Christiane S.-Freelancer Customer Service
Check rate
Experience
Freelancer Customer Service
Sternglas GmbH
- Independent onboarding and daily use of a wide range of tools, including the CRM tool Trengo, the ERP system Xentral, the shop system Shopify, DHL Express and the DHL business customer portal, Slack as a virtual office, the returns portal Bretums, and the logistics provider's in-house program
- Responding to incoming customer inquiries by email, WhatsApp, and chat, as well as handling complaints and resolving issues in clarification cases in German and English
- Answering all questions about products, the ordering and shipping process, and creating return labels
- Taking over the support phone during service hours and handling all phone-related requests
Virtual Assistant / PMO Assistant
Self-employed
- General organizational and administrative tasks
- Personnel administration
- Planning and organizing internal and external events and business trips
- Coordinating meetings incl. preparation and follow-up, minutes, and documentation
- Data management, invoicing, preparatory bookkeeping
- Process optimization
- Media design
Assistant Business Service / PMO Assistant
mecom GmbH
Assistant to the Managing Director / Media Design
VICOGO GmbH / boddels GmbH / VANDERHUS GmbH
- Personnel administration (recruitment, vacation management, interface to payroll accounting)
- Planning and organizing company events, workshops, and trade fair appearances
- Organizing business trips
- Contact person and administrator for sponsorship activities
- General administrative tasks (mail processing, company car management, office supplies, correspondence, support with preparatory bookkeeping)
- Design of sales packaging, instructions, and user manuals
- Creation and editing of product images and renderings
- Creation of advertising materials (flyers, business cards, brochures, display stands, roll-ups)
- Creation of business cards and letterheads as well as revision of logos
- Support in building the brands BODDELS, VANDERHUS, and TRINKBASIS
Owner
Mail Boxes Etc.
Project Assistant
swb AG
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Utilities, Transportation, Food and Beverage, Professional Services, and Retail.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Human Resources, Operations, Customer Service, Sales, and Marketing.
Summary
Experienced (virtual) assistant with extensive knowledge in project management, administrative support, and PMO support. Since August 2022, I have been providing efficient and precise organizational and administrative support as a freelancer. Specialized in coordinating complex tasks and handling several projects/task areas at the same time.
Skills
Microsoft Office
Teams
Adobe Creative Suite
Sap
Confluence
Jira
Miro
Slack
Flexible
Solution-Oriented
Team Player
Thorough
Professional
Confidential
Strong Communication Skills
Budget-Focused
Languages
Education
swb AG
Industrial Management Assistant · Bremen, Germany
Statistics
Experience
Global experience
Expertise
Profile
Frequently asked questions
Have questions? Find more information here.
Christiane is based in Hamburg, Germany.
Christiane speaks the following languages: German (Native), English (Intermediate).
Christiane has at least 23 years of experience. During this time, Christiane has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 4 years and 10 months. Note that Christiane may not have shared all experience and actually has more experience.
Based on recent experience, Christiane would be well-suited for roles such as: Freelancer Customer Service, Virtual Assistant / PMO Assistant, Assistant Business Service / PMO Assistant.
Christiane's most recent position is Freelancer Customer Service at Sternglas GmbH.
In recent years, Christiane has worked for Sternglas GmbH, Self-employed, mecom GmbH, and VICOGO GmbH / boddels GmbH / VANDERHUS GmbH.
Christiane is most experienced in industries like Utilities, Transportation, and Food and Beverage. Christiane also has some experience in Professional Services and Retail.
Christiane is most experienced in business areas like Project Management, Human Resources, and Operations. Christiane also has some experience in Customer Service, Sales, and Marketing.
Christiane has recently worked in industries like Food and Beverage, Professional Services, and Retail.
Christiane has recently worked in business areas like Human Resources, Marketing, and Product Development.
Christiane attended swb AG for Industrial Management Assistant.
The availability of Christiane needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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