Christiane Sanders - Customer Service Freelancer

Q: Where is Christiane based?

Christiane is based in Hamburg, Germany .

Q: What languages does Christiane speak?

Christiane speaks the following languages: German (Native), English (Intermediate) .

Q: How many years of experience does Christiane have?

Christiane has at least 23 years of experience. During this time, Christiane has worked in at least 6 different roles and for 6 different companies . The average length of individual experience is 4 years and 9 months . Note that Christiane may not have shared all experience and actually has more experience.

Q: What is Christiane's latest experience?

Christiane's most recent position is Customer Service Freelancer at Sternglas GmbH .

Q: What companies has Christiane worked for in recent years?

In recent years, Christiane has worked for Sternglas GmbH , Self-employed , mecom GmbH , and VICOGO GmbH / boddels GmbH / VANDERHUS GmbH .

Q: Which industries is Christiane most experienced in?

Christiane is most experienced in industries like Utilities , Transportation , and Food and Beverage . Christiane also has some experience in Professional Services and Retail .

Q: Which business areas is Christiane most experienced in?

Christiane is most experienced in business areas like Project Management , Human Resources , and Operations . Christiane also has some experience in Customer Service , Sales , and Marketing .

Q: Which industries has Christiane worked in recently?

Christiane has recently worked in industries like Food and Beverage , Professional Services , and Retail .

Q: Which business areas has Christiane worked in recently?

Christiane has recently worked in business areas like Human Resources , Marketing , and Product Development .

Recommended expert

Hamburg, Germany

Experience

Sep 2024 - Dec 2024

4 months

Germany

Customer Service Freelancer

Sternglas GmbH

Independently familiarized myself with and used a variety of tools daily, including the CRM tool Trengo, the ERP system Xentral, the Shopify platform, DHL Express and the DHL business customer portal, Slack as a virtual office, the Bretum returns portal, and the logistics provider's in-house software
Responded to incoming customer inquiries via email, WhatsApp, and chat, handled complaints, and resolved issues in German and English
Answered all questions related to products, the ordering and shipping process, and created return labels
Took over the support phone during service hours and handled all telephone inquiries

Aug 2022 - Present

3 years 8 months

Virtual Assistant / PMO Assistant

Self-employed

General organizational and administrative tasks
Personnel management
Planning and execution of internal and external events and business trips
Coordination of meetings including preparation and follow-up, minute taking, and documentation
Data management, invoicing, preliminary accounting
Process optimization
Media design

Aug 2022 - Jun 2024

1 year 11 months

Germany

Business Service Assistant / PMO Assistant

mecom GmbH

Dec 2017 - Aug 2022

4 years 9 months

Germany

Assistant to the Managing Director / Media Design

VICOGO GmbH / boddels GmbH / VANDERHUS GmbH

Managed HR tasks (recruitment, leave administration, liaison with payroll)
Planned and organized corporate events, workshops, and trade show appearances
Organized business trips
Acted as point of contact and managed sponsoring activities
Handled general administrative tasks (mail processing, company car management, office supplies, correspondence, support for preliminary accounting)
Designed sales packaging, manuals, and instructions
Created and revised product images and renderings
Developed marketing materials (flyers, business cards, brochures, displays, roll-ups)
Created business cards and letterheads and revised logos
Supported brand development for BODDELS, VANDERHUS, and TRINKBASIS

Nov 2011 - Oct 2017

6 years

Germany

Owner

Mail Boxes Etc.

Jun 2003 - Oct 2011

8 years 5 months

Germany

Project Assistant

swb AG

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Utilities, Transportation, Food and Beverage, Professional Services, and Retail.

Utilities

Transportation

Food and Beverage

Professional Services

Retail

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Project Management, Human Resources, Operations, Customer Service, Sales, and Marketing.

Project Management

Human Resources

Operations

Customer Service

Sales

Marketing

Summary

Experienced (Virtual) Assistant with extensive knowledge in project management, assistance, and PMO support. Since August 2022, I have been offering efficient and precise organizational and administrative support as a freelancer. Specialized in coordinating complex tasks and managing multiple projects/areas at the same time.

Skills

Microsoft Office
Teams
Adobe Creative Suite
Sap
Confluence
Jira
Miro
Slack
Flexibility
Solution-oriented
Team Player
Conscientious
Professional
Confidential
Communication Skills
Budget-oriented

Languages

German

Native

English

Intermediate

Education

Oct 2000 - Jun 2003

swb AG

Industrial Clerk · Bremen, Germany

Statistics

Experience

Total positions 6

Experience in Utilities 8.5 y

Avg length 4 y 1 m

Longest experience 8 y 4 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Customer Service Freelancer, Virtual Assistant / PMO Assistant, Business Service Assistant / PMO Assistant

Main industries Utilities, Transportation, Food and Beverage

Main business areas Project Management, Human Resources, Operations

Profile

Created

September 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Christiane based?

Christiane is based in Hamburg, Germany.

What languages does Christiane speak?

Christiane speaks the following languages: German (Native), English (Intermediate).

How many years of experience does Christiane have?

Christiane has at least 23 years of experience. During this time, Christiane has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 4 years and 9 months. Note that Christiane may not have shared all experience and actually has more experience.

What roles would Christiane be best suited for?

Based on recent experience, Christiane would be well-suited for roles such as: Customer Service Freelancer, Virtual Assistant / PMO Assistant, Business Service Assistant / PMO Assistant.

What is Christiane's latest experience?

Christiane's most recent position is Customer Service Freelancer at Sternglas GmbH.

What companies has Christiane worked for in recent years?

In recent years, Christiane has worked for Sternglas GmbH, Self-employed, mecom GmbH, and VICOGO GmbH / boddels GmbH / VANDERHUS GmbH.

Which industries is Christiane most experienced in?

Christiane is most experienced in industries like Utilities, Transportation, and Food and Beverage. Christiane also has some experience in Professional Services and Retail.

Which business areas is Christiane most experienced in?

Christiane is most experienced in business areas like Project Management, Human Resources, and Operations. Christiane also has some experience in Customer Service, Sales, and Marketing.

Which industries has Christiane worked in recently?

Christiane has recently worked in industries like Food and Beverage, Professional Services, and Retail.

Which business areas has Christiane worked in recently?

Christiane has recently worked in business areas like Human Resources, Marketing, and Product Development.

What is Christiane's education?

Christiane attended swb AG for Industrial Clerk.

What is the availability of Christiane?

Christiane is immediately available for suitable projects.

What is the rate of Christiane?

Christiane's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.