Büsra Cengiz - Operations Manager

Q: Where is Büsra based?

Büsra is based in Vienna, Austria .

Q: What languages does Büsra speak?

Büsra speaks the following languages: German (Native), Turkish (Native), English (Advanced), French (Elementary) .

Q: How many years of experience does Büsra have?

Büsra has at least 10 years of experience. During this time, Büsra has worked in at least 4 different roles and for 4 different companies . The average length of individual experience is 3 years and 7 months . Note that Büsra may not have shared all experience and actually has more experience.

Q: What is Büsra's latest experience?

Büsra's most recent position is Operations Manager at Barth Riesenrad GmbH .

Q: What companies has Büsra worked for in recent years?

In recent years, Büsra has worked for Barth Riesenrad GmbH , DHL Cross-Border Solutions Austria , and IKEA .

Q: Which industries is Büsra most experienced in?

Büsra is most experienced in industries like Retail , Transportation , and Food and Beverage .

Q: Which business areas is Büsra most experienced in?

Büsra is most experienced in business areas like Operations , Customer Service , and Procurement . Büsra also has some experience in Human Resources .

Q: Which industries has Büsra worked in recently?

Büsra has recently worked in industries like Retail , Transportation , and Food and Beverage .

Q: Which business areas has Büsra worked in recently?

Büsra has recently worked in business areas like Operations , Customer Service , and Human Resources .

Recommended expert

Vienna, Austria

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Experience

Sep 2024 - Jan 2026

1 year 5 months

Vienna, Austria

Operations Manager

Barth Riesenrad GmbH

Operational management of the take-away stand
Purchasing, price comparisons, ordering goods and materials
Quality control and compliance with legal requirements
Staff training, shift planning, team point of contact
Implementing ideas and guidelines from management
Troubleshooting supply shortages, IT issues and staff shortages

Mar 2023 - Apr 2025

2 years 2 months

Austria

Customer Service Agent

DHL Cross-Border Solutions Austria

Handling national and international B2B and B2C customers
Processing inquiries, complaints, investigations and escalations
Collaborating with internal departments and international partners
Confident with Microsoft Office (Word, Excel, Outlook, PowerPoint)
Reporting, CRM documentation and operational support for returns
Process optimizations to improve customer satisfaction
Experience with CRM systems (e.g. Salesforce)
Basic knowledge of customer relations, point-of-sale systems and inventory management software

Oct 2020 - Feb 2023

2 years 5 months

Co-Worker

IKEA

In-person customer support at the service desk and handling inquiries by phone
Handling complaints and escalations
Quick to learn new software and digital systems
Maintaining and updating customer data in the CRM system
Collaborating with sales, warehouse, etc. to ensure smooth operations

Sep 2015 - Oct 2020

5 years 2 months

Florist

Blumen B&B R. Bigl GmbH

Initial work experience, then a full-time job
Arranging flowers (bouquets, arrangements, wreaths)
Plant knowledge and care
Designing creative flower arrangements, seasonal sales promotions and merchandise presentation
Responsible for ordering goods, cash register reconciliation and inventory

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Retail, Transportation, and Food and Beverage.

Retail

Transportation

Food and Beverage

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Operations, Customer Service, Procurement, and Human Resources.

Operations

Customer Service

Procurement

Human Resources

Skills

Confident With Microsoft Office (Word, Excel, Outlook, Powerpoint)
Experience With Crm Systems (E.G. Salesforce)
Basic Knowledge Of Customer Relations, Point-Of-Sale Systems And Inventory Management Software
Routine In Using Email And Online Communication Tools
Quick To Learn New Software And Digital Systems

Languages

German

Native

Turkish

Native

English

Advanced

French

Elementary

Education

NMS Selzergasse

Vienna, Austria

Primary School in Vienna

Vienna, Austria

BORG-Hegelgasse

Vienna, Austria

...and 1 more

Statistics

Experience

Total positions 4

Experience in Retail 7.5 y

Avg length 2 y 9 m

Longest experience 5 y 1 m

Global Experience

Countries worked in 1 (Austria)

Primary country Austria

Expertise

Recent roles Operations Manager, Customer Service Agent, Co-Worker

Main industries Retail, Transportation, Food and Beverage

Main business areas Operations, Customer Service, Procurement

Profile

Created

March 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Büsra based?

Büsra is based in Vienna, Austria.

What languages does Büsra speak?

Büsra speaks the following languages: German (Native), Turkish (Native), English (Advanced), French (Elementary).

How many years of experience does Büsra have?

Büsra has at least 10 years of experience. During this time, Büsra has worked in at least 4 different roles and for 4 different companies. The average length of individual experience is 3 years and 7 months. Note that Büsra may not have shared all experience and actually has more experience.

What roles would Büsra be best suited for?

Based on recent experience, Büsra would be well-suited for roles such as: Operations Manager, Customer Service Agent, Co-Worker.

What is Büsra's latest experience?

Büsra's most recent position is Operations Manager at Barth Riesenrad GmbH.

What companies has Büsra worked for in recent years?

In recent years, Büsra has worked for Barth Riesenrad GmbH, DHL Cross-Border Solutions Austria, and IKEA.

Which industries is Büsra most experienced in?

Büsra is most experienced in industries like Retail, Transportation, and Food and Beverage.

Which business areas is Büsra most experienced in?

Büsra is most experienced in business areas like Operations, Customer Service, and Procurement. Büsra also has some experience in Human Resources.

Which industries has Büsra worked in recently?

Büsra has recently worked in industries like Retail, Transportation, and Food and Beverage.

Which business areas has Büsra worked in recently?

Büsra has recently worked in business areas like Operations, Customer Service, and Human Resources.

What is Büsra's education?

Büsra attended NMS Selzergasse.

What is the availability of Büsra?

Büsra is immediately available for suitable projects.

What is the rate of Büsra?

Büsra's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.