Slack Experts in Hamburg

• Defined and established the areas of responsibility
• Built a governance model for the department and its areas of responsibility
• IT strategy, project management, process management, and quality and sustainability management
• Developed a communications strategy for the group
• Created the IT strategy
• Designed templates, guidelines, and processes for consistent ways of working
• Recorded strategic guidelines and grouped ongoing projects – derived a roadmap for strategic planning
• Reviewed ongoing projects
• Prepared staffing calculations and capacity planning
• Defined job profiles

• Responsible for the overall planning, concept development, and operational implementation of content production for Queisser Pharma and Doppelherz International, including the coordination of video and photo productions for international content.
• Strategic planning, management, and implementation of the D2C content strategy for Doppelherz Germany, especially for platforms such as Amazon, to increase reach, engagement, and conversion.
• Independently developed and implemented the collagen beauty campaign and organized and managed the Doppelherz brand film project, including close coordination with internal departments, external agencies, and production service providers.
• Ensured deadlines, budgets, and quality standards while consistently following the Doppelherz guidelines.

traigo is VTG's digital rail logistics and fleet management platform. It processes large volumes of telemetry, mileage, geofence, sensor and wagon-movement events in near real time and provides operational services for rail logistics customers across Europe.

As part of Team Customer Selfcare, I worked on the design, implementation, optimisation and operation of large-scale backend services and event-driven processing pipelines — covering both feature development and operational ownership of business-critical production systems. I also regularly acted as first responder for production incidents, data inconsistencies and performance investigations across multiple distributed services.

• Design and implementation of event-driven backend services.
• Migration and replacement of legacy processing pipelines.
• Development of replay / rebuild mechanisms for large event datasets.
• High-throughput asynchronous event processing on SNS / SQS.
• Database and query optimisation for PostgreSQL and DynamoDB.
• Design of scalable read / write models and aggregation pipelines.
• Production troubleshooting and operational support.
• Performance tuning and infrastructure scaling.
• Design and stabilisation of integration and system tests.
• Technical concepts, architecture documentation, and cross-team collaboration.
• Support the further development of existing GitLab CI/CD pipelines

Geofence & Wagon Stay Processing

• Algorithm to detect vehicles within geofences (entry, exit, dwell time).
• Event sourcing with guaranteed chronological order within the affected time window.
• Refactored geofence event and wagon-stay processing logic for performance.
• Resolved race conditions and event-ordering problems in distributed services; server-side filtering, aggregation and optimised query pipelines.
• Repair and replay tooling for corrupted or inconsistent movement data.

Fleet Metadata & Mileage

• Modernised the service; migrated storage from DynamoDB to PostgreSQL to improve traceability and accelerate new features.
• Scalable mileage aggregation and replay mechanisms.
• Read / write models and optimised queries for high-volume mileage calculations.

Sensor & Telematics Integration

• Integrated telemetry and sensor processing pipelines.
• Snapshot and state-calculation logic for sensor systems.
• APIs and persistence models for wagon sensor data; data-quality improvements.
• Further development of a service using gRPC for intra-service communication.

Movement Segment Processing & Routing

• Migrated services to new movement-segment event streams.
• Built replay and rebuild tooling for segment correction.
• Optimised throughput and reliability for high-volume event processing.

Condition Monitoring & Wagon Analytics

• APIs and backend services for wagon condition monitoring.
• Brake-wear prediction processing and wagon analytics functionality.
• PostgreSQL views and optimised query models for operational dashboards.

Operational Reliability - First Responder

• Investigated production incidents and distributed-system failures; DLQ analysis, replay and operational recovery.
• Tuned database performance and AWS infrastructure under production load.
• Improved observability, monitoring and operational tooling.
• Supported rollout strategies, monitoring and post-deployment stabilisation.

• Developing a product vision and strategy

• Creating a roadmap

• Improving stakeholder communication

• Introducing an outcome-oriented roadmap

• Aligning with stakeholders and creating transparency

• Defining relevant product metrics as a KPI tree

• Initiating measures to improve product quality and measurability

• Supporting the introduction and migration of the new Identity Provider (IDP)

• Financial accounting / general ledger
• VAT
• EC sales list reports
• Z4 reports
• Z5a reports
• Intercompany reconciliations

Negotiation and conclusion of company agreements on Workday & other topics I Consulting and implementation of labor law projects in the HR context I Translating complex labor and co-determination law issues into practical solutions I Workday

• Atlassian & Business expert
• Lead of 1st, 2nd and 3rd level support, process mapping, process optimization, introduction of a project standard (global user management and documentation) and development of a collaboration platform to optimize teamwork, data management, reporting, ERP transformation
• The client is a sustainability-focused chemical park and offers its employees a full service for the Atlassian product suite. In addition, the adoption of the ERP software by employees, the improvement of data quality and internal exchange or collaboration should be promoted by sharing knowledge and best practices
• Process and standards development
• Project configuration and creation of technical concepts
• Workshops with employees
• Development of scalable solutions and processes and their optimization/automation
• Coordination with department process owners and management
• Process mapping and further development
• Data migration and data mining
• Lead as Scrum Master
• Dashboard for project management with project overview / development of reporting structures

• Introduced a service management system
• Optimized processes
• Introduced an agile way of working
• Implemented and configured Atlassian Jira Service Management
• Prioritized features
• Coordinated with stakeholders and the business unit
• Managed the backlog and created user stories
• Managed the budget
• Coordinated a Scrum team
• Used Atlassian Jira and Confluence
• Used Microsoft Teams
• Worked with Scrum and Kanban

• Bridging the Head of Finance position until it was filled again
• Use of SAP R/3
• Hybrid working model
• 10% English

• Independent onboarding and daily use of a wide range of tools, including the CRM tool Trengo, the ERP system Xentral, the shop system Shopify, DHL Express and the DHL business customer portal, Slack as a virtual office, the returns portal Bretums, and the logistics provider's in-house program
• Responding to incoming customer inquiries by email, WhatsApp, and chat, as well as handling complaints and resolving issues in clarification cases in German and English
• Answering all questions about products, the ordering and shipping process, and creating return labels
• Taking over the support phone during service hours and handling all phone-related requests

• Creation and planning of the content plan
• Editorial planning for 10 channels
• Image shoot (organization, coordination, execution)
• Selection of image, text and video content

• Prequalified 200 demands within five weeks on the multi-cloud-commerce platform bechtle-clouds.com with three external consultants
• Served a dual role as project manager and requirements engineer for various enhancements
• Domain topics: reimplementation of Entra ID Sync, improvement of support processes, optimizations in the product catalog
• Demand and project management in ServiceNow
• Refinement of epics and stories with internal teams and external service providers
• Management of the external international service provider

As CFO, responsible for building a scalable financial and corporate structure focused on growth, investment readiness and fundraising. This includes creating all relevant fundraising materials and engaging with potential investors. The main goal is to establish solid structures that prepare the company financially, organizationally and strategically for growth.

• Development, planning & implementation of performance campaigns, including media planning
• Editorial planning and content creation for various social media channels
• Ad content creation
• Creation of regular reports, derivation of learnings & optimizations
• Consulting & project management
• Agency management
• Community management
• Influencer marketing
• Website maintenance