experience in Telecommunication and Education.
Karoline is most experienced in business areas like Research and Development and Product Development.
Karoline has recently worked in industries like Information Technology, Professional Services, and Energy.
Karoline has recently worked in business areas like Product Development and Research and Development.
Karoline holds a Master in Social and Health Psychology from Utrecht University and a Bachelor in Psychology from Amsterdam University College.
Karoline has 5 certificates. Among them, these include: HTML Fundamentals course, Mapping & diagramming, and Miro essentials.
The availability of Karoline needs to be confirmed.
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Average rates for similar positions
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The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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